Access Medical Center Urgent Care Oklahoma City

We were able to get an appointment right away. The experience was amazing. The nurse and PA were wonderful to my mom(91). They were so professional and kind. We were in and out in no time at all. I highly recommend.

I went in yesterday for eyes popping, eyes burning, sinus pressure. They told me I testes negative for covid ans flu. My blood pressure was high. The Dr did the normal check of my breathing, my ears and my mouth. Told me it was viral and gave me home remedies to conduct. Didnt prescribe me anything. I left and was in so pain from my head feeling like it was about to explode. I went home took my blood pressure med and tried to go to sleep. I tosses and turned for 4 hours and I couldnt take it no more so I went to another Dr. Ran same test and ruled sinus infection. Gave me steroid and antibiotics. Immediate draining and coughing all kinds of stuff up. I said all that to say, always get second opinion.

1. Easy to make a visit time.2. Quick and easy in and out.3. Katrina was sweet and awesome!4. Dr. Farlie was knowledgeable.I attend this access medical- a couple of times a year and over the last 2 years it is always clean and the people are nice and knowledgeable. Does not feel like your Harding animals in for a “quick fix”.

I had a good visit came in to be seen for my sinus infection and everyone was so warm and welcoming. The front desk to the back office. You can tell they work very hard cause it was a lot of people in the lobby and they handled it with ease. The front desk lady already had my copay ready and had me checked in before I walked in the door and the ladies in the back got to me very quickly. This will always be my go to urgent care. You need more people like them that actually care and wanna help.

DO NOT GO HERE. THEY WILL DOUBLE CHARGE YOU and REFUSE TO COMMUNICATE.TL;DR: They made a mistake, charged me for it, and refused to refund me or credit me, or *communicate* with me.I went to All Access on Rockwell to get stitches on my finger. I was told by my physician (via written documentation) to return to the clinic in 7-10 days for suture removal (see attached picture).I returned on day 8; they charged me $75, I saw a different physician who told me, you are here too early. Your suture removal should be from days 12-14.I talked to the front desk, who called the manager (who wasnt there), and was told, you saw the physician, so thats why we charged you.They are unable (or unwilling) to recognize that **the only reason I arrived that day - and thus was charged because I saw the physician was because the initial doctor told me to**. They made the mistake; I got charged for it.I have repeatedly asked to talk to the manager, but am always told, shes not here or we are really busy. Terrible clinic; do not go here.

I was seen within 5 minutes of arrival. Ran test. Dr was prompt to the room. Gave me diagnosis and instruction. Write my RX and I was on my way. Great service. Friendly staff, clean environment.

The receptionist was rude,curt, and flippant at the mouth. I was not feeling well and had questions about coming into the building because usually, with cough and the things that go along with that, they ask you to wait in the car. Had I been feeling any better than what I was. I would have told him to go play in traffic. Otherwise, the rest of the staff were friendly and took decent care of me. It will be a while before i go back,even if I do need to be seen and they are less than 5 mins from my house because of his rudeness. We all get stressed at work so I could understand an off day, but my daughter told me she just called to ask some questions and got the same snarky attitude. Boy bye.

The clinic would not provide the required physical we needed, although they had done so in the past. That was fine and I understand police changes, however the front receptionist was rude when I asked why the policy change and if it was for all Access locations. She then made fun of me when I asked her if my debit card would be credited back for the charge of the physical and made sure to be loud so the few people in the waiting room could hear. Any customer who paid for a service and then that service is not provided should not be shamed for asking if a credit will be issued.

Receptionist was efficient, polite, a breath of fresh air from others Ive delt with. She was a mature woman who had it together and knew how to run the front desk and it was busy! Triage & PA were quick efficient nice. I was in and out treated and on my way quickly! I will be back to Access Medical in Rockwell.

I would give 0 stars if I could.I went in and explained I was having severe, persistent pain in my upper right abdomen by my ribs. I also informed them that my pee was considerably darker and that I had been throwing up all night. I explained that it was the second time this had happened to me. At the time, I did not know that these symptoms all pointed to gallbladder issues. I was brushed off and told that I was most likely experiencing muscular soreness which I knew was not the case as I hadnt done anything recently to cause soreness. A few months later now, and I had another episode of this pain. I had to go to the ER and found out that my gallbladder had developed an infection from having gallstones stuck in my bile duct. I had to have my gallbladder removed two days later after staying in the ER to be monitored. The infection has damaged my liver, I now have to have more tests done to find out the extent of damage.Please be persistent if your pain is brushed off as it can be serious!!I wish I was taken more seriously and maybe this could have been avoided.

Ive gone to this location a lot in the past and it was always a good experience. I told my fiancé to take my child to this location about 4 weeks ago and he had a terrible experience. Said he will not come back to this location. He said they were unprofessional and rude. Well today I came in to get tested for the flu and Covid and the receptionist was cold and not welcoming at all. There was no friendly in any of the staff working today. The doctor was okay but the receptionist and medical assistant acted like they couldnt stand people. Will not return after this visit even though it was my go to for years before this.

Receptionist was very rude, not helpful. Patients come to urgent care when they feel unwell, to be treated with such a disgusting attitude is very unfortunate. I was filling out the paperwork when the app asked me to check in at the counter. I proceed to the counter and the receptionist rolls her eyes and just looks at me, I explain that the app asked me to check in at the counter when she rudely says Im checking you in. I cannot see her computer, she did not let me know that, how am I supposed to know she was checking me in?Would not recommend this place. Common courtesy is lost on the receptionist.Update: Kyle the Dr. was fantastic, nice, caring, listened and was able to help me. So, if you can make it past the attitude at check-in at least the Dr. was caring.Thank you for your response.

Called ahead of time, we were told they were open till 8pm. So does your website. When we got there at 7:25pm we were told that the manager said to shut it down and they would not see us. My 5 year old girl is in my arms in pain, with a possible fracture, they could not care less. We told the guy and he said that his boss said no more patients and that was it. We asked if he could call her, and he said she was unavailable. There was no emphaty nor care. A complete disregard for any humanity in the interaction.

I had a great experience as a walk in at this clinic. From the moment I walked in the lady at the counter was very friendly and nice. The check in process was easy. I didn’t wait too long before I was seen and the Dr. really took his time hearing me out and providing a good treatment plan. This will now be my family’s go to urgent care clinic when needed.

The staff was very friendly and helpful and the wait time was short. The only reason I am giving 3 stars instead of 4 is because I had an X-ray and they had no disc to give me to take to the orthopedic doctor for follow up. When I checked back a few days later, they still had no discs. I asked how my doctor may be able to access the X-ray results and they told me there really wasn’t a way. So, I may end up having to pay for two x-rays. Seems like you could go to the store and buy discs or use flash drives or borrow from another clinic - or figure out a way to temporarily solve this problem while waiting for your shipment to arrive. But instead you place the inconvenience and problem onto the patient.

