Inova-GoHealth Urgent Care

- The clinic is located in the back area of Trader Joes.- There is reserved parking available for patients.- The interior is spacious and open. There is a waiting area equipped with hand sanitizer, masks, drinking water, and warm water.

The facility was conveniently located for me and had good hours. The staff was professional and helpful. The nurse/doctor explained what was going to be done, the procedure was done quickly but with compassion. The person who gave me the shot did a great job, it was over before I knew it. I felt heard, respected, and taken care of.

There was no wait when I checked in for my sons appointment and the doctor who treated my sons sprained ankle was very patience with my 6yr old and knowledgeable

Absolutely top notch patient care and customer service. I literally had just left a different urgent care owned by a different company that had forgotten me in the room. I had been at the other urgent care for over 1.5 hours without being seen. I left there and came here and the entire process went so smoothly. The lady helped me check in, waited all of 2-3 mins before being called. Had my vitals checked and then was seen within another 5 or so minutes. The entire visit here took me 15-20 minutes at best. Thank you for valuing me as a patient and for treating me the way I want to be treated!Also thanks for the compliments on my oral surgery recovery!

I was disappointed to learn that scheduling an appointment doesnt really matter. Walk-ins were allowed to pass me and get seen before me. The nurse practitioner couldnt tell me what was wrong with me; instead, she just tried to prescribe something to prevent future illnesses and lectured me on how to avoid getting sick. The problem is, I don’t get sick often, and it didn’t address the reason I came in. I stayed sick for days after without any explanation of what I had. Im assuming it was some kind of virus but who knows.

The facility is clean. The wait was long. The receptionist was professional. The nurse practitioner was Kurt. (It was a man nurse practitioner and it was just NOT THE SAME as a woman — a woman would know what a woman’s need with treatment.) The service was satisfactory.The lab contaminated my urine sample so that needs improvement.

Clean office and fantastic experience from start to end! Feeling so much better. PA was very friendly and personable. Grateful for the top notch care! Also, the online check in process/virtual wait queue was incredible. All urgent cares should operate like this!

I brought my child in, desperately seeking help after he had been sick for almost two weeks. We had visited this urgent care just four days prior, but when I returned, they flat-out refused to see my son. No explanation, no compassion—just a curt dismissal. Meanwhile, his symptoms were worsening by the hour. I ended up having to rush him to our pediatrician, who immediately diagnosed him with pneumonia. It’s beyond infuriating that this urgent care turned away a clearly sick child instead of taking the time to evaluate and treat him properly. If you value competence, empathy, and timely care, look elsewhere. This place is a disgrace to the concept of “urgent” care and I will never trust them again.

My daughter was taken in by my husband (her dad) because she had all the trademarks of strep. The doctor asked questions that my husband wanted to confirm with me (although he has done most of the sick care for our daughter), so he called me on the phone. From then on our, the Doctor refused to look to my husband for answers and only asked her questions to me. While I know this is how women must feel on a regular basis with doctors, it does not make it right to do it a man... especially if its about the care of a child.Also, they did not get the correct number of swabs for our daughter, so she had to be brought back in for an additional swab. She was very scared because at the first appointment earlier in the day she also said she was scared and was met with being held down. The crew was much gentler when we brought her back in. I also needed to get swabbed for strep and get check for another infection at the same time. The doctor came in and didnt care at all about my throat or other symptoms. It was just a revolving door to her.I wish I could say well never go back, but theres really no other urgent cares that take our insurance in the area, so...yeah...ugh.

I had a great experience here! It was fairly busy when I arrived but I was still in and out quickly for an urgent care visit. All the staff were amazing as well!

I too am in the medical field and have my own hospital and I can say that you all were attentive, had good attitudes ( as sometimes sick folks can be grumpy and not their best) , and saw both me and my son in a timely manner. Thank you for calling the Xray tech to come from another facility to do my X-rays --- (again , in a timely manner) !!

After waiting 2 hours to get an X-ray I was finally told that they didn’t have a tech working (visit was during a normal work day). Then spent maybe 2 minutes in the room (mostly to tell me my wait was pointless) before sending me on my way with a referral to another place. Total waste of time and money. Don’t go here. They are building a new facility, but it sounds pointless since they regularly don’t staff an x-ray tech… why bother having one if you can’t use it… take it off of the website so others don’t suffer needlessly..

This place is supposed to be closed at 8I was there 7:15, some lady came out and said to the staff in front “ we don’t work tillMidnight with disgusted face and looking at the 3 people waiting there . Never seen medical staff is that rude and nasty . Also asked me why im here for and I told her I have a cold . I came in with infection and left without any medication that would treat the infection. Called next day she said it’s not infection. Then I called my own doctor and I was prescribed an antibiotics because I do have nasal infection and possibly sore throat.( the doctor treated me is not the same doctor who came out and showed her attitude)I

I had a pregnancy test done on my urine without my consent..not sure if that’s normal. Nurses were watching Youtube on their computer screens and came into exam rooms without knocking. One nurse came in as I was changing to take a test that the NP told me I could take in that room. The receptionist was friendly and nice.

The medical staff was friendly, and I was seen quickly. They were thorough and caring. It was the shortest visit and only took 40 minutes from when I checked in to the time that I left the clinic. Making an online appointment was definitely helpful.

I will not be returning here. I’ve been here twice and each time I felt I was treated differently than the people I came with. I wanted to get retested to see if the medications had worked. I was lectured about waiting longer but never once said to me she wasn’t going to send out my test. I waited every day for my results and finally called out of anxiety only to find out they never sent it out. When I spoke to the nurse or doctor was not helpful. She was clearly uninterested in helping and only further pushing that “she told me.” The insensitivity and lack of care is the reason I will never return here

Despite being so busy, everyone (front desk, nurses and the Dr) was cheerful, courteous and of course, professional. One of the most positive Urgent Care visits I’ve had!

I cant say enough good things about Monique! She was very professional and incredibly kind. My son adored her and she made our experience more enjoyable. Thank you for everything you do!

Very good crew front desk staff very helpful. The medicine assistance are top-notch and the nurse practitioners really helped me. Even was able to Get referred to Fairfax so I could be diagnosed with my pneumonia

My recent visit (July 2024) went very well. There was no one else in the waiting area, so I was called back right away. The doctor came in to see me as soon as the nurse had finished the preparatory questions and exam (blood pressure, temperature, etc.). In total, the entire appointment only took about 15 minutes and I left with a prescription to treat my ailment.Of course, I acknowledge that other folks experience will vary depending on how busy the office is - Ive visited in the past and had to wait awhile to be seen. But this most recent visit deserves 5 stars.

Ive previously had good care at this location, even though it is busy and sometimes I end up waiting an hour past the estimated time I book online ahead of time. However yesterday I believe the busyness of the clinic caused my exam to be rushed and my pneumonia diagnosis to be missed. The PA who saw me was dismissive and condescending, told me that pneumonia cannot be contagious (a family member recently had difficult -to-diagnose atypical pneumonia and coughed on and at me for a full week before being on antibiotics), and that my symptoms had not started long enough ago for me to have pneumonia: it takes 2 weeks to develop pneumonia. She prescribed Albuterol and told me to come back in two weeks if I wasnt better! I cried in the office and on the way home, knowing something just wasnt right.I visited a different urgent care location the next day and the PA there immediately heard crackling in my lung, was able to diagnose the pneumonia even without ordering an X-ray (which they had on site - the Inova urgent care does not have an X-ray on site), and got me in and out with a script in about a half hour total.Normally I would not fault a medical professional for missing a diagnosis (its an art as much as a science!), but in this case the PA was in such a hurry I dont think she even listened to my lungs properly - she certainly didnt listen to me as a patient. This urgent care location has obviously been very busy and Im sympathetic in general and dont mind long wait times to be seen, but in this case I truly believe the care I received was compromised as a result

Urgent Care at West Springfield is a great location, walk in or set up a time online ( online seems the fastest), very fast process. Walked in and out in about 40 min

As always the Desk staff, nurse tech, and Dr were all very friendly and caring about my health & reasons for my visit! Great care and great customer treatment! I Will definitely visit again for ER clinic assistance

Its a blessing of having urgent care available in this area when the hospital is far away. The doctors and staff are wonderful. I have never had issues of coming here for the past few years (appointments and walk-ins) despite the fact that there are times of waiting long because of the fact that they are busy. Perhaps they need to have an additional PA or doctor for this clinic to manage the demands.Todays wait before seen by the nurse practitioner is 1 hour and 26 minutes for 3 minutes. Waited another 20 minutes for the nurse to bring the med. Another 23 minutes for discharge. The total time in the clinic is over 2 hours.There are a couple of times to include today that their system is down. This is unacceptable for medical services. Spend the money to transition to cloud base to prevent this kind of interruptions.

