AFC Urgent Care West Chester

The care my husband received was fine. What is frustrating is the appointment scheduling. He had made an appointment for 6pm and wasn’t even called back until well after 7. I understand being busy but if there is no actual utilization of the appointment system them don’t allow them. That way there is no expectation of being seen when you think you will be.That being said the care we have always received there has always been good and the Doctors are thorough.

I arrived (for the first time) at Urgent Care at 6:50 on December 26th. I filled out the papers and got in line after all the other patients there (maybe 10 or 12). I was last in at about 7:45. The nurse took my info and had me give a urine sample. Then I waited for about 10 or 15 minutes for the nurse practitioner (Julie) to come in and give me a diagnosis. She called a prescription in to a pharmacy on Street Road, that was supposedly open until 9, but I drove over there and it had closed at 7:00.I called the next day and talked to Julie, who transferred the prescription to my local pharmacy. She was very helpful and kind.So my impression of the place was good. Sufficient parking, not a huge place, the desk people were efficient and nice. I knew I would have to wait a good bit, but I was happy they let me in that late, since they were closing at 8. And as I said, Julie was very nice to deal with. I would go there again and also recommend this Urgent Care to others.

Went to Urgent Care this morning for my son to get X-ray. He was the first patient and when we was taken to the back an argument started between X-ray tech as she was cussing and complaining about her daughter being asked to clean the bathroom. She went on complaining about being mistreated. I stepped in the hallway to ask was my son going to be able to get X-ray. The doctor finally came in our room did an exam of his finger. She stated she would see if he would be able to get an X-ray. She came back 15 minutes later and apologized that the X-ray tech had to go home on a medical emergency which was a lie! She said I am sorry we will refund your money. What a waste of time as my son is an high school basketball player and has a game December 27, 2024. All of this because your organization decided to hire her daughter and have them work the same shift. We have received services from this Urgent Care since we moved to West Chester 18 years ago and will never go there again. I never leave reviews but this was the worst experience especially on Christmas Eve. This experience immediately put me in a horrible mood that I can’t seem to shake.

I went to AFC the other night as my son was complaining of an ear ache and had a really good experience all around from the front desk staff to the medical staff. In particular i was so grateful they were able to get me in before closing and how supportive they were in helping me to find a pharmacy that had hours after 8pm so i could start my son on the medicine that night. I found the staff to be friendly, helpful, accommodating, and i appreciated the extra touch of snacks and water laid out for patients in the reception area.

This is my fifth time visiting Urgent Care and each time I’ve been completely overwhelmed and satisfied with the professional care I received each and every time. So many people who truly care about me and getting the best care possible. The location was easy to find with plenty of parking. I recommend urgent care over the ER every time. Thx Dr. Sax for your advice and professional care to me.

Ive been here twice, received excellent care both times. This time was for the flu last time was for Covid. Unfortunately the wait time can be somewhat long, which is uncomfortable when youre not feeling good. But thats why its called Urgent Care and not emergency care. Too urgent to wait for a doctors appointment, but not urgent enough to go to the emergency room. I would come back here again if the need arises.

I was here again, and learned of another issue that should be so simple to fix.Sick in the middle of the night, I scheduled an appointment for 10am to avoid waiting for a long time. Turns out the appointment isnt actually one and I was stuck waiting 2.5 hours for care. Had I known that, I wouldve shown up first thing in the morning and not wasted my day.When I mentioned it to multiple staff members - they admitted it shouldnt be called an appointment or reservation and they mentioned how many people complain... including them, to the owner... whom still hasnt fixed this.Will be going elsewhere next timeIts a simple fix... fix it.

Everybody is very helpful and kind and professional. Dr Sax was one of the very few providers I ever interacted with who reviewed my entire chart before seeing me. He is practicing that kind of medicine where physicians care about patients, not only as cases. I am truly appreciative. Happy new year, everyone!

I was so impressed and surprised at the attention and care that I received at AFC West Chester. Everyone was attentive and caring and kind. Dr. Cherikuri and her nurse assistants were the best. I was diagnosed quickly and given prescriptions and a breathing treatment in the office. What a sharp contrast to the Exton Main Line Urgent Care that I had visited the week before! I would only go back to AFC if needed again. I did make an appointment online and preregistered, so the wait was not horrible, even though they were busy. So pleased with the care!

Staff was courteous and professional. I was able to submit all my documents online, so wait time was minimal. They were able to make a diagnosis based on on-site testing. Their instructions about what actions to take given the diagnosis, and what conditions might indicate a crisis are clear and easy to understand.

I’ve been to AFC for TB tests but this is my first sick visit. The front office staff has always been welcoming. I was registered and seen in a timely manner. The physician took time to hear my concerns regarding different medications because of my history. I really appreciated that! I never felt pushed or rushed. I would definitely recommend this office.

You always have to wait at an urgent care so taking that aside, my practitioner was excellent! Super calm, great bed side manner, walked me through everything. Id recommend this urgent care.

Dr Sax was super busy on New Years Eve but also excellent! Divya is so kind and wonderful. Front desk staff are humming right along in support!

I was happy with the service and the waiting time was acceptable. I had an appointment which helped. My only complaint is waiting room management. A patient was coughing non stop and nobody told him to wear a mask. There is small sign encouraging people to wear a mask when theyre sick but that needs to be enforced.

We arrived 20 minutes before 8PM closing and the staff was fantastic. Checked in, X-rays (broken bone in hand), temporary cast, and we were out of there by 815PM. We walked out with a disc containing the Xray pictures. My compliments.

We were able to make an online appointment and we were taken back earlier than expected. The nurse was very helpful and professional. The doctor was extremely knowledgeable and thorough.On a lighter note, I’m sure waiting time can vary depending on demand and they had complimentary water and snacks.

They offer appointments online. When you get here they tell you it’s not an appointment. It’s just a pre registration. Going on 70 minute wait still sitting here. I took my lunch break to come get checked. I am now almost an hour late getting back to work. This place is dirty and unorganized

Staff and physician were friendly and very helpful. Very pleased with the care received. Only gave 4 stars since the thorough pre-registration process turned out to be waste of time. System failure that affected all patients.

Went here about a month ago for an allergy attack that was lasting multiple days. They prescribed a med that worked. All was good.Today I’m having a repeat situation for over 24 hours and I called for a refill on the prescription since I’m working until after they close and I can’t get there for an in person exam. Refused to refill the prescription and refused to do a telemedicine consult. Thanks for nothing. No empathy. No flexibility. I’ll just suffer at work and try not to overdose on OTC meds. Guess they skipped the Hippocratic oath course lecture day. 🤬

Everyone was friendly. The check in process was easy. We were seen quickly. Great care. Clean environment.

Visited the West Chester location on Aug 14th. I was greeted with a friendly smile and brought back immediately upon finishing required paperwork. The medical assistant was attentive and professional. Wendy was excellent and examined my wound and explained the procedure before stitching got underway. She patiently answered questions and concerns. Additionally the office and examination room were clean and orderly. A very positive experience.

I dont do very many reviews but I have had multiple very positive experiences at the AFC urgent care in West Chester. The most recent visit was for myself, I have also brought my kids and my father-in-law there.The front desk staff is great.Doctors and PAs are great.

