American Family Care Whitesburg

Visit from out of town and came down with a nasty didnt know what it was but suspected upper respiratory infection. After a few days got somewhat better but I wanted to get rid of whatever I had. I called to make sure I could be seen. No problem. The check in was simple doing it on the phone. The place was busy but moved along rapidly. The tests proved me half right I also had Covid, via some confusion but was verified. The staff is very efficient and friendly. I would highly recommend this place.

Busy. Excellent care. Friendly staff. Fluid teamwork. Already feeling better.They just happened to be slammed when I arrived in the afternoon, said they didn’t have any patients in the morning. It took a while but the nurse was very nice and understanding. The provider was friendly and down to earth. Really felt like they wanted to help each patient with quality care. After the shot in office and the meds prescribed I’m already feeling better the second day.

I was visiting from Dallas for the holidays. I started not feeling well—congestion, cough—we all know the drill. So I asked my family where I could see a doctor, and American Family Care was the unanimous “go-to.” So, I followed their advice, and the entire experience lived up to the referral ++. EVERYONE was very caring, professional, thorough, and practical. I am so fortunate that 24 hours later, I am on a flight back home, feeling 100% better, very relieved, and getting ready to carry on. AFC was a godsend. Thank you guys- very blessed.

The Nurse practitioner was great. Diagnosed me with a quickness!The nurse/LPN lacked professionalism dealing with sick people. She totally disregarded my prescription request and my husband hade to go back to the office to make sure they had sent the request in. I was treated at 9:30am it was after 5pm when it was sent. Upper respiratory infection gone worse!

My experience was good overall. The wait time wasn’t terrible for an urgent care, maybe 1 hour and a half. The doctor that I saw was very nice and personable. If she was a primary care doctor, I would definitely consider becoming a patient of hers. I didn’t necessarily receive a diagnosis, but they did do quite a few tests and an X-Ray to rule out other things. I appreciate that the doctor was thorough and really tried to determine what was causing my symptoms.

I highly recommend NOT going to this specific urgent care on Whitesburg. My elderly mother was seen there during the Christmas holiday of 2024 She was diagnosed with Covid then prescribed a $1100 medication that she could not afford, that her insurance did not cover And they refused to Prescribe her any other Medication .. In order to post this review, I had to leave at least one star

I hadnt felt well in 3 days, but didnt think much of it; Im no stranger to sinus / upper respiratory issues. During my first hour at work, however, I knew that I wasnt going to make it through the day. After completing my first task, I excused myself and headed to AFC.My wait time was surprisingly brief both in the lobby and in the examination room. Dr Hall was patient enough to hear my description of the issue, then quickly diagnosed my ailment, issued appropriate treatment and had me on my way much faster than I had expected.I have used this location several times in the past, but this visit was exceptional in the best of ways.

Mary Ann is a caring NP. Also knowledgeable, kind, quick, and gentle. She explained everything going on with my injured finger. Made sure the meds she gave me wouldnt clash with what I take already. I would recommend to anyone in need of urgent care.

I was in for a back injury. Waiting time was less than 20 minutes. I was able to reserve a time slot which was very helpful. Every staff member I interacted with was friendly. The Dr was knowledgeable and pleasant.I am considering abandoning my current PCP and using American Family Care for my primary medical care.I recommend this provider.

Everyone from the front desk when you walk in to the nurses that take your vitals and ask you why your there to see them ,to the doctor herself absolutely precious and adorable they are genuine and concerned for your well being!!! Easy to make and appointment and get seen in by the doc! Definitely recommend

The nurses and doctors at AFC are really nice and professional. I always choose them over any walk in clinic, even though there are some closer to me. If you don’t like waiting long you can now check in online which is convenient. Highly recommend American Family Care!

Worst experience doctor wise! I’m not sure what’s changed between now and around April, I went here in April for unrelated issues and had a great experience, but it’s not for the better. I unfortunately had to go here twice within the span of three days due to nothing else being open. Everyone except the registration staff and the tech that takes your vitals were extremely rude. My first visit the nurse practitioner had an attitude with me multiple times throughout my visit and when I attempted to express concern it was shot down with a “well you’ll have to go to the ER if you’d like anything further”. The second visit I had to wait 20-25 minutes thinking it was taking the testing that long, when in reality no one had begun the testing. Once the testing was finally completed the nurse practitioner once again had an attitude multiple times, especially when she made the comment “I cannot understand you if you’re going to act like that” speaking to me as if I were a child when I was crying through pain expressing what was wrong. During that time, I was sure to make my voice steady so I was able to be understood. The last time I was required to go back was to receive my test results, something I assumed I would receive over the phone because other doctors offices do it this way, and I had spoken to another member of staff days prior stating that they would inform me over the phone. When I went in to receive my test results, the tech, one of the same ones I had in my visits prior, got an extreme attitude again with me and spoke down to me as if I were less than her for asking for an explanation on the results due to there being very little information on the paper. All in all, I would never come here because the entire staff, with the exception of a few, are very dismissive and rude. They don’t take your concerns seriously and just want to make money off of you.

The staff here are so kind. Sierra, Daphne, and a very nice guy whose name I didn’t catch helped me today. I came in feeling real bad and they did everything they could to make sure I felt better before leaving. Great experience! Thank you all!

Wonderful experience. The staff is kind, compassionate, and professional all in one. The building is beautiful inside. The process was easy and I got to feeling better much sooner because of their excellent care. I would recommend them to anyone.

Scheduling is always a breeze! Was admitted around scheduled time. Downside is once I was back in the assessment room, it took 40 minutes for anyone to come check in on me. One aide came in and left after stating “whoops, wrong room”.I appreciated the thoroughness of the PA after being seen though.Plan for at least 2.5hrs after appointment time.

I came in a last minute on a weekend, @ 5:11 before they close at 6. Everyone, from front desk staff, to Intake & Dr or CRNP- they were very kind and courteous. Saw me quickly and an RX was sent to my pharmacy. My situation was unexpected, so getting in & out quickly was key. Thanks to this great group!

I love this place been coming to the same building since I was a kid but I was so disappointed with the administration part. They set up my urgent CT scan and never did the admin work to make sure the next facility knew what I was even there for. Now on new years eve I have to be in the one place the doctor dont even want to be. 🙄😒

Horrible, 2 weeks ago went to get spot on back and hip checked, nurse quickly looked at spot and fixed it.Then she wanted to leave in a hurry had to argue about the hip. Got xray then ordered a shot and referral.Then had to argue with assistant 3 times to get the shot.As of today referral still wasnt done after2 weeks and 2 phone calls.

My daughter was assaulted at school and I needed to bring her in to have her evaluated. My co-pay was $75 and I gave $80 in cash and they didnt have any change to give me, which was irritating but I understood. I wanted to full evaluation with a report stating the injuries sustained because of her attack. We didnt have to wait long in the waiting room, but after we were called to the back, it took about 40 minutes before the doctor even came in. The doctor seemed to have compassion for the reason we were there, but was not very thorough during the evaluation. My main concern was head injury. They briefly looked at her head and gave her an eye exam and had us go back in the exam room to wait for the report to be typed up. We waited over an hour and I finally was fed up with waiting and I walked out of the room to ask how much longer this was going to take. The doctor came into the hall and looked shocked that we were still there and said, Oh, I thought they discharged you already. She apologized and had one of the nurses come bring me the reports and had us discharged. Time was of the essence as we still had to take that report to go file a police report. Upon arrival to the police station, I read over the report that I had just essentially paid $80 to wait several hours for. This report said, eye injury undetermined. Thats it. It was a complete waste of time and money and we were also completely forgotten about while we were there. Mind you, my child was already in a state of anxiety because of what she had just experienced at school. I have heard of patients being forgotten about while at AFC on the news and should have used that as a warning to not go there, but it was wishful thinking on my part that things would be different. I will not be back.