I was able to be seen quickly. The staff was very professional and my nurse and nurse practitioner gave me great care! I highly recommend Iniva Urgent Care Center in Springfield.

We were in and out fast but they need to recalibrate the scale. There was a 7 lb difference with my 7 yr old weight from their office to the Pediatrician and our own scale at home.

Receptionist was outstanding. PA was not. So disappointed, because I had used this Urgent Care in the past, and the care was outstanding. I would have given a 1 or 0 rating if not for the professionalism of the receptionist.

Everyone from the front desk to the intake nurse was terrific, but the nurse practitioner was simply outstanding. The follow-up calls were also much appreciated.

The office staff was kind and really took their time. They were training new employees and were kind to them as well. The provider was knowledgeable and really helped explain things to my daughter. The office was clean and with an appointment there was very little waiting.

HI!To all patients in this location, please be aware that you need to check if your United Health care card (Plan C, and your MedicareCard might not be eligible in this location.So even your plan is listed as acceptable, that does not mean this location will accept your card.My card was perfectly fine after checking with insurance, but in the office it was ineligible!Good luck!

I took my child to this location because we wanted him tested for strep due to a sore throat and fever. The rapid test was negative. I was told that we will get the result of the culture after 24 to 48 hours. It took more than 86 hours to get the test result which was positive. My son suffered a severe sore throat and high fever while we waited for 86 hours. I don’t recommend taking a strep test here.

I had positive experiences at this urgent care in the past, but not during todays visit. The website says that x-rays are available at this location but in another place says they are limited--I did not understand that they werent available at all. I was seen quickly in the middle of the day for a respiratory infection but needed a chest x-ray as the NP said she wasnt allowed to prescribe an antibiotic with confirming an infection --even though I was sick and knew the type of bacteria I had been exposed to. (She also said that the type of infection my daughter tested positive for wasnt in our area even though it is and our pediatrician confirmed it the same day via bloodwork.) She said I would have had to go to an Inova HealthPlex in Lorton or Springfield for an x-ray due to a nationwide staffing shortage of radiology staff. I would then have to wait for her to get the results to make a diagnosis, contact me, and possibly write a prescription in the 4 hours before they closed. Save your time and the co-pay (which they are quick to collect) and go to Patient First in Fairfax. I went to Patient First, received a chest x-ray, saw a physician, and was treated within an hour. Inova, at the very least, should post a sign at the front desk alerting patients if x-ray services are unavailable.

I would totally recommend this Urgent Care.My son was seen by PA Darryl Bines.I am very glad he knew exactly what was going on with him, prescribed the right treatment and now he is back to normal again. Thank you!

Very responsive, thorough and friendly customer focused care. I came in on a Saturday evening in rough shape and left with a thorough diagnosis 2 chest xrays and scripts to deal with my pneumonia. Its now Thursday my fever is gone my appetite returned I am sleeping 100 percent better, working through my antibiotics, and definitely heading towards a full recovery. Thank you Christin Wolfram, C Chisley-Pittman, the front office team, and radiology staff!

I went after a big fall and injured my arm, which probably would require x-rays for a proper diagnosis. I informed the check in desk of my injuries. I was seen very quickly, but then told by the provider that they didnt have an xray tech available and Id have to drive to another location. With a probable broken arm or at least severly sprained dominant arm, this was not very convenient. I should have been told upon check-in, so I could make a decision and go somewhere else for treatment. I like this office, but that was super annoying. Signage about x-ray service availability should be posted.

The receptionists are all great but not a provider.I have never seen a bossy, unkind, and untherapeutic provider like her. My friend left the clinic with anger and frustration. If you look for a caring provider, do not go here.

If I could give zero stars, I would. Took my son in last Thursday and they tested him for pneumonia. I took him back on Monday like they told me to because he still was sick and they refused to test him and sent us away. Took him to his pediatrician and he has pneumonia- awful service.

I was able to get an appointment within an hour of making it online. The staff was thorough and sensitive. My health problem was resolved in the appointment. I would highly recommend this clinic

I visited this location on November 10th 2024 and the front desk person was very unfriendly and rude…Not polite at all! “Step up so that I can check your information.” How about saying please? Manners? I work in healthcare and where I work, it is unacceptable to speak to a patient like that! Not to mention that she was coughing!

Ive been here several times and have always found the staff friendly, helpful and very professional. The doctors and practitioners make a point of listening to the patient and encourage questions and clarification. The wait time is usually very reasonable as well.

I hesitated to just drop because of previous long waits but the automated check in at another center was so daunting and frustrating, to the point of not accepting my primary care doctors name, even within the INova system etc. that I decided to take my chances here. From the beginning everyone at this center was so very helpful. I was seen quickly by a technician in training followed by a quick check by a member of the medical staff, Christin Wolfram, to confirm the treatment, the full fledged medical technician assisted by the medical technician-in training immediately set to provide the treatment I needed, results verified by the Ms. Wolfram and I was out of there with my hearing restored. Ms. Wolfram and the two technicians were tops in terms of their bed-side-manner and caring for me as their patient. I think I may have been there about an hour start to finish and it was by far one of my best experiences with the INova system

DJ was great. He was attentive, considerate and kind. I would see him again without question!

I did not have to wait at all. The nurse listened to my symptoms and they would help me feel better soon. The provider did a great job of explaining what was going on and gave me a prescription for an antibiotic. After only two doses, I was feeling better

Thank you to the team for the careful and considerate care I received from the moment I arrived until I left. The follow up call regarding my X-ray results was welcomed and helped to put my mind at ease.

I am.so pleasantly surprised by this location! So quick and easy and professional and friendly. I love being able to checkin online and reserve a spot! We didnt feel like a number. We felt like we were cared for.

Cut my thumb when preparing a meal. I used a pressure bandage for an hour, but it didnt stop bleeding so off I went to Urgent Care. I was seen quickly and Dr. Lyons was able to close the cut with dermabond. Patched up and on my way!

It was very much on time for those of us who failed to schedule ahead. Very courteous and good care. I hated it a year back as it lacked in all the above areas I mentioned above

Staff is so friendly , helpful and keeps you updated about an availability of your slot timing .Doctors are very polite and patiently listen to your problems and helps you to get out of it smoothly

It was very disappointing.My son needed an x-ray for his finger, after we finished the proccess we waited more than 30 minutes and we didnt get reuslts.We left without knowing if his finger was broken or not, and when i asked for a school note i was not provided with one, and when i asked them to email it to me they said that they couldnt do that.the worst customer service I’ve had.

2nd visit now that my 5yr old had to do strep throat test twice because they see a negative result and they think the first person that did it was in training and maybe it wasnt done well. Horrible to put kids thru that for training. At least have the trainer in the room to help while it’s happening.

Tiphany was very personable and knowledgeable. Truly enjoyed the entire staff and the team. Imani was also very patient with our sons stitches. Great staff!