The staff was professional, courteous & friendly. I was pleased at how quickly I moved through the process. Very positive experience!

My daughter was seen here. The service was good. I have questions around the billing aspect and insurance, and no one will return my phone calls.

The staff was very helpful and explained everything well. I ended up with a fractured foot and ankle. Things moved relatively fast for how busy it was on a Friday evening. This was my second time at this location and I had the same experience both times.

Although the front desk and tech who took my blood pressure was nice, the Dr had zero bedside manner. Asked me zero questions and seemed annoyed I was there. It wasnt busy at all when I had gone. Something went wrong with the lab culture they took per Labcor they hadnt filled something out properly. When I called about it I was not treated with respect. Needless to say never got results. I do not recommend this branch.

Even though I booked an 11:00 appointment online, I still waited an hour before I saw a doctor. Other than the wait time, my experience was great. The front desk receptionist and the doctor were absolutely wonderful … kind and professional.

I saw the PA, he was good and nice. The staff were all pretty nice as well. The wait was a little long but had a steady flow of patients.

Horrible experience. I made an online appointment for 8:45. Waited 3 hours to be seen. $125 up front charge. One doc on staff today. Place was packed and everyone coughing. No excuse for this. Never coming back to this location again.

The female Nurse Practitioner who attended my son last week Tuesday constantly argued and dismissed everything I told her as concerning my son’s health. I got there around 7pm and they were closing around 8 I think, and I could tell she was dismissive so she can rush me and my 6 year old out. Made me feel like I was crazy enough to bring in a child who did not need medical attention. She barely even looked at him, and kept referring to him as “he is ok, I think it’s because you gave him such and such snack” like Hello!!!! I was so disappointed. I left after paying and went home. Next day I saw my son was not looking too good and I went to the drug store and bought some over the counter meds so I thought might my son and it’s been a week, luckily he is much better. That woman reduced me to an ignorant mother in front of a younger female nurse. I will not be going there again. Nothing feels worse than a healthcare provider who doesn’t listen to the concerns,especially of a parent who had to leave her other kids home and rush to the urgent care that late in the evening. Only to be dismissed and argued with.

I love this place!I have a great PCP but sometimes things happen after 3pm. Yesterday, I got an appointment here and the receptionist said they were running behind because they only had 1 office person and 1 provider in.During my longer than usual wait, the receptionist remained exceptionally calm and helpful even while a patient had an insurance issue with the Ches.Co. ER sending them back to AFC and AFC said they needed to go to the ER. The receptionist called the ER and straightened it out.When my provider came for me at no time did I ever feel rushed. I got the care I needed.At the West Chester AFC everything is always done with a high level of professionalism.Thank you!

AFC West Chester is a money grab. The patient has a history of recurrent symptomatic ear infections and the clinician Amy wouldn’t prescribe an antibiotic bc it hasn’t been 24hrs and reminded the patient “I’m the clinician”. Very rude. Happened a month ago, different scenario where the patient was denied the antibiotic and condition became full blown.Stay clear of this location

I usually come here whenever I am sick but i didn’t have a great experience this time. firstly, i told the first person i saw (not sure if nurse or ma) that i had a headache and cough. the doctor or pa (whichever it was) came in and said since you have a sore throat let’s do a strep swab. i simply didn’t have a sore throat nor did i say that i did. i was given an rx to treat symptoms and after taking the medications and researching them and talking to some of my colleagues that are physicians, what i was given is typically used as a local anesthetic (not for a wet cough like i had) which explains why it made me feel extremely crazy when i took it. not to mention when i left i was given a different patient’s chart by mistake. i didn’t realize until i left so i came back and luckily the patient who it was for was still sitting waiting to receive it. the younger woman working who gave me the wrong chart was very rude and seemed irritated that i was given the wrong chart?? as if it was my fault somehow. i then got my correct chart and gave him his and left. it just felt very unorganized and unprofessional which was disappointing because i’ve never had a bad experience here before.

Registration process was quick and easy on my cell phone. Receptionist was so friendly and professional! A rarity these days! Nurse and physician and X-ray tech were all so nice and efficient (I had a broken toe). Clean facility. Such a great experience!

I had a wonderful experience! The front desk staff was so helpful and kind. I did not have to wait long. The NP Wendy was very empathetic and addressed my issue. I highly recommend.

I would recommend that the next time a woman comes to you with fever and vomiting that you’re not only recommend the brat diet and nausea medicine but to take a urine sample. That was on Thursday, October 24, 2024.Today is Monday, October 28, 2024. I have been in Chester County hospital since Saturday morning, October 26. I will be released hopefully tomorrow with a pick line for a seven day an anabiotic for a raging UTI and a kidney stone with infection.I think if I’d given you a urine sample last Thursday, I would be two days ahead on this process.Hopefully this information is helpful if cases like mine come up again.

I always go here for urgent care visits. Great staff- everyone is friendly, quick and organized. The only downside is that it’s usually a very long wait to be seen.

A total waste of time. Had an injury while working on my house and needed to get an X-ray. I called at 1:15 to make sure they can indeed do an X-ray there and the woman on the phone confirmed they absolutely can. Ok great. I get there by 2, check in, pay my $175, and fill out all the forms, again insuring I could get a x-ray there. The woman again confirmed I could get an x-ray. There is only 4 other people in the waiting room. Fast-forward to 4:30 when I’m FINALLY ready to be seen…..just to be told the x-ray tech left at 4:00 and an x-ray is now impossible. Sat in the waiting room for 2+ hours in excruciating pain just to leave because the incompetence of their employees.

Friendly staff. Good advice. And relatively quick service. A good place if you need quick help that doesnt require an er.

The best place to get all your urgent care needs attended to professionally! From the receptionist that was pleasant and very helpful, through the registration process that was easy, all the way up to the professional team Of nurses and doctors that attended to all my needs and took care of my medical issue with Care and full attention. I highly recommend this facility! Keep up the good work guys and if I need any other urgent care will definitely come see you again. Thank you so much!

Everyone at the clinic was very friendly. I specially liked the doctor he listened to what I had to say and repeated his directions over and over so I would not forget

I couldn’t get in to see my doctor for 2 weeks, so I went to urgent care West Chester. The Dr was very kind, professional and thorough, performed all exams and tests that I would’ve expected my own doctor to perform. You may wait a bit to be seen even with an appointment, but I didn’t feel rushed when I was seen.

The front staff was charming and very helpful. The Doctor was great and explained everything in detail like a professional. Now th Philpino Nurse was professional, took her time to answer questions and she asked questions in a professional matter. She was a very beautiful, intelligent and elegant woman. She deserves a raise.....

I was very pleased with my visit at Urgent Care! For my first time there as a patient, I registered in with two friendly ladies all the way to my nurse practitioner. They took their time listening to my needs. From the minute I came in, to the minute I exited! Everything was in a timely manner and an overall set of wonderful people! Everyone was so welcoming! I will definitely go back if there’s a moment my primary doctor can’t see me asap. Thank you to all! Truly appreciate you and your kindness!!