Everyone there were very nice and professional. I made an appointment on a Sunday for a severe pain thinking it was a UTI. Turns out it was a bladder infection. I was subscribed an antibiotic. I really appreciate everything and feeling better already.

The nurse who took my blood was GREAT, I didn’t even feel the needle. She was so friendly and reassuring also.

The front desk lady is definitely not a bowl of happiness neither in person, or by phone. Customer service skills need sharpening. Nurse and dr were both very pleasant.

I have always gone here in a pinch and recommended this location to my friends and family. After my experience today, I wouldnt dare to recommend this location to anyone ever again. The main problem is the lady at the front desk named Sunshine... When I walked in with a smile, I was not greeted very politely back. It was 8 am and the clinic just opened honestly I understood. My problem started when the prescription was not sent to the pharmacy, within an 8-hour time frame I went to the pharmacy 5-6 times to check if my prescription was ready, and every time I was told there was no prescription on the pharmacys side. At 5 pm, I decided to call the office and see what was going on, the first time I called no one picked up for a while so I just assumed they were busy and called back in a little bit. The second time, the phone was picked up and Sunshine decided to rush me to be placed on hold, I proceeded to wait almost 20 minutes on hold before I hung up and drove up to the clinic. When I walked in she said on the phone A patient is in front of me, I gotta go love you bye, first of all, this is highly unprofessional to be making personal phone calls on an office phone and I cant help but wonder if that is why I was placed on hold for so long and not helped. They figured out that the prescription was never sent to the pharmacy and they told me 10-15 minutes the pharmacy should receive it. Sunshine did give me attitude when she told me this information, but I decided to let it go. I went to the pharmacy and waited 25-30 minutes and they still had not received the prescription. I went back to the clinic and walked in and Sunshine gave me the loudest sigh and rolled her eyes when I asked if the prescription had been sent yet. To sum it all up, the PA-C was fine, but the front desk was more than enough for me to find other places to visit.

The receptionists we’ve spoken with recently are not nice. We’ve brought our child here 2 times this week with zero help other than a script for other the counter medication that insurance won’t even cover. He’s 5 days now of fever, and they won’t give a dr note because “he may not actually be sick this time” even though he was there yesterday and the receptionist said it could be extended if he still had issues. Let it be known these people don’t know hospitality in the slightest. The dr’s are nice. Receptionists are the biggest issue.

Wish I didnt have to give a star. Dont waste your time or gas coming here. Theyre open until 8pm and sign reads, walk-ins welcome. I showed up at 7:18pm and was told I could not been seen until tomorrow

I’ve never had to ask for a refund before. Based on my experience and the attitude and professionalism I’m not sure this place should even be open or operating. The receptionist was fine. My appointment was 11:30 I got there at 11:15 this was also my second time here. The nurse called me back at 11:45 but when she called me she stopped and made sure the lady after me didn’t need to go first, which is just rude and unprofessional. Then she proceeded to be inappropriately rude to me the rest of the time while taking my vitals. I’m not one to treat strangers horribly or get into confrontation in a setting like this but I’ve never been mistreated so horribly in a medical setting. Feeling sick for the last week and a half and personal life I called my mom and was extremely upset. The doctor then tried coming in the room twice but left when she saw I was on the phone, I told my mom she wasn’t coming in and the doctor also had an attitude about me being on the phone which I understand but I don’t understand when it’s bc I’m uncomfortable in that setting bc of her nurse’s mistreat. The only reason I stayed for so long is I had already paid my copay and again having never been treated so horribly I didn’t even know if a refund was possible or if I was going to be denied medical help as well as my money. The entire experience was unprofessional and that nurse does not need a job doing anything that requires care of patients or human beings in general, same to the doctor honestly.

I have been coming to this location for years but i will not be back. I scheduled an appointment for my daughter and we ended up waiting for over an hour and half for a SCHEDULED APPOINTMENT, I understand staffing issues but if you dont have the staff to cover then dont have the appointments available to book. Ridiculous.,I will say most times the actual care we receive has been great from the medical staff, just the appointment process is a joke. I have never had these issues at the NW Expressway location and no longer be coming to the Rockwell location

Made an appointment online, had an availability within 45mins, arrived and waited about 5mins and was being seen. Doctor was dead on and my issue was feeling better the same day. Thank you for your urgent care!

They gave me a flu and Covid test and then proceeded me to send me out the door without giving me a doctors note I had to ask for one sidenote they were both negative, but Im still sick they didnt do anything beyond that

Prescribed overdose prescription.My wife took my son to this urgent care for an ear infection treatment. But, the physician prescribed Amoxicillin 12.5 mL dose for every 12 hours. After few days, we realized the dose was wrong, because he was treated for an ear infection few months earlier with the same medication with different dose. My wife called to verify what is the correct dose. After verifying, my son supposes to take only 7.5 mL for every 12 hours NOT 12.5 mL in the prescription. My wife requested to talk to the manager or person in charge. They refused to give any name or phone number. They said the manager will call us regarding this incident. But, there is no phone from this facility. We will never take our kids to this urgent care again.

Software issues might cause a 30 minute or more longer wait time. Inattentive staffing. Capable of the task.

Dr. Lilian Tran was wonderful on both my 2 recent visits. She was professional, diagnosed my issue accurately, prescribed effective treatment and was appropriately empathetic. All the staff was professional, efficient and kind. Ive had good experiences every time Ive used this Rockwell clinic.

RUDE receptionist! The place is nasty. The entire staff is lazy! We made an appointment, and still waited over 30 minutes and still was not seen. People coughing and hacking everywhere. Gross! I will never come back to this one! Complete incompetence!

What a great staff. I wasnt feeling good is the only thing that made this visit unpleasant. They were fast & efficient & they listened. I will definitely use them again & refer others.

If i could give less than one star i would. front desk receptionist was rude from the jump. constantly rolling their eyes. i called for the corporate office number and the receptionist couldnt give it to me. she needs to be fired. absolutely ridiculous to be hung up on after she is unprofessional while at work.

I will not go back. The lady that did my vitals was rudeThen when I got in a room the lady came in and get ready to check me out real good then she left and I stayed in the room for a little longer and then finally the other lady came in and said I was good to go handed me some papers nothing else. So I wont be back there.

Staff (other than front desk) had no people skills whatsoever. Long wait over an hour and there was 1 patient there when I arrived. Their excuse was there were 4 people there but they most have walked in—the 1 person there when I arrived came in the 1 car in the parking lot!! PA was okay but bristled when I said id been waiting a long time. No small talk—even about weather—to make patients feel more at ease. Would not recommend. Very gloomy place filled with surly people.When I left there was a disgruntled client there complaining about deductibles but then again stuff was distant, non caring and had no empathy.

Woman at the front desk and the nurse were incredibly rude and not helpful. Doctor man handled my toddler to check for an ear infection. Will never be returning. I felt like I was a huge inconvenience for visiting their clinic with my toddler who wasn’t feeling well.

I love going here they was very nice to me and my granddaughter they was quick on getting me in and out . I will go back if it ever comes to it again Thank You So Much .