The staff was courteous and professional. The wait was not bad. Overall very happy with my visit from start to finish. Facilities were clean!!!

Little bit of a wait, more than expected but understandable for only one receptionist- and it was great because she knew I wouldve needed to give a urine sample so she let me do that in advance to makes things quicker. Once I got called back it was so quick and easy and my sample had already been examined and Ive never gotten an antibiotic prescription so seamlessly. Everyone is super friendly, reasonable, and considerate. Definitely one of the best medical experiences Ive had; cheap and very accessible, with great service. 10/10!

I got to Inova-GoHealth around 9:40 on a Sunday morning. They opened at 9:00 am and I was a walk-in. They were very helpful on where to sign in. I was given an 11:10 appointment but was taken back within the next hour and seen. I was out of there with a prescription sent to my pharmacy and left the pharmacy with prescriptions in hand at 11:10. So thankful to have that facility as close as it is and I’ve always had a good experience there. Staff is very friendly and helpful, and the doctors and NP/PAs are knowledgeable and helpful. 5 out of 5 stars!

Excellent doctors,NP,Nurses and front desk. Fast service and committed to listening to our individual problem.

Very easy, quick check-in. There was minimal wait time to see the Physician Assistant. The PA was knowledgeable, courteous, and answered all of my questions.

I went to my local Urgent Care facility. The staff who dealt with me were both competent and polite. And very helpful.

Good doctors and staff. Short wait period. I am very pleased to their treatment.

The staff was excellent. However; no onsite x rays. I would not have gone to this location if I was aware. Have used many times in the past with success.

Staff at the Backlick location was phenomenal. Ms. Michelle was wonderful with my toddler, knowledgeable, and incredibly personable. This location was efficient, clean, and provided quick service.

Everyone at this place was super friendly and professional. Michelle was really fun to talk to at the front desk. Michael did a great job not hurting me with the tests and sticks up my nose. Jodie was really nice and made me feel at ease while checking me in. And James took great care of me and diagnosed perfectly. I was feeling much better shortly after getting my prescriptions. I give 5 stars to to whole operation!! Cant thank them enough.

I felt horrible when I arrived and from the moment I walked in, the staff were very professional and kind. The young lady at the desk, the nurse taking my throat swab to the PA or NP who came in last, all were wonderful. I have already recommended this particular Urgent Care to neighbors and fellow teachers at school. I have records with Inova, it was centrally located and knew it had better ratings than other Urgent Care offices closer to work or home.

I didnt have to wait too long. I was carefully treated - a pesky and painful splinter in the palm of my hand was removed.

Clean. Fast. Spacious. An appointment for urgent care? Yes please!

The staff was wonderful. Both employees were very friendly and professional. Very helpful. My only negative comment is that the public should know in advance that you are going to be seen by a nurse practitioner and not a doctor. I drove past my primary doctor office and to your facility because I wanted to be seen by a doctor. I didnt want to create any issues with your staff. If we are charged for a physician visit, we should be able to consult with a physician. Thank you

Everyone was polite and professional. The technician and doctor explained everything. It was nice to be taken care of by people who genuinely care. Thank you.

This has been the fourth time my family and I have been treated for illness/injury at the West Springfield office on Rolling Rd. The front desk response has always been friendly and prompt. The medical staff is friendly, listens carefully for understanding and is thorough in their exam. So far each experience has been good and well continue to go there for local treatment.

Waited an hour to get seen when I had made an actual appointment online. I wasnt a walk-in. Walk-ins were looking at triple that time. Assistant and doctor listened to what I had to say, wrote me a script, and then I was out the door.

I had been going here since this location opened, as it’s in my neighborhood. However, this place has gone downhill since GoHealth took over. One visit, I was sent home before my test results were available because the physician/ NP was so sure that she knew what was going on. I’m sure my insurance was billed in full for a half-a** visit. Last night was the final straw for me. I brought my child in as a walk-in at 7:40. They close at 8. We were turned away. There was nothing in writing that indicates they stop taking walk-ins at a certain time. I took my child to Patient First the next day. It turns out she has pneumonia, which makes me even angrier that we were turned away. Had she been seen the evening before, she would already be receiving the treatment she needed. Moving forward, I’ll drive out to the Patient First in Fairfax- they also seem to have more MDs seeing patients versus a NP or PA that you would likely see at INOVA.

We came on Easter. They were the only clinic open in this area, so they were busy. We were back in a room and my son’s throat was swabbed within five minutes of walking in the door without an appointment. Highly recommend!

If you can go somewhere else, do so. The staff were nice and the facility was clean. But they were more concerned with my co pay fee then actually helping me. I honestly felt like a number and not a patient. The nurse listened to my chest for 30 secs. Didnt seem interested in what I was telling her as far as my symptoms were concerned. Wrote the quickest prescription Id ever gotten. They ran not a single test of any kind. I immediately left their office to go to the pharmacy next door...it was closed for the day. I am left with no meds, and no answers. But I am still struggling to breathe. I have a wheezing wet cough that can be uncomfortable and uncontrollable at times. That was a waste of 2 hours and a waste of $37.

The service was excellent, i feel better right after the medication was given to me. I said to my sister that I will never go to patient first anymore because of the treatment I received from your facility. Thank you to all the staff that came to my aid. Timing was excellent as well.

This was a followup to deliver samples for lab testing. Got results the next day and was prescibed the appropriate treat. Very satisfied.

I was treated with respect the minute I walked in the door. I was fortunate that they weren’t full, so I was taken back pretty quickly. I felt heard. They were responsive to my questions. I have to say, of late when interacting with medical personnel at other facilities That those interactions have been subpar. But, this reminded me of how I felt treated back 30 years ago.

The entire team were professional, and my experience was great from ease of making an appt, to checking in, and seeing my provider. Everyone was kind and knowledgeable.

I have always been pleased with the services provided by the West Springfield INOVA Urgent Care. In particular, Monique has assisted me during several visits and should be commended for providing excellent service.

You can schedule ahead online. They saw me quickly and were very helpful. They are connected with INOVA so they could see my medical records.

NP Tiphany McDaniel and Staff were super super friendly will be definitely returning if I ever need to go hopefully not anytime soon! Also I have really bad anxiety and didnt have any here.

Walking in was a Breeze. Signing in was easy. Since I have been too a Inova Facility Before it brought up my current records and Insurance Info. They Still need your Cards, So Do Not Forget them.They tell you they have or need info, then you sit and wait. It was only minutes before my name was called. They explain what they are going to do, take you Blood pressure and other vital signs. Then the Doctor or Nurse Practitioner comes in and checks you out. Be Warned Sometimes the Process will take time.

My 2 year old son is very scared of doctors offices and usually screams the whole time. During our visit he was made to feel so comfortable by all the staff while treating him. They all took the time to explain everything to me, and even kept us for monitoring to make sure his condition improved enough for us to go home. I have been singing the praises of this visit all weekend long and we are so thankful.

Everyone was kind and compassionate. I ended up needing to go to the ER because imaging was needed and was not available at Urgent Care, but the care I did receive at Urgent Care was quick and efficient. The clinic was also very clean.

Front desk staff are professional, kind, and helpful. They do their best to provide good patient care even when it is so busy and people are impatient.The doctor that saw me today was also very good- listened to my concerns and addressed all of my needs.You will have to wait though- save a spot just means you will be seen by end of day. My visit today was about 2 hours from start to finish but since it’s urgent care I think that comes with the territory.

I had to take my daughter in to urgent care. I made the appointment and checked in online which was all seamless. When I arrived I was called back right at my appointment time. We were in and out within an hour. They were quick, efficient and I didnt feel rushed. The diagnoses and treatment were explained and I was asked multiple times if I had any questions. Overall, I would definitely recommend this facility for urgent care needs.

