OnPoint NYC

I worked at OnPoint and it was truly a great experience, just because of how much love I have for the participants and how I felt like I was making a real difference in their lives. However, they have a high employee turnover rate for a reason. They are pretty preachy about self care but don’t give you the tools or time to practice it. Upper management promised me over and over again to help me find an in-network therapist (because the work itself can be traumatizing) and never followed through. They don’t stick to ratio in the OPC. I became physically disabled and asked for accommodations, and instead they fired me and deleted all of the evidence by locking me out of my work email. I think the organization does some great work, but some of the employees really shouldn’t be working there. It’s not the type of job you should take on if you don’t have a passion for harm reduction and the life experience to back it up. If you’re just there for a paycheck, you shouldn’t be there. I saw a lot of participants be mistreated and disrespected in the DIC and OPC. I really miss my job there because I worry about the participants that I grew close to and became invested in, but the workplace itself is very toxic to their employees. Several people quit the OPC during the time I worked there due to the conditions, toxicity, and being overworked and likely somewhat traumatized. I personally loved the work and felt at home there, and I was heartbroken to lose my job due to becoming disabled. I would have thought a place like OnPoint would have had more empathy for an employee becoming chronically ill and met me half way, but they threw me out like trash after I had given the job my all. I’d like to continue a career in harm reduction, and I hope that leaving this review doesn’t get me blacklisted from other organizations in the city, but I do feel I was treated unfairly (and illegally) when I became chronically ill with long covid, which was likely a result of catching covid several times at work. I’ve seen participants wait for so many hours to see their case workers that they just give up and leave to go cop. I brought a participant with blood poisoning to one of the nurse practitioners in order to get him on antibiotics and he was denied treatment. I ended up treating his wound myself every day until he was healed, which I do know how to do, but never received any training for, so it was just dumb luck that I was able to save him from hospitalization. I was also told by a supervisor that there “wasn’t time” to do wound care, but I just told them that it needed to be done, because it was part of my job. Employees are supposed to have regular check-ins with their direct supervisors, but I only had a few in the entire time I worked there due to RPICs being so overworked and overwhelmed. Ultimately I’m glad that OnPoint exists and do think that they are helping people, but employees quit often for a reason, and it sucks that I lost my dream job due to becoming chronically ill and that they wouldn’t work with me to help me keep the job when I went above and beyond for the participants. HR and upper management don’t care about the employees who are doing the boots on the ground work and see us as replaceable. My job in the OPC was everything to me, and losing my position while dealing with my health failing was a major blow for me, and I still haven’t been able to bounce back.

I cant begin to explain how much I appreciate everyone at OnPoint. I can tell you from experience that there is nothing you cant bring to them as an addict that they wont help you with, without judge- ment. I appreciate all the support they have given me over the past 2 1/2 years, from help with housing when I found myself in a situation where I needed housing to helping me to get into a program. They are just amazing people.

The WELLNESS CENTER, 2nd floor (acupuncture & massage) is excellent. The staff at the front door to NYHRE are a pleasant welcome upon entry and the staff in the wellness center are knowledgeable about holistic care, kind and super friendly. The harm reduction, medical and case management services are good as well.

Onpoint is doing a simply amazing job. Theyve truly embraced three concepts of harm reduction. They treat theyre clients with dignity and respect offer multiple services including acupuncture, acupressure meditation and more. Their supervised consumption site was designed to give their clients a safe place to use while ensuring they come to no harm.

A little chaotic and hectic but theyre great folks here offering Amazing services and harm reduction items and a syringe exchange too. I guess its kinda like a legal shooting gallery? I hear you can even smoke illegal drugs in smoke rooms too, but none of that stuff for me , Im an old man now 🤣

Best place ever comfortable and relaxing and the person helps you as much as they can to make you feel at home I personally love it here feel safe here

I love the staff there. Theyre always so polite and willing to help. I also feel bad for them at the same time, there are more grown adults that behave childlike then Ive ever seen in one area. I give them so much credit their patience.

This is a wonderful place that does so much work for the community. They have acupuncture, acupressure, massage services, and they help people with harm reduction services. The staff is knowledgeable, professional, and friendly.

Can not say enough about the medical side clinic. It is awesome.Cyn and Dr. Mike are very dedicated to there workHarlem!

