Planned Parenthood - Naples Center

All the staff, from the front desk, to the nurse, to the doctor, are kind and compassionate, more than any other general gynecology office I’ve ever visited. They treat you like a human, and make you feel seen and heard.

If I could give this facility zero stars, I would if possible. On November 13th, I had called to have my patient records switched over to another facility. I had spoken with a young lady; trust me, if I knew her name, I would write it down. She was extremely rude during the interaction. When I was telling her what I was calling for, she immediately cut me off and asked me to take her off speaker in the rudest way possible because she could “hear herself.” I told her I need to keep her on speaker because I have to search up the fax number to the facility that I am currently using now. I brushed it off, thinking that she was having a bad day, as we all do, so I gave her the benefit of the doubt. She had said that the process would take up to three days to switch over my records. I said no problem, and the conversation ended. Today I called the facility that I am using to confirm if they had my patient records; they had informed me that they did not. I immediately got on the phone with parenthood and voiced my issues, which I spoke to another lady about. She was fantastic. She helped get what I needed to be done in the first place. So not only was the young lady who I spoke to prior rude, but she also lied to me about doing this out of spite. I had spoken with the supervisor Natalia, who had said that she would look into it and see if we needed more training. In any business, that is grounds for termination. I asked her to keep me informed on this individual who Ive spoken to. If you’re looking for any kind of services with planned parenthood please continue looking for better. You will run into problems with these people they’re Insensitive and blatantly rude.

Everyone is so wonderful! I am so thankful for the wonderful female staff. The front desk girls Sarah, Brianna, And Kati are always so sweet, the provider Marison and the nurse Maria are wonderful. They always answer my questions and always provide me with the best service I could ever receive. I know everyone has a different experience but I’m just thankful that my service is always top tier !! Thank you planned parenthood for your hard work!!

The services this organization provides is crucial to women’s health. From the moment I walked in I felt safe, and throughout my procedure I knew I was in good hands. Alice and Jackie answered all my questions, and provided incredible care. Thank you PPSCF

Everyone there makes you feel comfortable and is very informative. I was a little emotional with the whole process. My nurse was Alice and she made me feel a lot better with her kindness and sense of humor.

Just had anual check which I hate it with all my heart for how uncomfortable it is. But Jackie (NP) + Alice made this office visit easy and quick and painless. I’m glad I had them today cuz I was expecting the most uncomfortable visit!Thank you Alice + Jackie

Everyone who works here is amazing.Due to my own anatomical nonsense I wasn’t able to get my IUD at first but Nurse Practioner Jackie was very kind and helpful as was her nurse (I forgot her name but she rocked)Next visit was with Dr. Sampson and Alice and they were amazing. My cervix is harder to get into than a Chappel Roan concert but Dr. Sampson was patient and reassuring even while I was cursing and weeping. Alice extremely attentive and kind. At one point she was fanning me, reassuring me, and assisting the doctor. A real triple threat.A woman whose name is something like Estelle but definitely not Estelle was great with the ultrasound and equally proficient at not being alarmed by me sobbing and telling terrible jokes.Afterwards Alice and Dr. Sampson spent time reviewing information with me and making sure I was okay before leaving.I can’t recommend this establishment enough. I never felt rushed. Not even while eating teddy grahams for 15 minutes and still bare-assed (I was a little dizzy).Thanks guys. I hope to never do that again but thanks to the staff here I look forward to my next Pap smear. I think I might be the first person to ever say those words in that order.

GREAT health center! Staff was warm and welcoming. All my questions were answered. Sarah and Diana were super friendly! They both helped me understand my insurance benefits. A BIG THANK YOU to Marison for being understanding and caring about my concerns. Thank you for providing great health care.

Marison is one of the most amazing doctors I’ve ever had! From Sarahs wonderful check in to check out I have such a caring experience with the staff everytime. They are so good at what they do and I’m grateful to have such a safe and loving space to get my care. Thanks Planned Parenthood Naples!

Was able to get an appointment the same day. Was in and out in less than an hour and got my results from my testing back in 2 days. Was immediately contacted and medication called in same day. Couldn’t be more satisfied with the staff and care received. They also take my Florida blue HMO insurance which is hard to find.

Amazing staff. Clean, safe, reliable service. Respectful and comfortable environment. Alice and Jackie are incredible! 🙏❤️🙏

Marison the provider is so beautiful she was wonderful and Kati and Sarah were helpful in the front as well and Maria the nurse in the back was wonderful

The lady at the front desk was RUDE and judgy, they made me pay $150 more than my estimate and DIDNT EVEN COMPLETE THE SERVICE. I came to get birth control removed and they couldn’t remove it, said to schedule another appointment (only on a Friday mind you because the doctor only comes on Fridays) and then told me I must pay an additional $250 to “try again”. Never coming back here, they robbed me

Sarah and Madison and celanda were so kind and nonjudgmental and made me feel completely safe I recommend!