Normally this is a great option for urgent care, however my recent experience with ADAM at the front desk leads me to this review. After a sleepless night of kids with colds, I signed in for care. During the short registration process my two year old slipped away briefly and was distracted by a light switch. I wanted to quickly finish the paperwork since he wasnt bothering anyone, there was hardly anyone there, but this team member snapped at me that he was posing an electrical hazard and could not move past the issue for the ten seconds of work left to do. Telling my two year old Ummmm, ya Im going to need you to stop doing that and then telling me with contempt unfortunately, theyre your kids when I had said I dont know what you expect, hes two. I asked for his name after his multiple condescending remarks and he asked why I needed it. I told him I was going to leave a complaint, to which he replied I am not giving you my name. Everyone else we saw that day was phenomenal and I will still come here, but I think its time for Adam to find a job not interacting with patients or children. Just a little too sassy to be the face of a clinic.

My 24-year old son went in around 7 pm with severe ear pain. They asked him to come back tomorrow because they close at 8:00 and didn’t want to bother with him in the last hour. What a terrible work ethic and total disregard for human suffering. Who’s totally disgusted with this medical provider and has two thumbs down - this guy.

I was put off by the way the front desk worker was speaking to patients. She was the only person I saw working there at the front desk and there were about 15-20 people in the waiting room waiting to be seen. I had a full blown migraine with aura, laryngitis (so I didnt have a voice and vision was blurry), and some other illnesses/symptoms that I came to be seen for. She was not friendly, polite or approachable. She was barking demands at people entering the lobby - myself included. She wouldnt let me even try to talk to her or get a word out. Communication was lost and I felt uncomfortable staying worried about what other staff may be like. I ended up just telling her that I was leaving and she removed me from the roster. I ended up finding another non-non-inova urgent care to be seen at within the hour. They were much more polite and caring. I am kind of disappointed that other patients are experiencing this same thing the moment they walk into an Inova care location. Please consider adding some help for this young lady at the front desk - maybe her job is stressful or she was having a rough day - but patients deserve better treatment from all team members.

I deleted my original review because I wanted more info about the situation but after they just LIED on the portal saying the front desk notified us about the strep test i decided to add this. They didnt notify anyone let alone us (the parents) about both kids having strep. I not only left a vm to their headquarters but I also emailed them this morning. The front desk just recently updated the portal to say they notified us even though the only way we knew about the test was walgreens saying there was a prescription ready. I called this morning asking why no one called us to let us know, their test was Thursday. They said the portal is how we should have known. Even though we dont use their portal. Seems like their trying to cover the butts but too bad I have proof they didnt notify us. Cant wait to see how they deal with this now. Apparently they dont let patients know if their contagious, the patient just has to find out on their own and hope they dont see a bunch of people.

My visit went very well. My test results showed that I did not have strep throat! Thanks!The front desk staff, the nurse and the doctor were very professional! Thanks

Receptionist was so sweet and understanding. Nurses and other care team members were so kind to me and helpful. 11/10!

Made an appointment online. The service was fast, courteous and professional. Excellent experience.

I’ve been here as a patient a few times. Sometimes the weight is pretty long. I think you can make a reservation online to check in early so that hopefully you’re not actually waiting so long. The doctors were usually helpful. Once when I went in for a wrist pain they were able to give me a brace. Also some of the rooms they have painted up on the walls like with the fish or something to be really cute and good for kids. So I think overall it’s a pretty good place.

Great to make an appointment online. Did not wait long. Staff competent and caring during an anxious time.

I was here on Monday an was enrolled in automatic payments but did not realize until the next day. Today, Thursday I am back for a different reason and requested to not be enrolled in auto payments and the ladies upfront informed me that their system automatically puts everyone on AUTOPAY.BE AWARE of this ongoing issue if you decide to come here.

The guy working at the front desk didn’t make eye contact with me once while I was checking in and asking questions. It was an hour and a half wait. I came back inside and the first thing he said was that I wasn’t checked in. I told him I was and gave my name, he said he didn’t see me. He finally did realize I was checked in and asked for my VA ID card. I told him I didn’t have one, and that the veterans administration told me that all he would need was my full social and to give them a number to call. He refused to call. And he told me that it wasn’t his rules, but that it would be a $200 charge upfront. I stepped outside and called the VA, and they told me since this urgent care wasn’t being cooperative that they would find me a better one. Overall this experience with this front desk individual was very negative, and I wouldn’t recommend going to this location to be treated like this. Complete waste of time

The woman working at the front desk on 4/23/22 is incredibly rude. Brought both of my kids here for a cough after their pediatrician advised me to take them to urgent care. When checking in, I let the receptionist know I would like them both to be seen. She was so annoyed at the fact that i requested both of them to be seen, so i decided to only check in my baby since she was doing the worst. In the back the staff was so professional and helpful. The NP and medical assistant that helped us were so kind! The waiting time was not terrible either. Overall 3/5 stars.

Thankful for people in the medical field first and foremost. They do not do blood tests, stool tests or have IVs so if you have anything stomach related it might be an expensive waste. Stomach/stool related they couldnt do anything and to contact my doctor or go to the ER. Ive omitted what I was going to say about front desk and the nurse. Overall this facility doesnt seem like an all inclusive urgent care. I thought going to urgent care was the better time consuming and cheaper option than the 66 min wait time at the ER.

I arrived at 0810, 10 minutes after their opening. I first encountered terrible customer service by the lady at the front desk. She treated every customer with contempt; barking orders, providing no information, etc. I was there for over an hour with only a few people present before me but received no information on when I would be seen despite having filled out everything online promptly. I eventually left because I could hear the staff in the back just gossiping about patients and knew it would take forever to be seen and that the care would likely be as poor as the service from the front desk. Within minutes of me leaving, I received an INOVA patient message that I had an “appointment” scheduled at 1030; over two and a half hours later. Went to another urgent care up the road and was seen within 20 minutes.

My provider had great bedside manner. She was efficient and listened to my concerns. Not only did she treat my illness she provided me with appropriate anticipatory guidance and tips for my family.

All good. Easy to schedule. Staff caring, professional and helpful.

I was seen Im less five minutes. The nurse checked my vitals and ask questions. The PA was very thorough in her examination. She gave me a nebulizer treatment. She sent on some prescriptions. I am feeling a lot better having been seen on Friday.

I was there during a lull in patients so the service was quick. The bedside manners of the nurse practitioner was excellent. Would recommend to family and friends to go for their urgent care needs.

A much quicker experience than my wife and I have had at any other Urgent Care. Efficient and attentive staff make this a good pick for an Urgent Care if youre needing one.

I have to leave a review for them. I was so sick last week and could not figure out what was wrong, fatigue, rash, sore throat and eventually a rash. I wanted to go to the doctor but could not get an appointment. I searched up urgent cares closes to me but didn’t look at the reviews and just went right in. When I arrive the front desk asked me to check in on the tablet station and I sat down. That is when I started looking at their review and I was afraid that I was getting ready to walk out since it has been 15 mins and no one told me what was next. But the nurse came to get me, doctor saw me right away and found out what I had. They got me in and out within 40 mins. I would call that a good visit.The only thing I would recommend is a more communicative front desk.

Im from Tennessee and visiting my daughter. My daughter recommend you and all the staff was amazing. This is my go to place whenever I am visiting my daughter.

