AFC PriMed Vaughn Road

I rated my experience today as a 10 because the service was quick, professional and seamless. The staff was very knowledgeable and provided a solution effectively and efficiently. I did not have to spend a lot of time completing paperwork or answering a million and one questions. I definitely was thankful for not having to wait a long time to be seen for care. I know if I had chosen to go to the emergency room I would have been there for hours on end without been seen. So, thank you to the staff and medical professionals at AFC on Vaughn Road for their amazing service.

Hi, I have nothing bad to say but very good because from check in to check out the workers were very friendly and helpful. The doctor has a very good bedside manner also. I had a very good experience too. If your sick go see the people at AFC PriMed Vaughn Road.

Staff very friendly and helpful . The NP went above and beyond what we expected her to do in asking about other things she noticed that was not the reason for the visit which just indicated to us that she was being very thorough with her examination. The check in was a little tricky for me in that I had never done it that way before but the lady up front told me at the beginning if I had any trouble she was there to help and she did. We were very pleased and will go again if the need arises

Im usually nervous to take the kids to a urgent care, but the staff was excellent. The wait was not long at all and they treated my son with so much care. The nurse practioner; M. Harvey is a gem. The care she gave did not end when we left. She called days after to make sure he was alright and to check on my wellbeing as well. Thats a great team!!!

Friendly and caring staff. Dr Hale was gentle and concerned about my pain. The nurse who helped him, I think her name was Kaylin comforted me before and after my procedure and I appreciate both of them because when youre in pain, the last thing you need is some one who is unkind.The front desk associate was patient with my mom and I as well and assisted well. Even though the urgent care would be closing soon she wasnt snappy or rushing us and that means alot.Also I wasnt aware that the hours of operation changed, I thought closing was still at 6 but I checked Google and called the location to my great surprise we still had time due to hours being updated until 7.Thank you so much staff at AFC. You all are amazing and keep up the great work.

I arrived with my daughter. She had a high temp and a phlegm cough. We checked in after 5, as we waited we could hear personnel griping about it being time to close so i know we were cutting it close. Were seen around 6:45. Her temp, oxygen, and bp was taken. No stethoscope and listen for congestion in her chest. No retake, considering she was nervous. They told us go to the ER. They couldnt help. No tests, nothing. All she needed was an Rx for antibiotics. I know its a job, and people want to go home, but damn.

I was from out of town and had an obvious bite infection that was causing swelling and pain. I was so thankful to find AFC PriMed in Montgomery just a few miles from my hotel. The staff was gracious and caring and the Dr treated me kindly and professionally allaying my fears. I received an Rx that could take to any pharmacy so I didn’t have to worry. Thank you so much!

On yesterday January 4th of 2025 I went into American family care location 2815 Eastern Blvd to have a womb looked at to make sure that it wasnt infected,wait time and everything was fine so I was eventually called to the back by this employee named Artina grant,she checked my vitals and asked me what was my reason for coming in... I told her that I had a recent surgery and I wanted to make sure that the area wasnt infected... I could possibly need antibiotics... So she said hold on a min shell be right back... Well she comes back in the room and told me that the doctor refused to come take a look because if it is infected and if he prescribed me antibiotics and something was to happen then it would fall on him and he wanted me to have a refund.. not once did he come in the room to tell me this himself,I asked the girl Artina grant would a secondary doctor be willing to come take a look and she said their not going to come neither... So I ended up getting my refund and left very upset because this has never ever happened to me at an american family care facility. Something didnt seem right about that, not to mention I went to the AFC on Atlanta highway right after and was seen and treated right.. got my prescriptions I needed and was satisfied.

Staff was awesome, everyone was very nice. Signing i is a awful for seniors who are technology savvy. The nuse gave me a shot and I didnt feel a thing. The Nurse Practitioner was very nice . I love going there except the signing in part of the visit.THANKS SO MUCH!

The staff were polite, efficient, very caring. I never felt like I was just a number to be run thru the typical medical mill. Everyone made me feel like they really cared that I was ill and genuinely wanted to help me feel better. And the doctor was amazing! She wasnt only about prescribing meds, she also suggested alternatives to assist with medications to help me feel better. She actually cared about my well-being! Very nice change! Thank you to everyone there!

I was informed there was only 1 caregiver,the ladies performed their jobs and were very nice and all told me to feel better. That lobby bathroom needed to be burned tho. Also,the NP came to me several times because she wanted to make sure I had the meds I NEEDED TO GET WELL and I appreciate that very much. After about 2hrs,I was on my way.

I sought treatment to address an allergic reaction i was having to my bp meds. After advising the dr of the various bp meds i had taken as well as others I had taken in the past he wrote me a script for the same two meds. He was rushed and dismissive. After stating I could not take the meds he prescribed or continue taking the same meds that caused the reaction he told me there was nothing else he could prescribe. There 147 different bp meds. After being told I could leave and that I should follow up with a primary care dr, I advised them that my bp is tylically stroke level 230/120 range and that I could not be without bp meds over the weekend. They refused to write me a script after I paid $175 for the visit and waited 2.5 hrs to be seen. When I asked to see the office manager I was told that I had already been discarged and that I would need to sign in and register again and wait in lline. I intend to call corporate first thing Monday morning. This office is unprofessional, slow and inefficient, and derelict in their duty to provide medical care.

I arrived approximately 8:00 a.m. and I left two and a half hours later with a prescription to treat a symptoms. Upon request I supplied AFC with the name and location of the pharmacy I use. Why did AFC ask for this information if they wasnt going to call the prescription in. Tests were ordered and the results were to return in 2 days. The morning of day three I called the office looking for the results. The results had returned and I could come pick them up. I wonder had I not called, when would I have been notified? The test results failed to indicate the cause of the illness I was experiencing.With that said, check-in has improved. The staff, super friendly smiling introducing themselves. The clinic was clean. But the service is what has become the norm you can expect in this profession. Its about the numbers. I walked out two and a half hours later with the same amount of knowledge of my illness as I walked in, minus the copay.

Easy to make an appointment, very little wait to be called back, and a pretty thorough assessment of my symptoms, acute sinusitis. Prescriptions called in for me. Great staff!Saw Dr. Bernard Hale.

Needed a TB test before starting a new job and was in and out in about 30 minutes, maybe less. Check-in was super convenient and staff was very professional. Out of pocket cost for the TB test was $25. Definitely recommend this provider.

Great experience and I was treated well. Recommended! Especially, the great advice from the doctor.

We did a walk-in with my daughter. The staff was very friendly and informative. The service was quick and thorough. We were out in no time with her prescription and excuse for school.