Mariajose was amazing. She always provides the best care and makes me feel comfortable. She was able to answer my questions and gave me the best care

I was able to schedule an appointment online Thursday night for Friday morning. The receptionist at the clinic was very helpful and kind. The facility was clean and even had snacks in the waiting room. I felt welcome here.

This location has the best service and Katiana, and the other girls are very good and help you with everything.

I am so thankful for this facility. I don’t know how I would get my much needed medical care without it. Not having insurance put me in a tough situation and women’s health is so important to have access to and know you are taken care of. The nurse and nurse practitioner, Marison Joseph, were fantastic. You can tell they care about providing adequate and affordable service for everyone. Thank you.

Sarah and Jacqui were wondferul. They answered all my quesitos

I was at this medical center and I have to say I was impressed with the services and bedside manners this staff had. Everyone I came in contact with was nice and caring. Checking in was a breeze even though they were busy I was glad to have waited to receive good care. Thank you Marison, Monica and front staff for helping my visit be a good experience. From now on I will choose planned parenthood for my private services . Thank you for all you do.

Great Rapid Service. Clean facility nice friendly staff. I did my intake was with Brianna she was awesome. The Doctors and nurses were caring , professional and patient with me. I was very thankful for their service and respect. 🙏🏾

I’m extremely disappointed with the service at the planned parenthood Naples location. Only chose planned parenthood as I’m new to the area and am not yet established with any OB/GYN’s. I’ve been there 2 times now and gotten the same doctor both times. She’s extremely rude and brushes off my concerns. Both times I went in, I expressed my concerns and was simply waved off. Both of my visits were about 10 minutes each and I left with no more clarity than I had before each visit. It goes without saying that I will never go back. Find a better doctor!!!

I was seen at this health center to get an IUD inserted. I was very nervous, but the front and back staff were very comforting. The staff all made me feel more than just a patient. They made me feel important and I truly appreciate that. Thank you for making my visit go so smoothly!!! And I 100% recommend this center to everyone.

Brianna was amazing and so helpful she squeezed me in when my online appointment did not fully process and she worked hard to get my insurance approved! She was very thoughtful and efficient ! -Cassandra

Literally sat on hold ON MY LUNCH BREAK for over 30 minutes just to get hung up on out of nowhere without being able to speak to anyone. When I called back and miraculousy someone answered within 2 minutes, they were rude and said Id have to call on a different day to refill medications. Um, what? I will now be out of medication and apparently have to wait over a week to refill and then another at least for it to be mailed. Extremely unprofessional and now my body gets to suffer. Disgusting. Go else where if you are able!

This was a great location during the summer time. I was able to get in and out within twenty minutes (walk-in, nobody in the sitting room, total miracle). The front desk was nice and wanted to help me when I had problems with my insurance. They even called me up the days after to make sure that my prescription was alright. No questions asked, but at the same time cared about your wellbeing.

I made an appointment online and had to drive 2 hours to get there . It said my insurance was accepted and got there and they said sorry we don’t take this insurance. Didn’t give me a call or anything before hand . The front desk lady was extremely rude and unprofessional .

Quick service. Front desk was extremely nice and present and helpful. Specially being scared for my visit. Wait time was short. Doctors were great. Went over all my issues and are making a plan and treatment to fix the issues I’m having. Because I have no insurance they mad eit affordable so that I could be treated and get to the point of why I feel the way I feel, I would not be able to afford this without Planned Parent Hood. I highly recommend them. The whole staff front desk, doctors and nurses were all so kind and nice which is what is needed in a time like this.

I brought my best friend in for a procedure today and she left there so amazed at how wonderful everyone treated her .She has always had her own private GYN provider but heard wonderful things about this facility. I want to Thank Flo, Isabel, Camilia and everyone else there for being so compassionate! You ladies rock!! Keep up the amazing work you do !!!!

We had been searching for a clinic in Florida that would help my transgender son with his transitioning and after trying to go through traditional facilities, we found out that PP was able to get him started with HRT without all the hoops that our insurance was making us jump through. His mental and physical health has skyrocketed since seeing the PP provider and we couldn’t be happier. If you’re looking for a facility to assist with care when other traditional avenues can’t or won’t, please look to Planned Parenthood.