Every staff member I met was kind, quick, and compassionate in every way. I was well taken care of & had a great experience. Special shout out to Ms. Courtney Taylor for taking such good care of me from intake to testing, what a pro.

I did a telemedicine appointment and it was easy. The staff was extremely friendly and helpful. The doctor added refills to my prescription which is awesome and a nice surprise when I picked up my prescription from the pharmacy. I also like that the staff calls to check on you after your appointment.

Took an hour and a half to get an X-ray. Then the Dr couldnt tell if my sons foot was broken or not so we have to wait for a radiologist to look at the X-ray, which being a Friday will be ok Monday at least. Also, the Dr didnt even do anything. Take ibuprofen and thats it. Glad I can pay them to tell me to give my son ibuprofen. Would have been better off to go to the ER, then we would know if he broke his foot or not.

Its flu season and you can tell everyone is doing their best. I do wish it was explained that the live waitlist feature is not accurate or could be disabled as it caused some trouble with confusion and concern. Everyone did a great job. Thank you for your help!!

Staff was friendly and professional even though I came in right before close. I was in and out quickly. Cant really complain about anything.

Use the website to sign up for an appointment to limit your wait time. Can also use the website to see your spot in line and wait in your car, they’ll text you when you’re getting called back.Service was fast, knowledgeable, and friendly.

Very friendly staff! Scheduling the appt online and being able to fill out all paperwork before arriving helped so much. The last thing you want to do when sick is sit there filling out everything. Will definitely use this clinic again!

Update as of 10-28-2024: Woke up yo an unauthorized 175.00 charge to my Credit Card from this location that said it was from 3:42AM...hmmm I have not even been here for a month and already paid these people.They said that I did not meet my insurance deductible as of yet. I am on the phone with my insurance and they are telling me that my only out of pocket should have been the 75.00 on September 2nd. Never going here again!I arrived at 8AM because I had not beenfeeling well for about a week. I was out of medications for Diabetes and Hypertension. Not only did they fill them, but they treated me like any great primary doctor would. I was very impressed with the attention to detail and for being an Urgent Care, and the staff is 10 STARS! Billing is a negative 1 star.The doctors actually cared. Did blood work and everything! I highly recommend this place. Thank you AFC for taking such great care of me. Youre the best! Get your billing fixed though. God bless yall.

Since it seems you will not stop sending me unwanted texts until I respond, careful what you ask for, here goes! The people are nice, the service was good. They do not seem to be cognizant of C19 updates, for example, Fauci testified before Congress that he made it all up - the masks, the 6 feet distancing, all of it, to help Big Pharma get money. Everyone should know by now that the C19 was not a vaccine - the definition of vaccine was changed prior to attacking the people. The shots have caused multitudes of health issues; I have personal accounts to this. They would not give me steroids, while admitting they would help me, because I refused a C19 test. There is no valid test for C19 and I knew I did not have that nor the flu, although I let them test me for the flu. This facility needs to get out of the business of recommending what they get paid extra for and get back to taking the best care of patients that they can.

I was a little irritated with the online check-in, probably because I wasnt feeling well. With that said - it was the quickest visit ever! I was in & out about an hour (including the time for the results of the tests run)!

Of all the things that can affect an evaluation of a service organization, wait time and outcome are the two most important. Previous visits to AFC Whitesburg have excelled in both. Yesterday’s visit did not. The outcome is what I expected, so let’s eliminate that criterion. The disappointing part was the two-hour wait AFTER the front desk registration was complete. Two hours. Half in the waiting area, half in a treatment room.The receptionist and the nursing tech were efficient and pleasant. The doctor, while I judged to be competent, looked harried and frazzled and exhausted. I surmised that the wait time wasn’t due to any triage of more critical patients but because there was only one MD or Phys Asst or Nurse Practitioner able to see patients on duty.

I came in about my arm, in 3 places. They did X-rays, but only told me it didnt appear to be broken and offered pain pills, which i did not want or accept. They didnt tell me what is wrong. They indicated they would call me in a couple days. They have not. Also, I asked for copy of X-rays but I have not received them, either.

Waited 2 hours in the waiting room for a COVID test. I had to go back up to the receptionist and ask why patients that arrived 1 hour after me were being called back before me. I was then told that the nurses must have skipped my file. After i finally was put in a room, it was obviously dirty and not sanitized. The patient bed in my room had hair on it and the pillow had obviously just been used. The floor was incredibly gross for the office to have only been open for 2 hours (they obviously must not clean the floors). I was afraid to use the kleenex in the exam room because the room felt so unsanitary. As I am still waiting in the exam room ( it is 10:30AM and I arrived at 8:00 AM) I heard an employee tell another patient they could exit the building using a back door since there has been positive COVID cases in house this morning, yet I was placed in an obviously unsanitary room. This place is very unprofessional and would not recommend anyone to visit this doctor office.

Woke up with a sore throat and concern over my menstrual cycle. My doctor, Christina Goodman, was rude, negligent and rushing my medical concerns out the door. They did not give me a proper diagnosis, failed to put down my proper last menstrual cycle date and ignored my symptoms. This visit proved the worst care I couldve been given and the medications that are used for upper respiratory infections do not cure, simply subside symptoms. On top of that they asked if I ever had mono but did not test for it, they only tested for covid and strep throat.Lastly they ignored my menstrual cycle concerns and closed my medical chart before discussing what diagnosis they had concluded to.

I really liked how our nurse talked to my 8 year old while taking vitals and finding out the issue. Some people will ask me questions as if the child isnt wven there so I know my daughter liked the acknowledgment that she is capable of answering questions herself. They also called us back super fast.

Sierra is amazing! I didnt even know she took my blood! AAA Profesional and Friendly! Also, excellent location too!

Nurse Practitioner Berry at this location, she listened to my concerns closely & got to the bottom of it immediately. I felt very comfortable speaking with her. 10/10 best experience

Everyone was very nice, and the wait was not bad, given I showed up right at open, but I know that my mother in law went to a different establishment of yours, with the same illness, and she received a steroid shot. I was not offered the steroid shot. I also asked for a particular medicine to help with the symptoms of the illness I am dealing, which she told me she would do but, but she prescribed me something different that conflicts with my current prescriptions, which is why I asked for the particular medicine that I did. I know they may have people that come in trying to get particular medicines for the wrong reasons, but it should have been pretty obvious that this was not the case, especially if they had looked at my current prescriptions.

Only one person in front of me to go back. I got back to a room quickly once they checked my vitals. The doctor/nurse practitioner came in not long after abs talked to me then sent in a nurse to do tests. In about 20 minutes she was back with a diagnoses. They were very professional and efficient.

