NextCare Urgent Care Prescott Valley

The staff was nothing short of incredible. My son has been sick for almost a month and they got him in on the same day we made the appointment. Typical wait to go back and be seen, nothing extreme. Front desk lady was super nice and helped us with the financial part. Nurse was very good with my son and listened to everything we said, as was the np/pa. We compared reviews before deciding where to go and we couldnt have made a better choice coming here. Will definitely be back if/when needed. Thank you again for taking good care of my son

Booking a visit was easy when I got there the stuff was very friendly. The nursing assistant came in the room. She was very friendly and kind knowledgeable. I also had to have x-rays. x-ray technician was awesome. Thank you to the PC who saw me .she was very kind and knowledgeable. Thank you to the whole staff! I would definitely recommend nextcare!

The staff is always friendly. Ive hardly had to wait long to be seen, but I highly recommend securing an appointment otherwise youre going to be added to the waiting list (even then, they work down that list pretty quickly)

Ive been at this Nextcare location many times and this urgent care is hit or miss. My latest experience was on December 23rd, and because they were booked for the day, I got there an hour early to stand in line as a walk-in. They did not have a sign for holiday hours and they opened an hour late. This meant I was standing in the cold for almost 2 hours and many of the people waiting left before the doors were open. One woman waiting had a 7am appointment nobody was there for. This time, our experience with the staff and doctors was great. They helped us with our concerns and offered us treatment options that worked for us.Accurate hours not being posted is frustrating and overwhelming when youre trying to get your needs taken care of. Though not every experience here has been a good or positive one, I will keep going to this urgent care because of where I live and the insurance I have. I have worked with some great doctors and staff here and I hope to get good care in the future as well.

Was able to get in on short notice, at this busy time of year, that was very nice. Checked me out and sent me on my way with a prescription. Feeling much better after only 1 day, so the team nailed my diagnosis. I would recommend them for sure. Thank you

I was over the top pleased with my visit in Prescott Valley. From the time I entered and spoke with the receptionist, who took a sincere interest in my condition, through the med techs who took my vitals, arranged my tests, and were able to answer some sensitive questions I had after taking the tests, to finally talking with a knowledgeable PA who offered more critical insight about my symptoms that I was unaware of. I have to say the service was better than I get when seeing my PCP.I wasn’t aware I needed an appt thinking it was walk-in only. I did make two trips out there, one to get the appt. the other to see the staff which happened the same day. Grateful for the same day service. I would absolutely not hesitate to see them again when I have an emergency. Thank you PV NextCare Urgent Care!

Urgent care opened at 7:00 so I arrived at 6:30 so I would get in and out quickly. No need. No one was there until about 5min to 7. Got right in but no X-ray tech was there on Friday. Saw the doctor and got checked out and she gave me a referral to get X-ray. Right next door by the way which was quite convenient.All went well with my visit. Everyone was so nice and caring. Answered all my questions.Not good that I had to go in the first place but since I had to go it was a nice experience. Thank you

I had to Workmen’s Comp. case my first time here I cut my finger. They were all amazing. The doctor the nurses I recommend anyone and everyone to come to Next.

Ive been to other Next Cares. But this is the best one! The Prescott office sucks. But the Prescott Valley office exceeded my expectations! I got in and out in less than an hour. The female physicians assistant was amazing, smart, nice, efficient and everyone else was nice and efficient with excellent service. Highly recommend this place!

I got to the clinic 15 minutes early to work on paperwork for my DOT medical exam. I checked in but did not receive paperwork for 30 minutes. I was called back 30 minutes after my appointment time but the staff was friendly and helpful. The exam itself was quick but I still waited in the exam room for the PA for another 20+ minutes. Appointment time was 3:30, I walked out at 5:20. The staff here were very familiar with DOT exam requirements but I will look for a non-urgent care facility for my next exam.

Everyone there was super helpful and great. I went in for a wrist x-ray. I fell off a ladder and hurt my wrist. My only complaint is that I was told my x-rays would be sent to a radiologist and would get a call back if my wrist was broken. The x-ray was read less than an hour of taking the x -ray. No one called me over a day later. I ended up looking on line and found out my wrist was broken.

The staff was very nice. The wait was not too long. My only disappointment was that they took x-rays and gave me a CD with the x-rays on them. They would not upload them to my normal portal for my present doctor to see. Also I could not get them uploaded to YRMC as I took them to the hospital but they could not upload them from the CD. I returned to NextCare and was informed that this was the only way the posted x-rays. So bottom line I have a CD of my x-rays that only NextCare can see.

Great staff throughout. Thrilled they have gone to appointments, but wish I would have known in advance. They need to update their online profile with current information - correct hours, seen by appointments, etc.

I recently had a small accident and need a couple stitches. I went to next care, urgent care PV. The lady at the desk ( Angelica ) was polite and friendly and processed me rather quickly.The nurse ( Shana ) that took my vitals and got me ready to see the doctor was polite Nice and professional. She got me ready to see the doctor very quicklyThe Dr ( Ivory Marinakis) was also so nice and polite and also very funny. She did a great job!! They got me out of there pretty quick. To be honest, I got out of there in about an hourI don’t know why I was reading some of the reviews and they had negative things to say. I would highly recommend next care Urgent care P.V I thought they were great. Five stars all day every day twice on Sunday !!!

I hit my toe earlier in the morning before you opened and I was able to get an appointment on your app easily.  X-rays taken in office,  very convenient. Originally I was told my toe/foot was not broken. I was called later in the day to correct the Dx to that I did have a broken toe/foot and further assistance. I will be back and suggest to others.

The visit was on time and very tho rough. The P.A. we had was very kind and showed genuine interest with our medical needs. I only gave it a 4 star review due to the fact that the referral system was not convenient with a serious problem.

I was injured spraining my ankle while hiking woke up and went into the office where they were completely booked. I thought I was going to have to have to go to the hospital as I was there. They worked me in. They took x-rays. They were very kind to me while I was there got me fixed up and on my way promptly.