My son had an infection in his leg and could not walk. I took him to Chester county hospital emergency room and they saw him and were going to give him prescriptions, one of them being antibiotics which he needed to get better. When they realized he had no insurance, they basically booted him out of the hospital! So I took him to AFC urgent Care in West Chester. They treated him with kindness and respect, and they gave him a prescription for the antibiotic that he needed. We should have went there first. Thank you AFC staff and doctor 😊

The wait was very long, almost 2 hours. But the process for registering and checking in were very efficient. And the visit with the nurse and physician was excellent. I really appreciated that the prescription was phoned in for me. My only feedback is to write the prescription instructions the same as the instructions given in the office. The bottle on one of my prescriptions said to take the medicine 3x day, and not to drive for 8 hours after taking. The doctor’s instructions were to take it once at bedtime. It required an extra phone call back to the office to make sure the oral instructions overrode the written instructions on the bottle.

Had a billing issue. Billing department actually sucks took a while to hear back. Jennifer the center admin was able to help (shes great, billing not so great). But 5 Stars since everything in the end was good.

I suspected I had Covid so I made an appointment online fully expecting that there would be a full waiting room. When I arrived the waiting room was indeed busy with what seemed like an entire fraternity of sick college kids. I was taken back within 10 mins, received my Covid test administered by a nice young man & then seen by a lovely Dr who confirmed my Covid diagnosis. The Dr asked me if I’d like a prescription for paxlovid, she informed me of the possible side effects & sent me on my way. Probably the best visit to Urgent Care I’ve ever experienced & God knows I’m there a lot lol.

There were 5 people who were in the waiting room when I arrived. I waited 2 hours to be seen (after paying a $50 copay) and then was literally left in the room after I saw the PA. I thought hmmm 8 oclock is a bit late and when I poked my head out of the door, there he was with his jacket and backpack on. Each of the front desk computers were logged out, and the lights were off. I couldnt really believe it. I then waited for my scripts to be printed out, and went to leave. The door was locked. Come on man, This is crazy.

Professional and well run Urgent Care. Have had two great experiences there a little over a year apart. Definitely would recommend to anyone.

I really appreciated the fact that the staff really listened to my account of what was happening with my sinuses. The doctor was extremely knowledgeable and was able to recommend alternatives to medications. Appreciate of the care I received.

Pleased with the treatment of my daughters illness. Very friendly and welcoming staff, clean office, and it was much quicker than going to the ER.

Horrible experience. I won’t go back. Despite pre-registering, I waited over an hour. The MA who obtained my vital signs was coughing, but had no mask on. I asked if she had COVID in case I needed a mask. She said no. She did not use the ear thermometer appropriately ( I’m a nurse, so I know this for sure). The provider came in, did not introduce herself . No idea if a physician, PA, or CRNP. Regardless…I have a lesion on my skin that was present for about a week but in less than 24 hours progressed it tripled in size and color change. The provider when she viewed it, had a look on her face like I can’t believe you are wasting in friggin time. Said it was just skin irritation from heat. Sweat, clothing rubbing. Fast forward three days later after this nurse/patient treats herself with frequent hot compresses and triple antibiotic ointment, the lesion formed a head, burst into a lovely pus fluid and scabbed over. I continue to watch it and use the ointment, but I will never go back to AFC WC.

My doctor’s computer was down so that I was compelled to visit Urgent Care. Dr. Wendy diagnosed me with Covid and kindly spent time with me even though they were closing and called in my antiviral RX. Grateful to have this conveniently located resource.

We had a really great experience at AFC for my daughter. They were kind, patient, professional and explained everything as it was happening. She was very distraught and they were really great. We both felt we were in good hands and taken care of. Thank you AFC.

The staff were very professional and pleasant. I came as a walk in, and still didnt have to wait long.

I was in, out and on with antibiotics for an infected wound in no time at all! The staff was friendly and I used their pre-check in process which made it super fast. Definitely going here for my urgent care needs!

I was able to get a medical question/issue taken care of right away and go right back to work within an hour. The office was nice, the front desk staff were nice, and they had a quick, user-friendly system of getting checked in on your phone. No mountains of paperwork to fill out or a long wait. These urgent care facilities are SO helpful, and this location does an overall great job. Thank you AFC West Chester! Keep up the great work.

AFC Urgent care was fast, curteous and professional, they took care of my medical needs and paper work in a friendly competent manner. Ill be going back for sure.

I have been using AfC for years, they are always pleasant and efficient. Every doc. I had was knowledgeable and wanted to help. I recently met Dr. Steven Spencer, he has a very good bed side manner, which I needed to get the stitches out of my very sensitive fingertip. He calmed me down, we talked and before I knew it, he was finished. Thank youDonna

AFC Urgent Care West Chester is a great choice when you need care and the Staff and Doctors are always helpful and informative. The online registration is quick and easy so you can make an appointment.

First time as a patient. Very friendly and helpful receptionists. Easy check in and very efficient. Little wait time. My Dr. was very friendly and professional. She took the time to talk to me and listened. Very happy experience.

I am a first-time patient. The front desk lady and the nurse are very friendly, likable, and professional. The environment is very clean, and all the instructions are clear and easy to follow. The staff are very helpful.

This place gets you in very quickly. They do concussion protocols as well as all tests for various ailments. They can also fill prescriptions at this location and everyone is very friendly

I got a relatively serious laceration on my arm, I went over, was checked in, called back, stitched up and sent on my way within an hour. Everyone was very friendly, knowledgeable and happy to answer any questions I had.

Fast service, friendly staff, and (not sure if Im spelling this correctly) Lindsey had steady hands when removing debris from the wounds on my hand. Thankful for urgent care

Ok experience. I went right when they opened and was the second person there but still had to wait over an hour. The two young girls at the desk were talking badly about one of their co-workers loudly while I was waiting which I thought was unprofessional.

Best visit that I have ever had at a doctor’s office.. the front desk staff, the nurse and the PA were excellent!!!I highly recommend this establishment!!

Hands down one of the best urgent cares I go to. I take all five of my children there when needed ages 2-16. Last week my 6-year-old needed stitches and the doctor and staff were AMAZING! Highly recommend.

They front desk lady and medical assistant and provider, Lindsey, were all so kind, welcoming, helpful, and clear. I will definitely come here again for future urgent care needs!

Dr Sax was the only provider that day . He spent 5 minutes with me and didnt even fully examine me. He then referred me to a local specialist who was backed up for 2 weeks. I went to University of Penn in Philadelphia. They had me scheduled next day , properly diagnosed me and medicated me.

Was feeling pretty miserable so appreciated being seen without having to wait long at all. Was so furious to learn that I have COVID. Was examined thoroughly ... heart/ lungs in particular. What I had to do was explained thoroughly with Paxlovid meds part in recovery. I felt that I had been seen, listened to, examined and interacted with completely to my satisfaction. Was stressed that if I needed further help that help would be available. Was given information papers explaining the visit to take home. Thank you for your caring practice of medicine.

This is a nice location. We had an appt but it took an hour to get in. That’s fine I know they triage and stuff happens. Other urgent cares (not AFC) in the area… one time we waited 6 hours so I am not complaining about an hour wait. Everyone was really nice to my kiddo. She gets nervous in healthcare settings and they put her at ease. Very professional staff and nurse practitioner. We would not hesitate to go to this location again and we recommended it!