I went for a sinus infection (with COVID). The providers I saw only looked inside my ears, nose, and throat. Never listened to my lungs, never examined my sinuses for pain, never checked my lymph nodes, nothing close to a full assessment. All the provider did was tell me how much I did not need antibiotics right now, but if my symptoms persisted for 8 MORE DAYS (!?!?), she would consider it. I had already been sick for 5 days at that point, with the congestion just getting worse and more painful. She suggested I take tylenol or advil, take allergy medicine, do saline rinses. I had already been doing all of those things religiously throughout the entire sickness - to no end.Ive had sinus infections all my life and know how they feel. I dont take antibiotics for fun. I also know that with a virus, if my fever has subsided for a couple of days, but one symptom continues to get worse and worse, its likely something bacterial. I left this facility and immediately called my usual urgent care (why did I ever stray??). They agreed with me and sent over a prescription for an antibiotic. This place was a waste of time and money. My front desk person was very friendly though, so no complaints there.

I got there before opening, so I wouldn’t have a long wait. Waited in the freezing cold for 15 minutes because the staff was late and the line to get in was already 5 people deep. Finally came in and checked in. I waited for 2 1/2 in excruciating pain while I watched everyone who came in before and after me leave. I asked the front desk where I was in line, she told me I was next. I then watched them call two more people back, after I was told I was next. I had a prior engagement and was so livid at this experience that I got up and left. I will not give them my money for such a horrible experience. I am currently taking Tylenol to ease the pain until my PCP opens up on Monday. I will not be returning. Absolutely aggravating having to deal with this while being in so much pain. People just have no compassion for others anymore.

I appreciate the friendly attitude of the receptionist, the nurse, and the AP. I experienced empathy, great listening skills, and professional demeanor.

This used to be a very good urgent care that I would even refer it to other people and lately it has been just existingAll the front desk people seem like they don’t know what they’re doingTheir system goes down like it’s 1800sI came here cause I fell and I have a very swollen knee. I was not told to go home because they have no technician. They made sure to charge my insurance and just tell me come tomorrow and do the x-ray hereI came today and they told me that they didn’t mean to come here you need to go somewhere elseBut I know what the provider told me the day before, which was to come to this location because I cannot drive for too long, and they said that they will take care of meNow the other provider says that I have to go to the further location and they would not take care of me hereWhen I asked them, if the technician for the x-rays is in today they said yes, so why can’t you take care of me they say I don’t know lolWhy have this whole building to waste so much money and charge people and their insurance and they do not give you the care they shouldShameless

If I could zero stars I would. Went there on Thu, waiting room had maybe 8 people inside. All I could here from the back where the staff were at was laughing and joking accompanied by the music playing in the background. They had a triage nurse that saw exactly 3 people in the over 2 1/2 hours I was in the waiting room. After 2 hours in waiting room, still no more then 8 people in the room the receptionist was telling new customers coming in that it would be a 2 hour wait. After finally beeing in the back I waited another 30 minutes for a Dr to see me. I ended up leaving. I will never go back to this facility.

The best urgent care experience Ive ever had! I reserved my time slot online which was really nice. I printed the registration paperwork offline and filled it out ahead off time. The front desk person was very polite and my check in was very fast. I waited only a couple minutes and was called back. Once in the back, everyone was polite and professional. They took care of me and got me in and out and I never felt rushed. Thank you guys! I strongly recommend them and will use them in the future!

The staff were very professional and Ms. Andrea Perlman was highly knowledgable. I wished she could be my primary care provider! Overall its a great facility with excellent wait times (less than 20 minutes) and wonderful staff.

Staff was outstandingVery competent and efficientMy primary care physician would not be available until TuesdayIm very glad I chose this service

Amazing from front desk to nursing to the provider. They made a huge impact. Thank you so much.

I wish I could give zero stars. I unfortunately came here 5 months ago, and am just now receiving a bill for $200 - no explanation of the services provided, nothing in my insurance portal showing a claim for that day. Per my insurance, I should pay $40 for an urgent care visit, but I guess they didnt bother to even run my insurance? Its extra ridiculous because I waited forever for that visit and the doctor didnt even do anything...I think I was in the room for less than 5 minutes. And they want to charge $200. Oh and I was on hold with their customer service for 16 minutes with no answer before they hung up on me. Im on hold again and Im assuming Ill never talk to a human being so figured Id leave a review. Dont go here, go to a reputable urgent care elsewhere.-Updating this review to say that I have tried for a month to contact their supposed customer support without a response. I even tried going in person but of course they couldnt help me. So they basically have no customer support and can charge whatever they please, without bothering to bill your insurance. This place is a scam.

Dear Sir/Madams,September 18-19, 2023 I check in ER Inova Hospital, Address: 3300 Gallows Rd. Falls Church, VA 22042. I was treated here for two days and I can’t believe that I have an excellent care from the professional doctors, from the outstanding nurses, from the best of the best customer services. Thank you so much Inova Hospital in Falls Church, VA. I’m sincerely grateful and thankful to all the doctors especially my Dr. Margaret Strickland OB/GYN. Thank you so much to all the nurses as well. They’re so awesome. Thank you for treating me with all kinds, all nice and politeness during my treatment. Thank you so much. From deep down from my heart. Many thanks to you all again ♥️ Patient: Hoan Vuong

NP. Aklilu Guluma was phenomenal. He was very thorough, asked me pertinent questions, thoroughly explained all test results and was very insistent that I had to go to an emergency department for blood work. Had he not been so insistent I would have just gone home despite my pain. He was very kind and compassionate. I could tell he is a very smart provider most likely a physician in his base country. I wish he could be my primary care. He told me under no circumstances was I to go home I needed to go to the emergency room. Of course Inova at Walker Lane told me they were closed so we ended up in Inova f a i r f a x. Anyway thanks to Mr. G u l u m a NP, I am in the hospital getting better. Lets not leave out the front desk staff as well as the technician who took care of me. From start to finish it was very efficient and very well run. The woman at the front desk had all my paperwork ready for me. My best advice is to make an appointment. It was Memorial Day weekend and I had made my appointment the day before. I believe if it had been a walk-in I would have gotten to see the healthcare professionals but it just would have taken a long time.

The most useless urgent care facility Ive come to know so far. My year old daughter has high grade fever. Had to wait for 3 hours after a 2 hour online sign-up for spot reservation. Her breathing was really bad and shivering. Told triage person (not a nurse). They kept calling non-emergency cases and none would even assess the poor child. This is my second terrible experience at this specific facility. Next time, Im heading to INOVA FAIRFAX. Ill definitely not recommend this particular location.

I want to say that this visit to urgent care was so easy. I found that being able to put my name on wait list and have a time to come in was great, especially when you are not feeling well!! The staff and the doctor were so pleasant, friendly and helpful ...I was in awe!! Thank you for providing me the care I got today and making it so easy. Dr. Porter was, by far, the best doctor I have ever dealt with! Her knowledge and especially her level of caring and personality was priceless!!! Thanks so much Inova and Dr. Porter for all that you do!!

Excellent service. Outstanding, knowledgeable and very kind staff. I always make appt online when I can. Have been there 2x past mth formyself and 1x w/daughter. All times great staff. Daughter had odd problem w/earring and the Dr was so kind, gentle and calming while removing it from the back of the lobe.

The wait was short, the attention provided was excellent. X-rays on site and read within minutes. In and out in under an hour. I would highly recommend for those unexpected times when urgent care is required.

The lady at the front desk was very kind and helpful. The Dr on duty was also kind, good and efficient. We made an appointment the night before. We were seen 30mins after our appointed which was fine. We would definitely return.

I had a great experience and the PA that took care of me did a wonderful job of explaining why I had certain symptoms. Tiphany was patient, informative, and very nice!

If you need anything more than a basic doctors note for your job, avoid this place. And apparently theyre providers dont record very good notes.Edit: due to this clinic not filling out the forms, like they originally promised, I have lost my job. I reached out via email to the head of the clinic and have received no response.