Nex care in PV AZ are Great !!! I want to give a special Thank You to, Camilla Davis for taking such good care of me. I also want to thank Keely, Destiny and the X Ray tech that also took care of me. I highly recommend Nextcare PV AZ for their very caring professionals. I’m looking forward to my follow up visit next week and I hopefully that my treatment is working.Thank you for your time and expertise.Sincerely, T Chirco

I have had a sore throat for a few days so decided to go in and get checked got an appointment same day. I got seen and got my diagnosis and prescription sent to my pharmacy within 30 mins. All the staff was friendly. I would recommend

I lived in Prescott valley,AZ for 13 years. And I dont walk in for no reason when Im injured. Im injured for sure and I getting upset because they never leave you any medicine for infection. I know damn well my primary doctor would give me something... But these doctors dont give a damn if you in pain and I really never had this problem before.... 😡😡😡😡😡

When I came in for my appointment to follow up on a previous visit, there had been a typo and no record that this was a follow up visitThe receptionist did not make eye contact with me, and I did not feel she spoke directly to me so I was never quite sure what was going on. To make matters worse, the next customer behind me was listening to all her humiliating questions. When he got to her window they starting mocking me.Initially- 11 days earlier, I had come in for a splinter removal and was told that the follow up visit to remove the stitches was included in my payment for the first visit ($75 with insurance)I felt the doctor did a terrible job at removing the splinter- he caused way more tissue damage than necessary and that is why I need the stitches in the first place.Then I find out they want to charge me another $75 to take the stick out on the second visit.I have no faith in the professionalism of this place and will go anywhere but here again. What a nightmare.

The service all around here was excellent. Both of the receptionists were welcoming. I love that the forms were all digital, and I could fill them out on my phone. The nurse who took us in (whose name is escaping me now) and the nurse practitioner who saw my five year old daughter had some of the best bedside manner I’ve ever seen. They made us feel so comfortable, and their empathy made all the difference. They gave us great advice and the whole interaction was warm, which was invaluable because I was doing everything I can to hold it together. So grateful to the whole team.

All staff were friendly, efficient & courteous! Had to make an appointment 3 days out, but easy to do and worth the wait.

Well I had a bacterial skin infection and the antibiotic that was prescribed was so strong after a couple of days it burned my stomach for a week after stopping it, called and was told they would get back to me, after a few days I just happened to pick up my regular medicine at the pharmacy and there was a script waiting for me, nobody ever called to tell me, the 2nd antibiotic gave me the run’s for 11/2 weeks after stopping that medicine. I guess from here on I will wait the month to see my pcp so I know I will be called back in a reasonable amount of time.

Id give a 0 if I could. I ATTEMPTED to go to this facility for URGENT care and was turned away. I was there at 3.08pm, 2 hours and 52 mins before they close and was told they werent accepting anymore walk-ins for the day. I asked about urgent care, and was told thats a walk-in. The ladies at the desk didnt give an iota about patient care and this isnt the first time this has happened. Last time I was there before noon and was turned away.The time before that I paid, waited, went back had my vitals taken, BUT within minutes the NP told me Id be better off going to the ER, left the room and never came back. They refused to refund me, because I was seen by the dr.This is a glorified drs office that calls themselves an urgent care so they can charge the insurance more for same day appts.This facility is the epitome of whats wrong with medical care in the quad city area! Is it any wonder the ER is treated like an urgent care?? I will never go back again! One too many bad experiences!!

Nextcare urgent cares are useless. Dont waste your time and money. There are no doctors on staff and the physicians assistants are a joke. I came from California where I thought health care was bad. California is 5 star by comparison. Nextcare does not even deserve 1 star!!!!

Despite being a busy flu season, the care providers worked quickly, efficiently and still was able to have a great bedside manner.

Not much waiting. Staff friendly and professional. Anne the PA was very nice. She found the problem quickly and explained the situation thoroughly. Gave me a referral to Podiatry. This is a great place for Urgent Care.

Dr McCarver with NextCare Urgent Care was outstanding in the care given to me on 12/04/2024! He had exceptional bedside manner & was very professional! Dr. McCarver is well versed with naturopathic medicine as well. He is definitely an asset to Urgent Care!! :)

Great experience. Was able to do a walk in visit and received great care and the medicine I needed. Would highly recommend.

The staff were so friendly. The doctor was amazing. Everyone was fantastic. I made an appointment rather than walk in and it didn’t take long at all to be seen. I would definitely go back. The nurses are happy funny helpful great clinic.

Love this place! They are busy but for good reason! Even though their schedule get filled quickly, they are efficient and quick! Also scheduling is super easy!

All the healthcare professionals were friendly, helpful and knowledgeable. Even at 5:15 and no other people there, they all had good attitudes. The front desk person i assume had a challenging day but she was fine:

Other than waiting from 9am to 11am for just a couple X-rays, and aside from some cosmetic blemishes on the walls, floors and how small the rooms were, (I am a big guy) the Staff were friendly, professional and most are absolutely gorgeous. The place was clean and tidy. Thanks for making sure my ankle wasnt broken!Enjoy your day.

Been turned away many times as a walk in. I was told they make appointments for walk ins. Nobody in the lobby waiting. The front desk girl (Destiny) wanted to go home early. Ill complain to corporate too!

Had an eye issue and decided to get it checked out. The entire staff was so friendly and caring. What a nice experience. I didn’t have an appointment and they were able to see me within an hour. Highly recommend coming here!

The staff are sharp and know what they are doing at thePrescottValley office. However, the company should provide them with great resources. How about a new air-conditioning system? If you want staff to continue being nice and pleasant in accomplishing their jobs, they should have the best place conducive for working. I left out 1 star because of that.

Totally useless. On the internet they werent filled up but,guess what I got dressed I droved up there in pain and they told me come back tomorrow. What??? I thought they werent filled up. The girls behind the glass no greeting out of their mouths. Great place to go when your feelin sick or in painNOT!!!

I was there after making an appointment with Urgent Care to address possible UTI issue. The Front desk person was very attentive and was quick to address my appointment time. After a short wait time, I was escorted back to one of the exam rooms and promptly had my vitals and weight taken plus urine sample. After a short wait, my doctor came in and reviewed my results She was very thorough and answered all my questions.I was very impressed with the staff at the Nextcare Urgent Care in Prescott Valley. I was very well taken care of and was treated with respect as a patient.Wonderful clinic.RegardsJackie Sharp

Very nice nurses and providers. Its difficult to get seen as a walk-in unless you get there early in the morning. Scheduling online is best. ⭐⭐⭐⭐⭐

I really liked the Dr that seen me and I want to know if she is taking new patience and the nurse and front counter lady was awesome.