I came in early right when the clinic opened. Everyone was so helpful! Found that I had walking pneumonia. Was given prescriptions for the right meds to help my body get back to its normal pace. I’d definitely go back if ever I’m ailing. Thank goodness for the patient receptionist, the doc assistant, and the doc himself. Best day was when my cough didn’t keep me up the night prior! Second best is when it went away completely..

Great service and Julie, Nurse Practitioner, was awesome. Julie was very thorough and actually went to the site on her day off to sign a medical form I needed for work. Excellent care and this is what good looks like. 5 stars. Thank you

Went here on a snowy day for a quick assessment after still having symptoms for a few days despite a Telemedicine appointment. The online registration was quick and easy and I was taken back after only waiting about 15 minutes. It was the fastest service I ever received at Urgent Care. Staff was very nice and helpful! Would definitely recommend if you need these types of services in the West Chester area.

I feel like this is the best Urgent Care in the area. We do usually have to wait 20-30 minutes but this is lessened by registering online. The front desk staff and kind, knowledgeable about insurance and compassionate, as are the nursing assistants and physicians. Highly recommend.

Today my 84 year old mother in law needs X-rays to check her hip that she hurt when she slipped on the wood floor at home they refused care because saying they would not assist her to do X-rays even though I and my wife her mom were with her when my wife asked to call a manager they then called 911 and called police what a disgrace will never go there again a bunch of useless lazy bums that don’t want to work perfect example of poor health care in America

Extremely nice and took my illness seriously. Did everything they could think of to figure it out and were so supportive in every way possible.

So kind and caring. From the reception staff to the nurses to the doctor. Am alway impressed and grateful for this place

The care you receive is excellent. The staff were very delightful.

The lady at the desk was so nice and personable. The PA was also very nice and hopeful.

Easy to make an appointment online. Nice that I could wait at home until my appointment time. They made it quick and easy.

Very happy with my experience at AFC Urgent Care. Came in with a Head Injury from work. Ethan and Sierra took great care of me, and made sure I was okay.Fantastic staff, and highly recommend.

The facility was easy to find and access. The desk clerks were professional and kind. In addition, they were very honest with my wait time in case I wanted to be seen elsewhere. There was plenty of seating in the waiting room. About 40-50 percent of the waiting room was full of patients. My wait time was less than the clerk anticipated, despite the amount of patients present. The nurse brought me to an exam room that appeared tidy and clean, she was quick and pleasant gathering details for my chart. She left and the doctor came in a few minutes later and listened to all I had to say about my symptoms. He discussed my options for treatment with me and was able to send my information to my primary care physician at the VA in Coatesville. Bonus was that they were able to send my prescription to the Coatesville VA pharmacy too. Overall I felt like they did a great job with the patient load that was there. In my opinion they seem to be running things as efficiently as they can. I will go there again should I need any urgent care medical attention. Thank you AFC Urgent Care!

Efficient up very thorough, friendly a friend about the time move to wait and the technician and the doctor were very trustworthy to appear to be satisfied with my service

I recently needed a pre-surgery physical so I made an appointment at AFC Urgent care and I got in the same day. Very efficient service and all were very kind and efficient.

Very poor nursing bed side manner and professionalism and medical knowledge from Julie Rich. I work in health care myself, but I was very disappointed with the service. I was thrown in a room for 30 minutes when I feel sick ears clogged possible ear infection. Was about to walk out and leave because it was taking too long and I found the nurse sitting in an office doing nothing while I was waiting. She came in and told me I was exaggerating my ear pain and symptoms and swabbed me for Covid. Can do that at home. Heard her speak rudely to the nursing assistant who actually gave me much better care than the actual “nurse practitioner.” Ridiculous. Nurse refused to flush out my ears. Will not be returning. I know urgent cares generally have bottom of the barrell nurses but this was horrible. If I wasn’t waiting on my new insurance I never would have gone here and will now not be returning.

Very clean facility, very professional staff, and very efficient service. I am most grateful! This is my third visit and I was so pleased with the attention and care. I can’t stress enough how confident I am with this facility! Another visit 11/29/23 and I am grateful for the thoroughness and kindness of the staff. Most appreciated!! Need to add this: on 11/29, I was alerted to the possible diagnosis of appendicitis. I was encouraged to visit the ER and was quickly diagnosed with appendicitis and underwent surgery 2 hours later. My thanks to Dr. Spencer for his incredible expertise!!!

I came in here at 1:00 on a Friday. There was only 1 patient waiting. I did not get called back until 2:00. Waited in the room for another 30 minutes. Considering walking out multiple times. Will never come back here again. 2 hours?? I guess they think people have nothing else to do with their day.Better off going somewhere else

My husband and I are both sick and we were in and out of AFC Urgent Care in a timely manner. Thank you!

Wait wasnt too bad, staff was professional and courteous, feeling back to normal now, after treatment

The 2 women at the front desk were very friendly to myself & everyone who came in, and updated patients about their wait times.

Got me in quickly. Xray review was rapid and I got wonderful care and proper diagnosis.

Great service, quick and easy. Doctor was very pleasant.

I came in a busy Friday evening. I did have to wait a good 45 mins in the waiting room, but that was to be expected with the amount of people in front of me. Everyone was very pleasant and accommodating. The PA I saw first apologized for the long wait time. The provider I saw was helpful and made me feel comfortable. I would happily go here again!

The new addition to the AFC is amazing.Went in on a Sunday morning and the place was jammin! When I left, the waiting room was full!All the P.A.s and N.P.s are ultra professional, efficient and up on the latest practices.I am always treated with respect.Only one negative, making the appointment on line with a cellphone is problematic. Even when youre in their system you still need to insert photos of drivers license and insurances cards.Otherwise a great place.

Friendly and helpfull staff. Nice waiting room with refreshments and masks(if you want them. Not mandatory.) Facility looks well kept.

Appreciated both Michael during vitals and Amanda with her kindness with my poison ivy exposure. excellent service from both. The medication prescribed provided immediate relief after dealing with itching for 6 days.

They treating me well & kindness & even trying to get me out quickly as possible.

Always professional, courteous, and helpful. From the reception desk to the physicians, all are great!

Thankful for your services! It can take weeks to get a Dr appt around here and I was pretty sick and needed to be seen. Your staff was efficient and courteous. I was so relieved to get help!

This place is always excellent with my special needs daughter! Patient, efficient, professional, and kind. Ethan, nurse practitioner (?) especially is great. There may be a wait but it is worth it for the care

My primary doctor didnt have any open appointments and I needed to see someone before the weekend started. Urgent Care of West Chester was open, professional, and friendly. My wait wasnt long. They quickly assessed I had an upper raspatory infection, ordered my medicine, from the pharmacy, and sent me on my way. Fast forward five days and I feel like my old self. Thank you to all the employees who helped me through my visit.

Michael and Wendy were terrific. The reception staff were really pleasant. My visit was very fast and efficient. All around, it was a good experience.

