Boston IVF

I was asked to get some blood tests before my treatment started. When one of them came back positive, a practitioner said they would not worry it. I went on to have multiple IUIs there but none was succesful. Later I went to Strong Fertility and the first thing they said was that they concerned about the one positive blood test result and asked me to do repeat it. The repeated test was positive again and Strongs doctor told me that condition is known to cause recurring miscarriages, and my condition needs proper treatment.Secondly, their payment system was a mess when they got bought by Boston IVF and switched to a new system. As the results, I received incorrect bills for something I already paid and have the receipts. I called the Billing office in Albany and the local office in Rochester multiple times, I even went to the Rochester office to drop off proof of payment. I did everything I could but the bills were not reviewed and corrected, and they threatened to turn the balances over to a Collection Agency. If this happens, I will file a complaint to the Consumer Financial Protection Bureau. New York approved the legistlation prohibiting hospital to report unpaid medical debts to consumer reporting agency because they cannot verify the accuracy of the bills.My experience with this place is negative and I will never return to them. The treatment itself is harsh enough and no patient should have to fight to get correct bills.

Incredibly poor communication. They never follow up, unless it’s about them collecting a bill. I had to call them for every single thing, including follow up on blood work they received the results for but never contacted me about. Make sure to educate and advocate for yourself- they recommend unnecessary invasive procedures. The radiology technician was particularly troublesome. She inappropriately chitchats about personal things such as body hair and insensitively asked about wanting one gender baby over another in an environment where people are struggling to conceive. Additionally, instead of saying she is having difficulty seeing during a scan and trying external vs internal, she submitted inconclusive information leading to additional un-needed bloodwork and additional scans. I would never recommend anyone using this office. I also recommended to my regular OBGYN office to stop referring people here and explained to them how awful of an experience I had.