Efficient. Kind and helpful. Open till 2pm during holidays. Thankful I got my “ear infection” taken care of - my ear was clear but the fluid buildup in the Etruscan tubes is painful .

Not the place to be seen if in car accidents. They do no physical exam refer you to Emergency Room and still bill insurance for a physical exam that never happened. Nurse practitioner ask a few questions and stated due to her past work in E R she did not feel comfortable treating me because theycan only X ray and I would possibly need CT scan. Medical records I obtained suggest she did a physical exam but she never examined me. I sat in a chair in the corner while she leaned on the exam table. No computer pen paper to take notes. Records I obtained from there office says she did a physical exam and noted things that were normal and abnormal but that’s impossible because I was never touched. I have no problem paying for service rendered or my insurance for that matter but I do take issue with this. If you request to speak to management or leave message with a complaint don’t expect a return call or respond 11 days is still waiting . One star review because 0 is not a option

I have been here multiple times for myself and with my son. They are always very quick to get us in and out. The staff is always so friendly and helpful.

I was super sick this holiday season and went in. There was a wait because everyone was sick. But they handled it very well and within 3 days my symptoms we basically gone! I was really struggling too I couldn’t have gone to work or done anything without their help! Thank you guys so much!!

Best urgent care in South Huntsville! Check in was super easy, the staff was fantastic and the wait was short!

Everybody was very respectful very nice and sweet also everybody moved with the sense of urgency I was only there for 20 minutes tops

I visited half hour before closing time, yet all went smooth and very well. Staff is excellent, including receptionist, med tech, and NP. I was seen quickly, diagnosed, and had Rx medication for my condition sent immediately to my pharmacy. This was a perfect example of AFC out-performing my regular family doctor. Im glad I went.

Went in with a dislocated or fractured thumb. It had been swollen for a week. They have me a xray but the Dr claimed she didnt see anything on the xray. Told me the xray would be looked at again by a radiologist and that shell call me in about a hour and sent me out the door. No pain medicine, thumb brace nor did I receive a call till this day smdh. They was no help at all. Thanks for nothing. Gave yall my $50 co pay for absolutely nothing..

NP Berry was very knowledgeable and professional. The people that are on her staff are very friendly. I appreciate the fast and friendly service.

My visit went amazing all of the staff and medical personnel treated me kindly . The Dr was amazing , great service , was seen quickly . Highly recommend ⭐⭐⭐

Arrived on a Sunday with extreme tooth pain. I’ve been taking ibuprofen & Tylenol around the clock and it’s just not working. I’ve got an appointment with my endodontist this week and just wanted something to hold me over. The doctor originally prescribed a torodol shot and amoxicillin, I asked her what I was to do about the pain and she prescribed my ibuprofen 800, the very medication I told her was not working.

From the front to the techs to THERE, everyone listened to my history of the issue of mine. I was taken care of thoroughly and swiftly. No more ER for me!

Absolutely worst “doctor” I’ve ever been to. We came in with a serious situation and the doctor barely addressed it and just wanted to throw antibiotics at the situation. She argued with me when I tried to bring up concerns that were scaring me and was completely rude and didn’t even listen. I’ve never been so mistreated by a medical professional. She didn’t even introduce herself when she came in. They were unsanitary with their cotton swabs when cleaning some blood and couldn’t even tell that the patient was in pain, just saying “oh I thought you were breathing.” These people have no business practicing medicine. These “doctors” have no bedside manner or concern for patients. Go somewhere else for your own good.

When I arrived there was almost no one in the waiting area and was seen almost right away. The staff was very kind and helpful. Great job everyone.

My doctor was closed today and my sister recommended this place as she just had a great experience here. I loved being able to hold my spot and complete all my paperwork online. After checking in I was called back within minutes. Seen, and out the door fast with a positive experience! The place was clean and staff was friendly.

Im very happy with the services I received, the wait time is about average with the doctors. But I was in and out in about hour ish. I will be returning for my future medical needs.

I was sick upper respiratory infection. In and out in an hour. Everyone was professional and courteous. Been going there for years. Always good.

Very clean. Very conscientious. Personable DNP, office staff, and med tech. Usually busy, so plan on waiting a little while, especially since DNP Berry doesnt rush folks in and out the door.

Check in was straight forward and quick. The wait to see the provider was less than 15 minutes. The provider was compassionate and thorough. She gave clear instructions for home care and answered all of our questions appropriately. Prescriptions were sent and easy to pick up. I would definitely go again if it is after hours for my regular PCP.

Care was great! Based on patient demand,I feel the wait was a bit long. I spent 1.5 hours in a room.

I drive a truck, went to get my DOT physical, they were very friendly staff. Especially when i was freaking out, and they did their best to calm me down, I hate taking physicals.

Very satisfied with the staff, attention to my history and immediate attention to my current/reoccurring(seasonal) conditions, And addressing the matter!Would highly recommend this location and Staff!

I went for Sudden pain in my back and stomach. The nurses were very nice and the nurse who drew my blood was excellent at it. They did X rays and they drew blood for tests. The NP was very professional and friendly. The results werent back before I was discharged. So I called back 2 hours later. The front desk person was, well, I thought having just a bad day until I saw a 4 day old comment and it mentioned her. She answered the phone, I explained who I was and what I wanted. She transferred me to an extension that rang, then hung up. No voice-mail. So I called back. They must have caller ID because the front desk person didnt even answer-just put me on hold. After 5 minutes, I hung up. I called back. Right to hold. I waited 10 minutes, blocked my number and called back. The front desk person answered this time.Once again, sent to a number that hung up. I give up on this company. I cant even leave a dang message! I just want my results!

Place took way too long for the exam, appointment was set up for 1, showed up 20 mins early, was seen 40 mins after check in, my son thought they forgot about him he waited so long in the room without word from anyone:

Horrible and negligent. Would give 0 stars if I could. Left my special needs son with dislocated fingers for 3 days because they were too busy to send a referral to the place they sent him! Tables didnt have paper to keep table sanitized and they were dirty.

Loved the option of registering and checking in digitally. They still have the option to complete the registration on paper if that is preferred. The receptionist was friendly and professional.Wait time was reasonable and both the medical professional who checked my vitals and the Dr. were great. I felt the care I was given was thorough and expertly handled. I did not feel rushed, and I felt like whole team interacted with each other well, which to me is a sign of having the right people on the job.I would recommend to anyone needing medical attention quickly who may not be able to get to their Dr. The also provide primary care if you need a Dr.Thanks to the team at American Family Care in Huntsville!

After I got called back into the room to get checked up on nobody came to see not even once to get me started on my check up for my messed up wrist, I waited 45 minutes to be seen and no body came and all I heard was the workers making jokes and having fun instead to doing their job and checking on patients.

The staff was great. Had zero issues with them. The NP was very dismissive and reminded me at least four times that, Were an urgent care. Theres not much we can do for you. Got absolutely nowhere with her other than some labs and an x-ray. So, waste of my money and my time. And clearly I was wasting her time as well with how she was acting.

My visit went really well! The check in process was a little rough due to timed out sessions on the iPad, but the receptionist was very patient with us and made sure we got what we needed. The wait wasn’t too long, but you really can’t expect to just get rushed back. Once we got back there, the MA’s and NP were nice, thorough, and listened to me when I had questions. Definitely recommend for a quick visit without going to the ER.