Usually a good place to obtain care, taking off three stars because of a visit I paid them due to allergies (hives specifically) recently. I had been to a different urgent care the night prior for the same issue on a lesser scale, they knew this and that my pharmacy wasn’t open until the next day. The nurse was very nice and attentive, the doctor however seemed as if she couldn’t care less. Like I was just another human complaining of itching. She even told me, “they are annoying but not life threatening so you’ll be fine.” I had already done everything I could think of to relieve some of the discomfort, after leaving AFC, a few hours later I was completely covered, shaking, head to toe in hives and ended up in the ER. Chester County hospital seemed surprised that AFC didn’t do a single thing other than take my blood pressure, the doctor didn’t even listen to my lungs or heart which I thought was standard practice. Was sad to have this experience and hope they start taking allergic reactions more seriously. That could have been much worse had I not sought out alternate care.

I walked in, and within 15 minutes was in the doctors office. He was knowledgeable, efficient, friendly.

Took my elderly mom there for a cough. Staff very pleasant and attentive. Provider was Jason, a PA. He was concerned about a few things and recommended followup at ER which turned out to be the right call. Highly recommend this facility. Never felt rushed with my concerns.

1st as I work around the corner but from the time you enter the door, the atmosphere was clean, quiet and professional. Love Dr. Jason as he was very thorough when ruling out why I was sick plus, his team was very positive and did a double check which made me feel comfortable. I would return but only if I have too :-)Thank you Dr. Jason for being an awesome servant leader that cares.Happy Holidays :-)Cheers!Sophia Reeves

Although the wait was long, the front desk people were helpful and kind. The nurse, Nicole, was excellent, she gave my daughter and I peace of mind and had a very calm and reassuring demeanor. I’d recommend this place to anyone!

I’be been here before for urgent care and again on this visit I was very pleased with my experience. Appointments are easy to make online to avoid a long wait. The medical and front desk team were welcoming, professional, and efficient in diagnosing my problem and providing treatment. I’m very glad to have this service nearby.

Visited for an ankle injury for my child. We saw Dr. Sax. He was great and so was the rest of the staff. They kept apologizing for the “wait”. We were in and out in an hour including X-rays. Fasted I’ve ever been seen by a walk in clinic!

Experienced a little bit of a wait, even with an appointment, but to be expected. Staff was very kind and taking care of one walk-in, who was really not feeling well at all, and kept tabs on her while she was in the waiting room. Physician I saw was pleasant and I did not feel rushed. I feel like I was treated for my ailment as best as possible at the time. Overall experience was positive.

PA Thomas, the x-ray tech, the nurse or tech, and front staff all provided professional and efficient care, with compassion and friendliness, and I left in much better shape than when entered, with whats needed to carry on. The care instructions were superb too, including directing to the appropriate specialist that most of us wouldnt consider. So grateful. The only criticism is clockwise scheduling didnt send a confirmation so I called to confirm. If clockwise would send an email or text it would be helpful.Ive also recently heard a story where they acted quickly and saved someones digit there.Thank you so very much for the excellent care and followup instructions. Glad youre there when we need you.

This is the best urgent care I have ever experienced. Great doctors, great nurses, great front desk. I have only good things to say. We had every single family member here throughout the day (long story) and they all had a great experience.

I wanted to share some feedback about my recent experience with Prednisone. Unfortunately, I had an allergic reaction to the medication, and when I came in for the follow-up appointment, my condition was quite concerning. I had a rash all over my body, confusion, lips that turned blue at times, an unhealthy-looking tongue, and an unstable pulse. I couldnt think or speak clearly, and my behavior was off. When asked to show my tongue, I couldnt even do it properly on the first try and didnt fully understand what was happening to me.I informed the doctor that I hadnt slept for two days and that every time I lay down, my hands twitched.While I understand that Prednisone reactions can be complex, I was a bit surprised that my symptoms werent more closely examined. I didnt think to go to the emergency room because I have only lived in the USA for five years and have never experienced anything like this before. I was advised that Prednisone typically does not cause a rash and was suggested to see a dermatologist, but I was in severe discomfort from the withdrawal /overdose symptoms.My intention in sharing this is not to cause any trouble but to highlight the importance of recognizing and addressing possible side effects and withdrawal symptoms from Prednisone. This feedback is aimed at improving awareness and care for future patients who might experience similar reactions.Thank you for your understanding.--I respect the work of the staff, as such things can happen to anyone, and no one could have predicted that I would develop an allergy to an allergy medication. However, for my own peace of mind, I have decided not to return to this clinic and will always double-check the prescriptions given to me by a doctor. Prescribing a potent steroid at high doses to someone who doesnt typically use it and has a chronic kidney condition is not something I would like to experience again in the future.

I cannot possibly recommend this place more. My partner went in for an ear ache and the two women at the reception area were so wonderfully helpful and kind I even went and got myself checked out. I haven’t been to a doctor in years, but they might have changed my mind about all that. Honestly the most helpful, knowledgeable, kind, and understand staff I’ve ever met in an urgent care, I will be coming to this urgent care for any applicable health needs now because of their incredible staff.

We have used this urgent care numerous times. Everyone in the facility from the office staff, the nurses and the doctors are professional and really take their time with us to explain everything in great detail.

Had to bring my 4 year old in for a head cut that needed to be glued. The front desk staff were really nice and offered my son a lollipop afterwards as they could see he was upset. The PA and gentleman who checked us in were also very nice and understanding of how upset and nervous our son was. Didn’t have to wait long either. I do wish you didn’t have to do the check-in online/on your phone when you have a walk-in appointment; it’s not easy on the phone and could be done easier by front desk staff.

I was taken care of quickly. The wait wasnt long. They were friendly, professional and informative. The place was clean and didnt look like I had just stepped into any ER. They took my insurance, which was great!Id go back in a heartbeat and recommend them to friends.

Everyone was so nice. Not a pleasant place to go but it was a pleasant experience.

Quick service especially utilizing the online sign in. Was treated with kindness and compassion, which is exactly what you need when you are sick.

Busy, but caring and kind. The physician, Dr. Rex, was very accomdating

I was there @8am walk-in , staff was very nice and the PA was really helpful , was done in an hour

My biggest complaint about this place is allowing patients to make an appointment when they can’t honor the time. I made an appointment for 1 PM and proceeded to sit in the waiting room for an hour before being brought back into a room to wait another 40 minutes for the doctor to see me a total of three minutes.I’ve worked in an urgent care facility and understand wait times can be long and the place can be understaffed, but don’t allow appointments to be made online if you make the person wait an hour regardless. It doesn’t make sense. I won’t be returning here.

I recently visited the Urgent Care on a Wednesday afteroon. While the wait was nearly an hour, the care was excellent.During my visit I got all of my questions answered, and didnt feel at all rushed during my care. Thank you!!

Kayla, Erika, and Gayle R. were great! They were very attentive and nice. Thanks for the Great service!

Quick! Clean! I was in & out, staff was super friendly! Gave me exactly what I needed and asked for my prescriptions! I was in there a total of 15-20 minutes.Do note when you arrive you check in on your phone and take a picture of photo ID & insurance card and answer some questions about your pharmacy, so please be tech savvy!

Great experience. In and out quickly and Gail was efficient and kind .

Just wanted to post this review so nobody else has to go through what I did. I am transitioning (female to male) and went to this urgent care in so much pain (with a problem that more females than males tend to get) and for some reason the front desk wrote down that my pronouns were she/her even though it says he/him on my id (they had a printed picture and photocopy of) and one staff member referred to me as “it”. If you or anyone you know struggles with gender dysphoria or pronouns I do not recommend this urgent care. I will not be returning here.