Great place. Bilingual staff. Nurse was very kind, understanding, and got me in 20mins before my appointment.

Granddaughter was positive for Covid, YEAH! SAID NO ONE EVER!!Received 2 prescriptions for cough and infection brewing in her lungs. Hope shes better soon. Thanks everyone!!

Cucumber Salad:It started like any other day. Just a sweet husband tryin to make a cucumber salad for his boo.. but with the vegetable slicer…the salad ended up with some unintended ingredients :-0But no worries! The very friendly staff at Access Medical stitched him right up and even left us in stitches with some great comic relief :) thank you everyone- especially Lisa and Harley!

I drove twice today to this clinic. First time the front desk lady said that my Aetna Betterhealth was inactive. So I went home and called my insurance. My insurance told me that yes my Aetna is not active until tomorrow but that I do have coverage under Soonercare. So I drove back and let the front desk lady talk to my insurance to explain to her that she needed to switch my coverage from Aetna to Soonercare and it would cover. She was rude and clearly said no, she can wait until tomorrow. I feel pins and needles in my throat. My insurance told me to go to a different clinic. Maybe shes just rude, lazy or needs more training

Had a fall that needed checked out. First contact was the lady at checkin desk. She was exceptional! Met Dr. Weldon. who immediately put me at ease and explained instructions very well. X-ray tech got me in/out expeditiously.

Everyone was so sweet and seemed happy to be here at 8AM on a Saturday morning. ALSO THEY WROTE MY NAME ON THE PAPER ON THE LIL BED IN THE OFFICE! HOW CUTE!

Great place. Everyone from the receptionist, the nurses and the on call doctor were very professional and nice. Ill definitely goes back for everyday illnesses that doesnt require a trip to the emergency room.

Nurse and doctor were kind and professional. The receptionists was rude and dismissive and seemed to be annoyed at my having arrived to an empty waiting room.

The technician was super sweet and so personable. The Doctor was exceptional. Love this place!

The staff was amazing. The lady that checked me in was so friendly and helpful totally recommend this place

We came in because we noticed our four yr old had a really bad rash on his back after school. It had been a really long day for everyone, but the entire staff made our day better! We received excellent care as soon as we walked in. The individual at the front desk even noticed that our 4 yr old was restless and offered us crayons and a coloring sheet. The triage nurse made us laugh several times and helped put us at ease. The doctor was incredibly effective, efficient, and very knowledgable. We are happy to say that our 4 yr old has the right medication, the right diagnosis, and is already on the mend! Thank you all for your help!

I had caught poison ivy before the weekend and Ive called everywhere online to get in to get a cortisone shot nobody could help me with my soonercare insurance but Access medical did. From the phone call to meeting them in person to front desk the nurse the doctor everybody is very very professional and am really thankful for these guys. You guys are great.

Scheduled a follow up due to non-improved/worsening contact dermatitis plus possible brown recluse bite. Went in Sunday so only one doctor (Lilly) and nurse (Katrina) attending, making wait lengthy. They were both attentive, thorough, and just delightful, though.

Ive never been to a hospital or anywhere where they treat you like your staff did me you know they were real nice real pretty and they treated me with all the kindness in the world they even took me all the way back to my car you know I didnt even have to walk back to my car so I really appreciate it that and if everybody would treat patients like your staff did then this world will be a better place and people wouldnt be so scared to go to the hospitals thank you so much and I will come back anytime

Excellent care. Everyone there was so sweet. They genuinely care about how you feel and it made me feel better.

I’ve never had luck with access medical care facilities. But I took my son in this evening and the location I went to was amazing! We had never been to this location before, and from start to finish, we got the best care! Fast friendly environment! Doctors, nurses, and assistants listened carefully, and did the best possible steps/tests/exams for my son’s symptoms. Very helpful staff! Will definitely use this place again for any future visits needed.

Nurse that called me back into a room was not friendly. Did not speak and had an unpleasant demeanor. Just immediately began asking questions once I got back there and spoke too loudly.Receptionist was very nice. The physician assistant got my issue addressed adequately.Also lots of long wait times waiting to be seen, waiting for the physician assistant, etc.Not the worst experience but definitely could have been better, especially the nurses attitude and the long waits.May look elsewhere for future services..

Overall, my visit was a positive and reassuring experience. I highly recommend Access Medical Center Urgent Care anyone in need of quality medical care.Thank you, for your exceptional service and dedication!

The nurses and doctor were so nice. We showed up right before closing but they still saw us even though it made them stay longer than 30 minutes after closing time. They were not in a rush at all. My son is non-verbal with autism, so very tough patient and they were all just so nice and caring. Hard to find such caring people like those 3 employees!

I was asked where I wanted to pick up my prescription and then when I checked out they had sent it to another pharmacy location. I was also charged a co pay that shouldnt have been collected. You need to get your staff up to date on current insurance changes. Since that visit Ive tried calling multiple times for billing and they just have you on hold and never answer phone. Or there open but they have the phone recording on that says they are closed. This has been going on for several weeks now.

A truly positive experience! Smooth process to set up an appt time online. Greeted immediately at reception then took only 2 minutes to complete paperwork. Was brought to clean and cheery exam room immediately for vitals. Swabbing completed for testing and after results received had follow up with experienced professional nurse practitioner who was compassionate and a capable patient educator. I felt confident of quality care. Prescriptions were transmitted smoothly for quick pick up. When you are sick while away from home, this facility is the closest in personal care to your own pcp.

The staff was very polite. My only complaint is that it took the receptionist 30 minutes to verify my insurance. There were others before me but you cannot be seen until that is completed. Once that was completed I was able to quickly see a doctor and received test results within 15mins

Visited today at 2:15 to get a strep test for my daughter. I checked several Urgent Care centers on-line and this one said there was no wait. Apparently, there is not a wait because as of Dec 4th, yesterday, they are no longer taking walk-in appts … and the next available was at 5:45 … 3 1/2 hours later.There wasn’t a single person in the waiting room and one other car in the parking lot.They need to cover up their sign and also have some kind of on- line notification that it is now by appt only.

The nurse the checked me in for my last visit was so friendly and even wrote my name on the guest seat paper. The fact that she spelled it right made my day. All the staff there are great.

The environment didn’t feel very welcoming. It might have been due to my skin tone, as they were noticeably more friendly to someone of their own race. Idk I could be wrong. Love and light. X3

I scheduled my appointment online and did all the paperwork my appointment was for 9:30AM I wasn’t seen until like 15-20 minutes after and there was 3 walk ins in front of me.I wish they had seen me quicker as I did have an appointment but overall the place was clean and the staff along with the PA was really nice and welcoming they were quick and efficient.The reason for 4 stars is because apparently the paperwork you do online doesn’t always transfer over and also the extra wait time.I would recommend this place though if you need to be seen because they were knowledgeable and friendly overall . They take walkins so I wouldn’t even schedule an appointment next time.Thanks access medical! Got the answers I needed

This was my second visit and the wait was a little longer but excellent service.