Reserved an appointment for 3:45 with an urgent issue, noting medical ptsd and severe pain in the patient notes. Arrived at 3:30. About 5:30 I came out of the room to ask and there were still 5 patients ahead of me, one provider as usual, and they closed in 30 minutes. Im home now and have not been seen. It was difficult to get my copay refunded.

The staff at this office were awesome. They were kind & compassionate as well as thorough & efficient. I would definitely recommend this office!

I had a blast during my last visit. I was able to meet new friends and make others who were waiting, laugh. The staff was ultra patient with my frustration with the multiple sign in process..heck I thought I was having a pap smear, I got so excited.. great way to spend a Friday afternoon, at Pri-Med, getting a quasi physical, but no pap smear.

Staff was friendly and very attentive. I was in and out with results in less than an hour as a walk in patient. Highly recommend!!!

I visited for a drug test for my job. Everyone was very nice, helpful,and patient. Very great attitudes. There little to no wait time. I was seen as soon as I finished my paperwork and check-in.

All the people there were very considerate of my needs from checking in until I checked out. I had a good experience. I would gladly use this facility again in case I cant get to my Primary physician.

I arrived and signed in at 4:25. I was the last patient to leave at 8:24 pm. I noticed 4 people signed in after me. I was called and placed in a room at 5:15. Afterwards, I sat & waited & waited & waited!!! Finally, the doctor came in and I was sent to be x-rayed. Well, the main part of my body that was aching was not x-rayed. I tried to tell the ladies what part should be x-rayed. Their response was, “We’ll he got the left knee down here”. So, when the doctor reviewed the x-rays, he said, “Your right knee …”, and I informed him my right knee was NOT x-rayed. At this point, it’s 8:17, they have turned most of the lights off and the employees were waiting with their purses on their shoulders. They did not offer to x-ray my sore right knee. The doctor prescribed medication that I could not get ASAP because my pharmacy closed at 7:00 pm. I left PriMed very sore & aggravated. This level of unprofessionalism in the medical field is 100% unacceptable and should not be tolerated!! PriMed received my co pay and my insurance will definitely cover the remaining fees for this unprofessional, uncomfortable, incompetent “cringe” service I received!!!

I was quite nervous, praying the COVID test would come back Negative this time, but while I waited with anticipation, I have to say that the staff was friendly and accommodating during my time there. Of course, I came back as Negative after dealing with COVID for a few weeks so I was elated going to the car to show my sister I was Now Negative. I couldve gone elsewhere but like I told my family, I remember the professional and courteous treatment in the past when I visited your facility. Thank you all for making my visit more tolerable from the day I was diagnosed with COVID until Tuesday when I got my Negative test back. I would recommend you all to anyone bcuz I never had to wait for a long period of time whenever I visited.

The doctors and nurse practitioners here truly care and do their best to diagnosis, give appropriate care. They also give referrals if necessary. Their preregistration and wait times are very nice and timely.

I did the save a spot at 10:53. Arrived 3 minutes early than the time listed on my expected arrival time at 12. It is now 1:31 and I have yet to see a doctor. I am a breast feeding mother and tried to time this between feeds and get a baby sitter, now it is time for a feeding and I am not even close to being able to leave. No test have been ordered, I have been sitting in the corner room at the end of the hall. Update: left at 2:08 because I received no service. This place lacks empathy and refuses to communicate.

They were very crowded on a Saturday morning but I was surprised how swiftly they moved us into rooms. It wasn’t so quick that they didn’t take their time with each patient but it definitely wasn’t a 4-5 hour ER wait time. The staff was also very friendly.

Everyone was so so nice and professional. Thats what makes the patients relax. Knowing that you are in the care of such an awesome staff. They treat you like you matter to them and not just some random person. Thank you for taking such good care of me.

The Medical Assistant was VERY RUDE!!! I will not recommend NOONE to go the AFC on Vaugh Rd! She slammed our exam room door an was talking about us loudly to her co workers! Til I had to take up for myself! If she don’t like her job than why work there it’s sample! An I see other ppl had a problem with her before as well! 9/14/24 5:30 we was there! I give them Zero stars

I obviously chose a day to come here when it was extremely busy. I got here at approximately 9:45 am and I am leaving at 2:00 pm. I would not have waited but I was feeling terrible and really didnt feel like finding somewhere else to go. After finally getting into a room, they were quick and thorough. I cant give 5 stars because of the extremely long wait time. 4 stars for the service. 0 stars for the wait.

Ive never had an issue with the staff. And, definitely know that Ill be back for many reasons. Mainly because this is the only location that I deal with for any emergency health issues and rapid drug testing!!! Thank you all.

I have been in this room for 2.5 hours and the only thing they have done is give me a covid test. I have not gotten any results and I have not seen a doctor. I even asked if I had been forgotten as and still I sit. This is crazy to have to sit through this and listen to the nurses laugh and talk while I sit here not feeling well.

Lots of sick people today with one provider. She took excellent care of me! Very nice people, organized

I am a healthcare provider in a hospital. Several things you guys need to be concerned about.1. Everyone uses the iPad to sign in, it is never wiped after use. I couldn’t wait to use hand sanitizer after signing in.2. I waited 2 hours for a new employment drug screen in a waiting room with people who were there obviously being checked for flu or Covid or both. After an hour and a half of waiting, I checked on my wait-time status, and the desk person said there were 5 there getting drug screens while I was there, that there was still one ahead of me. Fine. Why does it take 2 hours to do 5 drug screens?The girl who did the drug screen was very pleasant.

THEY R ALWAYS NICE..DEPENDING ON VOLUME OF PPL, DEPENDS ON HOW QUICK UR N & OUT..2DAY HAS BN A LONG VISIT, BUT USUALLY UR N&OUT AB 2HRS..GOING ON 4HRS 2DAY..16 PPL AHEAD OF ME, SO THEYRE DOING THE BEST THEY CAN!!!!

Did not have a good experience here and was also treated rudely by a staff member when I called the day after my visit. The doctor gave me a medication that is not even supposed to be used to treat my diagnosis. I had to wait several days (in the midst of suffering) to go to another doctor located a few minutes away to get adequate treatment. This doctor was completely shocked that I was prescribed this inadequate treatment by the AFC PriMed doctor. To top it off, there was a literal hole in the wall in my room (see photo). Would not recommend this place AT ALL. I came here has a last resort, but I would have been better off seeking a tele-health service from literally any other provider.