Caring, kind, very efficient, and clean environment! The West Chester location is phenomenal, having excellent care and attention every time:)Appreciate them for being local within my Community.

Greeting staff very friendly. Didnt wait long to be seen. My PA was thorough and very nice and very informative. Highly recommend!

The wait time was longer than a doctor appointment, but shorter than going to the ER. The nurse and doctor were professional and did a nice job stitching me back together.

Friendly, knowledgeable staff that were able to help me with my insurance issue. I was able to be seen quickly and got exactly what I needed from the provider as efficiently as possible.

I schedule an appointment and I am really happy how every staff member is welcoming and helpful. This is a very good place to go to. I will definitely recommend it for an appointment or if you’re in need of urgent care.

We have used AFC West Chester several times for urgent care needs. Every visit, whether a short or long wait (we’ve experienced both), we have always been welcomed warmly and respectfully, given excellent and efficient care and are impressed with the clean and professional environment (even on packed days), as well as the easy and nearly seamless registration & check-in process. I highly recommend AFC WC for your family’s urgent care needs!

AFC doesn’t even deserve one star. I had heard terrible things about this place and I should have listened. I only came here because we were tired and the West Chester location is the closest urgent care facility to my house. My son (high school-aged) has been feeling sick for almost two weeks with a cough and upper respiratory congestion. He plays football so with his school schedule and practices he has been hesitant to spend any of his precious evening time waiting at a medical office. I finally decided he needed to go get checked and then (unfortunately) decided to go to AFC (because we were tired—he was feeling very sick, and it was close). I checked their website. Yep—they take walk-ins and are open until 8 pm. Sounded perfect and it was 6:30 pm when we left our house. Well, when we walked in their doors at 6:45 pm we were told that they would not be able to see us since they were not seeing any more patients. Even though they are a walk-in clinic and their website says they don’t close until 8pm! They were too busy. This is ridiculous! And I am livid. That was time wasted where i could have been driving to a different urgent care location (which is what i ended up doing).I highly recommend anyone do this—avoid AFC and go elsewhere!!! I ended up at Mainline Health’s urgent care in Concordville. We were able to walk in (as advertised) and their hours were as advertised. The facility was clean and the staff was very friendly and helpful—a far cry from what we experienced at AFC. I will never return there again. All of the horror stories I have heard about that place must be true. Stay away!

Great practice! Great service and very attentive to your needs! I highly recommend!

We were seen at AFC on a holiday when my son’s ped office was closed. The front desk staff were professional and efficient. The nurse was kind and put my son at ease. The PA, Tom, took his time to explain to us what my son needed in terms of medicine and care. He then went on to speak with me about my older son and offered some advice on how to better manage his asthma symptoms. I felt less rushed and more accommodated in this facility than I typically do at their regular doctor’s office. We were out in under an hour and I suspect if was only that long due to the holiday. This is a great facility.

Great experience! Especially when you’re scared and not feeling well:( the staff was kind and friendly. Not a long wait time!!!Dr. Sax was also kind, and really listened & explained the next steps to get me feeling better.Thank you!!

Went in because I had a terrible sore throat, nasal congestion, and ear pressure. I told the nurse that i tend to gag when throat swabs are done and i did indeed gag when she tried. She was visibily annoyed. the swab of my throat was never completed either. I guess the doctor or head nurse came in they didnt even look at my nose or listen to my heart or lungs. I thought that was standard practice. She did not want to listen when I tried to tell her what I was experiencing and wasnt experiencing

The doctors, physicians assistants and nurses at AFC always give wonderful care.

This place is the best Urgent Care facility I’ve ever been to. They are clean, thorough and polite. I had to wait a little longer than expected, but they were very apologetic. The Dr. listened to my concerns instead of rushing me in and out. I HIGHLY recommend this place!!

Extremely friendly people who seem to understand what customer service is. A truly extraordinary experience in todays world. They were very knowledgeable, kind and caring.They were recomended to me by my daughter who was a West Chester student a few years back. I will be recommending them as well.

Easy, straightforward, courteous, and knowledgeable. Excellent costumer service.

The staff was friendly professional and things moved quickly. My foot is almost totally recovered after two days. Thank you

Very friendly staff and very helpful with my many questions. Felt taken care of

I received excellent care at the AFC on a Sunday afternoon. I was treated with kindness and respect. Shank, the assistant was so nice and patient. He administered my tetanus shot without me feeling it as he distracted me!! Jess, the PA was very skilled and knowledgeable and gentle with my needed stitches. She was sympathetic to the pain of the needed Lidocaine injections. Definitely happy that I live near this AFC URGENT CARE IN WEST CHESTER ,PA. HIGHLY RECOMMEND

The ladies in the office are very nice. The nurse is very sweet and Jason the doctor is very professional and he’s the only one I trust with my sutures.

This was my first time ever visiting an urgent care. I didn’t know what to expect and it’s exceeded my expectations !The receptionists were so kind and the med tech was so kind too. Julie Rich CRNP took her time with me and was so informative and worried about me. I am very happy I decided to go rather than wait it out to go to my healthcare provider tomorrow since no Sat hours today! This place was the best. I hope I don’t need to ever visit again… but if I do I’m coming here! Thank you so much for the good care! I hope as today goes on I start feeling better!

I’ve literally never done this before, but feel compelled to as Julie and the rest of their team helped me not only with my injury, but understand my insurance, benefits and services that would be covered/ total amount owed prior to even admitting me.Not only that, but they helped me get into a specialist I was trying to schedule with earlier that day, the same day as my appointment with AFC. Had it not been for them, I would have had to either wait 2 months to see that specialist, or dig myself for hours to find another one who could take me sooner.Can not thank your team enough.

Everyone was very friendly and caring. Service was quick and smooth. Dr was confident and made sure I had time to ask all my questions. This was my first visit to an urgent care facility and I would go back to this one again.

Seen today after my PCP was unable to help me. The staff was extremely nice, facility was clean and neat. The best part and reason I will go back was I had no wait since I booked an appointment. In and out in 20 minutes, excellent service!! Got the medicine I need and will hopefully be feeling better tomorrow.

Awesome place! Everybody is so nice and very professional. I can’t say enough good things about them!!!

Excellent care. Our one and a half year old son needed a few stitches and they handled it so professionally. We were treated so kindly in a high stress situation. I can’t imagine giving a one year old stitches, but they made him feel so comfortable and it was ultimately a positive experience. He has virtually no scarring now a few months later. Thankful to have found this facility.

Once we got taken back to the room, visit and diagnosis was quick. Staff was pleasant. But it was a long wait in the waiting room beforehand - even after checking in online first. Seemed maybe a little short staffed.

I brought my son in last night for hives, not realizing they were closing soon after…. Everyone was so nice and it was not a problem for him to be seen . I did not feel rushed out and the doctor was amazing with a 12 year old ! I recommend everyone going here!