I would not recommend urgent care on windsong. They did not put the right directions on the medication label. Had to call the urgent care and let them know that the directions on the medication doesn’t make any sense. I was on hold for 30min . I told them I took two pills at one time. Thank God it didn’t cause anything serious.Am I suppose to take 2 capsules once daily or 2 capsules once in the morning and one and night.

Im not sure how they can call themselves an Urgent Care. They will turn people away who do not have an appointment. I was lucky when I walked in and got an appointment, however, I witnessed 2 people walk in after me, get turned away until much later in the day for appointment times, and heard 2 people on the phone being told they couldnt be seen until tomorrow because the appointments were filled for today. The front staff didnt seem to care in the least about turning people away. This is not Urgent care by definition. Even online if you go to make an appointment it says that they accept walk-ins during business hours, they do not, at least not at this location.Just to follow up, I did email the liaison and got no response.

Im truly grateful to the staff here. All the staff are always polite, informative and professional. We are able to get seen very quickly whether its a virtual or in-person visit. I love feeling confident that if theres anything that needs to be addressed or treated, any relief that they can offer or provide to my daughter, they will.During our most recent visit, the NP we saw, Miss Emma, was so, so patient with us. She educated me on what was going on, provided different treatment options and was kind enough to offer if we had trouble administering one of the medications, there was another one we could try. My daughter gave me so many of the biggest hugs after administering the other treatment option. She was just so relieved. I was so appreciative we had that other option offered to us if we needed it.It blows my mind that they have to put up signs around this office about treating the staff respectfully or they will have to ask patients to leave the facility. Ive always had positive experiences with NextCare. I can get my daughter seen fast and treatment started quickly, if theres any treatment available. If no treatment can be ordered, Im educated on what the cause is and why there are no treatment options, as well as how to provide some relief at home.Thank you guys for what you do. Thank you for always bringing a smile to my daughters face, with a sticker, after her visit. Thank you to Miss Emma for everything, and your amazing patience yesterday.

My visit was very good. I had to leave and come back and when I came back they were still behind. That being said, the staff was very professional. They relayed the reason for the delay in schedule. Being short staffed is sometimes out of their control their control. The provider was very friendly and through and answered my questions. I would go there again if I needed to.

Decently long wait but I was seen same day. They took care of me well!

Extra friendly! They go out of their way to make everything comfortable and convenient for you. Very caring and helpful. Great doctor and great staff.

I was so well cared for, listened to and each staff member was interacted with me. I was quickly seen and diagnosed. I highly recommend NextCare.

Loved ability to make an appointment. Prescribed treatment worked. Dermatology evaluation was accurate based referral.

Excellent customer service from when I first walked in. No wait at all and just had to fill out paperwork. Had never been before. Very impressed with front office, tech, nurse practitioner, x-ray tech, etc. Everybody I encountered was extremely friendly and wanting to help me. Highly recommend and will go back.

It is so easy to get in there. Everybody is so friendly. They’re always available as opposed to trying to get into your GP.

I had made an appt ahead of time. Staff was friendly and courteous. I think I got called in about an hour after my appt time and then waited a bit more after they got my initial info. Even though my appt started late I felt this is too be expected at an urgent care facility. My appt and taking off X-rays all went smoothly and efficiently. I have no complaints. Only thanks.

Saw the PA for shortness of breath possibility related to altitude sickness. He mentioned shortness of breath could be due to pulmonary embolism, but didnt order testing, even something as simple as D Dimer blood test to eliminate clot or know to test further. Wasted money and time for do the minimum approach.

Usually this place is great for whenever I get bumps or scrapes. Unfortunately, I was scheduled for a check up with Dr. McCarver, and after an hour in the clinic I was told that he wasn’t even there. Very disappointed.

Went to another facility and was nine minutes late because of an emergency and they wouldn’t see me. Was in total distress. Next Care got me in with friendly staff, super kind bedside manner and quick turnover. Thank you next care for treating people with decency and respect And for getting the job done.

Very pleased with my visit. The people were friendly and helpful, and the service was great!

Everyone was really nice and accommodating. For being in urgent care, it was a really pleasant experience. They took the liberty of walking to me as I finished filling out the paperwork so I wouldnt have to get up since I was holding my one year old. As they worked on me, they had someone come in to help hold my baby. Everyone acknowledged her and were the sweetest. Most importantly, the MAs and doctor didnt give up on their care as my condition was being a bit stubborn. They were so reassuring as they worked on me. I walked out of there feeling so much better. Thank you to everyone there today. I wish I grabbed names before I left!

Everyone was helpful, kind and I was seen quickly and they heard my health concerns

Left work to go to Urgent Care because the website stated they were taking walk-ins. When I got there they were not and stated its not our fault we only have one doctor. Well it is your fault your website is not correct...it doesnt matter, I found an excellent new Urgent Care in Prescott.They treated me like a human not a number, owned by a local man and his wife, and stayed late to see me. Next Care, you lost all my business and I will be telling everyone about the new Urgent Care.

The staff is awesome. Had to wait 45 minutes after my given appointment time.

Greeted when I entered. Not too long of a wait time. Friendly, professional medical staff.

Very good care. But still waiting on chest X-ray results.

I had a very good e pieroence with urgent care first of all the Dr. From the original telemed appt was veery concerned for my son and the the DrWho treated and saw my son was very fast and knew rt off the bat what his problem was and I was in and out of thos visit and everyone was very nice and helpful

Courteous and professional from every member of the staff. They were overwhelmed, I felt sick, and yet each and every individual there took amazing care of me and saw to my needs with a friendly smile. Outstanding

Unpleasant, rude receptionist (the blonde with glasses) but dr and nurse/pa/not sure what she was were helpful and nice.

We went right at 9 am on Sunday morning. There were 3 people in front of us. It was awesome! They don’t schedule appointments on Sundays so it’s walk in only. First come first serve. So if you get there early, right when they open or before, you’ll be in and out. Everyone was very pleasant and thorough. We didn’t feel like we were burdening them like a lot of places can make you feel nowadays. We had a great experience!

Great care but wait was a bit long !!! I feel much better ! People really need to adhere to wearing a mask when experiencing respiratory symptoms !

We walked in with a laceration 20 minutes before closing on a Sunday! And got excellent care from all those we saw.