They failed me for my DOT because the Dr. doesnt understand the law I immediately went to the DOT office they confirmed I can get my medical card sent me to ivycreek in Millbrook were I quickly got my medical card and for less than half the price. AFC passed me for two years then All the sudden failed me for the same reason nothing had changed. People at AFC does not know the law and they are way over priced. Take the short trip to Millbrook they know what they are doing there. I dont even want to give AFC a one star but apparently you have to. They are a joke.

Everyone was nice, friendly, and professional never had a bad experience since I started coming to this location. As a walk in always got in quickly never sat over 45 mins

The nurses were very nice. They made me feel very welcome. The service was exceptional

I made and appointment on line. Soon I came in I was called to the back greeted with the best respect Nurse Assistant Kim and Nurse Woods treat me wonderful..Clean and in and out

I made an appt for 1:17pm - was seen over 1 hour later ( I provided all of my info beforehand). The Dr was ‘nice’ but rather brusque and LOUD - pretty sure everyone in the lobby overheard most of his post-exam info about me.Don’t visit this clinic if your privacy and time are valuable to you .

The facility and staff were both very good. My registration process went well. The nursing staff was top notch. Dr. Hale was caring, helpful, and informative. Im glad I chose this facility to take care of my emergent health needs.

I was diagnosed having Covid 19 & The attending physcian Dr.Hale who examined me was wonderful along with the rest of the staff at American Family Care in Montgomery AL. Thank You all for helping diagnosing me with Covid 19 & havingDr.Hale explain more to me of All the symptoms having Covid 19 & prescribing me the medication needed to begin feeling better & getting rid of having Covid 19.Thank You AllRicardo M.

I took my husband for the first time today. The staff was very friendly and helpful. The doctor listened and took time to make sure he treated my husband correctly with all his medications and issues. It was so nice not to have to wait a long to be seen, we were in and out within an hour.

I observed admissions taking the time to help a potential patient that wasn’t IPad knowledgeable, my experience was phenomenal throughout from the tech taking my vitals that made me feel comfortable during my time of illness and outstanding knowledge of the white male CRNP. He had a very good bedside manner. Hats off to that entire time that I was blessed to come across!!

I had a nice experience ! Friendly staff, they took care of me! I had no long wait! I recommend them to anyone!

Walked in with a massive Headache. I did the paperwork and I have insurance but it starts in October. Front lady calls me up says we cant take that and I would have to pay. I asked if you can bill me and no they cant. Been in Alabama for a few months now and its been a horrible experience so far.

I made an appointment the day before to fit my schedule. Arrived early finished check-in. Was assisted and felt heard. Will continue use as needed.

All the staff were very friendly. The reserving your appointment time was nice but the check in information was not. Next time I would just hand them my cards and not try to take pictures and send them. It didn’t work. The nurses were very nice and the nurse practitioner was great.👍

I havent been to this location in several years. Last time, I was very sick and they did blood work with results in minutes. Apparently, not anymore. I was also told that there are many meds that are not permitted at this location. How do supervisors over this clinic think these wonderful people working here are supposed to do their work and help people? Everyone here was great. Will definitely tell everyone how I was treated here. Great people.

My visit was GREAT best service I have had ever experienced. My nurse practiced was very knowledgeable and practically read my mind for all my concerns. The service was fast and I would recommend to any needing medical help. If I could give the place 10 stars I would. Thanks for everything

They was very nice and very helpful & professional.. if the hospital is full I recommend urgent care for fast and friendly service ..

Staff was not only professional and efficient but went over and beyond to make sure I was taken care of.

Dr Hale and the staff were so attentive and kind. Listened patiently and got right to the issue. Would definitely recommend!!

My daughter had cold and chest congestion. Didn’t have to wait long lobby and staff was friendly

I appreciatethe professional staff. I was seen and taken care of in a very timely manner. Excellent Service!

Deep cut on my hand. It was taken care of with quick, good, and friendly service.

Excellent. We were here fleeing the hurricane and due stress he had gout flare up. The entire staff was kind, professional and helpful.

Everyone in the facility was really kind I just feel they couldve done a more thorough examination of my issue.

This facility was fast & efficient. They tested me sent my meds to the pharmacy and I was on my way out. I really appreciated the staff & doctor they was nice & friendly.

The nurses nd practitioner took very good care of me. Wonderful bedside manner!

Thanks so much urgent care, your kind considerate staff made my visit more than you will ever know! When having obstacles, one to another needs a helping hand !!!

I really appreciate the staff here at AFC. They were so professional and taking care of my needs.

Great staff! They were really busy but got me in & out very quickly!

The wait wasn’t long at all . They seen me and go me out . The nurse Tash was amazing.

They wasted 3plus hours of my time.I told them I had workers I had to be there . I sat there and dealt with a hurting, broke hand no doubt. I didn’t need them to tell me it’s broke just to say after they more less scammed me out of money. oh yeah you need to go over to urgent ortho they did X-rays and don’t even send anything over to the ortho. so why waste a person’s time really worse place I’ve ever been in my life. I never make reviews but this place will screw you over point blank period. Nothing they did was of help not one thing .

Horrible experience. Went in to see the doctor for toothache pain. The doctor didn’t provide no type of assistance . The doctor didn’t even look in my mouth. He wrote me a prescription for some Tylenol and told me to see a doctor

Staff were excellant. Debra was very helpful to a tech illiterate. Found everyone there to be excellant.

I had a great experience, the staff were nice and knowledgeable.

Great thanks for sharing the conversation and communication skills. The staff and doctor/NP are awesome.

I completed all of the forms online and uploaded copies of my drivers license and health insurance cards. Securing my appointment time was very easy online. I received texts to inform me to arrive 10 minutes early. Upon arrival, I checked in and was directed to have a seat. Unfortunately, an hour passed before I was asked to complete the appointment forms online, despite having already done so. When I mentioned this to the receptionist and showed her the note indicating completion, she explained that there seemed to be a confusion with my applications and reassured me to wait. After waiting for another thirty minutes, she requested my copay. However, it wasnt until 30 more minutes had passed that a woman who came much later than I was seen! Frustrated, and already 2 hrs in, I approached the desk to inquire when I would be seen. I was told they were preparing a room for me and that I would be called back shortly. Finally after a ten-minute wait, the nurse called me back for vitals. Fast forward, 20 minutes until the doctor comes in, 20 minutes before I was tested for COVID, another 30 minutes before the doctor returns with results, apologizing for the slow staff response time. If youre looking for quick and efficient service, unfortunately, this clinic falls short of expectations.

I had trouble with my insurance but the lady at the front desk, Kimberly, was so helpful and patient with me. It took a while but she made me feel like I was the only there.