Wasn’t thrilled. I had bruising swelling and a cut on my leg from that was a week old and getting worse everyday. The guy taking my vitals was with me longer than the doctor (if that’s what she was) she didn’t even touch my leg barely looked at it and didn’t want to see the bruising and swelling on my ankle and foot. I asked if she wanted me to take my shoe off I think she said yes just to placate me. I don’t expect to be treated special I know you’re not my regular doctor but a little compassion and time spent with me (more than 3 minutes) would have been nice.

I went yesterday for a stye under my eyelid. Was there less than an hour and got a text from my pharmacy that they had received the two prescriptions I needed before even leaving AFC. Feeling better already

All the staff at AFC were so caring and professional. I am from out of town, visiting friends, got sick, and home test showed I was positive for Covid. They reassured me, gave me all my options, and what to do if my symptoms got worse. I really appreciated their careful work up and friendly, comfortingdemeanor.

Pre registered night before for an 830 am appt next day. Only waited about 2 or 3 minutes before being examined. Staff at front desk were very professional as well as the doctors assistant that knew exactly what was troubling me. Had a really nice talk with doc about my symptoms and care. Cant say enough about my experience. Highly recommended.

Always friendly staff. Very professional and courteous.

A great place for all of your health care needs. I highly recommend and appreciate AFC and their experienced and qualified staff. DR Jason was great.Im feeling so much better now.Thank you Dr Jason.

The staff at the front desk were friendly and clear about wait times…. To be expected this time of year over a holiday. Nurse and Physician were both very nice and very knowledgeable, to help give me the appropriate meds.

Friendly staff. Quick and easy check In process. Doctor Tom was super nice, spent time talking with me about my back and gave me some great resources for further assistance in my healing process. Clean place! Will definitely use this location again.

This location is so professional, so clean, extremely organized and run effective and efficiently. The physicians, nurses and staff are compassionate, knowledgeable and make you feel very safe in their care as they work to solve your medical needs! I am so grateful for this office and have no problem walking in the door waiting to be seen.

Overall good experience! The intake system was simple enough and worked well. Staff were professional. The medical staff: the nurse and PA were excellent. They answered questions clearly and took their time explaining. Special thanks to Dr. Jessica Pidgeon for her clear explanations!

This Urgent Care facility is always fast, comforting and clean. Staff are exceptionally diligent and move with urgency, but slow down for patients that need a little extra help. Easily my favorite medical facility in the West Chester area.

Excellent care. Very Clean well equipped facility...Another recent visit with excellent care. Friendly accommodating and quick. Thank you to recent staff and care providers

They helped me with my spider bite on my head. lol very sweet and efficient!

The wait was kind of long, but the service was good. They listened to what was wrong, came up with a treatment plan, called in my meds - my doctor wanted to wait a couple days to see me and only on a telehealth appointment. You cant listen to someones chest over the phone.

I was seen promptly and professionally. I had a fall and my face needed sewn up, and was very nervous about a scar. It is healing nicely. Also, the AFC Urgent Care followed up with a phone call the next day to make sure I was ok.

Staff were very professional and friendly and did everything possible to make sure that everyone who walked in there walked out satisfied. For the period that I was there it was obvious everyone I met was very satisfied and so was I. Keep up the positive energy. ❤️❤️

I went here with a suspected broken toe on Saturday 23rd. Office staff, PA Wendy, X-ray tech, and CMA Allison were all professional. However, I was told that I did not have a fracture after simply taking a short peek at my X-ray. Symptoms worsened and I went to Patient First in Downingtown where they actually looked at my x-ray with attention to detail (as it should be done) and they determined that it was broken and gave me genuine medical advice that was helpful. Staff at AFC did not even suggest that I buddy tape in the event that it was broken. Extremely disappointed that it took two urgent care visits to diagnose a broken big toe, especially since AFC staff knew that I was in an extreme amount of pain but did not take a close enough look at the scan, making me believe that they are messy and dont care enough to do their job of looking at images and provide decent patient care. Not returning.

Saw the PA very quickly. Friendly and knowledgeable nursing staff. PA took the time to explain everything and offer solutions. Front desk staff were qel owing and efficient. Would definitely recommend.

What a great experience. The kindness and professionalism was above and beyond. I was treated by Tom, he eased my fears and took great care of me. He took the time to answer my questions and didn’t rush even though they were busy. The front staff were equally as wonderful!

I have been to this urgent care three times and had all positive experiences! Twice for kidney stones and this last time for a bad reaction to poison ivy. I was having shortness of breath so the DR gave me medication but also did a chest X-ray and ekg to rule out any other issues. I was in and out within an hour every time I have been there and it is so so so much easier than sitting in an er for 8 hrs straight. Highly recommend!

AFC West Chester was superb! Super friendly staff, very accommodating. The doctors on staff are thorough and caring and don’t rush through your visit. We had a short wait time and were in and out in under an hour! Sure beats the ER any day! Thank you AFC West Chester!

As you’d expect with any urgent care, there was a bit of a wait to be seen. But the staff, nurse, and doctor were pleasant and professional. My primary couldn’t see me today so his nurse recommended I go to Urgent Care. Glad I did.

Went to UC for an extremely irritating sore throat, and swollen eye. The sore throat was my main complaint. I received antibiotic eye drops but the rapid test for the throat came back negative. I tried to explain my throat was extremely annoying and this was my reason for being there and riding it out wasn’t a great option. So my copay was paid, my insurance was billed, and a week later I still have a sore throat. I felt I wasn’t being considered and obviously I am right. Extremely disappointed as I still struggle with the throat. Thanks for absolutely nothing.

When you’re sick , you just want to get in and out . After checking in , we were immediately taken to an exam room , given a script and sent on our way . Staff was very nice and friendly .

Didn’t register prior to going in there ( emergency, first time - didn’t think to) but I recommend you do that to try and cut down on the wait time. That was really the only downside. Doctor and staff were friendly and helpful. Proper diagnoses and clear communication. Helpful articles provided as well

The staff were quick and polite. However , I had to wait past my appointment time & was seen 15 mins before closing time. Dr sent an rx to my pharmacy, told me I should see improvement in 2 days. Then I was dismissed, given no paperwork or instructions, which I didnt realize until I left. I think the follow through instructions are just as important as the directions for the medicine. I apparently had an allergic reaction to the antibiotic, but didnt realize that is what was happening. So it got 2 xs worse... Photos - 1st when I walked in. Next 2 days later.

Went to Urgent care because I had caught the common cold. As I had been seated and waiting for someone to come out to me. It had passed an hour or so while the place was empty. Elder lady at the desk has an attitude problem and is very difficult to deal with. The other ladies there are all air heads and don’t understand what you’re trying to tell them. (AREN’T THEY THE PROFESSIONALS?!). Anyways waited there for an hour or so just for them to tell me they cannot help me because I didn’t have my insurance card. I am a college student in a limited schedule. I could have paid but I would never step foot in that place of business ever again. I’d rather have someone on the street of West Chester check up on me than so called professional at their job. Just do better Urgent Care that you guys are really disappointing.