They got me in and out quickly. Very professional and helpful!

No wait for my 8:30 appt, and quickly got the treatment I needed. PA was kind and attendant.

Ive always had a good experience at Access Medical. I hadnt been in a while. I was going elsewhere but wasnt getting the treatment I needed. This time, I went back to Access medical. The automatic check in made it super convenient. My wait time was short but most of all the medical staff were awesome. The doctor especially was friendly, he knew exactly what I had going on and got me fixed up.

I felt terrible when I came in. Kathy, the Nurse, made me feel better. She was absolutely AMAZING! The PA I saw went right to what needed to be done, crossed every T and dotted every I. They tried all they could to get me well. We came from Tulsa to visit Family and didnt expect to be at an urgent care. Both the PA and Nurse Kathy were so wonderful in treating me. They listened to our concerns and really gave us their best. THANK YOU THANK YOU THANK YOU for doing everything you could to get me well. You are appreciated beyond words. For your Professionalism and mostly your Kindness. When you dont feel good and are treated with kindness, it makes you feel better. Im grateful for you.

Would have been better if they sent both of my prescription to the pharmacy

They are an excellent urgent care facility! The staff is friendly and I am always well taken care of!

This was absolutely the worst urgent care visit we ever had. We were made to feel bad for coming in from the moment we first spoke to reception. We arrived 20 minutes before they closed and were told they would have to see if the manager would even allow them to see us. We were just there for a flu test. After taking the test, the PA or FPN who came in belittled us for not treating the fever at home instead of coming in. Once we received the discharge papers, we were told we were good-to-go and as we were leaving the receptionist said “where are you going? You have to pay!” then began laughing at us. She said I had to pay 10% of the visit, even though I have an urgent care co-pay that’s less than she quoted. I said “fine, I’ll pay whatever, we just want to get out of here.” And she charged me more than she quoted. They have successfully ensured that we will never visit an Access/NextCare facility again.

My son was able to be seen quickly by caring staff on a Sunday afternoon. Everyone was kind and professional. We have been patients at other Access Medical locations around the OKC metro for over a decade and always receive the care we need. Very thankful! Will come back.

These guys have it going on! Quickly booked an appt. Saw the doc who diagnosed my problem. My meds were ready at Walmart before I could get there.

Dr. Roseberry was excellent, listened to my concerns, and visit was quick.

The initial impression wasnt all that great, because of unprofessional receptionist who carried on a loud personal conversation on the phone the entire time of our long wait in the waiting room. After that everything was great. The nurse was amazing, the Physicians Assistant listened well and showed compassion. They provided good and timely service.

I went in this morning and check in was quick for an urgent care. Triage intake was quick and the MA. Overall, all the staff were courteous and kind through the appointment. Lillian Tran, PA was energetic, thorough, and had excellent bedside manner.

I came here to amc urgent care on mustang road and they took real good care of me. The lady at the front desk was real nice and she was very helpful and works hard. And the nurse who did my post accident urine analysis Alyssa Price I think her name was, was very patient with me and very thorough and did great work. I would give them a raise if I was their boss. Thanks

It is always a pleasure to go to this place when my health is affected, the staff is very professional and pleasant, the medical diagnosis is always accurate. Thank you.

I have used this urgent care for over 5 years now. For both my children and myself. They are always so nice and fast. Definitely recommend.

Poor testing procedures. Physician was condescending. I have a condition that can be bad real quick when I get sick. Sent me home with no answers. I fell very ill within a week after this visit and ended up in the ER. It was a simple flu b strain but turned into pneumonia. These folks do not know how to perform tests correctly. Very poor bedside manner from the physician, talked down to me like I was a child. I will never go or recommend anyone visit here. Advocate for better care and go elsewhere. These guys almost got me into a very bad health situation with their neglectful ways.

All of the staff were phenomenal! Friendly and caring. My visit was relatively quick…not a lot of wait time. I think I finished the daily mini crossword and today’s worldle during the “longest” downtime. I did have all my questions answered. Come here for your quick urgent care needs!

Very good. I got excellent care. It was a bit slow but I understand the hurt children should go ahead of me, since my case was not an emergency. Thank you.

I made an appointment which was smart they see appointments first. I paid my co pay, the nurse called me back she was very nice and friendly, she did her thing took the test put me in another room I waited just a little over 15 min. For the Dr. who cool and kind he did his thing gave me my discharge paperwork my notes for work sent my perscription and I was outta there.

Care was quick, the staff was kind and understanding, they made accommodations when they knew the kind of care that I needed.Came a second time for a new medical condition I’ve never had before. Doctor and nurse were listening to my concerns and solved my issue. The front desk is as kind as always.

The man that delivered the meds to me, and he was very kind, and got meds to me, even with in just before dark.

Excellent experience. Easy checkin. No insurance issues. The nurse was friendly and very good. PTA was absolutely incredible. She went out of her way several times. Incredibly good. Thank you all.

Excellent service! Fast and friendly. All staff, from the front desk clerk to the nurse and the provider were all professional and displayed that wonderful southern hospitality that comes from loving what you do and who you serve. I would highly recommend.

Very nice. The staff was friendly, the wait time was minimal (though we were the only one in the waiting room). Dr. Liliana was pleasant and friendly and explained what was going on in an easy to understand manner. We were in and out in under 20 minutes. Would recommend.

Only waited about 15 minutes to see doctor. Staff were very friendly and professional. Receptionist was very nice and helpful.

The lovely lady at the front desk was personable on the phone and in person. They were running late, which I expected. The back office was efficient. Tanya Keck PA-C, was caring and the M.A. was very efficient.Good experience all around.Recommend😊

The North Rockwell location is a quiet spot with quick service! the staff are respectful and nice. The PAs are great at listening to their patients as well as the nurses. They make patient visits comfortable and casual.Only recommendation make the phone line more accessible to patients. Anytime I’ve called I’ve been sent to the call center not the medical center. If this is not an easy fix put more info about the clinics on NextCare. Some people are not comfortable with opposite sex doctors. Knowing who is the Doc that day can make a difference if someone is seen for sensitive issues or not.

We typically only go to Mercy urgent cares, but on a late Sunday evening, this was our only option - unfortunately it was an awful experience and we won’t ever be back or recommend.My young child is extremely ill and I felt better having her seen immediately rather than waiting for her pediatrician on Monday.We arrived at 7:00pm, an hour before their listed close time.Upon walking in there wasn’t really any sort of a greeting. I informed the front desk lady that my child needed to be seen and tested for possible Covid. I gave her a run down of her symptoms and went to do the online paperwork. After about 20 minutes the front desk lady said our insurance wasn’t valid. This was a surprise to me because nothing has changed.When I asked how much it would cost to just do self pay because I really wanted her to be seen, her response was “well what do you want us to see her for?”… UHH HELLLLLLO!!!! She obviously is ill.Her attitude was honestly enough for me to not even want to give them my business. A few minutes after we left.. the front desk lady also left. Which is odd because it was only 7:20.I feel like my child was denied care because they were ready to close.I took my child to her actual doctor today to find out 1. She does have active insurance (wow!) 2. She was positive for flu AND Covid.This could have been treated much sooner if it wasn’t for the careless staff at this place! DO BETTER!