I had a very pleasant experience at this location and the Nurse Practitioner was very helpful and informative. Whenever I have a problem I always visit this location.

I went to Primed Vaughn Rd today having real bad knee pain & The Nurse Otreshia was absolutely amazing. She were patient with me from the time she called my name to go to the back, doing my vitals, to doing my X-rays, and assisting the doctor with me till it was time for me to leave and go home. She made sure I was okay. She’s very professional and very friendly. Thanks AFC for having such a wonderful nurse like her.

My experience with Primed was good the serve was good.The practioner was very kind.

RYAN NP WAS THE BEST ..HE TOOK CARE OF ME AS IF HE NEW ME ALL MY LIFE ...NO QUESTION ABOUT HIS PROFESIONAL..HE WAS GREAT. 5 STARS ACROSS THE BOARD...

Wait time was a little over the given time which was expected and understandable.The bathroom in the lobby didn’t have any soap and the toilet seemed to be clogged but there was hand sanitizer right outside the bathroom at the front counter. I waited at the front counter to notify someone but they were speaking with someone and considering the fact that I wasn’t feeling well, I decided to just go ahead and sit down and rest. My overall treatment and service was great. Everyone was friendly. Dr. Wood was very knowledgeable and answered all of my questions with no problem.

Wasnt able to be seen by a doctor because I didnt have 175 dollars to pay them first which is really sad because people dont always have money to pay right then and there and should at least have the option to be billed or something but yall just want the money thats all the doctors want is money you dont have money they dont wanna see you

What is the point of making an appointment if I’m still going to wait an hour to get to the back. I’ve been here a whole hour and nobody has even been called to the back. This is ridiculous!!!!!

Our experience was amazing. The staff had excellent customer service and bedside manner. The NP was detailed in her examination and explained the diagnosis and treatment plan. This is the best urgent care in town.

I had a great experience today Artrena was amazing she was very nice and pleasant she took good care of me

Very friendly customer service, less then 30 min to be seen while this holiday is going on 4th of July, Nurses were very helpful,Dr. Marie help a lot

The front desk staff were AMAZING. Very helpful and kind. Dr. Mendez seemed polite enough. But the wait time was ridiculous. I waited 30 min before my name was called to the back, just to be waiting an ADDITIONAL 1hr and 40 min before I was ever seen again. Just to be given a basic diagnosis and 2 shots. I give the overall friendliness of the staff a 9/10 but because of the extreme wait and actual service/medication received, a 5/10.

The receptionist was VERY helpful and polite and the staff is extremely welcoming and professional

Front desk.. awful .. There was no one there & I literally stayed in the lobby for about 30 mins before even being acknowledged and asked for my co payment. When my name was called, she then proceeds to tell me that their system doesn’t recognize BCBS & some other insurance and she needed a card on file. I informed her that I was paying with my HSA card & I wasn’t putting a card on file. If I wasn’t in so much pain, I would have left! But no issues with customer service, they are just superrrr slow!!

The staff at the Vaughn Road AFC was very friendly and treats you like someone and they care about you. I recommend that you try them.

It was great the staff was wonderful. Thank you for the help. Everyone was awesome...🙏🏾❤️🙏🏾❤️

As ill.as we were the experience was delightful. Polite, efficient, very professional 👌 EXCELLENT!

I came by here this morning, and had a a very wonderful experience. The medical staff was very careing and understanding and I felt actually heard and cared for. Was seen at a punctual time, and everything was settled in no time

My nurse was freaking fantastic and made me laugh the whole time. The doctor was efficient. Thank you!!!

Dr. Hale took great care of me and averted a health crisis. This location is highly recommended and they helped me on my health path. I am thankful and appreciative of all the care that I received. The check in process was efficient and I saw a healthcare practitioner immediately.

The light skin lady at the front with the curly hair was truly AMAZING! She helped out alot on yesterday and each time i come in her service was amazing. I would definitely recommend everyone to ask her questions if needed. It was also another nurse in the back that was extra nice. I’m sorry i don’t know any names, but she’s Chinese or Asian. Very good nurse. The rest of the nurses weren’t professional enough. I asked one of the nurses a question and she wasn’t no help at all. They were kind of rushing me out of there.

Been here since 12:57 its now 5:10 just got called back still waiting in back . Receptionist rude

The front Desk nurse was great 😊 I do feel rushed and didn’t get a chance to discuss everything…

I am a healthcare worker. I wanted to be checked to make sure I was not contagious as well as be treated. Dr Mendez was very thorough and explains everything. I was well cared for from the front desk , to the lab, to my walk out the door. I also like the ability to make an appointment online.

Great service quick service, clean facility and knowlegable staff. I was able to In and out With results.

It was a nice a great experience, like any other Drs office you will have to wait. It turned out beautiful, the x-ray were taken then and shared with me.I didnt have to run off to another off and have them taken and come back for a follow up. It seemed to be a nice and friendly place the way everyone was working with one another and the patients.

Compassionate care by Chantana. Also Shirley in x-ray. NP Maria Silva, very knowledgeable, patient & friendly. Explained & answered all questions.

My husband and I were very impressed with Dr. Hale. My husband presented with a respiratory ailment including a persistent cough. Dr Hale gave my husband a thorough examination and ordered a chest X-ray and treatment which covered his lung congestion, nasal congestion and addressed possible infection. He was so professional and really gave us confidence that my husband was receiving the appropriate medical care. Dr Hale’s staff was polite, courteous and efficient and I highly recommend Dr Hale.

They did a thorough and great job diagnosing. A little slower than usual since they only had one CNP working.

The receptionists at the front desk werePolite and helpful. Not just with me but all the patients. Had to wait awhile to see the doctor, but its cold and flu season. My overall visit was a pleasant one.

Nice, helpful staff. Understaffed so long wait times, but otherwise I recommend.

X-ray printer not working so I dont know what my problem is. Now going to another doctor and pay for more X-rays. Not happy cost me $100 for nothing

To begin, I am a medical professional in management and understand the unique challenges faced from the busy sick season and staffing. With that said, my experience was entirely unacceptable. I booked an appointment through the online portal at 12:15 and arrived on time and checked in with the front desk. I was NEVER told that they were short staffed, would be gone to lunch for the next hour etc. NO ONE was called back until after 1:15 so why make appointment slots available if staff is on lunch during that time and you don’t have rotating staff?? Once I got back to the exam room nearly 2 hours later, it was a quick 2 min visit from the tech and NP and swabs were done. Then another 2 hours of waiting while I watched staff casually standing around the desk areas snacking, eating Chick-fil-A, in no hurry whatsoever and not communicating with patients. Again, if something were communicated up front or an apology or anything, I could understand but this was completely unacceptable.