Absolutely incredible staff!!!! amazing care !!!!!!!! the nurse and doctors were wonderful!!! also the lady checking everyone in at the front desk was absolutely phenomenal!!!!!!!! What a beautiful ray of sunshine she is !!!! She also went out of her way to help us after we left bc CVS messed up my prescription and she waited on the phone for 40 minutes to talk to them but they hung up on her so she then transferred everything to walgreens which made such a difference!!! She helped us so much and we appreciate her tremendously!!! I wish I could remember her name though!! she deserves recognition! it was this past Monday 2/20 after 4pm

Friendly and very helpful. Tried everything to help my husband to clear his ear of wax and dislodged wax guards from his hearing aid. Helped with finding an ENT that gave him an appt right away.

Ive never been disappointed with the care from the practitioners at this location.

EVERYONE was excellent!Courteous, caring and knowledgeable!!! Thank you for your help.

The doctors are nice and helpful. But since GoHealth took over, the wait times are outrageous. With an appt made the day before, we still wait about an hour to be seen. Walk ins wait ~4 hrs. They have absolutely no sense of urgency for an urgent care. Its amazing.

I have been a patient here for a few years. I always walked in, I was always attended within reasonable time get a prescription, be on my way. Unfortunately things have changed a lot. The last two times I was there the waiting room was very crowded and the wait time was two hours or more. I just couldnt wait either time so I wasnt seen. Very disappointed that the level of service has gone down so badly. I dont think I can consider this place an option for me anymore.

Always helpful staff and nurses; great people too!!

Adam front desk was so kind to take me in just before closing and the nurse (whose name I didnt quite catch, unfortunately-- she had brown and some blond braids, short, glasses, drats, cant remember her name), she was so nice, patient, gave good clear instructions, and dr. javan was very sympathetic and thorough and really listened and addressed all issues. i am feeling much better today thanks to him.

Staffs there are very friendly and helpful in taking care of me. My illness was taken care of promptly and appropriately. Thank you very much!

NEVER GO HEREThere were maybe 7-8 people there and we had to wait 2 hours just for them to take our info and another hour or so just to get in all this for a strep throat test. Deserves 0. Cherry on top when taking blood pressure it turns my hand purple and made my arm very very red. The staff are jerks,inattentive and bad at their jobs.

I wasnt feeling well and decided to go on line and book appt so easy and got a same day appt The front desk was amazing so upbeat & friendly very refreshing especially when I was not feeling well, I waited maybe 4 minutes for the Dr amazing experience I will go here if I can not get appt with my Primary care Dr I was very impressed with my care will highly recommend

CUSTOMER BEWARE: This facility has turned over to a private contractor affiliated with Inova, and it no longer offers x-ray services.Our child was seen for an injury at school. The good: The clinician was able to see our child quickly and was helpful in providing a referral for a specialist. The not-so-good: Despite what youll read on the GoHealth website and promotional material provided at check-in, X-rays are no longer available as all equipment has been removed from this facility due to management turnover. Therefore, we were unable to secure a diagnosis. We must incur additional cost at another facility just to get x-rays. Additionally, check-in procedures are more onerous than pre-January 2023 and entirely placed upon the customer to complete paperwork online and at the kiosk while in the waiting room as staff do not assist except in true emergency; the only actual paperwork required for completion in hard copy is the form collecting insurance/payment information. Strangely, no payments are accepted at time of service (including co-pays), and no cost estimates are provided.

Few things I would like to highlight:1- no one picks up the phone when I tried calling the main number, it goes to voicemail.2- staff do NOT know how much to charge me for copay, and when I asked them to brush up on this, the staff member gave me this dirty look3- I am not allowed to pay previous bills (copays) at that location, even though my copays are due to my visit to this establishment4- doctor who saw me spent 4 mins and said I have allergies, which I never had in my life. And what I have (or think I have) is some kind of infection. I’ll get a second opinion elsewhere.I believe front desk staff really need some training on what and how much to charge customers for copay. It seems they rely 100% on billing to do that job and it is inconvenient for me to wait and get a bill later. I’m probably not going to use this location again.

We had such a great experience. The waiting area is clean and has kids toys, the wait time was less than ten minutes, the staff was extremely friendly, gentle (on my 8 month old with a leg injury), and clearly communicated what was happening and how to take care of her. They even made her a follow up appointment with a specialist for the next day and helped me figure out insurance details. For non-emergency-room emergencies, this is a great place to receive care.

I have been to this location multiple times. It does get busy. However, the efficiency and the courtesy of the front desk get it moving. Today was exceptionally different with Jose, who greeted you with the statement the waiting is an hour to an hour and a half. He also discusses your co-payment and your many private information very loudly. Some people take the whole entry staff down with their very unprofessional manners. Informing you to cover your nose with your mask is way different From humiliating you.

My experience at this urgent care was wonderful. They took very good care of me and helped my family to understand what was happening. They were very responsive to everything I was going through and kept asking if I was feeling any discomfort. All in all I am really happy with the way my family and I were treated.

Don’t use the save a spot. They don’t save your spot. You just wait to come in to wait more.

Fast in and fast out - very nice people and very well organized and qualified.

Sub-par experience. Front desk lady had my ID for over a half hour to check me in while getting distracted and doing not much. The schedule visit time is not an appointment so expect a hour or longer wait based however hard the employees feel like working?Oh and I saw a nurse argue with a 90 year old lady who had been there an hour and a halfNot returning here, thats for sure

Front desk is so rude and unprofessional. Especially in this field, you need some type of compassion for sick patients which she totally lacks. Unfortunately I didn’t get a name. Brunette short hair worked 04.02.22 around 11:30 am. She was extremely rude over the phone to me and others when I had called. Very short and seemed bothered by every question. And as patients would walk out and say thank you (which she should be saying first) she would respond with “uh huh.” She also was degrading when people had to have her repeat what she asked. Seeing by the other reviews here, it’s accepted customer service. Staff in the back were kind and friendly and helpful. But the front desk is the first impression.

I am impressed with the doctors at this center. My kids and I visited several times over the summer for unrelated injuries and illness. Each time the wait was minimal and the exam very thorough. We saw different doctors each time. We got accurate diagnosis and care, with treatments I’d expect more at an ER than my doctor or pediatricians office office (in one case). Great to have this so close to home.

Able to hold place in line via online check-in. This seemed to make my wait much shorter. The doctors and other staff were kind and I felt my concerns were addressed. I was in and out by 9am getting there at opening on Wednesday morning with an 8:15am place in line done ahead of time online. I also like that theyre Inova so I get my results on MyChart.

Taken on time. Good exam by PA with recommendations for self-care. All staff polite and professional.

I am consistently more than pleased with the care I receive at the INOVA clinic.The medical tech as and the physicians and PAs I have seen are always well above the norm of my experience with healthcare.I recently changed my specialty care providers (cardiology and ophthalmology) to INOVA providers and have been glad that I did.Thank you for great care.

From the registrar to the tech to the nurse to Dr. Faiq, everyone treated me with great service and compassion. I was seen promptly and included in care decisions each step of the way. Thank you for truly making me a partner in my own care!

Thank you for your patience and understanding with difficult elderly patients like my father. We appreciate very much the effort that Dr Javan did to give my father the best medicine/treatment possible for Covid19.

Always a great experience at this facility. Very attentive staff.

Prior to the combining with Go Health, this urgent care had been one of the best places to go. The wait times were always reasonable, and pre-COVID, they had dedicated pediatric hours. With the new management of Go Health, things have become abysmal. Their sign in process is complicated at best, and heaven help you if their kiosk isn’t working because it will take more than 30 minutes for them to even get you in their system for you to to check in. Do yourself a favor, and find somewhere else to go.

What a great place to go when youre not feeling well and your PCP is unavailable! Everyone is so professional extremely nice and the office is spotless! The nurse practitioner is kind and very knowledgeable. They all do a fabulous job and are very efficient! I cannot say enough great things about this Urgent Care center!

The whole experience was convenient and very thorough. I was in and out of there in less than two hours even after having X-rays and several tests run. I highly recommend INOVA GoHealth Urgent Care.