A great place to go Access medical on Rockwell Ive been going to them for some years now with both my grandchildren and even me they have always been courteous and prompt. The doctors and nurses are very nice very courteous and right on with whatever it is going on with all of us I would recommend this place to anybody Im almost 70 sometimes that age let people know Im telling the truth hopefully it will. God bless you all!

Speedy, efficient and friendly staff. The NP that I saw was attentive and interested in my symptoms.

The front desk lady clearly didn’t want to be there and had no personality

They advertise skip the wait and schedule online. I scheduled an appointment and arrived 15 minutes early as they suggest then they said there will be a 1 hour 30 minute wait. I told them I scheduled a visit online and confirmed and filled out all my paperwork online to speed things up and they said it would be a 1 hour 30 minute wait. I went south 6 miles into an urgent care in Mustang on the same road and there was no wait. If this happens to you then just call another local urgent care and go there. The online sign in scheduling is a joke. Dont do it.

Do not go here. The receptionist at the front desk was rude and very unprofessional.Nasty attitude.

Great service and care at addressing my health concern.

Wonderful...the entire staff was incredible. Check in went quickly...nurse & Dr.were so kind and accommodating...the entire experience went smoothly....couldnt have asked for better attention. Big thanks to the entire staff!!Sarah Duvall

The receptionist was the rudest person I’ve ever dealt with at a medical facility. She was having issues verifying insurance and while I was trying to answer questions to resolve the issue she rolled her eyes, interrupted me, spoke down to me and generally had a snarky response for literally no reason. I will never go here again and will be filing an official complaint as she personally interfered with me receiving medical care. Unacceptable from a medical clinic.

Best experience with an urgent care. Everyone is professional and courteous, they have testing and X-rays on sight. You can do your paper work and check in on line. You can see how many people are head of you and can wait inside or in your car. They offer walk in or appointments.

Just a great place to go for treatment. The staff are professional and friendly. The service was great and quick

I came and with multiple dog bite wounds, and PA, Tran debrided them and bandage them up according to what she felt was needed at this time instruction instructions were very clear and plain to follow. Then I had x-rays and that didn’t take very long to get the results back with Del breakage everyone was nice and considerate, and very timely, from the from the time I walked into the axis Medical to the time I left, I would recommend this place for urgent care

The online check-in was fast and easy and I did it on my phone on our way there! After we got there, we only had to wait a few minutes before we were called back. The nurse took my son’s vitals and then right after she left a PA came in and diagnosed my soon very quickly! We were in and out and they sent the Rx to our pharmacy and we were done! So simple! I definitely recommend this urgent care!!

No waiting, everyone very nice and professional! I am on the mend!

It was very busy when we went today, so there was about a 40 minute wait past our scheduled time, but the receptionist was upfront about the fact that they were running late and told us what we could expect. Once we got in, everyone was efficient and we were in and out quickly with a diagnosis and a prescription sent to our pharmacy. All in all, a great experience despite the delay.

I cannot express how thankful I am for the staff that helped me today. From the lady who checked me in to the very end,They were so helpful, polite and made me feel like a friend or family member. Definitely recommend!!

Ive been going here, off an on, for years. Basically whenever its not convenient to see my regular doctor. So mainly colds and allergy related issues. Ive always been treated quickly and accurately.

What a great team! From the lady at the front desk… To the nurse that took my information and blood pressure to the doctor!Very professional, very friendly, and very timely!! Everything was very organized and clean. I felt like I was heard and understood completely. Great job to this amazing staff!

Nurse was quick which I appreciated. PA was still very courteous and had a great bedside manner even though I was one of the last patients of a very long day. I was prepared to give a great review! However, when I left and read my exit papers, I was annoyed that my paperwork said I was there for a Covid evaluation. The reason I entered I needed the appointment (electronically) and what I said verbally was that I needed a flu test because I had been exposed to and have symptoms of flu. Other than that, I was very pleased with the experience.

I am sick- nurse ran nose check-101 degree fever- ache all over—nurse said I had the flu. After sittin for over 2 hrs- the PA said it was not the flu and she did not have anything for me. What a cheap medic! Never go there again. That cost me over 30.00.

Great people- couldn’t help me with dehydration but gave me the information I needed to get somewhere that could help without going to the ER

Staff was AMAZING . The wait to be seen was short and the doctors were helpful and courteous. I recommend this place for all your medical needs.

I made an appointment online for 5:40 p.m. it was not until 6:45 p.m. I was seen by the PA. She was incredibly friendly but immediately went to COVID as what was wrong with me, without testing me or offering to test for other illnesses. She was in and out within 5 minutes and another 8 minutes for me to be discharged. Everyone was very nice, but the wait was unacceptable. Next time, Ill do a telehealth appointment.

This is the only Urgent Care that I go to when Im not feeling well. Ive been going there for years. They are always super polite, friendly, and extremely professional. I would definitely recommend!

The ladies in this office are amazing. So friendly, helpful and understanding. I went to another office and had a horrible experience. Night and day difference. The other office can definitely take some notes from this one. Thank you for all of your help!!!

The nurse and PA were very sweet and efficient. I do feel like people who went to the trouble of making an appointment should go in at their appointment time. I was on time and waited 40 minutes while walk-in patients went ahead of me.

This place is a scam. Outrageously expensive even with insurance. I hate that we as Americans have to put up with this kind of extortion.

Ms Tammy at the front is so sweet, patient, and understanding with everyone coming in feeling so crummy. Very thankful for her. All the staff are pleasant in my experience and Ive been coming for years.

Cracked a molar late Saturday. I’ll get into my dentist early Monday, but in the meantime, they were able to get me on an antibiotic and ibuprofen. Really appreciate it! My future crown does, too. :)

My individual experience was really good. Staff was very pleasant. The only bittersweet part of it was the next day when I tried to bring my daughter in for covid-19 testing as a walk-in only for the front desk to say that theyre only accepting appointments. Which is odd when the website says they take walk-ins. The latter wasnt my entire experience, just wanted to be honest.

Very frustrating when all they want to give is give covid tests. Shocking i dont have covid. But i had to wait 30 mimutes for the test results. They really dont really want to help the patient or listen to the patient.

Great staff very nice and welcoming. From the front desk, to the nurse, to the doctor. Great all around. In and out..

Very good and barely no wait time

The front desk needed to know more about the required online paperwork and process as well and better customer service skills. She was not helpful in any way when my sons information did not go through. The nurses and Dr we saw were great; pleasant, very helpful and professional .

I scheduled an appt for 4pm. I was in and out in great time. The front desk and back office nurse were very professional and friendly. I’d definitely recommend the North Rockwell location for your healthcare needs.