Came in for a simple drug test for employment. Receptionist gave me paper work for a DOT physical. She was very rude and wouldnt listen to what I was trying to tell her.

I was HUSTLED and there was CONFLICT of INTEREST with Huntsville HOSPITAL. June 2024 went there for UTI urinary tract infection, Had no aches, pains, diarrhea, not nauseous, no headache, breathing was normal, drew blood but did not give me results It was late on a Sunday I guess they didnt want to finish the job because it was near closing time.Long story short they sent me to HH ER, they also drew blood everything came back negative.They put me in a wheelchair to take me for scans I had no problem breathing walking running or bending over. Still at hospital ER they wheeled through some double doors and ONE of the NURSES from AMERICAN FAMILY CARE was there BLOCKED her face with their hand Thats when I knew game was on and Id been CONNED.UTI was result of me not drinking enough water and not eating right. So immediately drank only water and ate fruit It cleared up the next morning not even 8 hours later and 6 hours before I started taking antibiotics they prescribed.

Went in for a bad sinus infection. The staff was AMAZING...From the front desk staff, the PA Daniel Neikirk, and the very nice/funny NP Daphne Berry. We always have a great experience. I went there on my lunch. Not a long wait and I feel better already. I highly recommend!!

I suffer from a chronic illness called Systemic Scleroderma and Rheumatoid arthritis and I had a fall when my left knee went out and I fell down stairs landing on that knee. I was in horrible pain for over 24 hours.I went to the clinic for an xray and I was seen quickly and immediately and everyone did what they could to make me comfortable as well as be very kind to me.I would recommend this clinic for being kind, clean, and very thoughtful towards me, from the front staff to everyone in the back, I was treated like family (if you like your family) and it was nice.

I had prompt attention and quickly assessed by their nurses and MD. Very happy with my care!

When I came in it wasn’t too busy, but the front desk people were really nice!! When I got brought back the lady that helped me was very thorough with what she was doing and everything. When she brought me back to my room i didn’t have to wait too long to see the doctor. The doctor was very nice! I really appreciated that everyone walked me through what they were gonna do especially since I have anxiety around being in medical facilities.

While I felt as if i received the proper care I needed. I did find the $175 for the office visit steep. The dr walked in I told her what my issue was and she wrote me a script. Less than 2 minute visit should not cost $175

Very amicable, fast and professional. Went to them because my regular urgent clinic was close on Sat…as a veteran it is important to me to be able to reach a service provider other than emergency rooms during weekends…really thinking of doing a full change to this clinic.the cover.202408: fully transferred. 2 notes1 please change your Tablet cover to one that is attached instead of the flimsy one. It fully rest after entering my info and pressed completed. Not sure if the reset icon is next to it or not but this happened twice. The front desk person entered the info for me without problems, after removing2 Please, front desk, your are the 1st face we see. A little cordiality at your station gives the new patients a sense of what to expect of the staff in the back. Don’t be dismissive and take your ear piece out…it assert your dismissiveness when we ask something and you don’t answer back.

They are so nice in there and they really care about you. They really are thorough and I choose them number one every time. Also, they have an x-ray Machine there and you don’t have to go out somewhere else to get an x-ray.

All staff members were excellent. The MD was a master in her craft.I received the treatment I expected to receive.

This is my 1st experience with American Family Care and I am so happy I made the choice. The nurse and doctor that helped me today were awesome! I was in extreme pain walking in and couldn’t move my neck to one side. After X-rays and thoroughly listening to me a couple injections later, I was able to walk out being able to move my neck more than I was able to going in. The pains in my head had eased up dramatically as I was walking out the door. If I could give more stars I would! So grateful for the service I received!!

The staff was very accommodating and patient to my circumstances. They were friendly and professional.

Quick and easy health care. Very efficient. My shoulder and neck stove up tight for at least 4 days. I was in so much pain. They listened took xrays .They gave me meds and a shot and by the time I got home my shoulder was was starting to ease up. I wish I would have went in sooner. I got the very nice doctor too. 😉

I went to AFC on November 6th I was kind of like aching and but it was feeling kind of different late treatment for sinuses I went back later to the ER on the 6th of November and I found out I had called it

Very professional and friendly nurses and Dr’s.Always get the best care from AFC at Whitesburg Dr. thank you so much.

Awesome job from start to finish! I was impressed with the mature, friendly, welcoming, and personable staff! I wish I knew names to give kudos to these individuals- they did great! They worked together in triage to get us in and out of there . Find the lady, the guy and the nurse practitioner and give them all a raise! . The lovely Carmen, is always GREAT AND ALWAYS DOES A GREAT JOB!!! 👏🏽 The staff worked together to make this an amazing experience, despite the visit! Thank you all!! Keep up the great work!!

Fast check in, but doctor was not thorough and my prescription never made it to the pharmacy. I ended up having to get another prescription from another doctor to even get treatment.

When I arrived at the American Family Urgent Care on Whitesburg Drive in Huntsville, all the staff was very nice very accommodating, However, I did not have a good experience with Dr. Robertson he literally spent less than two minutes with me I was hoping he’d at least give me an x-ray of the way I was breathing. He didn’t do that. He just listened to me breathe, let the doctor be the doctor….I tired to ask questions to get to the bottom of what was going on with me and he just said I’ll put in your summary. I wanted to know what his diagnosis was hoping to discuss with him during the visit…however because the office manager Courtney was so caring and loving after she read my review she called me and asked me what I’d be willing to come back in and I said sure….. On the second visit, I was seeing by NP Daphne Berry took good care of me…….. I can say I had a better experience, NP Berry explained everything to me walk me through all that she was gonna do when I left there. I had a diagnosis so again I want to thank the staff at American Family Urgent Care for taking such good care of me for their concern for my health and well-being .I was trying to explain something to him and he was like that the doctor be the doctor. And also like to say…. doctors, NP’s, PA’s, just listen to your patient and there may lie the answers, because honestly, in this case, the office manager really helped see that I was taking care of properly ….Thank you Courtney and all the other staff at AFC for caring. Make this the best day ever!!! God bless.💞

Automatically charged me over 600$ AFTER an appointment to a credit card with no option to bill it to me or payment plan. This is criminal.

I was the only one In there yesterday. I was in and out in less than 45 minutes. Ive been over the years and out in an hour. I appreciate what the doctors and staff have done for me over the years. I love having this place as a backup to my personal doctor.

Terrible! I was initially told they could refill my adhd meds and when thry took me back i was told they couldn’t, so thry said i would receive a refund which never happened and i paid $175

My visit was for help with a case of poison ivy. The staff was very please and professional. D. Berry was very pleasant with a very good sense of humor. I was treated and released and am praying the medications I got will solve my problem!

Check in was easy, staff was courteous & quick to get my vitals & into a room. I did not have to wait long to be seen, diagnosed & treated (Daphne Berry was super nice!) Very grateful to find such an amazing office open on the weekend. Will definitely go back for any medical needs!