I greatly appreciate the staff today. I had some issues going on and the staff jumped into my crisis to keep me safe and calm. To Ms Latashia Jones, Thank you. First time I have felt like they cared about patients. To the staff that cared for me thank you also

Dr. Mendez was awesome. He was on point with bed side manner and attentive. The nurse was really good as well. She had good patient care and the two shots she gave me, I didnt feel a thing.

Great doctors office. The whole experience was easy going and not stressful at all. All the nurses and doctors are super friendly and genuine. You don’t have to worry about a bad attitude from anyone at this doctor’s office. The nurses helped me out a ton by giving me advice on my situation and even telling me what I should do if my needs couldn’t be met at this location. And even made sure that my problem could be solved before I paid any co pays or fees, gotta respect that. Dr. Mendez is a excellent doctor, we had a very good talk and he not only fixed my issues but was patient and answered all my questions and concerns, he even gave me some good life advice that I’ll probably remember forever. I’m a young college aged male, with no insurance, and I don’t really know how going to the doctor works once you’re an adult.but they made the process haggle free and answered everything I asked with a smile on. Thank you guys for being just all around cool and keeping a positive attitude. 😎

I was there for 4 hours. 2 hours 45 minutes waiting in lobby. Nurse called me to back For 2 minutes nurse took pressure and temperature. Waited 45 minutes doctor came and had me take some deep breaths listened to heartbeat and felt my throat. He was gone in 5 minutes. Waited 40 minutes nurse came in for one minute swiped nostrils twice for COVID tests and twice for flu test. I reported to front desk told them I had to leave and have doctor phone in test results and or prescriptions. She asked me to wait. I waited 5 minutes Dr came in and told me tests were negative and he was having prescriptions called in to my pharmacy.

This place was amazing I came in with three of my kids the staff was amazing. the provider was very nice. and made sure my kids was okay and also made sure I was okay even those I wasn’t a patient. keep being amazing and the ladies at the front desk was very professional and helpful.

The waiting room was almost filled to capacity but with 1 Dr and a couple of NPs, they managed to service all with great professionalism... especially on New Years Eve. The receptionist had a calm and pleasant tone which helps when people are ill and looking for some a solution to their pain or discomfort.

The best urgent care I had been to. Doctor and every single staff from reception to the nursing care, I felt so comforted. Everyone was professional but compassionate

I went to primed on Vaughn Road today. It was not my first time going there but today was very pleasing to me. Ms. Jackie Dixon showed a lot of concern about how high my pressure was and shared how important it is for me to take my blood pressure pills. I was also very pleased with the promptness of Ms. Shawnee Simon. And I also would like to say thanks to the intake person for helping me complete my check in. You all was awesome. Keep up the good work. And God Bless!

My health provider came in and was so sweet and so kind and took her time and answered all my questions. I really appreciate them from the front desk up. Very patient and very kind, will always use them.

This was the first time I had a bad experience in the years I have been coming to the office. Wait time in lobby was a little over my projected time. That was fine no problem. It was the time I spent in the waiting room that is my complaint. I was weigh in and blood pressure taken and asked the typical questions. I was there only to have my blood pressure medication refilled. After waiting for 30 minutes a nurse practitioner did come to the room and asked me why was I there and if I have had my medications refilled there. Yes I have. She said give me a few minutes and that was the last I heard from anyone until I open my door and she and Dr Hale (whom is my regular physician) was sitting at computers. I asked if she had forgotten about me and she responded no she did not forget about me but she had discharged me. Well she never told me that she had discharged me and I sat in the room for over an hour. I ask since I was discharged could I leave and she did say she sent my refill to the pharmacy and if I wants to stay for my print out. I said no because at that point I was quite upset with the nonchalant way she spoke to me and I do believe she forgot about me.

Dr. Hale is the best, he wouldn’t let me leave until my pressure went down. Great dooctor

Im not really satisfied with my experience here. I arrived at 10:30a.m. and left at 2:30p.m. I was taken to the back at 12:50p.m after sitting in the extremely hot lobby for over 2 hours, and was asked twice which pharmacy I use, only to be given hand printed prescriptions that I had to physically drop off. The doctor didnt wash his hands when he entered the room and grabbed a tongue compressor and another disposable tool to use to examine me. I could not understand most of what he said and I sat for another hour after he left, waiting to be diagnosed with the sinus issues I told them I had and that were the reason for my visit. I waited all that time to see the doctor for less than 5 mins, smh. Thankful for the intake nurse who noticed I was still there after so long a time but hadnt yet been discharged. She sped up the process and although everyone was pleasant, I wont be returning to this location if I can help it. Its just too much to go through when youre already not feeling well.

Very poor service was there for almost 3hours for really nothing gave me sum over the counter cold meds

I had a great experience at this office. And I will surely come back again. But you have to remember that your attitude has a lot to do with their attitude. So at least have a smile on your face and ask them how their day is going.

I am the mother of Roman. I give AFC 4 out of 5 stars because they are professional and prompt. The only thing I dont care for is how long registration takes. Other than that I would and have highly recommended them.They get you in, checked out, and diagnosed quickly.

I went inwith back problems. I aways go to AFC for years when have problems. I am always pleased when I leave because they are a caring group who cares about there patients that comes they do a follow up and that is. great, I I have confidence in what ever I love Dr.Hale,Shirley, Stephanie, and the other staff cant remember exactly every one name but they sweet and kind I recommend that any goes YOU have to have some patience because some times you have to stay longer and the sign in process is different. But Overall it is great,And I w continue to keep going. Because love is felt there.

Debra is a welcoming professional and the other staff I associated with were efficient employees. Thank you

Everything was done decent and in order with very nice and respectful nurses

Ms Shipman, her nurse, front desk and x-ray tech was very professional and courteous. Everything was done in a timely manner. Thanks for taking care of me and I am very grateful.

The check in office was not very informative. We waited &waited & then asked when we would need to fill out something, they said a phone message was sent with check in info. I never thought to check my phone. They need to let you know that when you sign in. The front office/ waiting room was very nasty, i felt sicker just sitting there. There was no hand sanitizer in any of the containers. Nurse Assistant was great & very friendly. The Dr was friendly but had very few words.

Didn’t help at all. Went in for nausea and bad stomach pain and only thing they did was a urinalysis. Now I’m at the er. Very disappointed

The staff were very informational, courteous, and professional.