Once again, this location proved it was a good decision to go with a non-Inova facility for all our DOT and medical needs.One of our guys needed urgent care and the lady who greeted him lacked empathy. When he showed his INOVA paperwork, she went ok...and what is this?? Then told him to go to another facility because of a 1.5 hour wait time. Note our person has an injured hand and the INOVA lady expects him to drive somewhere else. Brilliant!

Made appointment the day before. Had trouble filling in the online registration form until the front desk said to enter “none” to primary care physician (the computer would not allow me to type in the name of my physician who is with Inova?). Got into room 10 minutes after appointment time. Everyone was polite and professional.

Everyone was super kind, empathetic, and seemed to be doing their best. The nurse, nurse practitioner, and the x-ray tech I saw were awesome! Keep up the amazing work yall. I hope they give you a nice bonus or a mega raise for working so hard.

Inova Urgent Care at West Springfield was great! I set up time online prior to my visit. I only waited 15 minutes past my requested time, which wasn’t a big deal. Once I was called back, the nurse and doctor were very attentive to my issue and explained the best course of action. They were friendly and very professional. I’m very happy that I decided to visit and get the right treatment.

First time here on the day before Thanksgiving. Made an appointment online and got there early as recommended. Good front desk experience. Was seen on time and intake went well. Saw the doctor within minutes. He was thorough in his examination, explanation and recommendations. Good experience all around and I was out the door well within the hour.

Review is regarding front desk staff. Extremely unprofessional and rude. Sabrina and Jennifer could care less about patients, especially young children. If you love your child do not bring them here. They don’t act on urgency and care more about paperwork and authorization even if the grandmother bringing the child has all proper documentation and insurance card and is blood related with the same last name of the child. We’ve taken my son here in the past no issues and all of the sudden it was an issue. Sabrina is dismissive, has no empathy, and would rather have a nasty attitude than listen to the concerns of why the child is being brought in. Seems this isn’t the first time she’s been rude the people.I was told by the senior supervisor if authorization was that big of an issue a simple phone call to me as the mother with verbal consent would’ve sufficed.I had to drive over there after my mom called me upset of what was happening, to address the situation.After a whole ordeal, I told my mom to take my son across the street to minute clinic at CVS and they took him in NO ISSUES right away with my mom taking him and not me. I work full time and we are always prepared for instances where I can’t be the one to take him and my mom can. Horrible experience. The office manager will just try to put a bandaid over the problem and apologize but doesn’t seem genuine. Highly recommend reaching out to patient relations who will help address major concerns over to the senior supervisor who is in charge of all Inova urgent cares. They listened and were concerned of the events that occurred the other day at this establishment.

Downhill…not the same practice we have gone to for years. Very poor customer service from the front desk, don’t bother making an appointment because if you ask them about it they will put you last to be seen. You can tell the moment you walk in the quality has declined. This is not the same urgent care and is not worth your time or money.

Really well run urgent care. The doctor was pretty knowledgeable about my son‘s ear infection. But I want to give a special shout out to the Hispanic gentleman at the front desk. I forget his name. He was so incredibly patient and respectful of everyone that came in even though the line got longer and longer and longer.

Easy & quick experience. Very kind staff. Made an appointment online, arrived 10 min before the scheduled time. Minimal paper work, only waited 10 minutes until brought into a room by the clinical tech. Saw the nurse practitioner 5 min later. Rx was sent to my pharmacy right away and picked it up on my way home with no issues. Would definitely return.

I read the reviews before coming in, when ur sick and you go to your nearest location. I unfortunately choose this. It wasn’t busy, I walked in filled the application and got in within minutes, again it’s not busy.I have a congested chest and irritated throat, it’s been a week. I don’t have COVID obviously none of the symptoms. The lady tells me ur covid results should be out in 15 mins and a Doctor will come and see you. It’s been exactly ONE & A HALF hours and I’m still in the same room and no one came and told me nothing.I can here doctors/nurses laughing and joking in the hall, “I wish all the patients come in today, so they don’t come on Saturday.”So I stepped out, and said hey it’s been more than an hour, and then a nurse says there’s only 2 doctors in today and there’s 2 patients ahead of me.Remember the place is emptyyyyy.They’re extremely unprofessional and I wish there’s something in our power to fix it, I’m super frustrated with this service.

I had to drag myself to see a physician. The front desk assistant was attentive, service was fast (appointment). Very good experience. Glad I went to Springfield Inova Urgent Care because it required antibiotics.

Quick in and out. Thorough care. Good suggestions and advice. Thankful.

The PA was very kind and helpful. He listened and took the time to explain the situation and went over different treatment options with us. I even commended him for his professionalism.

5 stars for Dr. Porter. We had a telehealth appointment and our call kept disconnecting. She kept in contact with me via text and over the phone. She’s very sweet, positive and knowledgeable. She took a modern approach to my situation and seemed to know more than my specialist. I was lucky to get her. She turned my yucky mood around.

I made a reservation online and was seen very quickly, hardly any wait. The provider (Maddie, NP) was very sweet, understanding and helped me tremendously- her treatment plan is working very well and I feel so much better!

I had a really good experience. I had an infection in my finger that was looking bad. Inova checked it out, gave me a prescription, etc.

The clinic is nice and new. My issue was with the Physician who seemed to be very judgmental prior to getting my history. I came in due to car accident after 2 days. Granted I have a high tolerance for pain & dont like to take pain pills if avoided since they tend not to work on me I have high resistance. She at 1st told me that its normal to have pain and not much that can be done. Because I put my pain level at a 4 since I handle pain well w my level most people would be in agony. What was my main issue was nausea impacting my job and daily functions more than the pain. I had to make her understand I was not a drug seeking person came in due to car insurance insisting I get checked out to be safe, deal with the nausea. As a matter fact out of the pills given I only took 2. I deal with things more naturally due to allergies as much as I can but she really didnt need to give me the attitude. For me to go to the doctor its because I have reached my threshold.

The visit with my son was swift and problem-free. I was amazed at how quickly we moved from check-in, to triage, to seeing a doctor (who was phenomenal btw), to x-ray, to getting the results from those x-rays, to getting a soft cast and discharging. It was the most pleasant urgent care visit Ive ever experienced!

Great experience! Highly recommend if you need urgent care and cant make it into your regular doc. Made an appointment an hour ahead of time and was seen pretty promptly after I arrived. Several walk-ins came in after me. I was very glad I had made an appointment. I received a nebulizer treatments and an X-ray to see if I had pneumonia. They called in an Rx to Cvs. All of this in about an hour and a half. Thank you, Inova!

Ease of check in/front desk - I didnt know they had a online check in to get your waiting spot ahead of the time. Couldve saved time. So do that! Staff at the check in are helpful and polite. I went Friday evening 7 got out by 9 I think.Nurse - nurse that saw me was great. Judging by another reviewed they nurses there are great overall. My nurse did take the time to at least update some of the outdated medical info.Doctor/ nurse practitioner - Amazing! I didnt have to wait much after the nurse left. She took time to understand problems and explained next steps and also explained what medicines shes prescribing and why.Location/ cleanliness - I think its at a great location. Its got a lot of parking space. If you get hungry waiting theres plenty of food places. The office was very clean. Thats important for a doctors office.Inova administration policy - Inova doesnt seem to update stuff even if I tell them to. Some werent and when I went back to get them updated I was told Id have to see if the manager will allow and was asked to call or come back later. That seems so odd. Why wouldnt someones medical info be updated? Its so important having correct info.

This was the cleanest urgent care I’ve ever been to. Also a huge waiting room so you don’t have to sit right next to other sick people. The nurse practitioner Eugenia was so thorough and made me feel like she definitely wanted to find a solution for me. She even called my regular OB practitioner to confer on a couple of things as I am pregnant. Later in the day she called to check up on me!!