I recently visited the AFC urgent care in West Chester, PA and will NEVER return there. The lack of care and comments I received from the physician were unprofessional, to say the least. He used profanities while speaking to me (more than once) and I cannot help but think he felt this was acceptable since I was in the room alone. I never have been spoken to in such a manner and was completely and utterly shocked. It is quite unfortunate that I have to leave this google review and I cannot contact AFC corporate themselves. Not to mention, the physician never even introduced himself to me so I dont even have his name.Additionally, I made an appointment to be seen there only to wait an hour and while I understand the healthcare industry is under tremendous pressure right now, they should not allow appointments if you are not going to be seen within a certain amount of time. I really am floored by my experience there and I would not advise anyone, especially a young woman, to go here alone. If anyone knows how I can file a more formal complaint, I would greatly appreciate any insight. Thank you!

Excellent health services. 30 min. Wait time. Everyone was smiling. Id go back in a minute!

If you or anyone you know is transgender or apart of the lgbt+ community i would not recommend this urgent care. I brought my boyfriend (ftm) to this urgent care was misgendered multiple times, even when his drivers lisense says M. They also referred to him as an “it”. This is not a welcoming or safe environment.

I was / am an annoying patient. I needed to get a physical for a school requirement and the kind people here walked me through every process. I cant speak highly enough for their personalism and professionalism. Extremely recommended.

My doctor had no appointments so I came here. This was a very friendly place. I was seen within 20 minutes. I saw the Nurse Practitioner, who was an experienced ER care giver. Got script sent to CVs and advice for over the counter meds. Would go to again.

I went in today from out of town for back pain. Made an appointment online and uploaded my info and set an appointment time for one hour later when I had a ride there. When I got there I just had to give my name and two minutes later the MA came and got me. Asked me brief and pertinent questions to my problem while being sympathetic, professional, and friendly. About 3 minutes later Dr. Sax came in and heard my concerns, quickly examined my back and posture and provided a treatment along with a medication to help my pain. This was the best medical experience I have ever had. Super efficient, quick, no wait, staff were friendly, building was clean, and check out was a breeze where I got a note for work, written script to take to any pharmacy, and a summary of my visit and treatment instructions. I wish going to my primary was this easy! I honestly have severe medical trauma and have never had such a pleasant experience before that I had to write a review. Thank you!

I had a good experience with AFC Urgent care. I didnt have to wait too long, and all of my concerns were addressed. The doctor took his time with me and made sure I was comfortable. He explained his thought process and put my mind at ease. He was very thorough. Rachel my nurse was very sweet and caring. Overall it was a great experience and I left without any worry at all. Thanks guys.

The waiting room was crowded and there was obviously a long wait to see the doctor (2 hrs). Every time a new patient arrived the staff would tell them to have a seat and a doctor would see them shortly (instead of telling them the truth, that it would be at least a 2 hour wait. Only after some of the patients started to complain about the wait, did the staff start telling new arrivals of the long wait time.

Terrible! My husband paid $150 for a Covid test to fly to China at 5am next morning (was on a Sunday). The test came back negative, we stayed the 30 min to get results. Went home and uploaded the results to American Airlines and came back - REJECTED ( test had to be done within 48 hours). The person who printed the results clicked the PRIOR Sunday, thus > 48 hours. The clinic closed at 5, we got message from airlines at 5:10. We contacted after hours answering service, they took our number to have them call back - NOTHING! We ended up going to a different urgent care and spent hours. Completely unacceptable

Went in needing stitches for a cut on my finger on a Saturday morning. Overall wait was less than 15 minutes and I saw the PA quickly. Wendy was awesome and I was in and out in less than an hour.

The prescription nasal spray I was prescribed here didn’t do anything. Misdiagnosed or incorrect treatment. The employees were all kind and nice so giving them some stars, but felt no relief since my visit with them Friday. I also made a 10:30AM appointment online and still had to wait almost an hour to be seen. I understand things happen and appointments run late but why accept appointments online if none of the time slots are honored

If you are looking for prompt and professional medical attention, AFC Urgent Care is the place to go. The staff seemed very knowledgeable and skilled. The facility itself was clean, modern, and looked well-equipped with the latest medical technology.I recently visited their West Chester facility and was extremely impressed with the level of service I received from Tom Giovinazzo, PA-C. I was greeted by Tom as he walked into the exam room, a friendly and caring staff member who made me feel welcome and at ease. Many years ago I had a doctor, who has since moved from PA, that once said ...you should know more about your health than I do. I took that message to heart and I always do a fair amount of research when Im sick, before seeing the doctor. That said, when I told Tom my diagnosis, he went over my symptoms, examined me and said ...you are correct and prescribed the necessary medication. I make particular mention of this because most doctors or PAs tend to be disturbed by my knowledge and usually ask me how many (insert any expletive) years I went to medical school, in a very condescending tone (although Ive never been wrong). I dont think every patient should or needs to do this, I just feel that when a medical professional is provided this information, maybe a nod and verification is in order, before making an unwelcome and condescending comment. Kudos to Tom! ...for not being offended by my need to be an informed patient.Unfortunately, the one negative that really stood out to me about AFC Urgent Care was their lack of commitment to the scheduling in advance of appointments. I scheduled an appointment online around 7:15 AM that day for a 5:00 PM appointment. I arrived at 4:45 PM, checked in at the front desk, noticed there were 3 patients waiting and three back in the exam rooms. They said there was no paperwork to complete, due to everything being prepared online in advance of the appointment and because I had been a previous patient. I waited until 5:30 PM to be seen, while they were seeing walkin patients in the order that they had arrived before me. If AFC Urgent Care is not going to adhere to the appointment schedule, it should not have been an option to schedule one.Overall, I would highly recommend AFC Urgent Care to anyone in need of prompt and professional medical attention. The staff is top-notch, the facility is state-of-the-art, and the level of care and attention that they provide is truly exceptional. Whether you need urgent care services or simply want to schedule a routine check-up, AFC Urgent Care is the place to go.

We were from out of state and my 17 year old needed care for a UTI. It was easy to make an appointment online, paid a small copay and took our insurance. We were quick to be seen and after a urine test was done it was determined she indeed have a UTI and also treated her for a yeast infection even though her results would take a few days to come back. It was a one pill and fine treatment. We used Cvs to fill the scripts and got them promptly and it ended up costing me 30 dollars total out of pocket to treat my daughter and make her feel better for the long weekend. All the staff there was exceptional.

This Urgent Care was wonderful. When I walked in, it was extremely busy, but I could tell that doctors and staff were doing the best that they could to keep up with it. I had made an appointment, and though I had to wait past my appointment time, every one was extremely kind and apologetic for the wait. The nurse and doctor were so kind, quick, and effective, as well as the ladies at the front desk, who thanked me for being patient as I left. That kind of simple thoughtfulness made me very appreciative and glad I chose this Urgent Care over somewhere else. I could not have had a better experience!

Dr. Sax was great. The medication he put me on worked fast and he called me to tell me of my lab results. My only issue is with the woman who answered my call back. Dr. Sax left me a voicemail where he told me the time and day at which he left this voicemail and told me to call back. I called back ten minutes after the voicemail was left and the woman who answered the phone call was so extremely rude to me I was absolutely shocked. I really wish I got her name because her reaction was absolutely disproportionate to the content of my phone call. I was struggling to breathe and she got very loud with me and told me that I was lying about when I got the voicemail because the doctor wasnt in that day. I even double checked the timestamps in the transcription of the message (I use iPhone) so its all displayed very clearly and I was not mistaken.