The staff were all fantasticUnfortunately I had a 4:00 appointment, I wasn’t seen until after 5:00 finished up after 6:00.I understand folks need to be taken care of as they come in but it was a long wait. I can’t stress enough though that all of the staff were friendly, professional and put forth a very caring demeanor.

Everyone were very, very nice and understanding. They got him in almost as soon as we got there and then explained that he needed to go the emergency room because he was in a lot of pain.

Fast servGot in 15 minPa. Dig thorn out my heelTold we what she was doinDid itSaid b careful not get infrcted

Tried to book an online appointment but they were booked. But on the website is says they “are currently accepting walk in patients” so I drive all the way here, to find out they are not actually going to be able to see me. If you are booked up why doesn’t the website say that? The lady in the office was rude about it.

I was at urgent care early in the morning. My experience was not good. My appointment was at 8:30am. Their computer system went down at 8:35. It went back up for them to put me in a room to be seen by the doctor. I waited in that room until 10:30 when finally a NP came in and said they couldn’t care for me because their computer system went down once again. They claim their procedure is to wait 2 hours then do things manually. That is totally irresponsible to keep patients waiting that long with no explanation and no help .

Very kind and attentive. Very concerned about my well being. Excellent service and care.

They got my son in right before they closed and the staff was soo sweet and amazing! So grateful for them and relieved!

I loved the nurse and nurse practioner. My only complaint is this facility is so outdated and feels dirty.

They were professional and curious. The clinic was clean. Positive experience.

I tried to get an allergy shot at two local offices. The first one canceled my appointment by text as I arrived because even though they were open, they had no provider. The second office had me come in and fill out a bunch of paperwork, then their provider said they wouldnt give me the shot because I was too old. Same shot Ive received for 25 years. Dont waste your time.

After a long 2hour wait with an appointment I finally saw a provider.. what exactly that means leaves me concerned. She was personable and things were fair ly clean. I would have been better served to know if she was an RN, NP or LVN. Her treatment was a lecture from a nursing 101 class. I have gotten better on my own.

The staff here were very responsive to my needs. They took me right in and stitched me up.They sent my prescription to the pharmacy and scheduled a follow up since I am new to the area without a current PCP.Couldnt have went smoother.What a great group of medical professionals.

Very thorough exam and testing! Very pleased with visit.The only thing that I didnt like was that they would not send the results of my visit to my primary care physicians office. The receptionist told me that I would have to sign a release of information at my primary cares office. That makes no sense to me. Why couldnt I sign my release of information at Nextcare to be sent to my doctors office, so that my information will already be there for my follow up appointment? Does not make sense at all! Also, a walk in appointment is not a walk in appointment at all! You have to make an appointment for your walk in appointment!

So..I was well pleased with my visit to Urgent Care....the staff were courteous as well as professional in all they aspired to serve all of my nessesities!!! So with that being said ..your staffing should praised,for they all were Outstanding in their professionalism to serve me!!!! Thanks everyone for your extraordinary perciverance in treating me!!!

I was satisfied with the issue with my stomach but the doctor did not seem interested in trying to figure out what the hump on my shoulder was. Left with no answers or new info about my shoulder

The staff was great. All were so upbeat and on top of things.

The DR was incredible, and a really nice guy. Can’t say enough about him.

We arrived at 3:30 trying to get a walk-in visit for an injured ankle. They turned us away because they had filled up their walk-in quotas for the day. How are they an urgent care if they are not able to provide urgent care? We were there hours before their closing time! Seriously! What The Heck!

Amazing 1st time using urgent care and was nervous because Ive heard horror stories about other places. Looked it up online at 245pm and said had 1 appt left at 320. So took it and headed there. Was seen with in 20 mind and out of there in less than 30. Everyone was super friendly. Hope I do t have to go back ever but if I do will definitely pick here to go to. Thank you!!

Friendly staff. Very clean environment. Positive feedback except they’re not fast. My appointment was at 11:15 and they didn’t call me until noontime.

They actually care about and want to help unlike the ER. If you have a real serious medical emergency then the ER is theEDIT: Im pissed because every time I try to come here they are booked... What is the point of an urgent care if you cant even be seen.

It was a very good experience. My first time going to next care urgent care. The staff was helpful and took care of me. I was treated given a personal treatment,and a prescription and on my in two hours .

Staff did an awesome job and took care of all my needs.

Staff were very friendly and answered all my questions. Quick with an appointment

Took my 1 year old here today for an appointment that was scheduled at 1:00pm. I arrived early at 12:30. We were not taken back to a room until 2:45pm. The triage nurse stated that she was “skipping us” so that she could get us into a room right away instead of getting vitals and sending us back to the waiting room. Fine, but for over an hour and 45 minutes you’ve been “skipping us”. Then the dr finally came in to the room at 3:20. She was so abrupt and harsh while moving my son around. She said that she was in pediatrics for a while, and I can see why she isn’t anymore. Luckily my son is going to be just fine and has a case of croup, but I would not take a child here ever again. And don’t bother scheduling an appointment because they don’t care if you have one anyway.

Going in for medical attention is usually not a favorable experience, however hats off to the staff at this facility, they were kind and friendly. God Bless you for the service you provide

Made the appointment online and the wait was less than 10 minutes and everybody there was very nice knowledgeable, and thurough. I would definitely recommend this urgent care when youre not able to get into your Doctor.

All the staff were extremely pleasant and professional. Each and every one from the front desk to all of the medical staff encounters. My only suggestion is to enable same day appointments be made online.

Very pleasant experience. Staff was professional, supportive and efficient! Would definitely recommend this NextCare Urgent Care!Second visit not so good! Long wait, tv’s don’t work, people with appointments waiting, waiting. Left without being seen. Too bad after the first time was so good. The reason why I went for the first visit was not resolved.

For all the staff has to do, they remain patient, kind, professional, compassionate and take time to listen and talk things through.The wait time is sometimes long (because there are a lot of people in need of care), but their system is well organized so you don’t have to sit in a waiting room not knowing who is up next. I’m very impressed and grateful for the team of caregivers at NextCare.

I am currently still waiting to be seen. I scheduled an appointment for 3:45pm. It is now 6:30pm.The last time I came here I was having an allergic reaction and couldnt breathe. They told me the wait time would be 2 hours. I left and went to the ER instead where I was pulled back immediately.I will not be coming back again! For how large this town has grown we need more options for medical care!