I give this 3 stars only because of the nice receptionists at the front and the nurse that brought me into my room and helped me with the things I asked for. I went in there today (6/19/24) and asked for a migraine shot for a migraine that I have been having for a few days. I got back to my room got all situated and as soon as the nurse practitioner got in my room she immediately started being rude. She acted like I was wasting her time and asking me stupid questions like “have you tried taking over the counter medicines like ibuprofen to get rid of your headache”… understandable, but I’d obviously not be at the doctor if the medicine was helping. She immediately started jumping to conclusions and said that it might be a brain bleed and the medicine I was asking for (it’s a common steroid shot that I have personally gotten before for the same reason) would cause a brain bleed to be more severe. She didn’t seem concerned through any of this by the way. She ordered me an MRI for no reason (I’ve had migraines before although not medically diagnosed they can most of the time be self diagnosed) then before even getting the MRI she gave me the shot that supposedly would cause a brain bleed to be worse. So, the only logical explanation for this would be she wanted to make more money because MRIs are really expensive. I’m extremely disappointed and will not be returning because of this extremely rude nurse practitioner.

The front desk young lady’s were awesome! Courteous!! The young lady I didn’t get her name because her badge was turned over that took my blood pressure weight and where I would like to pick up my prescription etc….She put my prescription in for Miami Florida CVS instead of Merdianville Alabama CVS… 😒Which had me wait an additional hour a total of 2 hours at the Pharmacist and I wasn’t feeling the greatest. Please be sure to double check what you’re putting in the system so patients don’t have to wait to pick up there prescriptions . All the staff in the back assisting me was awesome as well!! Thank you LW!☺️

Was able to quickly get an appt. Check in was easy and the staff was very nice.

A very well organized office with friendly staff. Good explanation of procedures and quick response on tests. I don’t usually do reviews- this is an exception due to the quality of care and positive interactions,

Just returning from vacation and sick,; sinus, congestion, fever, etc. I arrived at AFC just after noon. There were two other patients waiting. I completed the paperwork and was called back to the exam room within 20 minutes. Was tested for Covid, strep and flu. All three tests came back negative within 20 minutes. The doctor examined me, asked a few more questions and prescribed a course of treatment. I was in my car leaving in just over an hour. Six hours later I am feeling better. I use this facility on a fairly regular basis. They are clean, efficient and effective; treating every patient with care and respect.

Very professional staff! Sierra was wonderful! She was patient, attentive, and took very good care of my son. Would definitely recommend!

Today I visited AFC due to having head congestion/ head cold. The doctor & staff were very friendly, as usual. The only complaint that I have was after receiving my shot the nurse said that she was going to go and get my paperwork and would be back. After waiting in the room for more than an hour, I finally started thinking that they had forgotten about me. I left the room in search of someone to find out what was the reason for the delay and if they had forgotten about me. The nurse said that she had told me that I could leave and that I must not have heard her. That simply wasnt true. She asked if she had given me a shot and I said yes. She asked if she had provided the paperwork to me and I said no. That was the reason I was waiting for her to return with the completed paperwork. She just never returned with it. She apologized and printed the paperwork so that I could leave. No telling how long I would have been there if I hadnt decided to find out what the reason for the delay was. Also, they really werent too busy with lots of patients. Other than them forgetting about me the overall visit went well. I would have given them 5 stars if it wasnt for being forgotten about. Next time I wont wait so long to see if they forgot about me. I could have been back home resting if I would have checked sooner. When your sick the last thing you want to do is stay somewhere unnecessarily. Of course, its pretty bad that they forgot about me but people are human and we all make mistakes. All is forgiven! :-)

I was seen incredibly quickly by a very competent & caring provider. They made sure I was on my way towards finding an answer before I left the office. Definitely recommend!

My son went in with bumps and redness in back of throat just a few days ago. He told me the nurse practitioner shined a flashlight down his throat and looked. That was the extent of what was done. He did tell her he had no pain. Maybe thats why they didnt do any more testing. He told her he has had this problem for years. Still no further testing. No antibiotics or medications given. I have pictures of the bumps from that day and the nurse practitioner is stating she saw none. They are also claiming my son told them he didnt want anything done. My son claims he never said that. Called back to see if they could call in antibiotics. No. Must spend another 175 to come in and be seen. Wont come back when they did absolutely nothing the first time.

The staff was friendly and through with me. The NP Amy Beck was incredible with my exam and listening to my symptoms and concerns. She tailored a plan to get me healthy again. I would see her again any time.

Great place to go for urgent care. Staff is friendly and knowledgeable. I didnt have to wait long.

Went in sick ,three weeks later still sick.Brought my Mom and husband in and they said they had no clue what is wrong with my husband, didnt do clot for my Mom. Need Real Doctors there

Thank you so much for working me in! I love the feature that you have to show the waiting list on my mobile device once signed in. I truly appreciated that most of my wait time i got to spend at home and the remaining I got to stay in the car. The staff was wondering and caring. Surprisingly in good spirits and the end of what I can only imagine one of their busiest days of the year. 12/23/23. Thank you ❤️

Worst experience. Wish I could have given 0 stars. Made appointment online, filled out all paperwork, went to office & provided all documentation at check-in...40 minutes later while waiting in exam room to be seen by a doctor (went thru triage with nurse already), I was told the provider does not except my insurance. Then was told, yes they do, then told no again. Complete waste of my time over something that should have been caught at checkin. Office staff clearly has no idea what they are doing.

Front desk was very friendly and polite. Nurses was friendly, knowledgeable. The Dr. I really liked. I came in for one thing, which was taken care of. She was also concerned about my pressure. I liked how she fixed me up on both. Can she be my primary Dr. since I don’t have one since moving here??! lol great experience from the whole team

The experience was great i made my appointment online the day before . Sign/ check in was fast and simple . Everyone was kind and very professional . Answered all my questions . Very comfortable experience , i loved it .

Waited an hour in the waiting room, an hour in the exam room before the CRNP came in, and 30 minutes more to get my prescription and paperwork. Good thing my condition wasnt actually urgent! Also, the receptionist was not very friendly, and commented that she should have brought a lunch, indicating that patients were interfering with her lunch plans. The CRNP was friendly and knowledgeable, however.UPDATE: The office manager called me promptly, after I posted my first review. She explained that they were unusually busy that day, seeing over 50 patients. She also clarified that the receptionist was not making a negative comment about her lunch being affected by patients. I appreciate the follow up and clarification.

They told me I had to take 4 500mg all at once and I weigh 170. Now day 4 of so much stomach pain and throwing up. Can’t keep food down or water.

I went on a Wed evening after work for an angry knee. I also had a severe bruise on my shin, I wasn’t concerned but the NP wouldn’t prescribe anything for my knee (steroids & any-inflammatory meds) until she was sure the bruising hadn’t caused a blood clot. She ordered a stat ultrasound. Nothing was STAT about it. OPD center didn’t text me until mid-day the next day, too late to leave work. Went in Friday at 11am for my ultrasound, they assured me it would be to the Dr in a few hours. I called the clinic Friday evening, Saturday, & Sunday they claim it was never received. Called OPDC Monday morning, the re-faxed the report. Called the clinic, the original NP wasn’t available & I would have to wait another 24 hrs, because the on duty practitioner, didn’t exam my knee, although the chart was clearly notated. This is my second terrible experience with an AFC. It all depends on what practitioner is there! Patient beware!