Our experience this past weekend at Access Medical Center on Rockwell was terrible. We were told (after having made an appointment and checking in online) our wait would be approximately 30 minutes and after an hour (an hour and a half after we checked in as they were still taking walk-ins) I asked for an update and the front desk staff was amazingly rude. We took our daughter to another Urgent Care and received amazing care right away.

Amazing facility with kind and compassionate staff. Listened to all my concerns and went above and beyond to help me get to the bottom of my health issue. Used to go to Mercy GoHealth but will be coming back to Access Medical from now on.

My PA-C Lillian Tran is amazing! Her bedside manners are top notch! And she’s funny! Her assistant Lacy is wonderful as well. Thanks!

I didn’t have to wait long and everyone was very nice. Dr. Bullock was super wonderful, he listened and was interested in what I had to say. I got exactly what I needed to get better. My PCP office takes about a month to get in, so it’s nice to know this place is here when I need something a little sooner. My only suggestion would be a charging station in the waiting room because the check in paperwork is done on your phone, Other than that, 5 stars.

Dr. Bullock was incredibly patient and informative. He was very inquisitive about my current situation and made sure he had full understanding of my symptoms. Once diagnosis, he was very thorough with explaining my treatment plan and gave tips/tricks to adjusting to some of the medications. Very much appreciate him and the staff today! All were friendly, quick and accommodating!

Andrea, PA, was very sympathetic and helpful. Rest of staff nice too.Update: got sicker by Monday, but couldn’t get anyone to pick up the line for over 30 minutes. Staffing issues? Don’t know, but it was very disappointing to not be able to get through. I had to go somewhere else after all.

There were many people waiting before me however we didnt wait long. Very efficient. The PA tested, confirmed and prescribed medicine within 25 minutes. We were serenaded the test results which made a less enjoyable outcome to a more pleasant one.

This is a good clinic. We saw provider Kyle Johnson and he was knowledgeable and friendly. The nurse was good too. Tests came back negative for my daughter but was able to get a steroid shot. On line checkin is easy and you can book appointment online.

I had been falling around. The local ERs dont see a problem. This group had the compassion to allow my brother to fill out all the paperwork without any rush. Everyone from reception to discharge was great. They made me feel comfortable and as if I mattered.Thank you, people! Faye

Good care by staff, but extra care needs to be taken when placing info in files. Someone else’s flu results were put in my file resulting in being told that I had the flu even though no flu test was administered. All is good, but could have been a problem had I not questioned that.

I liked that they had rapid tests available and I was able to get my COVID results asap, while still in the office. Also, the ladies that helped me were nice and helpful. But their ‘appointment’ system is very inconvenient and backwards if I’m being honest. I had an appointment scheduled for a certain time and when I arrived to my appointment I was told there were 9 people ahead of me and there would be a 2 hour wait. I questioned what was the point of the appointment if I was still going to have to wait as if I was a walk in. The receptionist proceeded to tell me there pretty much was no point of making an appointment because I would still be seen in the order based on walk ins. To me that didn’t make much sense. It’s pretty common understanding that walk ins are taken when they can be seen, in between SCHEDULED appointments. It was very inconvenient and quite annoying that I showed up for my scheduled appointment and had to go back home and come back after waiting over an hour.

The staff was very helpful and sympathetic. My only negative is that they were short-staffed and had to turn people away (not their fault, obviously). But my care was great. I had a knee injury and the nurse/tech immediately offered a wheelchair and even wheeled me all the way out to my car. Good Covid standards posted and observed.

Kind and knowledgeable staff. Such an easy visit! Thank you!

I am really pleased with this place. I’ve taken all 3 of my sons here at different times and each time I set up an appointment online before coming, they got us back super fast! The drs are knowledgeable too!!! I will recommend to everyone!

The staff was amazing during our visit tonight. My daughter was nervous about getting stitches but they were wonderful with her and the stitching job was excellent.

Great staff. Very caring.

I did all my paper work online booked appt online walked in and was seen asap everyone was friendly and fast and explained  what was going own and was out, with meds sent to pharmacy for pick up, great job ladies I would recommend this place if you are sick or feeling bad.

While the wait was long, it wasnt their fault and they were extremely kind. I wish the PA there was in a practice and could be used for regular physician visits. She was wonderful and very personable. The one gentleman that was working with her was also very friendly. Id definitely go back there for care.

I rated them 4 out of 5 stars because we were the first there, but it took over 30 minutes to be seen. However, I felt all the employees were fantastic and very friendly given the early morning on a Sunday. I felt they listened to my concerns and really checked out my daughter. I would go back to them, but knowing there would be a wait no matter if you’re number one or the tenth person there.

Tammy at the front desk, sets off the best patient experience 👌 she is so helpful everytime my family has been in. Its fast in an out care. Great physicians as well.

I took my daughter in 15 minutes before close and the staff was very nice and did not make us feel like they didn’t want us there. The staff took very good care of my daughter and was very friendly. Thank you!

That was extremely fast and everyone was very nice!!!

Called before we went because of no insurance and was told the visit with culture would be $250. We left paying $350. Tried to call back to get manager on the line to help with rhis issue but billing option just got busy signal and was on hold forever that i just gave up.Only gave 2 stars because the medical staff was nice.

I went in for X-rays. The staff was very friendly and efficient. I was there only 40 minutes. They said they would call me with the official radiology report. I received a call less than 10 minutes after I left. Much better than the emergency room!!

Save your money and go somewhere else! Went to the facility they got me right in and out. Seem like it was ideal visit when you are sick and wanting to feel better. My issue with this facility is after I was seen they didn’t send my prescription over to Walgreens. Spent hours waiting on there customer service line because they don’t have a direct number for the location. I’ve called multiple times to there customer service spoke with 3 different supervisor and 28 hours after my visit I’m still waiting to get my prescription. I was just transferred to someone in there office and they are now requesting I come and pick up a prescription very inconvenient!

The staff and physicians here are great. Don’t hesitate to come. You will receive quality care.My one complaint is that it doesn’t seem to make a difference if you’ve made an appointment versus walking in. I understand that - to some extent - patients are seen based on the severity of their presenting problems, but this is the second or third time we’ve waited some time after arriving.

Checked in and out under 20 minutes! Very friendly

The team at Access Medical Centers Urgent Care were fantastic. I was seen quickly. The NP and PA team who saw me were thorough, listened to me regarding symptoms and concerns, and clearly gave me the care plan and follow up instructions.

The clinical staff is friendly and caring.My one irritation is with the check in system. Their waitlist is completely inaccurate. It’ll show you’re next and then 4 people get called ahead of you. When you ask the front desk they just tell you they can only see what you see.

The front desk staff are extremely helpful and compassionate!!! The nurse who did my check in was very kind. The Doctor I saw gave me lots of good information and I felt like he genuinely cared about my well being!!! I signed in online and was seen very close to my sign in time! I would recommend this place over and over and over again!