Dad had horrific toothache on Saturday and theres NO emergency dental in the entire quad cities on weekends. Called to ask about dental care. The lady on the phone was knowledgeable and said antibiotics could/may be prescribed from the sound of the symptoms. They were busy but got us in. Filled out all the information on line before the visit. The lady who greeted us was sooooo nice and kind. Then the 3 medical staff!!! Can you say AMAZING??? They were professional, sympathetic, efficient and caring. Were very thankful Dad is on antibiotics until he can see his dentist. Thanks to these incredible medical professionals.... were very blessed. THANK YOU for your sacrifice and dedication. 👏👏👏. Nina for Charles.🥰

The staff was kind. The nurse took care of my paperwork and took note of my history. She really listened, and ask questions. The PA, Ivory, was knowledgeable and very helpful. She actually read my paperwork. She actually listened to me. It was a nice experience considering you dont feel well. Better than going to my primary care.

They are super friendly and efficient. I had to get a Tetanus shot due to a dog bite, they were very helpful and informative. And my appt was quick and to the point.

Was going to come here to get checked out but their hours on Google must be wrong. Called 2x and keep getting a bot that says they are closed. Extremely frustrating when I’m already sick.

I had to bring my son for a follow up because it was too long to see the pediatrician. I was also not feeling too well today and I asked the receptionist if I could be seen as a walk in. The staff was accommodating and although they were busy we were both seen and treated. Thank you guys for helping us.

Used online to get in queue, so only waited a short while once at the clinic. Just make sure you get in line EARLY in the day - theyre usually booked up by midday. Desk personnel and nurse, PA were friendly and was seen very quickly once in the exam room.

Great service, everyone was really friendly and the Doctor was really nice and seemed to really care.

You dont strive to provide exceptional service. I was told when I agreed to your membership that the facility can provide whatever they are capable of in the building! I couldnt even get a physical! Ridiculous! And dont even try to cancel your membership as they have No cancellation forms available ON SITE... Convenient! So to cancel you have to go online or email. After an hour on hold (ALL TIME RECORD FOR ME) AN HOUR ON HOLD? I was finally informed of that! RIDICULOUS! youre seriously better off paying out of pocket to go somewhere else... which is very sad.

Today was our first visit with NextCare in Prescott Valley. Four employees handled all the patients. Walk in and appointments. We spent about 3 hours there from check in to leaving. Next time I will add the app to my phone, create an online account and make an appt on line to help the process go smoother. We were very impressed with how employees handled the amount of people who came in the door. The front office staff person was exceptional, she had patience with everyone who came in. I wish I could say everyone treated her with respect too. We received excellent care by all four employees. If I need urgent care on the weekend in the future I would not hesitate to return here.

I had an excellent experience at NextCare. I went in to have my pointer finger checked and to get an antibiotic. The provider took one look at it and said she wouldnt touch it and said I needed to go straight to the hospital. I did as she said and ended up being admitted, placed on IV antibiotics, and required surgery on that finger. The infection was far worse than I thought. Im very thankful that NextCare acknowledged their medical limitations.

The service was amazing. The gal at the counter Rachel extremely professional very helpful. Kudos to her she needs to get a raise.

It was nice to be able to set an appointment instead of waiting for hours as a walk-in. Everything was quick and efficient. The PA I saw was very professional. No complaints.

Do not give these people your credit card number !!! Iwas trying to help a friend when she signed up for the next care services at $39 a month. She used my card as a place holder, two weeks later when we got the bill we immediately called in to update the payment info to my friends card, they didn’t update it we tried again and they still charged me and this was last year. Since then, this friend I was helping and I had a falling out and they are still charging me for the services even after I sat down with this person and we cancelled the services on the call together in December!! $160 later I had to cancel my card because they refuse to hear what I’m saying to them. I’m not the account holder at next care so they refuse to let me cancel the service again!!! This is bad business and I will never use this service or urgent care again

Staff was very friendly and helpful from the moment we walked in the door.

Removal of ingrown nails on both feet. Great care and attention to detail. Ivory was a true professional and listened which is a gift in and of itself! Thank you Ivory for taking the time out to make sure I was not in pain and for listening

These guys are rock stars. I couldnt get in for the actual appointment I made due to the doctor being out and when I finally got an appointment, I had to wait almost 2 hours for care (hence the missing star.) However, the care I received from these ladies was wonderful. They were really understanding of my medical trauma and accommodated me very well. I wasnt expecting nice doctors and nurses since its an urgent care, but these guys were so sweet and the lady from the front desk even texted me afterwards to tell me to have a good nights rest. Im so utterly grateful for yall, you deserve a raise! I wish they had more employees to make the wait times go faster, but thats at the fault of the owners, not the employees. Please give these wonderful ladies extra love and if you ever need help, dont hesitate to go here!

The staff and doctor Mica were very compassionate and helpful. My problems were found & taken care of quickly. Dr Mica Adair is the kindest Dr Ive ever met.I didnt have to wait long to be seen and the waiting rooms are bright & spacious here.Im so grateful and highly recommend this urgent care.

I was there for 2 hours after I was called back for a physical. Way too much redundant paperwork to complete. Companies dont have the front end do any paperwork any more.

They still enforce the wearing of masks on individuals who are accompanying said party to the facility, even though their own staff dont wear them in the lobby. Found said staff to be extremely rude, unprofessional, easily triggered when confronted with questions, reluctant to provide proper care and all around unorganized and aggressive with common their clients. Would love to speak with GM. Staff on this shift 6pm 02/05/2024

The clinic appears to be a very organized, well run urgent care center. I used their services for a plugged ear with some pain, itchiness. I was provided a friendly greeting by all staff, desk, techs, and provider, quickly admitted and evaluated and in short order my ear was flushed and any discomfort, plugging relieved! I was provided simple clear discharge instructions. There was a steady stream of patients entering and leaving and everyone was treated respectfully. I felt my needs were heard, met and respected. Great job!!! I’m a retired RN with high expectations and their care was exception!!!!

I have been under the care of pain mgmt. For over 10yrs and Sun Pain has proven to be the best . My meds have always been prescribed in a timely manner and the staff is friendly and knowledgable.

Excellent Staff!!! 4.5 hr scheduled wait time to return.

I was a walk in. They treated me relatively quickly (as these things go). Staff was friendly and courteous. Visitor from Canada with no health insurance in the US, they didnt bat an eye, and price was reasonable (as these things go).