Dont waste your time here. Worst service this morning I’ve ever had at an urgent care. Went in with a server cough, runny nose, headache, hot flashes, chest/head pressure and coughing up mucus. The lady held the door the whole time not sitting to ask me or go over anything with me. In a BIG rush. The assistant gave me a Covid test, flu test and chest xray. But if they would’ve asked and gave me more time, I would’ve told them that was already done three weeks ago. This is not the first time I’ve had these symptoms this month. It’s just not went away. Horrible bedside manner. She said it was a cold but she’s calling it bronchitis. I have no confidence in her Diagnosis . I had no clue if she was a np or doctor she never introduced herself. I asked for a shot for relief she said ok but upon discharge the discharge girl said no shot was listed. I left with only prescriptions but letting them know I’d never come back.

This place use to be a great place to go. However I went here to follow up on an issue that I was having that caused me to go to the ER. They didnt have anyone available at my doctors office till Monday. As soon as the doctor came in the room and I started talking she was dismissive of me and told me there was nothing she could do for me. So then why am I paying to see you. So I left the room and said I would like to leave because clearly she didnt feel the need to help. She asked if I wanted to do labs again but she wasnt sure if it would be covered because I had just had them done. I said yes but then decided that I didnt want to become she acted like its an inconvenience to do her job. The the office manager came and talked to me but didnt want to hear anything I was saying about the situation. She just kept saying we both cant talk at the same time but no one wanted to hear what I was saying about my condition. I asked about a doctors note so I could get some rest and recover because Im very light headed and dizzy all she could say was we can give you up to 3 says any longer is fmla and we dont do that. The office manager refused to give me back my copy because she put in orders that were not completed. She got smart with telling me her name is on the door. When I asked to speak with who was in charge she refused to give her superior information and just told me to call corporate. They had better not file anything on my insurance because I will report them for fraud because they didnt do anything and did not provide me with medical care.

Polite and efficient receptionist Caring and thorough nursing staff. Quick testing and diagnosis. In and out in an hour and on to pick up antibiotics.

Went there on a Sunday morning at 8 am for a sinus infection and the check in went great. The receptionist was very friendly and helpful, I have to go through the VA and she called and got it authorized. Then was called back immediately and was seen promptly seen by the physician assistant, and that went smoothly. Overall the whole experience was very positive, friendly and professional. Would highly recommend American Family Care.Thank you to all of the staff there.

Everyone was nice and listened. Visit was short apart from an hr wait from approximate appointment time to seeing the doc. Saw the doctor less than 10 mins but he was nice (T. Robinson) and he got me what I needed to feel better!

Great experience! Love the staff:) I am feeling much better in one day! Thank u

Great place thats quick and really helps you out if you dont have a primary care physician

Quick online appointment. Fast checkin and seen in less than 10 minutes. Friendly staff all the way around.

Incredibly helpful experience with an efficient, friendly staff! I felt listened to and cared for, and am hopeful about recovery.

Dr.Hall is a very dangerous doctor. She did blood work to check my fiancé for Covid and Mono and because they were negative they sent him on his way with no meds. After leaving we went for a second opinion and they diagnosed him with Ludwig’s Angina. We have been in the hospital since. This could’ve ended up being potentially fatal.

I scheduled a time. They texted me when ready and I arrived and walked straight in to be worked up, put in a room, tested and then waited no longer than 10 min for the doc to learn I had the flu. This was on Sat,12/23 when they were one of the only urgent cares open and very busy. So impressed and grateful!

The place was clean. All the staff (except for the first person you meet when checking in) were extremely kind and friendly. The office girl at check-in was very brash, unfriendly. I nearly left to go somewhere else just because of her. Im glad I didnt though, because all of the other staff more than made-up for her. I would like to have seen the waiting room a bit bigger and a sick side and a well side.

I had a great visit..friendly and helpful staff..I already feel alot better

The ladies at this clinic are phenomenal , kind and very professional. I was in and out in no time. Keep up the great work ladies.

I had a wonderful customer service experience while getting my DOT Physical at the Whitesburg office in Huntsville. The checkin process was convenient, timely and efficient. Crystal, the receptionist was quite pleasant, knowledgeable and courteous. Nurse Practictioner Carmen did a great job during the examination process, and processed my paper work in a timely fashion. She set proper expectations for what I needed to know regarding the date of expiration of my medical card and authorization procedures for drug testing. The establishment was very clean and orderly. I recommend this clinic to anyone looking for a good customer care experience.

The facility was clean, the receptionist was very soft spoken and hard to hear but polite. Tne check in nurse was very nice and easy to speak with. The nurse practitioner was swift and to the point. It does bother me there is no doctor listed. Only Nurse practitioners. It took 2 hours total from check in to check out. Hour and half in outside waiting area

Always excellent care. The staff is caring, timely, and thorough. I would definitely recommend.

Everyone was pleasant. They walked me through everything and gave me the results before I left.

Our timing wasn’t great- right before closing and staff was trying to get out the door for the rest of life but nurse and Dr were unconcerned with the timing.

The absolute worst Nurse Practitioner experience. Although staff were kind and efficient, the NP I saw today was horribly rude and uninformed, leaving me without treatment today. As a healthcare provider, myself, I would never treat a patient the way she treated me. I was diagnosed with a viral sinus infection and nausea, (along with possible migraine) but because I have a history of migraines, she refused to give me a corticosteroid shot for my symptoms which included a terrible headache. I know this to NOT be true, because in past Ive actually received corticosteroid shots from same urgent care for a sinus infection that included a headache and nausea. Maybe she was mad because I puked in her trashcan. But she had attitude and yelled at me when I asked about it maybe being a virus. She already said it was a virus but in my blinding head pain and confusion I forgot. Offered my nausea meds, but I already had some at home. This NP was arrogant, ill tempered and uninformed. Was sent away without treatment. Absolutely nothing offered for the blinding face and head pain.

Great service all the way around. They took care of my medical needs in a timely manner and were very personable.

The experience was good. I didn’t have to wait long. I was in and out. The only thing is I wish they could have given me something to treat the pain immediately.

DON’T GO HERE. The medical billing department is horrible and nonresponsive. They failed to code my visit correctly when submitting my insurance. I called over six times to have it resubmitted and even emailed the company vice president and no one would help or return my calls. Be prepared to pay outlandish prices for your care if you go to AFC.

Yesterday 5:18 they had this sign up. Today I went at 2:15 they still had this sign up with only 4 people sitting in the lobby Jennifer was sitting at the desk saying they are booked to capacity. Just the attitude of oh well no recommendations of another location nothing. I have never experienced this with this company before. I asked is this normal no valid reason given just we booked up

I forgot the name of the sweet lady who gave me a shot- she was really good! And Daphne was wonderful, as always. Your whole staff is considerate in every way. This is my favorite doctor’s office. They make being sick a little more bearable.

Nurse practitioner was nice. The wait was the worst I have had there over two and 1/2 hours. I asked why so many people were going in front of me the receptionist said they have drug screenings and stuff that go in. All I know is that it was ridiculous how long it took! I did not see people coming out quickly like a drug screen would…. Just saying! Two stars is all I could give for being nice I won’t be back!