Long wait, but I guess that’s expected with urgent care. The entire staff that I encounter was very nice and they seemed to tend to patience in a timely manner. No one appeared to be idle and that was good to witness-everyone working diligently. I haven’t nothing bad to say I appreciate this AFC and the staff.👍🏾

Staff was very nice and I was in/out in a timely manner

The staff was nice and the services was good. I was highly disappointed with the price why is there a co-pay and additional pay just to tested for whatever you need to be tested for. Even with insurance how are you out of the test the insurance pays but not out of the out of pocket pay test whats the difference the results will be the same, Im just putting this how it was told to me. Please explain how that works.

Its in and out fast. Very courtesy and professional help.Thank you so much.

All of the great people working at this Urgent care facility were warm, welcoming, kind and considerate!!! I really enjoyed Dr. Mendez such a wonderful experience and kinda wish he still had a private practice!!! This WILL be my go to anytime I have an emergency! Thank you to the entire staff❤️

The wait is horrible. It was only 3 people in the waiting room when I walked in at 9am. After checking in, the system told me I was number 4 and should be seen by 930. 😑 That time came and went. I didnt get called back until 11:15. They took my temp and the provider told me all she could do was give me a steroid and antibiotic shot. 😩 I came in for chest pain and sore throat. Ok so I got my shot. They told me they would be back to bring me my discharge paperwork. I sat there for 30 min and finally left. It should not take 30 min to bring discharge paperwork when there were NO test ran or blood drawn. This has definitely motivated me to find my own primary care physician. I gave 3 stars because the actual doctor was nice and professional.

Ms. Shipman is an absolute jewel!! They were closed by the time that I was brought to the back. Despite being closed, she patiently addressed my concerns and all with a smile on her face. Its not often that you come across a provider who still shows compassion for their patients. Her assistant (Im not sure of her name) but she was great as well...excellent bedside manner.

I visited the AFC-PRIMED on Eastern Blvd and Vaughn Road twice and each time I was handle with great care. The great customer Service at check-in, help and care from the Nurses, X-Ray and I cant forget the two Nurse Practitioners. Im getting better each day with God on my side and the Awesome Staff at this facility. Thank you all and keep taking great care of yourself and all of us.

Great experience! The staff was very friendly during the whole process. Mrs. Jackie went above and beyond to assist me! I waited for about a hour to be seen but it was 5 people in front of me . I had a finger laceration and they took care of it and gave me a shot. She was very knowledgeable and nice. Highly recommend this location.

I was provided excellent service and care! Thank you to all the team members.

Hey theyre very professional Thank you all for Great service today Thank you

Other than long wait (> 3hrs) In small crowded waiting area (mask optional) & rearrangement of seating area R/T scheduled maintenance (changing out light bulbs on stated busiest day, time of visits) the medical care was excellent. The medical & administrative staff were proficient, n services, treatments provided. Especially impressed w clarity and patience of staff with instructions .

I waited over an hour and half to be seen. I had a co pay which u lost my money. They are very slow. You come here to avoid the emergency room but you might as well go someone else. Do not waste your time coming here

The staff was very nice and friendly. The doctor was even cordial.The receptionist needs to be friendlier and she needs to tell the patients to make sure our info goes through on the tablet when we press “checkin”. I waited and waited until I went to ask if my info went through, then she said she had no record of me registering. I had to start all over.Thank you for the help and I think I’m almost well.

Was treated so nice here! I saw Dr. Marcial J. Mendez, MD. He was very prompt, friendly, and treated me well. I was also seen very fast. I will be coming back to this AFC again when needed.

All the staff members are very courteous, profession and polite.I did not have to wait a long time after the check-in. Social distancing and masks was very well carried out. No long wait after getting g into a rm. Very good explanations before tests was done. I love the atmosphere. Very clean building.

I’m very happy with the level of professionalism and care I received at this location. Although, I was not feeling well I was very grateful for the staff and the service they provided me. They were very helpful and accommodating to me. They were very knowledgeable and gave me some very helpful information on my illness. Great job keep up the good work!

The past few visits have been hectic due to massive load of patients. I come to AFC because Dr. Hale accepts Medicaid and is a great Doctor. Ive been a patient since Marty Lane, if you know you know. However, I moved back to my hometown a few years ago & now I am back and of course a patient again. You have to give this clinic its Flowers because they have a great staff. I came in on Friday and waited approximately 25 minutes before going to the back, my entire visit may have taken 2 hrs I was too happy. Plus I came early and was 1step from the emergency room but Nurse Practitioner Edwards got me taken care of right away and now Im taken my treatments...Thanks AFC Team

I went in because I had a sore throat but more importantly was coughing and throwing up often enough that I threw up twice just waiting in their lobby. The sickness made me miss work for a week, and the doctors/nurses refused to fill out my work’s required paperwork for no apparent reason, putting me and my family’s livelihood on the line.Do not go here if you value your job. The staff does not care about you.

The service was A1 I didnt have a long wait time and the nurse was extremely nice. The Dr. was very thorough and nice my experience was great!!!!!

It was a wonderful experience! After attempting unsuccessfully for months to receive a referral, this facility went above and beyond to help me obtain a referral. Shawnnae was incredibly educated and made sure I knew every step by outlining it. Their concern for their patients is genuine. In additionthe manners of Dr. Hale were also exceptional!Great AFC facility!

Shannon Shipman the NP was amazing so were the ladies in the back especially the xray tech/trainer she was very concernedThe front desk staff could smile more they seemed aggravated n unhappy but I’m glad that they didn’t set the tone for the whole clinic

From front office staff to nurse and PA, everyone was professional and kind. The kindness goes a long way with me.

I like the way the Doctor took a concern about my issues. I liked it.

My experience here was HORRIBLE !!! i got here at 11 and although they were somewhat busy, they were clearing out rather quickly from the back yet the 4 people waiting (including myself) had been waiting for almost 2 hours and some longer than that . After finally getting called to the back , the doctor basically tried to guess what was wrong with me when i pretty much told him i was having stomach issues and instead he tried to test me for Covid . Finally decided to do my blood work after waiting an additional 50 minutes just for them to draw my blood . Afterwards, the nurse said it would only take 15 mins for the specific test to come , yet i waited 45 mins instead. The wait time is awful here !!!!!

Staff was very rude and impatient with me. Nurse prationer never actually talk with me. Instead she openly talked about my case I. The hall with the medical assistant were other patient could clearly hear them talking. The staff never went into to details as to my condition or tried to explain any other options or treatments to me. The staff was very curt to the point of being respectful and weirdly enough the medical assistant that I did interact with never made eye contact with me. I think the behavior I encounter was based on my demographic. The staff seemed as if they did not care and that I was an inconvenience to their talents and that they were clearly misandrous.I will not me returning. AFC please hire staff that actually want to service everyone and not just who they identify with.