The staff from the receptionists to medical personnel have been consistently helpful and friendly to deal with. Wait times can be a little much but the people that work here make it more tolerable.

Came in at 7 and i’m leaving at 10. little ridiculous but happy to get medicine.

I had a late afternoon appointment so of course I waited longer to get seen but the care and help given made up for the delay. This was my first personal visit but Ive been with my sister for her visits and have been impressed with all staff and services. Thank you for being there for this community!

Very professional time sensitive. I will definitely come back again

My experience was outstanding. My providers were very nice and respectful, efficient and competent. My wait time was appropriate. Could not be more pleased.

I was satisfied with the care I received here: my wait wasnt too long and the Dr. and staff were very professional and courteous..My only issue is with the actual offfice itself. It could definitely use some maintainence such as paint, a bit more cleaniless - that would help patients feel better in many ways.

Was pleasantly surprised at how quiet, clean, friendly, orderly it all was. No line on Monday morning . When had tried on friday 57 on walk in. This morning 0.PA Adam and his nurse were real and professional, very good experience and results and treatment explained well. Thx

My husband was seen in October 2023. Front desk claimed to have checked my insurance and told us our copay was over $500. They wouldn’t let him be seen without us paying. When I got my EOB we only owed $86. Here it is March of 2024 and I’ve called multiple times for a refund. Still no refund. Do not pay at time of service for any services provided at this company!

0 Stars! Only put 1 because you have to in order to leave a review. - Never heard of an Urgent Care that only does walk-ins from 7-8am.. I was told that we could not be accommodated as a walk-in because they were booked & we had to make an appointment. Walk-ins should be accommodated throughout the day. Very disappointing!

Absolutely loved the staff and Dr. McCarver was an angel on earth. They took the best care of my son. I’m so grateful.

I scheduled an appointment onlinefo the available appointment of 7:30pm and completed my paperwork. A few hours later I received a text asking me if I could come in at 7 because they closed then. I said yes. Then a few hours later I received another text asking me to reschedule for the next day because they closed at 6pm. I asked to speak with someone and when they called they told me that there was a glitch with their website. Well, I could clearly see on their hours of operation and the available appointments. They clearly failed to update their website and would not honor my appointment and had no empathy for my situation. Very unprofessional and clearly knew they had me by the balls because they are the only urgent care center where I live.

I saw Gilda Bidet at the Prescott Valley Urgent Care. Very professional and Kind Hearted. Really had an outstanding visit with her. She was great. Thank you Gilda for the quality of my visit. I also saw Emma Nunez a couple of days prior, she was also very professional and kind. The whole staff really was great.

Had no appointment went in about 9:15 did forms was told could get a 10:15 appointment. Okay waited, was not call till about 11am. Wish there timing was better. Staff in front was nice Dr was nice.

The Medical Assistant was thorough. The Doctor was fabulous … but the blond greeting gal that checked me in was a bit cold and unwelcoming. She was eating her lunch at her desk while checking people in. Not very professional.

Excellent service and care. Very friendly and professional staff!!

Tried to call and schedule a visit for the Nextcare in Prescott Valley AZ..On the website it states taking walk-ins and one person waiting. When you call to schedule an appoint it transfers you, and the it goes to busy signalSince the website stated taking walk ins and 1 person waiting We decided to drive down. When we arrived the little blonde with glasses and two other people looked like nurses and possible a PAAll chatting and yes there was one person in the waiting room.I asked how long the wait was and she said )In a not so nice tone) we’re not accepting any walk-ins at this time I asked isn’t this urgent care and she replied quite rudely we have had 25 walk-ins already today and we only have one provider so we cannot see anymore patientsThis was at 11:01 am on 2/19/2024

I went to NextCare for X-rays on my wrist. It was hurting. Got a brace for it. Staff is very pleasant and helpful.

Very professional. One issue I don’t understand….You are contracted with the VA but won’t send records to them without a request from them. When I contacted the VA they said I shouldn’t need a request as you are contracted you can just fax them direct to my team. Now I had to leave a note for my team and wait for that to route to my provider to put in a request. Shouldn’t be this difficult.

The Place Is Great 👍 Friendly. Efficient, Professional And Knowledgeable, Im So Glad They Are There.

Most ridiculous urgent care I have ever encountered. My daughter moved to Prescott Valley last year for school and has needed urgent care a few times. Usually they are not taking walk ins, often they have no tech to do xrays and so send her down the road to SimonMed to wait even longer, and today was the capper. They contacted her and said they had had a cancellation so she could get in at 12:30. She took the appointment because she has been suffering for days with food poisoning, and minutes after she did so, this clinic texted her to cancel it because the provider is suddenly out of office. Do you have no backup providers or techs? Do you not have a pool of staff to make sure you can run your clinics? If you dont, reevaluate your hiring and retention practices and improve your staffing model.

The PA who treated me was not a good listener; she negated my symptoms. I told her I couldnt tolerate antihistamines but she ordered it anyway. She spoke very fast trying to explain what was wrong with me. Im an RN and I couldnt follow what she was saying. She did order steroid and antibiotic which I agree was appropriate. I did not fill the antihistamine. All other experiences at this urgent care have been good.

I was a walk-in. Everyone was very nice, helpful and professional. I needed stitches in my arm right below my elbow. The nurse who took my vitals was very caring. Mica was my provider. She was very gentle and caring. Making sure I was ok through the whole process. I definitely will recommend this Urgent care.

Just walked in to wait 15 min in a queue to be told that they have no more available visits in a near empty lot and waiting room.

I was able to schedule an appointment for this morning, yesterday afternoon. I was checked in almost immediately, then someone directed me into a room. They took my vitals including my blood pressure. They did some x-rays, got me fixed up, and sent me on my way in less than an hour. The staff was friendly, knowledgeable, and compassionate. If I ever need an Urgent care, I will definitely come back here.

Everyone that I encountered during my urgent care visit was exceptional. The front desk, nurse and the PA. All great! Got me in & out quickly without making me feel rushed. Prescription was sent over to Costco & was ready by the time I arrived at Costco to p/u. Highly recommend this urgent care!

Everyone was so helpful.I felt they were sympathetic to how bad I was feeling. The PA prescribed medication & will follow up with the X-ray she ordered. I’m so glad that I found your place. Will recommend to my friends.

My baby has been not feeling well during the holidays and hes pediatrician is close on Saturday so I took him there and Im glad I did , my poor little one got some sort of virus. They were all friendly and professional and he was seen faster then going in to the emergency room.