UPDATE: I appreciate the quick and efficient virtual doctor visits as well! So friendly and easy to do everything online.I also appreciate how all the paperwork is easier and the last time I physically went into the office, i never repeated myself once or had to write the same information down because it was all digital before i arrived! Thank you again!I always enjoy coming to this office for so many reasons! Their receptionist is refreshingly diligent and straightforward which is very appreciated when Im not feeling well or having a quick emergency for myself or my son. From the nurses starting the initial intake and vitals, the PAs asking through questions and administering the appropriate test or collecting whatever samples they need, to the doctors coming in with results and giving multiple suggestions to come to the best treatment options, I always feel respected and feel they have genuine sense of compassion and concern. My only very small complaint would be that I have to express my reasons for my visit way too many times. If I schedule my visit online, it asks me why I am needing to be seen to make the appointment, then there is an option to start your paperwork ahead of time and it asks for my reason to visit on there, when I arrived at the office I had to fill out the exact same paperwork where it obviously asks for the reason Im visiting, then nurse taking vitals asks me why I am needing to be seen today, then the PA comes in asking me why Im needing to be seen today, then if I have to be seen by the doctor, the doctor will ask me why I am needing to be seen today for the 6th time. Its just too much sometimes but nothing I cant handle because yall are just so amazing at everything else! Thank you!

Save time, money and frustration and go somewhere else. When you call the local number it routes to a call center in AZ. They told me to walk in yesterday because there was only one person ahead of me. Got there and was told I couldnt be seen because they were understaffed and the call center doesnt know what is going on locally.I then made an appointment for today at 12:20. I realized before I left the parking lot I had a meeting so I went in to reschedule. She moved me to 1:40 today. I called the local number again (call center in AZ) to confirm the 1:40 appointment but was told they cant see the appointments online unless I scheduled online. So, I showed up at 1:30 and was told they only had the 12:20 appointment for me and it was cancelled. I would need to reschedule again if I wanted to be seen.I will not ever try this place again and warn you against the same. There are other facilities around town who have to work more efficiently than this place.

I made an appointment for 3:20 pm. I arrived at 3:00. But I wasn’t seen until 4:40. So, my appointment was useless. I should have just walked in. I would have been seen just as quickly. The appointment was a waste of time.The staff was friendly and helpful.But, overall, I was there for 2 1/2 hours for a COVID test.

I scheduled my appointment and was seen pretty quickly after checking in. Everyone was very kind and polite.

I wouldn’t recommend going here, I waited 2-3 hours just for them to be unable to get my labs for work. Use the same needle twice, and being completely unsanitary while grabbing my labs. I have never had such a huge bruise from getting blood work and it felt like my whole arm was contracted for the day.

Very professional, kind, and concerned.Easy to talk to doctor and doctor listened.

Walked in five minutes before close with a scared kiddo who I thought might need stitches. Went right back where the nurse (wish I could remember her name) and PA, Jayci, were excellent. They were thorough, efficient, compassionate. They quickly realized my son needed to know what they were doing and what to expect, so talked him through every step. We were on our way to get ice cream in less than an hour, my son planning the best way to show off his three, brand new stitches.

Great experience. In and out quickly. Took care of my issue very professionally.

This was my first visit and I am very pleased. Staff was very friendly and knowledgeable. The receptionist was also very helpful and even helped me save close to $500 by informing me of their Medical Discount Plan which turned a $686 visit into $161!! The doctor Brookelyn Johnson, PA was awesome... even though I was a big crybaby... thanks for everything once again Urgent Care.

I had a great experience. I was seen right at my appointment time. Eryka(MA/RN) took me back for vitals. I then saw Kyle the PA. He was very thorough about explaining my medications and what he diagnosed me with. Eryka came in and explained what the next steps were. She was very kind and made sure I understood all my instructions.

Receptionist is a bit aggressive and doesn’t have good customer service skills.. she had no eye contact and her body language screams “I don’t really want to help you”But the nurses and doctor are amazing and they are quick and efficient! Your receptionist is the face of the company PLEASE hire someone who looks happy and eager to help you when you aren’t feeling well

This place never sent my prescription to the pharmacy when i was deadly sick, and they treat customers like they arent valued, for example, i asked for medical records by email and they were “too busy” to send it over.

They all were so good to be even the RN I was in and out and in one hour I was having a hard time doing it online filling out the paperwork but she helped me as soon as I walked in the door and took less than an hour that made me so happy they were so good at that location I would recommend friends and family to this location

Great treatment by Ed, the P.A. Very impressed with him and how he handled our case and really engaged us personally. He had to place sutures in my wifes face after a dog bite, and he did a fantastic job pulling the laceration back together cleanly. My wife and I are both veterinarians and can appreciate quality suturing. Many medical professionals dont suture often enough to do pretty jobs, but Ed really nailed it. He even called the next day to follow up. Thanks so much, Ed.

Visit was quick with all issues addressed.

Very fast service, great doctor and staff. I come here all the time for cold/flu/strep situations as well as my yearly allergies since its so handy and you need no appointment. theyve always taken care of my problem just as well/even better than my primary care doctor, and in record time. Ive basically stopped going to my doctor and started going here as Dr. Welden has been great with prescribing me things that do the job, not things that cost extra and out more money in their pockets. all in all a great place.

Very polite group of hhealthcare workers very much appreciated.

Have arthritis and fibromyalgia at a young age.Have 6+ symptoms, but nausea prominent. Something for pain until I could make my appointment with my specialist three months later.Walked up to the door littered with notes.NO MATTER WHAT the signs say, “walk-ins welcome” isn’t true.Even on-site everything leads you to believe you won’t need an appointment!Well, you’ll need an appointment.Accessmedicalcenters.com is different than the one listed here on Google.Buggy too. I couldn’t do it after it kept freezing.I went inside because heat hurts my body physically and causes me nausea.Nope.“I can tell you for today we are booked,” she says. She didn’t even have to look at her screen. I wouldn’t mind waiting for a cancellation but the dismissal from her had turned me off to trying.I was in a lot of pain—there was nobody in the parking lot or waiting room. I saw others stop at the door for reading and saw two of three turned away.**At LEAST have an option of a sign with “walk-ins” lit up if it’s available. I travelled without my medicine because I thought it would be a couple of hours tops.I felt misled by thinking they’d be able to see me in the morning as a walk-in.I understand they’re short-staffed, but Mercy Go Health is too —yet their receptionists are always that: receptive.

My son gets strep throat a lot, and I have always taken him here. Depending on the time of day will depend on how busy they are, but this time we were in and out of there in 30 minutes. There was no one in the waiting room. The longest I have had to wait was an hour and half, but the whole waiting room was full. The staff here is wonderful. The doctors listen to my concerns, and are very helpful. I would recommend this location to anyone.

This is the fast food chain of medicine. However, its the one that is not even fast. So we received cut rate care at a snails pace. No real benefit here that I can ascertain. A 2 hour wait before a Dr or most likely a PA will see you is crazy. Especially if there are not copious amounts of patients waiting. Made me wonder what they were doing all this time. Of course you pay top notch prices as well as they want you to pay for any deductible up front. No bills any longer I guess. Customer service is not their strong suit. There are other clinics not far where you can get better service and faster wait times.