I had an awesome experience being a patient at the AFC Whitesburg facility. The staff is very friendly and attentive.NP Daphne Berry was a pleasure to work with. Her patience and care was top notch and I believe she is the best Nurse Practitioner within the Huntsville/Madison County area.Highly recommended.

I was taken to a room within 10 minutes of checking in. The nurses and doctors were all very nice and took the time to not only explain things clearly, they also too the time to listen to me. Great experience.

Making an appointment was easy to do online. The staff was friendly and courteous, and prescriptions were called in prior to leaving. There was a delay in getting the x-rays read by a radiologist so I didnt get the results until much later.

I went to this Urgent Care and took a swab test. They charged me about $954 a couple of months later because they dont accept my United Health Care insurance. The reason why I rate this Urgent Care as 1 star is they didnt tell me that my Insurance wouldnt work at all before I paid my copay. In addition, when I called Urgent Care to ask about this expensive bill, they transferred me to the billing office but nobody answered me and nobody called me back even though I called them multiple times. I strongly recommend you ask them whether your Insurance will cover or not because they do not tell you the same as other Urgent care.

So grateful to have their care this morning, all staff were incredibly nice and helpful.

I went in about 3:30 on a Momday afternoon to be seen for pink eye. The staff and nurse practitioner were super nice and efficient. I was in and out in 30 minutes!

As always it is a pleasant experience. Fast, friendly, and competent care from AFC staff. NP Berry is the best, she has always diagnosed quickly and accurately.

The staff seemed nice enough. Was met by a very very sweet girl for check in. Then taken back by a girl that seemed maybe a little shy possibly. She did my vitals but was not told what they were. The doctor did seem to be in a hurry to get me out of there without knowledge of what was causing the issue. They ordered x-rays (which I didnt need at all) and the girl that did those were great. The Dr came back and basically told me to give it a few more days after a shot of steroids. So I still dont know what the issue at hand is caused from or how to fix it. And it sucks.

Service was fast and efficient. I was very pleased. They took good care of me and I will be using them again. So much faster and more efficient than going to a hospital emergency room.

Very friendly staff. They had a here to help attitude! 10/10 highly recommend

Shorter wait time than expected. Everyone was smiling and friendly which I know has to be hard to do in that line of work! In a room quick. diagnosed quick. Meds sent to pharmacy and were ready for pickup. A+ in a tough field..keep up the great work.

Great friendly, efficient and caring staff! Thankyou for taking great care of me🥰

If I could give more than 5 stars I would. This health facility is the best I have ever been to. The staff was very friendly and kind, the nurse practitioner was very professional. I was in and out in 30 minutes. I will definitely return to this facility in the future. Shout out to Keoon (spelling) who took good care of me.

I presented w/ low back pain. They got me back in about 15 min. I saw the CRNP, received injections and was discharged w/in about 45 min. Compare to the multiple hours any ER visit would be, it can’t be beat!

I found that the waiting was minimal. Care given very well done In a professional manner.

On 10/07/23, went here to get tested for flu & get some relief from congestion, cough, etc... the entire staff were friendly, attentive & helpful. This was Sat at 5pm, filled out paperwork & got called back in 5 min... the NP prescribed antibiotic n cough syrup...On 10/09/23, Mon, had a reaction to antibiotic & returned here to get different prescription, saw a Dr Hur, this time, had chest x-ray & a Steroid shot prescription. Same great staff and no waiting at all...I definitely would use this AFC Urgent Care facility again if neededI thank you all, through Jesus Christ my Saviour, for your friendly, helpful service and smiles...

They listened to me and made me feel heard. Everyone was very nice from the staff at the front desk, to the nurses, to the doctor. I wish I could rate them higher. They got me in and lot without a problem.

I have never been in an urgent care clinic where they get you back almost immediately and keep you informed while you wait in the room. Excellent excellent service. I was a nurse for thirty years I highly recommend these people.

Staff was very friendly and courteous, quick check in and short wait to get seen, definitely recommend going here if feeling under the weather

I was very impressed. I can tell they were short staffed because the person at the front desk was clearly filling in. In spite of that, everyone was extremely friendly and professional. I received what seemed like excellent care, was given one treatment there and sent on my way with three prescriptions. I am from out of town and this was a godsend. Thank you so much.

This was my first time being seen, but my second time coming up there.. Both times of coming there were really great experiences, the staff is very friendly, and they make you feel better if you come to them sick, just smiles, and the warm welcome the present. I would recommend to everyone, but I dont want to because itll be overwhelming.

Daphne Berry took excellent care of me when I came in, not knowing I had COVID, and then again when I came in a week later still feeling under the weather.Some clinics Ive been to make you feel like just a number, and dont really care. She is wonderful, and has a great personality!! Thanks!

Ok, to start with my experience within the medical profession is vast lol! I have worked within it for over 30 years. So I couldn’t wait to do this review and give the utmost excellent facility and staff credit for an outstanding medical office for everything I received. I was sick sick with what appeared to be Covid. Fever 102.9 and the rest as we all know. Wow these guys had me in at 8am gave me 2 shots and 3 scripts for exactly what got me on my way to recovery. They even did a chest X-ray. Outstanding! Within 12 hours I was feeling like I would survive. Thank you the entire staff and facility for excellent survivor and treatment. I will tell everyone about y’all 🤗👍🏻😊

Very pleasant efficient front counter. Excellent friendly intake nurse staff, PA was very competent and reach a diagnosis to help me. Great experience, highly recommended.

Returned from a cruise being sick last 3 days. Got there early and diagnosed with flu and on my way within one hour. Prescriptions called in and great service as always when I go to AFC.

Definitely go here again early check-in helped took us back pretty quick did the testing very thorough took about an hour or so would highly recommend them

I visited AFC on Whitesburg Drive here in Huntsville, Al on 06/29/2023 for them to perform a TB skin test for my place of employment. All of the medical staff, including the receptionist, were friendly, courteous, knowledgeable, and professional. The facility was clean and organized and my wait time was short. I was there for about 20 minutes total. I highly recommend their services and I will definitely return if my family or I require any medical assistance and/or care in the future.

My 1 year old daughter has had diarrhea for the past 24 hours and some spitting up. I called ahead to ask if they treated her age range for this symptom and they said yes.After sitting in the waiting room for an hour, we go back and they take her temp then put us in a room. 20 min later they come in and tell me there’s nothing they can do for someone her age. They didn’t even touch her, ask any further questions or give me any advice on how to know if she’s dehydrated enough for an ER visit.What a complete waste of time, one that could have been avoided had they been honest with me when I called. Ridiculous.

Using my dads phone.I had a wonderful visit today. People there were extremely helpful, and I would highly advise anyone who is looking for medical care. This is Leslie Carroll. Everyone deserves a raise!

Courtney was very understanding loved this office ,daniel was very gentle with blood work, loved daphne.

I went here on a Sunday afternoon for a covid test. Check-in and paperwork was all straightforward and went quickly. But when I was taken back, the person taking my vitals made fun of my mental illness and made me feel bad for what I was wearing. Once I was in the exam room, a nurse came in pretty promptly and did my nose swab. He told me theyd be back with my results in 15-20 minutes. 50 (miserable) minutes later the NP finally comes in with my results, and Im fairly sure thats only because my husband who was waiting for me in the car came in and asked the front desk what was taking so long. I do NOT recommend this location.