Everyone was friendly and attentive and good at answering questions.

Every person on this staff were professional and had good humor..humor is so important. Will definitely return here for all my urgent care needs.

I was very happy with my visit to this facility. As always an emergency came up over a long weekend. Although I wasnt able to get in the same day I got an appointment for the following day. I didnt wait long and before I knew it I was xrayed and had a cast on my arm. Fabulous kind and professional staff!! Thank you for treating me so well!!

There was a time in the past visiting Nextcare would have been unpleasant. The staff then was unhappy, curt and not always helpful. Times have really changed. My current visits to Nextcare have been exceptional. Staff are compassionate, attentive, and take the time to treat the person, not just the condition.

Urgent care, by appointment only. Website says walk in available, as we are looking for somewhere else to go. Called the other one. Same thing. Worthless.

I had two great experiences in less than 2 weeks. One for my son one for me. The gal who checked me in today6/17, was very kind. The gal who checked us in 6/9/22,with my son, who had a gushing split in his chin, 40 min until closing was just amazing and caring. Every nurse is helpful, kind, and understanding. They are prompt and just all around a genuine people. I appreciate the staff and all you do.

It’s my b-day and I had a giant hematoma on my arm. They made an appointment and I was in and out within an hour. They gave me advice but nothing for pain. Very kind and helpful

It was a good quike visit and I was glad to be able to get in...

I’ve been here at least 20 times over several years. Always with appointments. It doesn’t matter if I have a 9am or 4pm appointment they are ALWAYS at least 45 minutes behind schedule with excuses. They have no respect for others time. Or us in the parking lot waiting and waiting with a sick child. I’m up for suggestions of other places similar but with respects for their patients.

The staff were so friendly and helpful. We were a walk-in and there were 16 patients ahead of us.Neat thing they do is check you in, give you an approximate time you will be seen, ours was in 5 hours, They send you a text when the person before you is called in to return. We only waited maybe 15 minutes before being seen.So nice not to have to sit & wait that entire time. Also, all the sick patients wait in their cars in the back parking lot where they also enter through a designated door. They never come in contact with the other patients. We really appreciated it.

The doctor and nurses were great. Got in, got answers and was out the door in less than 30 min.

I made an appointment late last night for early today, and completed the paperwork online. I was seen within a few minutes of my appointment. The staff was super nice, including the assistant who took my vitals and administered the tests as well as the cheerful PA who checked me out snd read the results. I appreciated the attitude considering the hordes of patients they have to deal with everyday.

Everyone was awesome. I was misdiagnosed in AZ. When I got back home I went to patient care. Turns out I had pneumonia and they cured my illness! Im very happy and feel 100% better!

Staff was very friendly & caring. I was able to get my issue resolved .

I’ve been here twice and both times the care and courtesy have been very good. The wait time can very a lot for walk ins. I only go there for injuries, and those don’t happen by appt. I wish they had one person set aside for walk ins.

Updated Review: The wait time was insane but the care was exemplary and the entire office staff was incredibly personable, friendly and kind. They only had walk-in slots when we arrived and no more available appointments and there were 20 people ahead of us. Every facility is backed up right now, I know. But they said go home and theyd send me a message to come back when it was our turn, so at least we didnt have to wait 3 hours in a waiting room. It was a good way to handle the high amount of patients. In the end, probably one of the best visits wed ever had here, although its usually pretty good anyway. Beats having to book out a regular doctors appointment by at least 5 weeks, by far. And we couldnt wait that long anyway and glad we dont have to resort to the ER when unnecessary. Glad to have an in-between type facility that you can always get in day-of when needed even if its a long wait.

Mica and her assistant were caring and thorough in taking care of my medical issue. (Blocked ear canals) the assistant was patiently persistent at vatting the issue cleared. Thank you!

This was my first time to use NextCare urgent care and was pleasantly surprised. I was there on a Saturday afternoon.They were very efficient and courteous. I didn’t have to wait very long to see the PA. I got a diagnosis, a prescription, and was feeling better the next day. I’d go back.

Support staff is wonderful. The wait was longer than expected with an appointment but there is good reason for that. ONLY ONE PROVIDER was working there.That said.MICA ADAIR,PAC was absolutely thorough, efficient, and professional throughout my exam.Her medical expertise was excellent, her compassion wonderful. She LISTENED and took the time to educate me about my condition and made the appropriate referrals for me.I wish I could find the same care in a PCP locally. The shortage of Providers in the Prescott area is challenging.Thank you all staff at Next Care in PV!

No Dr.s on site-sorry as nice and polite as you may be that extra education does make a huge difference plus the r/x was sent to the wrong pharmacy in the next town over

The PA that I saw, Gilda was awesome. I don’t remember the name of the women who took my vitals but she was amazing as well. Today was a good day as far as professionalism and knowledge within the medical field and at the urgent care. Thankful I had an encounter with them.

Front desk is the first impression. They cant keep good people and the ones they hire are not doing the practice any good. Long wait times that are not updated on the site but they want to do everything on the internet. Strike 2. Once you get to the back the nurses are great and the doctors are friendly. They dont go above and beyond and they tend to go with the easy solution but, sometimes thats what were here for. 4 ⭐ for the nurses, 3 for the doctor and -5 for the front desk. They get 2 ⭐ over all

Got us in quickly and were very friendly and professional

Was a little disappointed by the time to get in. We were told about 40 minutes. We were sent to wait in our vehicle. About 1 hour and 20 minutes later, we checked and were told 2 people were still ahead. I understand a wait since we were walk ins, but wish we had a better estimate. We went and picked up some food and finished before we were called in. The staff treated us, and cared for us well.

Very thorough in assessments by all staff involved in my care. Professional, friendly, caring. Very impressed with entire process. Thank you and kudos to all!

This was my second time here in a few years. First time I was in and out quickly. Today I have an hour and 45 minute wait.Very nice staff and PA

The nurse and doctor we saw today were very helpful. They really listened and provided next steps to help resolve my issues.

The provider doesn’t seem to know very much about my severe persistent asthma,too bad i couldn’t get in quik with my pulmonologist because the provider i saw thinks everything is just fine even though i made a appointment for a reason i would not waste my time for fun,i take it very seriously when i can’t breathe well,because i know it means i have alot of inflammation in my lungs,and the provider did seem to know much about it and thought i was just fine,i wasted my time going there,if only the other provider Gilda was there that day, she knows much more about severe asthma!!