They have online appointment booking which is AMAZING because I didn’t have to call in or be placed on hold to reserve a time for my appointment. I completed my form online, waited about 30 minutes and was in to see the nurse and doctor shortly. Everyone from the front desk lady to the doctor who treated me was outstanding. For women who want the best care when selecting birth control options I couldn’t recommend them more hightly.

The staff at Planned Parenthood is always friendly, helpful, and genuinely care about their patients. I come here because I have no health insurance and walk in clinics and doctors office visits are unaffordable for me when Im having any female issues. Planned Parenthood provides great care at great prices. I also get my birth control for only $40 a month, when I used to pay $150 minimum at regular pharmacies.

The staff at this Planned Parenthood is amazing. They care so much about their patients. Everyone who walks through their door is cared for, respected, and given accurate information about their options. This will always be a location I recommend to my friends and family.

I will never go to planned parenthood ever again. At the time I booked the appointment, I had to give them my health insurance information to get a confirmation-which is fine. I arrived at the clinic a half hour early just so I could fill out paperwork and MAYBE get into my appointment on time for once. I was wrong. 3 people who arrived after me went in before me. Even one who was just a walk in. After waiting 45 minutes after my scheduled appointment I finally went to ask when I was going in because I had to go to work. The front desk ladies said I was next so I sat back down. 2 more people went in before me. My name was finally called 1 hour and 5 minutes after my scheduled appointment. I went into the back to have my vitals taken but instead they tell me that my insurance will not cover anything because I am a couple days away from the 1 year mark. My options are to pay the full amount or leave.I couldnt have been told this when my insurance was run? I waited nearly 2 hours in a waiting room and was late to work over this. It is the worst run clinic I have ever been in.The women who have done my paps there in the past were always annoyed at my questions. I understand they are busy but Im paying for a service and they are lacking in all areas of customer service from the front desk to the doctors.Like I said in the beginning, I will never go back to this place and I encourage anyone considering it to change their minds. You will just be annoyed and angry by the time you leave.As a second story: They wanted to do a biopsy on my cervix after getting an abnormal pap. I was HOUNDED for months by them. I went to a different doctor for a second opinion and was told I was fine and that everything was normal. The front desk said they probably just wanted me to do the biopsy to run my insurance and that if I hadnt had insurance they probably wouldnt have suggested it.

Attentive staff, warm welcome and very friendly. Recommended 100% the manager is amazing and the staff top notch!

Amazing customer service, friendly staff no wait fast response. I highly recommend this location to all women in need of care. They treat you with care and respect.

I recommend this facility to everyone. My experience was 100% perfect. I didnt feel uncomfortable. Timing isnt bad at all like other claim in the reviews( probably the protestors who hate Planned pparenthood that linger outside give false reviews). The second i arrived I had PP workers escort me inside and out. Im content with this office and I loved it. Thank you so much for your service ♡

Awful. They didn’t spend any time with me, rushed me out. Didn’t listen to my concerns, and ONLY suggested birth control for me which had nothing to do with my visit. This was 1.5 years ago, I still have not gotten my test results. Recently, I contacted them 4 times and received different answers on how to obtain my medical records and results. Still nothing!!!!! This is outrageous

Planned parenthood has always been a safe place willing to help anyone, and everyone who needs it. Very grateful for planned parenthood, and the team who makes it run.

I loved this place. Brianna the receptionist was amazing. The doctor and the nurse was very kind. I highly recommend this place!

Received the best care ! Monica was very helpful. Ashley made me feel comfortable.They have great bed side manner. Great staff!

I love the service theyre very nice. I like how convenient it is to make an appointment online. But I wish their phone line would work. When I call to make a pick up for pills no one answers and I dont get call backs after leaving a voicemail. But I can do that online as well so it still works out😊

Every single staff member I interacted with was very friendly! I scheduled online and had no issues during my visit. The wait wasnt longer then any other doctors office.

Dont even bother. If i could leave a 0 here, i would. If you call them you will sit on hold forever and when you do get a representative on the line they are beyond rude. They act as though answering a question is a huge inconvenience to them. If you go in even with an appointment you will sit there way beyond your appointment time and countless people including walk-ins will be seen before you. And i cant stress enough how rude the front desk staff is. Seek help elsewhere if you can because they are clearly not interested.

Amazing staff. Gentle, kind, professional.

The staff at Planned Parenthood is always friendly, It has very cheap prices, I have 2 years visiting them and I always receive the best attention and I feel very comfortable with them. Im very grateful!!!

The staff at PP Naples is incredibly caring and knowledgeable. They go out of their way to ensure that each patient is taken care of and take the time needed to do so in a safe and effective fashion.