Friendly warm safe nonjudgemental environment. They provide a drop in center where they do HIV & HEP-C testing, mental health services along with case management services, they have diverse groups and they provide holistic services as well. They treat people the way they should be treated, with dignity and respect no matter a persons present or past history.

Not recommended for people struggling with recovery but a great place for harm reduction services. Saff is non judgmental and empathetic. Acupuncture and other holistic services for free on the 2nd floor and providing services that most people cannot afford with grace and love.

Where else can you get a safe consumption center, social services, showers, laundry, healing sanctuary, acupuncture, reiki, sound healing AND MORE with compassionate staff for FREE? Ill wait...

It was nice & the employees were very responsive to our needs.

HORRIBLE LOCATION TO PUT A DOPE GALLERY. DIRECTLY ACROSS FROM A DAY CARE CENTER, 1 BLOCK FROM A SENIOR LIVING APARTMENT BUILDING, 1 BLOCK FROM AN ELEMENTARY SCHOOL IN EITHER DIRECTION. PUT IT IN THE NEIGHBORHOODS OF THE PEOPLE WHO THINK ITS A GREAT IDEA. YOU’D NEVER SEE A PLACE LIKE THIS IN MID-LOWER MANHATTAN, THEY WOULD NOT STAND FOR THIS!

Saving futures with love, one human at a time. What more can you ask of harm reduction and meeting people where they actually are along with saving lives on a daily basis?

Its a very good place. where they help you with different types of programs.. you can also eat breakfast, lunch and dinner.. great place 👍

There should be more places set up exactly like this. I just stopped in to use one of the 4 bathrooms they have that anyone can use and thats hard t ok find in NYC. Also its a harm reduction center to help those unfortunate ppl who have been caught up in bad situations.

A vital program for these times of rising opioid addiction and overdoses. This program tries to mediate both these unfortunate realities. OnPointNYC has a smorgasbord of services beyond an overdose prevention center.

These people help everyone in the neighbor hood for years they have a clinic in the same place too showers if u need one for the homeless a godsent u can also do ur laundry

Its not a job at all, its a culture am entire way of life and selfless service.

People in charge are embarrassingly bad at their job... Not even from the neighborhood and only care about media spotlight and $$$. Harlem deserves better!

They really try to help anybody from the community besides what work they do with the homeless and drug user I will always give these guys 5 stars I love them

The services are amazing, the staff does outstanding work & NYHRE is really making a positive difference !

Its a excellent place to go to for information if youre trying to change your life around.

My buddies are throwing a rave. Can you guys please hook us up with some safe stuff?

This is the place you want to go to for help one of the best harm reductions agency in New York I really think that they are the best nyhre

Amazing organization serving people at risk of overdose and HIV/HCV. Helpful community resource.

Organizations like On point reduce harm and save lives!

The way all medical centers should be.

Great place helps you with alot of different services there

Ice been there a long time almost like 13 years so I dont really know if its right for everyone!

I can get help here and attend groups as well,safe environment.

EXCELLENT PLACE FOR THE COMMUNITY!!! Great

Exceptional exchange, no line to get what you need quickly and discreetly.

The staff there shows real support and care for their clients.

1st of its kind and for folks STILL STRUGGLING STOP BY AND say Hi.

Safe space and harm reduction

My program gd program acupuntured .groups.and counseling services

ACUPUNCTURE AT ITS BEST...HEALING...BUT YOU DONT WANT TO HEAR THAT

Its a program help you with housing ,

Great Place For Addict To Get Sober Help

They are ver helpful and kind.

Non profit that is helping the community

Friendly staff great atmosphere.

This is my program and is a very gd. Program

A much needed service in Harlem!

Its a good place.

Very nice employees.

Great community resource!

Possibly had mail stolen.

Very helpful for the community

Good harm reduction services

Love 💗 it

Caring nurturing environment

Incredibly important

Good service

This place is awesome

Great

Good

Fast service

Very good.. Very helpful.. Very humanitarian.. They are always willing to help anyone who needs it and always ready to give you the best service.. They treat everyone as the human beings that we are, regardless of social class, economic class, Whatever race you are or whatever state you are in, they are always in the best position to help everyone equally. That is the difference between them and others. Their virtues. Thank you very much for being so humanitarians.. GOD BLESS YOU ALL NYHRE.!!!! 😊😊

Gd program