So blessed to have this unit so close to us. Our little ones get sick a lot and it is so convenient to go there and be seen so quick and get the same (or better) excellent care as an ER or Pediatrician office. We totally recommend this unit!

I have previously had good care at the urgent care, although they have never displayed any indication that they valued patients time. My experience today was beyond terrible, though. I showed up with an appendectomy incision (originally held with glue, not stitches) that wasnt keeping completely closed. Even though I was literally bleeding, they left me in my car during a heat wave (100 degrees today) for over two hours before telling me that they werent going to treat me or even look at me because it was surgery related. Of course, that is something that should have been communicated hours ago, along with the fact that they were that busy in the first place . Definitely not urgent care.

Waiting over an hour from the time I came in wrote my name down on the list, sat down and the time I was called up to register. There were two people checking in patients. Don’t understand why it would take that long to check in patients. There were only 4-5 people ahead of me. Then another 20 mins or so to be brought back in to see the doc. Once in the back, service was excellent and speedy service. Was very pleased with the care from the NP. I’m work in the healthcare field. The wait time alone just to register was ridiculous. I won’t be coming back.

I took my kids there on Sunday October 30th 20016 and the wait was over 3 hours long, and there were only 3 people ahead of us. Beside being incredible slow, the nurse practitioner was rude, she took care of the patient that arrived after us and insulted me by telling me if I got there 45 minute after my arrival time and close to closing time. After being seen I had to wait over .40 minutes to receive the prescriptions. This was worst than going to an emergency room.

Service was quick the staff was friendly .My provider was professional, listening to the patient, explaining everything.

I went for an X-ray and no one told me they couldn’t do X-rays until the doctor showed up. Everyone I talked to knew why I was there. I paid for the doctor to tell me I had to go elsewhere.

Incredibly nice staff and little to no wait times. I have been to a few different INOVA urgent care locations and this on is by far my favorite.The doctors are very understanding (Dr. Joseph especially!!) and walk me through my options without rushing anything. I never feel like a decision is forced on me which matters a lot to me.Highly recommend this location.

This place sucks. I made my appointment online like I was supposed to, and had a text message confirmation. When I arrived there was no record of my appointment, the receptionist said I had to register as a walk and couldnt be less interested in customer service. I wasted so much time there - would definitely recommend somewhere else!

From check-in to departure, everyone was professional, thorough and kind. They treated me as a valued user of their services, patiently explaining my treatment options. Initially I was given an approximate wait time of 2 hours to be seen. They efficiently and calmly had me on my in well under that time.

I came here for the first time for my little daughter and Id have to say I was very pleased. The receptionists were nice and helpful, the wait time was not terrible, our NP was extremely nice and thorough, the facility was clean, and they even separate patients based on adult care versus pediatric care.

Showed up over an hour before closing. Two people in the waiting room. The front desk staff looked at me like I was crazy and told me they were not taking any more patients today. Might as well go to the PCP at that point. Dont waste a trip.

We came here when my son had a pretty bad sore throat. We didnt have a long wait, they were super patient with him, addressed him instead of me when they had a question about his health history, which he appreciated. We will absolutely be coming here for our urgent care needs in the future, and reccomend it to all of our friends.

The doctor who saw me was incredible and all the staff was kind. It was Christmas Eve and I know people want to be home, but I had shingles and Im SO grateful for the staff at urgent care.

Dismal experience. Having surgery next week and the cardiologist - whom I have been working with HIS staff for the procedure (did I mention he is a cardiologist) - ordered two simple labs.The cardiologist gave me the number to schedule LAB WORK for him. I called central scheduling and the closest place was INOVA Urgent Care - Springfield.Appointment went fine - I needed two viles drawn. Then they told me I had to wait to see the provider. I asked them why I needed to see the provider here given I have had three discussion about the surgery with my cardiologist this week. NO reason given other than it is their procedure. (Sic...they can charge my insurance for a visit).I said no and left. The lady was absolutely rude. If you need care, great, but if you have a choice, I would avoid this place, go to Lorton or Kingstowne. They are nice there.

I’ve literally called, 10+ times today to get information on if they have the X-ray Technician available on site because I have a leg injury. No one answers the phone, not even once, let alone calls me back. So whoever’s running your front desk today is just ignoring all the calls. I’ll be forced to go to a much further location simply because they don’t wanna answer the phone. Not even once. Horrible service and I didn’t even need to step foot in the door to know.

Great experience. First time visiting and everything was great. Thanks!

I have had to use the urgent care many times in my life. It is normally hell, but since moving to NOVA and going to Inova urgent care things have changed. Their online waitlist and their customer service behind the front desk is a huge life saver. I am used to waiting hours and hours in loud, crowded waiting rooms. Not so here! I’ve been 3 times in 2 years, and the NPs are extremely knowledgeable and respectful. Once I think I waited 45 minutes, but normally no more than 15, and like I said it really helps to use their online waiting list. The waiting rooms are usually very quiet and peaceful, especially if parents are mindful and respect that there is a children’s side. The women running the front counter are great. Look, no one goes to UC because they feel good or are having a good day. This is the least painful way to get in person care or have an absence excused.

The absolute WORST place to go if you ever need URGENT care. Showed up at 10:40, told the wait was an hour. Receptionist agreed to text us when apt was ready. Texted at 12:05, showed up at 12:15, waited in the waiting room until 12:50, was taken back to an examine room and waited until 1:50pm and a doctor NEVER showed up, so I walked out and told them not to think about billing me for service. I also asked for my blood pressure to be taken manually and heard the nurses complaining and saying I REFUSED to have the machine take my blood pressure. Didnt refuse, politely asked. Shouldnt a nurse know how to manually take blood pressure? Also heard the doctors saying they were out of that at 4pm, not one minute past. Dont care about service or the patient. Better places to go than this.

I cant thank the Drs, nps, nurses and everybody at that hospital enough. They have always gone above and beyond for me while I am there. They have honestly been lifesaving, and an essential part of my inflammatory bowel disease care. They have even helped with things that arent necessarily er related, yet they still treated me with emergent care. Im honestly unsure how this place gets anything but good reviews.

I called to see if the office was open today and was told they wIll be open until 8pm. Upon arrival there were only 3 people in the waiting room, however, the receptionist informs us it will be approximately a 2 hour wait.I wish she would have told me when I called I was able to check in online or schedule a same day appointment. It felt like poor customer service especially when I called earlier in the day.Memo to incoming patients: check in online but do not be late for your appointment!!

Signed in online on a Tuesday afternoon to get a flu shot. I was given a time about an hour later. When I arrived, I was greeted, signed in, and filled out paperwork. I waited less than 10 minutes, was called back, got the shot and I was out the door. Everyone was courteous and the process went very quickly and smoothly. Will go again next year!

The staff and nurses and doctors were extremely friendly and they did everything possible to help. They genuinely cared for your well-being

My only regret is that I have to give one star. This place singlehandedly disproves the narrative that “front line workers are hero’s” and makes me think they are all mean horrible people who don’t care about children. We came in with a sick child, and we had his insurance number but we couldn’t find his card… BUT WE HAVE THE NUMBER!!!! And they refused care. Horrible people with no soul. I hope someday they get to feel this way and no one will be there to help them… monsters.

I have had to bring both my kids here numerous times and they have always received top notch care. Everyone from the front desk staff, to the nurses, to the PAs were fabulous. Its great that they have pediatric specialists there and an entire pediatric waiting area.

Long wait times (both times I’ve visited). My last visit I waited for over an hour to final see a nurse practitioner who told me to take some Tylenol and cough drops for body aches, fever and a sore throat. What a waste of time and money. Woke up today feeling even worse. The facilities were very clean but the wait time and diagnosis were awful!