I was seen quickly and the staff members were super nice and very helpful. The doctor was thorough with her questions and explanations. She explained my issues to me in laymans terms and got me the help I needed. 10/10 will use again

I was in and out within one hour! Everyone was kind, professional and attentive.The rooms, furnishing and floors could have been cleaner and in better condition ( the reason for 4 stars).

Out of no where this morning I get a charge on my bank account for almost $70.00 and no one even told me they were going to be pulling this money out of my account or that I even owed a balance! I will never come back to American family care if they are gong to charge your card whenever they feel like it and not alert you that you have a balance. If you don’t have extra money in your bank I’d suggest going to a different urgent care that won’t just pull randomly from your bank account especially if you are on a tight budget.

As being a former nurse, abnormal labs. Dr. Said nothing about them and would not let me talk!

Have been very happy with my experiences here- I just go once or twice a year when I can’t get in quickly enough with my GP and it’s not a serious emergency. Wait has been minimal if I go on a weekday & try to arrive just as they open or early afternoon. (During COVID they were busy so longer wait times.) I’ve always been pleased with the staff, and the level of diagnosis, communication & treatment offered.

Tiqeshia!! It was so wonderful and nice to have you today. She treated me and my daughter with so much respect, not only that she brought my daughter some fruit to our room! So sweet of her. Thanks for all you have done for us today! Your work was amazing. ❤️

Very pleasant experience. I could not see primary physician so I scheduled an appointment on their website. Staff was very nice and attentive. Was out in reasonable amount of time. Thank you.

The doctor expressed disapproval by shaking her head when I couldnt answer a question, making me feel unwelcome as a new patient. The front desk person discreetly inquired about my visit, which seemed inappropriate. On a positive note, the Phlebotomist was kind. Overall, this isnt a place Id choose to invest more money, as customer service appears lacking.

Attentiveness, good care, anwered my questions, prescribed all necessary medications.

I was so impressed with everything about this clinic. It was so easy to get signed in, quick to be seen and everyone I encountered today was super friendly and helpful.

The lady who took my blood pressure & temperature was friendly & kind.The Doctor was pleasant and helpful.The front desk lady helped guide me through the checkin process.

Went on Sunday morning with an infected cat bite. The Nurse Practitioner was great, prescribed antibiotics and had the nurse give me a tetanus shot. Everyone was great, especially the desk person in the front, who helped me getting the forms filled. In and out in an hour.

Wait time was great this visit! I got good efficient service. I have gone here many times over the years. Sometimes it is a long wait depending on how many people are waiting. Overall they have taken care of me well for an Urgent care facility throughout the years. I prefer this clinic over other nearby urgent care facilities. The new staff is very good!

Professional, rapid, and personal care. Our nurse practitioner was kind and careful, willing to discuss treatment options and provided rapid tests to ensure an accurate diagnosis.

The wait was not long at all. all of the staff was friendly, approachable, and made me comfortable. they took the time to listen to my symptoms and quickly got to work. they made me laugh when i was nervous about the blood work. i would recommend others to visit. this is one of the best experiences at an urgent care i have ever had. thank you guys.

Wonderful experience from beginning to end. Receptionist exceeded my expectations in getting me checked in. The nurse practitioner listened attentively and performed a thorough assessment. In and out and less than an hour. A+

I was able to get in to see the doctor immediately. The entire staff were very kind and friendly. Im so thankful they were able to help me with my situation.

We always have such a positive experience at this AFC. They truly care and work so hard to help the kids feel comfortable and cared for. Thank you for all you do!------Updated 03/25/24:Everyone we met with today was wonderful, as always!

Nurse doesnt seem to care about us as a patient. What a waste of money. At least I know not to come back. I liked the easiness of doing everything on line so convenient and no wait time. Thats what the stars are for.

The front office receptionist was very professional and pleasant. I was really impressed with the treatment I got. Once inside I was happy that the doctor listen to my description of how I was feeling and appreciated that she understood that I can read my body like I do.God bless,Marilyn Alonso

Went to AFC on Sunday morning. Everyone was very nice and friendly. Very professional. Got in and out in about an hour. Good place to go when your sick your doctor nit in office. Rather go there than to the ER.

I had a great experience here at AFC! The nurse practitioner Daphne was very nice and the medical assistant Daniel was also very nice and gentle. He did a great job drawing my blood. I’m usually very nervous about blood work but he eased my mind. Everyone was professional.

Wonderful staff. Not a long wait time at all.

The doctor on call was very friendly and took the time to answer all of my questions. The nurses were especially nice and helped my sick 7-year-old relax. Thank you for excellent care!

I love this place, they are very good and professional, some years ago i had went for chest pains, the doctor pick up on it admitted, asks whos with me i said my wife is out side the car she sent a helper to get her,told her had heart attack, take him the hospital, or i will call the ambulance. Thank God she was right i made it in time, Thank you Afc keep up the good work 👏.

I have been to AFC a couple of times now, but this is the first time for service for myself. This time after seeing my PCP just two days ago. (My Dr.s diagnosis was inaccurate) Each time has been quick, efficient and pleasant. The staff was helpful, listened and was knowledgeable about the diagnosis, and treatment. If ever I am in need of urgent care again, I will go back.

The staff treated me great! I was in & out within an hour with an exam, blood drawn, 2 shots, and a chest x-ray. They are really quick. The entire staff treated me really nicely. Especially Jen, she definitely does it all there. The Nurse Practitioner was great and she answered all my questions and told me they would follow up if any new information became available to them. I will DEFINITELY be back because they are a minute down the road and my PCP is in Decatur. So anytime I need to be seen quickly I will definitely be returning to the Whiteburg location.

This is the second time my family has had an urgent need for care and we have had wonderful experiences at AFC. Kind, caring, professional, skilled and supportive from beginning to end! I cannot recommend this facility highly enough!

The staff were very helpful from the receptionists at the front desk, to the medical technician who took information for the initial assessment, to the lady who took my blood, to the x-ray tech, to the doc (Amy) who diagnosed my ankle injury….I felt I received excellent treatment. The medical industry (insurance) now makes accessing medical care much more complicated than it was a few decades ago…but the ladies working at American Medical Center made my experience easy and almost fun using kind and gentle professionalism.

As always, received prompt, courteous and professional attention by knowledgeable staff. Ms. Daphne NP provided information thoroughly and patiently addressed my concerns and questions. I’m so glad to have AFC close to our home.

Care was quick, efficient, and respectful. I was fully heard before receiving any treatment or test.

Came here for a drug test. Had an appointment. Came 10 minutes before and 2 hours later was finally done. There was hardly anyone in the building and it still took that long. There was is no reason for it to take that long. Some staff friendly, but one actually told me well we have so many of y’all. That isn’t my fault, why let the employer set up appointments if they doesnt matter. Unless forced I’d never come back. I’m gonna make sure everyone knows to pick a different location if they need a drug test and or physical. I’ve never had a drug test and physical appointment take this much unnecessary time. Yet lucky for me the NP was so nice I forgave them… kinda. Im clean but if I fail my drug test I will always know they did it cause I complained

Amazingly beautiful facility with kind staff. Very fast