The wait was extremely to long we arrived at 12:30 was Called to the back around 1:50 wasn’t seen until 4:00

The wait was a little long but it’s cold and flu season so I understand being a registered nurse myself. Loved the NP here very sweet and knowledgeable as well as the rest of the staff awesome customer service!

The customer service was so polite and everyone was very nice

Great visit. Meds were given, Sister was taken care of and feeling much better. Paperwork is harendous, need to hire someone to d this job. If u are sick you won’t feel like filling out all of this paperwork and scanning your cards and all of this etc etc!!

This us the worst place by far. I went in with one thing and wasmisdiagnosed. I do not recommend anyone visiting here if they want to live

I visited AFC PriMed Vaughn Road two times in the past three months. At my visit in Nov. 2023, I saw the doctor, he called in meds; all was well. I had a reaction to one of the meds. The doctor told me that I could possibly have a reaction to this med, and call them back if I did, and he would call in another med. I did exactly that, but the person who answered decided to play doctor and she told me to just stop taking it then. I quoted her and she said it again. I said ok and I hung up. I called back about two minutes later; got the same person. I asked her if she had gotten her info (stop taking it), from the doctor; her answer was thats what they are going to tell you (see above for what the doctor had already told me to do. I explained to her that Im not a doctor but I have taken a few ANTIBIOTICS in my life and you dont just stop taking it (see above for what the doctor said).I went to the same PriMed today with the same upper respiratory symptoms. As I was checking in, I explained to the same person referenced to above, that I didnt have my drivers license on hand, but I had the number, AND I had my military ID. She said, you cant check in. I paused, and repeated what she said, I cant check in and she said no, you cant check in.I left there and went to another local PriMed and was signed in without problems. Their staff was knowledgeable about their system.Prior to these two experiences, I had good service at this PriMed, from the in-take staff, to the nurses, to the nurse practitioners; doctors. Unfortunately, one person can and has tarnished this office good reputation. I will be calling corporate in the morning...

Everyone had a beautiful attitude and smiling all the times I was being waited on. I also witnessed they had that beautiful customer service attitude with Everyone I saw. The doctor Taylor was great as well as the one done my noses. Keep up the beautiful work. 😍

Very professional got me in and out, great service.

The staff was wonderful the receptionist really set the tone with there loveable personality. The wonderful nurses there are amazing they did not dismiss my concerns or the way I was feeling and they are very diligent. Doctor Hale omg he is astonishing he listened to everything I was saying before he spoke came up with a plan of care and when I say in 24 hours I felt so much better I would definitely recommend this doctor office to anyone

Very nice people they get right on top of the problem. I just wish my drug store realized people get sick on Saturday afternoons and Sundays. It’s bad to be sick and have to wait for your medicine Adam’s drugs step up and take care of your customers.

My experience overall started great as I was greeted for vitals by Kalyn Blackman. She was very well concerned and professional. On the other hand, towards the end of my visit I was treated less than professionally by the Terrika Anderson Cook, NP. She was very dismissive as I was expressing my health concerns and when I attempted to have a conversation with her about our interaction she was incorrigible.

If it were possible, I’d give 0 stars. I sat in the waiting room for 2 1/2hrs. Finally got to a room and sat there for 45mins with out ever getting vitals, seeing a Dr….NOTHING.Waited outside MY waiting room and told them I’m a Daycare Director and I’ve been here for over 3 hrs and all I needed was a steroid to get rid of this sinus stuff and make sure I don’t pass anything to the infants. There was child with disabilities and they were behind me and bless his heart, he was getting agitated for having to wait. I stood outside my waiting room door until I FINALLY someone who LOOKED to be “working” there. I asked what was going on bc I had been here for hours and I have to get back to lockup my daycare. The response “we busy” yeah, I get that. But keeping your patients informed is not asking too much! Anyway, she said let me swab this person and I’ll come back to you, I didn’t argue and let her go. Then she proceeded to get the swab and walked out of the patients room, looked at me and walked RIGHT past me. I let them know what a WONDERFUL 🙄 job they were doing and I walked out. I WILL NEVER STEP GOOT BACK IN THAT PLACE AGAIN!!!!

I went there for a sprained ankle, when they called me back after waiting about 2 hours ,they took my blood pressure and said it was high. The nurse left out and said the doctor will be right in, well after about 40 minutes another nurse came in and took my blood pressure again and said it was still high. I reminded her that when I am in pain my pressure goes up ,even the first nurse that took my blood pressure said the same thing. Well this nurse told me I needed to go to the emergency room, we all know about the emergency rooms in Montgomery, ALI said I need you to take care of my ankle cause I was in severe pain. She had the nerve to tell me they cant treat my ankle because my blood pressure takes priority over everything else. I was appalled. Suppose if I had broken a leg, a arm or had a life threatening condition would my blood pressure take priority over any of those situations??. They kept pressuring me to go to the emergency room, of course I declined. I put no faith in no facility that tells me if I am hurt and extreme pain that my blood pressure takes priority over my pain!!! SHAME ON YOU. I EANT MY CO PAY BACK, CAUSE YOU DONT DESERVE FREE MONEY...YOU DIDNT DO NOTHING BUT WASTE MY TIME!!!

I want to thank Jackie Dixon crnp, trena grant,kalyn Blackman,Latoya king,chantana cheng for outstanding customer care because I came in with a fever of 102.9 and could barely stand but these wonder people I thank God for because I was going to go to the ER and God said go there and I did and nurse practitioner Jackie OMG YOU was really determined to find out what was it going to take to make me feel better before I left and the ladies deserve a very big recommendation for having great attitudes, great care and just making sure I was ok. Every task was completed with care and I would recommend you all to everyone. I know the job is not easy because I do the same work so I definitely recognize compassion when I see it and receive it. THANK YOU ALL FOR EVERYTHING 🫶🫶🆑

I had time wait because I was a walk-in but after completing paperwork on my own device. Which was easy and convenient. It gave me an approximate time of when I would be called to the back. Which decrease my anticipation of when I would be seen. Staff was friendly and efficient as well as the provider I saw in the clinic.

Very Courteous Staff. Knowledgeable Doctor who I would Love to have as my Primary Physician. Overall great Environment . Definitely will return for my Follow up!