The staff were all friendly and helpful. The wait was very long (almost 3 hours) but that’s out of their control and I thought they handled it well. They took my information as a walk in and I was able to wait at home until I moved up in line, then I waited there in my car for about 20 minutes, and once I was in a room they met with me quickly. I didn’t feel rushed and each staff person I spoke to answered all of my questions. I would recommend this clinic to others but I’d definitely recommend going as early in the day as possible.

Quick and efficient.Nice folks.Were back again. Everything was super efficient. Mika is the best.Making an appointment prior sure works in the clients favor.Im sure we will see yall again!Until then, THANKS SO MUCH!Kevin & Sheila Grasso

They got me in pretty quick for an employee screening. They were friendly and efficient and took care of my need without even an appointment. It was very good. Thx

The staff was great.. made an unpleasant visit very comfortable and even made me laugh even though I was in a considerable amount of pain. I appreciate the care I was given!

First time at this location. Staff were courteous, it didnt take long to be seen. Definitely will go back if Im in need of urgent care services.

I have to admit I had a horrible taste in my mouth being as I have visited other next care facilities before. They could care less about their patients, they stop taking patients hours before they close, never return phone calls, and quite honestly make u feel as if you are a bother when you walk in the door. To my surprise this Facility is one of the best I have visited. Fast, friendly, and efficient. I felt welcome walking in the door and encountered the best staff. Special admiration for Amanda L. for going above and beyond. She by far exceeds any and all expectations I have for a staff member and probably changed my mind that all next cares are horrible. She made me feel comfortable, she knew way more knowledge than I expected... kinda surprised she’s not the doctor really... she should be. And she even joked with me to keep my mind in a better place given the circumstances. She genially cares about the patients and took the time to explain everything instead of rushing me out the door to get to the next patient.

They are so professional, and so caring, and so family-like. I felt like a part of their community just walking in. I could not believe what they have to deal with sometimes, they try their best for us and the rudeness they receive sometimes broke my heart. My doctor was so knowledgeable, she was so professional and she helped my life today, they all did. But if Im correct, just one doctor alone saw over 65 people today... Thats hard work and dedication for us all by 1 person!! I am so happy they exist and so thankful for all they do. I highly respect everyone in that building.

The front office woman Destiny was very kind and helpful when I was there alone

I have used this clinic several times and been very happy, so todays experience was disappointing and hopefully an anomaly. I arrived at 8:15 and was told there was a 2-3 hr wait time and they would text me to return. I did not see the text telling me to return. I appreciated the phone call reminder and arrived soon thereafter. Because of my symptoms, I was asked to wait in my car and it was nearly 90 minutes before I was called in. I was told there were several pre-scheduled appointments and emergencies that had delayed me being called in sooner. Once I was shown to a room, it took 2-1/2 hours to have a throat culture, see the doctor, get an antibiotic shot and be discharged with a prescription. I do appreciate the care, but dont understand WHY it took so long: 90 minutes to get in, then 2-1/2 hours in the clinic.

Probably one of the worst urgent cares I absolutely love the one in Prescott which I prefer but it didn’t have any appointments today. I set an appointment to get in and it’s taking well almost 2 hours after the appointment to be seen. Why have an appointment system? Might as well just post for walk ins only since many walkins are being taken in beforeEdit: I will upgrade to give 2 stars for the amazing bedside manner of the PA on duty. She was great with my daughter

This was my first time at NextCare. There were no available appointments online, so I took a chance as a walk-in. To my surprise, there wasn’t anybody in the waiting room. As the scheduled appointments arrived, they were quickly brought back to an exam rooms. Those who were walk-ins, were encouraged to go get coffee or breakfast after being told their wait time. That kept the waiting room basically empty. Which I appreciated. Though I had to wait 1 1/2 hours to be seen. I was treated with respect, my problem addressed. I would recommend NextCare to anyone who is in need of non- emergency care.

Excellent experience, really kind people working here.

The staff are very caring and pleasant. I havent been happy with other Urgent Cares I have used in the past. Next Care Urgent Care in Prescott Valley is exceptional. I did have a one-hour wait, and I had an appointment. I do think that making the appointment and completing the questionnaire at home may have taken an hour to complete in the office. Additionally, the center was very full. I am a retired R.N. Unless you are working there side-by- side, you really cant complain about waiting for your turn to see the doctor. I will use this Urgent Care again and am thankful this facility is fairly close to where I live.

First time patient at this Urgent Care. From beginning to out the door, I found caring, friendly, compassionate people who really wanted to help me. They did so in a timely manner, but did not make me feel rushed. I highly recommend, and would come here again.————————Follow up:Four days later, my symptoms were worse. I walked in 10 minutes before closing time. I apologized for that, and was told to not give it a thought. The entire staff here is kind, professional, and thorough. They did an x-Ray which showed I have pneumonia. SO thankful they are here.

The wait time was minimal and everyone was professional, friendly and kind. They took very good care of my friend. I highly recommend this facility if you need urgent care.

It was quick and the pre-registration made it easy. I had to wait hours for an appt.,but I was able to go home and in the comfort of my home, fill out the paperwork.Ryan Ziegler was nice and knowledgeable.

The ‘online appointments’ are fraudulent. Appointment is booked, money is taken, and after a significant wait you speak to a possible assistant for 2 minutes. If a prescription is ‘given’, it is not sent out to your pharmacy. Then, if you try calling back to inquire about the status, you will wait hours even trying multiple local and 800 numbers to never speak to a person. Our online account ‘follow up’ and ‘appointment notes’ is blank.

I made an appointment the day before my visit for 5:00 pm (the only time available). I was seen on time and every employee was extremely helpful and kind, especially Lilly, the MA. I would not hesitate to return if need be.

I made an appointment, and was seen, had the x-ray I needed, spoke with the PA, and was treated quickly and well...all in less than 1 hour. I will be using them again...very professional

Amazing staff, both friendly and great at their job!! I needed 5 stitches and the whole experience was quite awesome, ;) starting from the front desk, nurse to my PA! Thank you!

Our visit far exceeded our expectations. The provider (Physicians Assistant) was a consummate professional in explaining everything after treating my wife.

Got a fast appointment, quick , reliable care. Thankyou !