We saw P.A. Andrea Leu-Henthorn today. She confirmed my sons flu AND took the time to speak to us about our questions and concerns. She was warm, professional and really good at her job. I was impressed! The facility was extremely busy with flu patients but I reserved a time slot online that morning and we were seen within 20 minutes of that time. Excellent!! We have new insurance, so this was my first time at Access Medical. I would recommend this Clinic to everyone. If you cant be seen by your regular doctor, this is the way to go. It fits into your schedule, they are open later hours, its a win-win.

Nice and courteous, and did kind of what we wanted him to do and everybody was good there.

Very happy with my visit.

I have had nothing but good experiences at this clinic. All staff very nice and helpful. I feel I have received excellent care. I have not had excessive waits. At times there have been others waiting ahead of me, and I was seen when it was my turn.

Lady was very rude instead of being nice. She snapped if you didnt have a mask on instead of asking. She always snapped saying no walks in and was very rude. Told me I shouldnt have entered without reading door but their signs are covered and ripped. Waiting room had no lights on and office had no lights on but front door was unlocked and it was past 8 am. Made an appointment for 11 am. Office lights still off. TV off.

It was a really really long wait....even had an appointment....but everyone was very friendly and patient...turns put they only had on Dr in that day....maybe some ppl called out with this awful flu thats going around....when I finally got back there it was awesome! Dr. Katie was awesome....totally listened to me and was sweet as pie!

I have had 2 visits here and both times I have been very pleased. The staff is friendly, professional and thorough. The doctor and/or PA is very knowledgeable and. take time to listen to your concerns. I would prefer them over my primary care doctors!

Scheduled an appointment online. Showed up in time, only to be told it would 2.5 hrs from appointment time!! And was only told this after getting there and waiting for 45 minutes. I overheard the receptionist telling another person checking in is the only reason I even knew. Don’t have scheduled appointments if it’s going to be 3 hrs from the actual time. I would have just went somewhere else. Absolutely ridiculous!!

I prefer this urgent care. When my family doctor cant get me in, this is my go to clinic. The staff is always so nice here and understanding.

I actually preferred this one over any other hospital owned urgent care I have been to - they respected my appointment time and got me in and out as fast as they could and they were very friendly and professional and made you feel okay for not being okay. I will be coming here from now on !

I sliced my hand with a very sharp kitchen knife. I ran out of the house because my hand was bleeding profusely! When I arrived the receptionist asked about my phone. I explained I just ran out of the house because my hand would not stop bleeding. She hands me a clipboard with about 10 sheets to complete. I explain that I am left handed and that is the hand I cut. I also said I have my ID and insurance card. She then calmly states that they will not see me until I complete the forms. I take a deep breath as blood is streaming down my arm, and say thats okay. I left the clinic and drove to the Integris ER about ,2 miles away. They take my ID and insurance card and complete the forms. I scribble a signature and I am taken back five minutes after I arrived to get stitches and a tet. Shot.stop bleeding. bl

Very kind and clean. I wasn’t able to book online or call due to high call volume. I took my kid there to be tested the last at the desk was nice and helped me get him in today. I had to come back but it was better than driving around everywhere.

Even though we had to do a curbside visit due to covid, the PA was thorough and compassionate in her dealings with us. She went above and beyond in working quickly to get a diagnosis and get meds called in for my daughter. Excellent service. Even the receptionist was kind and professional.

Busy as expected. They kept up and were efficient. Never followed through. Didnt send in prescriptions. Thank goodness for Walgreens hounding them for several hours. Giving Walgreens 5*****

Everyone at this place was amazing. GOD sent these Three Angels straight from heaven specifically for me. I felt like a member of their family. They were genuinely concern about my health. Left there feeling like I was already Healed!!!! I recommend this site A Million times!!!

This has got to be the slowest Urgent Care hands down. I have went a hand full of times because it is the closest to me and every time I go I tell myself that will be the last time. I have never went there when there has been more than 2 people in front of me, yet its about an hour wait to get in the back and another 30 minutes at the minimum to have someone come in the room. This last time will be the last time due to the fact they didnt fix my problem and I had to go to another Urgent Care that fixed the simple issue. I called to let an office manager know my issue w/ no callback. The office didnt seem interested in my bad experience at all. Please save yourself and go elsewhere. Drive a couple blocks further, its worth it.

The person answering the phones was very polite and got me scheduled right away. They were able to fit us in same day. The staff is wonderful, they got us in quickly and took care of us.

Everyone we encountered was courteous and professional. The space was clean and we received efficient treatment. I was prepared to wait a long time but we were in and out in under an hour even though there were people before us. I will go back here when theres a need!

Wife went here and was told that her visit would be a specific and affordable cost, even though they did not take our insurance. After confirming the price for the visit multiple times, we received an astronomical bill in the mail.When we called to alert them of the problem, we were told that the bill was correct and that we would need to pay it even though they gave us false information multiple times.They were unwilling to work with us in any way regarding this mistake.

Very nice, friendly and efficient staff. 1st time there so I had to do some paperwork but it was short and sweet. Wait time was acceptable all things considered. This facility is handy to my home and I will definitely go back if the need arises.

They were wonderful and very nice. I had a palm laceration and they took me in at a last minute time of closing when I wasnt able to find anyone else available. I didnt wanna go to ER to sit and wait, thank you guys for taking care of me.

I do not normally review places unless I love it or think its absolutely the worst. I went in with my two year old son because he had a respiratory infection that went into an ear infection. First, we got there right when it opened and had to wait an hour because a bunch of non-sick adults were there for flu shots, even though everyone could see how he was crying inconsolably and in a lot of pain. When we finally got seen, the NP was so unprofessional, abrupt, rude and impatient with my son because he wasnt being cooperative with her probing him. (He is two freaking years old!) She inexplicably tested him for RSV (she swabbed his nose so deep it bled a little) and said it was positive even though 4 hours and a $300 ER copay later, it was determined he did not have RSV, but an infection like I originally thought. And they probed him so much that he coughed enough to throw up a little. No sympathy whatsoever for him, all business. And then when the NP eavesdropped on my conversation with my mom about how I didnt think her diagnosis was correct and that they were not listening to me, she comes up and tries to scare me by claiming hes going to end up hospitalized if I dont take him to the ER this instant. Do not go this location unless you just want a flu shot. Youll get seen before any sick children who need care, dont worry.

Staff was helpful and courteous. We were seen in a timely matter and the PA was efficient and listened to us as patients.

When I was seen last night I had a good experience with staff though I feel are wasnt fully taken seriously and has forced me to go to another, better, UC today. I called and asked for a note to be excused from work and was rudely told that I must come in and it cannot be emailed. Drove out of my way only to receive test results from me being seen over 2 years ago?

We had almost no wait and were in/out very quickly. All of the staff were kind and sympathetic and very professional