Follow-up service was not good today. I felt it was a waste of time and rushed. Customer service not met and problem not resolved .😒😞

After waiting for 2.5 hours, I was told that I couldn’t get assistance with high blood pressure because they didn’t have an EKG machine. The doctor didn’t even know what my blood pressure was and after going and finding out that it was 146/05, still stated that he couldn’t help. I guarantee you that I’ll still be billed for this appointment but after wasting my time and my money, the suggestion was that I go to the ER. I suppose someone being close to a heart attack is less important than leaving the office considering I got called to the back about 20 minutes before they closed. Next time, I’ll drive a bit further and find someone who cares about someone’s health. These people are only here to get a paycheck from your insurance company and truly couldn’t care less about you. Go elsewhere for decent treatment. This wasn’t my first experience where I felt invalidated there but it will certainly be my last.Edit: After being billed for this visit, I reached out to the email address provided and they adjusted things to match the treatment I received. While I wasnt a fan of this visit, Ive adjusted my review to reflect the prompt customer service regarding this. Thank you again for fixing things!

I waited three and a half hours to be called back. They were busy, but they started calling people back that got there way after me. They said the system chooses who they call next. Seems flawed to me. I waited another two hours once back in the room. The staff was friendly though

Thank you all for your patience and support of me during my illness..just made my pain a little easier to get through.

Went in today! No front staff to help but doors open. Called and just keep ringing until they hung up the phone keeping in mind I am standing in there lobby. Eventually about about 10 minutes of me saying hello is anyone here a rude lady comes to the front and said not seeing patients today internet down no sign on the door so how was I to know. Just rude and unprofessional

The facility opened on time and the staff was very accommodating.The doctor and nurse were super informative. My needs were met in a timely matter. I will recommendAFC to others.Thank you AFC, Vaughn Rd., Eastern Blvd, Montgomery,AL

The staff was very helpful , and I didnt have to wait as long as I wouldve at a hospital ER .Thank you for taking care of me .

My visit was good. The wait wasn’t long due to very less people. It’s better to go when you know they’re not packed.

I arrived at the office, I was seen by staff, very nice. Medication was called in but the main medication I needed the pharmacy didnt have. So I called back worker by the name of Jazz, put me on hold for over 20 minutes now NO ONE will answer.🤔🤔🤔 WOW!!!!!!

I had an awesome experience. Ms. Chantana Cheng was so helpful and accommodating as I am handicapped. The lady that escorted me to the exam room and took my vitals was super friendly and assisted me with my rollator as well as opening the doors for me to exit the facility. I hate that I didn’t get her name. God knows I appreciated her efforts. Lastly, Ms. Shipman, examined my eyes and she was awesome. She listened and answered my questions. I have no complaints with this staff - from the front to the back THESE STAFFERS ROCK!! I am so THANKFUL for my positive experience at AFC VAUGHN ROAD!!

AFC was awesome! I didnt think it was going to go as well as it did, bc there was a AA person at the front desk by herself, she was not friendly. (being honest) you fill out your info on their tablet (I think) and they respond by text mess, which is ok. The tech was nice and the NP was awesome! She showed me the XRay for my moms hand and explained to me that it was definitely arthritis. So, the outcome was Great!! If I could change anything, it would be the receptionist part, maybe shes doing a lot by herself and need more help bc I really wanted to walk away, she wasnt inviting, but I didnt, it was my mom that needed some assistance. Outcome was GREAT. It was CLEAN TOO..

I will say my last visit has shown a lot of concern and sincere support from this winning team. And the wait time wasn’t long. The team get right to the point and will do everything to help as they can.

We waited quite a while & the Doctor & Nurse finally came & diagnosed one of the issues. They couldn’t do X-rays there so they asked us to go to the ER since she was a Heart Patient. The prescription was sent to the wrong pharmacy, I called to let them know & it wasn’t corrected. Overall it was a good visit.

In and out in under an hour.very nice,clean and knowledgeable staff

To summarize this location they are quick, professional, clean, and empathetic.

AFC fixed me right up, Im feeling better already, thank you AFC.

My experience was professional and pleasant

The service was great. It was a very pleasant experience from the front desk to seeing the doctor. She was very thorough and made me feel very comfortable.

Nurse Shipman was incredible. My wife and I both saw her, we were in Montgomery for work (from NYC).My wife turned to me and said,This is the first time Ive felt so supported and listened to by any medical professional Ive ever seen. Anywhere. The best bedside manner Ive ever experienced. Patient. Understanding. Kind. Listened with respect and care. And yes, gave us the treatment we needed to make us feel better.

Everyone in the office was great! The NP I saw was great and made everything simple. I would visit there again if I need care. The wait time was a little longer than I hoped, but it can be like that sometimes so I understand.

Dr. Shannon Shipman was very kind and thorough. She is an empathetic care provider who pays great attention to detail. Im very pleased with my experience.

Very busy and, therefore, pretty slow. I was there for about 2.5 hours and saw a nurse or doctor for about 5 minutes. The quality of care was good and I was referred to a specialist.

The entire staff was great from registration, nurse, and Provider.

The doctor comes in ask you the same follow up question about how much pain you’re in each visit. Doesn’t stay in the room any more than 2 mins before they’re ready to either throw a prescription at you, and or pointless follow up paperwork as if they’ll actually help resolve any issues that you have. They do not care! Go anywhere but here!

Everyone was nice and no long wait time!

Great service!! Pleased with my visit today.

The wait time is EXTREME, even if you check in online. You wait 3 hours to get to the back, then you wait again all while clearly hearing the staff have personal conversations in the hallway. They really need to learn to value others time. I am very disappointed.

Very pool service1. I hear chating and laugh while I waiting more than 20min.2. The doctor was very not nice. I was asking What might cause infection?And she was replying with annoied voice How do I know? Maybe you was with other people.If I were you I would never visit here again.

I dont know about yall but Mrs. Shannon Shipman was EVERYTHING!!!! She got me in and out and OMG.....her customer service was unmatched. She listened to what I had to say about my symptoms and she doubled checked my lab results!! She was amazing!!! Some people are just born to do this type of work!!! When you go in. Ask for Shannon the Nurse Practicioner!!! You wont regret it!!!!!!

The staff were very professional and they had great attitude with great smilesI appreciate how quickly I was seenThe doctor was thorough and very professional. I really appreciate his honesty in sending me to the emergency room for further treatment, rather than him wanting to protect his pride and guess at what was going in and treating itThe cause for my discomfort turned out to be completely something different than both the doctor and I thought the cause wasI would have continued to get worse had the doctor treated for what we thought was the cause of my discomfort