I am so impressed with how Planned Parenthood has responded to the COVID challenges. They still see patients in clinic with safety measures but have also instituted an effective telemedicine platform to help patients get information and services.

Kathy was incredible she was more educated than any doctor ive seen and actually listened. This place thrives to make you fell comfortable and its affordable.

Wow my review was erased, unprofessional!! This place is a joke, don’t waste your time. They force what ever choice they feel is right on you, this place also claims to give out resources to help in your decision making, that’s only true if you choose what they want you to do.Go ahead and erase this one, I’ll continue to post the experience I had. Shame on you!

The breadth of services offered, the caring and thoroughly professional staff, the respect for patients - all contribute to a remarkable organization. An important part of the community.

This health clinic provides real, professional health care to women and men of all ages. They give their patients every possible option to take care of their needs. They are both non-judgemental and caring.

Luis and the doctors were really kind and amazing.

If I could give a negative star, I would. Worst customer service ever seen in my life. Front desk staff has no idea of politeness and time. The nurses are good.

Very friendly and helpful staff !! Everyone was so polite. I appreciate the care that I received

Ive always gone to Planned Parenthood for all my womans health needs but this one in particular has such a nice and professional staff and they always make me feel comfortable.

I love being able to come here to pick up my birth control for way less than the pharmacy. The staff here is very helpful every time I come in!

Very nice staff, very informative. Clean waiting room. In and out. Everything was great, thank you!Kate Steinmetz

Sarah and Janet helped me a lot they responded all of my questions btw they are super cool ;)

Horrible they do not care about youre emotions at all.if you hate youre job leave and find people who are nice and care! Woman also go there for there yearly check UPs! Rude

Professional and experienced staff. All my questions were answered. I appreciate their dedication to upholding such an amazing mission.

My service today was a dood visit. Everyone here is so nice and happy to know theres someone there that speaks creole to help me. Thank you so much. Guerdithe

They rushed me i had a horrible experience. Lack of compassion and care.

Always a friendly clean environment. Very welcoming and comforting to have professionals managing my HRT.

Great costumer service, everything was welcoming since you walk in, they really give the attention and care to the people...

Wish my mom came here 11 years ago:( great place too my mom said she got some meds from here she said that she was having fun with my dad

Geraldine was sweet and comforting. Definitely recommend this place!!!

Very friendly and helpful staff!!! Everyone was so polite. I appreciate the care that I received.

This is a warm, welcoming place that really cares about you as a person. I recommend it to anyone in need!

Very friendly. Feel comfortable with staff and are knowledgeable. First time here

I very much appreciate the level of professionalism and privacy.

Very kind staff and fast service. A 10/10 experience. Thank you!

This place is a joke! Call me with my results been calling for 5 months to get a answer I no longer support planned Parenthood you do not care for it clients.

Ive made appointments and have barely had to wait on my visits.

The staff members are fabulous, and so caring!

Everyone was so nice and helpful!

Very helpful and great medical staff!

Good service and Mily is very nice thanks

Great place! Super kind staff

Staff is always really nice and helpful.

Not sure if new people took over or what but the wait is ridiculous. I made an appointment several weeks in advance.....its at 1:30....here we are 3:45 Im still sitting here waiting.....dont they close at 4? I think they need help. I have never had to wait over 2 hours. They need a visit from corporate to find out the real issue.

Women was disrespectful when giving / getting information .

They take forever to answer the phone !

Good experience every time

Horrible ! Dont go here

Very friendly staff

Hate it

Excellent service

Marison and Sarah and Maria and KatiI loved the attention of the staff at all. For people who are first timers, I recommend visiting them, dont be afraid, they will answer your questions for your health.Thank you 👍👍🤗

I loved the attention of Dr. María, very kind and attentive, and Mrs. Sara, everyone, very kind in general.

Excellent, she is very very professional and a very good person, she explains everything very well, Excellent work on her part, her name is Maria José

Marison Was a big help Sarah Was ablw to esplanade evedything that i had quesitos about and maría was also good

Sarah and Marison and Maria very good. Attention

I am very satisfied with the clinics care. The staff is very professional and attentive to patients problems. I recommend him to anyone who needs his services.

The care is very pleasant, a clean, beautiful environment, excellent medical staff. Affordable prices.

Thank you Monica for your help, Sarah and Jazmin very kind Planmed Parenthood thank you

Monica was very good at helping and the doctor too Thank you Planned Parnthoo

Beautiful place. Very professional staff, very quick service. They are very friendly. I recommend it 100%.

Thanks to Monica and all the many there. For the help and services you provided.

Excellent work, good service, Spanish speaking staff

Thank you for your attention and your service. Your kindness

Very good attention

Friendly staff