AFC Urgent Care Washington Heights

This is probably the best Urgent Care. Everyone that works here is great and they always treat my family, like family. The doctors, nurses and other staff are patient and always answer any questions I have. They are very knowledgeable and I feel confident they have my familys best interest in mind. I cant say enough good things about this place; they truly care about their patients.

I had an excellent experience at this urgent care. The online registration and check-in process was seamless and incredibly user-friendly. I was pleasantly surprised to find there was no wait time – I was in and out in under 30 minutes!A special shoutout to FNP Sharde Angelle, who was professional, compassionate, and attentive throughout my visit. She made me feel comfortable and addressed all my concerns. Highly recommend this location.

I had an excellent experience at AFC Urgent Care Washington! From the moment my daughter and I walked in, the staff was warm, welcoming, and incredibly professional. The reception team was efficient and had us checked in quickly. The nurses were kind, attentive, and took the time to really listen to my concerns.The doctors were exceptional—knowledgeable, thorough, and patient in explaining my daughter’s diagnosis and treatment options. I felt my daughter was well-cared for and confident that she was in good hands. The entire visit was smooth, timely, and reassuring. I highly recommend this Urgent Care facility for anyone in need of prompt, compassionate care!

I scheduled an appointment and completed paperwork online in hopes of speeding up my time there but I had quite a wait, two hours, start to finish. The staff was very nice and apologetic about the wait. It’s a busy time of year being just before Christmas and colds etc. going around so I understand. I will return next time I’m in need. Merry Christmas!

Super fast (make an appointment online) - friendly staff to check in all the way through the nurse practitioner. While no one ever wants an issue for urgent care they are a great one to choose if needed.

NP Lara ( Jose ) took the time to carefully listen to all my concerns, demonstrating genuine concern for my well being. After a thorough assessment which is competent & compassionate, He always explains each step of the process clearly, making it easy to grasp my diagnosis & treatment plan.NP Lara impressively combines professionalism with personal touch.Thank you NP JOSE for making a stressful situation manageable. You’re the best!

I was brought here by a friend who had a similar pain experience, and went to a different AFC Urgent Care location. She mentioned having a good experience there, so I was hoping for the same. I was not disappointed. The staff was great, but I need this review to focus on Ms. Simone. What a wonderful, caring, hilarious, and kind person. I felt heard, advocated for, and well taken care of. I couldnt even cry from the pain because talking with her made me forget about it. Whatever reward you all give for amazing, amazing, AMAZING, nurses… please put her at the top of the list. While I hope to never come back, if an emergency arises, I know exactly where I’m going.

I thoroughly loved the staff. I think the NP is one of the sharpest I have ever met. I am 73 and have met my fair share. Very bright, personable and intelligent young man. I dont care for the registration process but I am old school. Thank you for your great care!

Excellent service, Dr Lara is knowledgeable and has a great personality. He’s a great asset for the company. Always providing a great solution to my health needs and family needs. Thanks a lot Dr Lara.

The receptionist and the dr was good but one of the nurses was not to welcoming. I was not greeted when called to the back. I spoke to her anyways pretty loud if you ask me but I didnt get a response. Maybe she didnt hear me I dont know but once we got into the wrong she did speak and said I would be your nurse or something like that.

I visited 12/23/23 around 1pm. The front desk guy was so nice and welcoming. Every urgent care I attempted to go to on this day were so rude, already fed up and unwelcoming. This place was the opposite, he made me feel so comfortable. Although I couldn’t be helped for my chest pain due to no ekg machine at the office, I was put in a better mood just by his presence. Thank you for that. Being nice and having patience goes a long way.

I would recommend the AFC Urgent Care and I would definitely go back. They were able to see and treat me in a very timely manner. The entire staff was very nice and professional , the nurse that was helping me couldn’t have been nicer. Thanks for seeing me and I will definitely go back when I am feeling ill.

The staff was great, polite, efficient, and professional. I was tested and diagnosed with the flue in afew minutes I was on my way to the Pharmacy to get my Rx.

Best urgent care in this area! Such great service everytime I have gone there over these past years. I feel Drs really care and the staff are really nice

This practice is always professional, kind and caring. I trust them to take care of myself and my family medical needs when we are in a pinch. Highly recommend.

I really like the staff from checking in to checking out, the only reason i gave 4 stars is they were out of covid test equipments as they said its ran out couple of days ago, which non sense as its the time for seasonal respiratory infections thou

Woke up before God to a hellacious sore throat. I made an online appointment for first thing today and was seen promptly after the office opened. The nurse gave me a nose swab like she was a southern grandma about to not take any slack from the kids. Holy moley Batman! I am very grateful the diagnosis was quick and the physician was very courteous. This office has also taken care of my wife several times with optimal results! The appointment was quicker than my regular GP which is exactly what I needed. 10/10 will return.

Exceptional service all the way through , warm and welcoming people. NP Jose Lara was great at listening to our concerns and they were great with caring for my daughter.

Love this facility and its staff! Very friendly & professional people that make you feel welcome and at home. Making this my go to urgent care center. ♡

I highly recommend this location. The staff is amazing,caring, consistent and very attentive. So if you are feeling unwell definitely come here and the staff will take care of you.

All of the staff were friendly and helpful. They gave me some helpful advice concerning some medication I had been taking for a year( which was making the condition worse).

Doctors and front desk are very supportive and informative. Will definitely utilized this particular AFC over any others no matter the drive or wait time.

I went in for an illness and everyone there was polite, professional and quick. They took my vitals, tested me for COVID and the flu, I spoke to doc, got RXs and was in and out in under an hour.Then my gf got sick and I brought her a few days later. Same thing. Fast, professional and polite. Highly recommend!

All of the providers and front desk are so attentive and caring. Wait time is never an issue and im so lucky to have this urgent care in my neighborhood. 10/10 recommend!

Wonderful experience, they got us in quickly and took great care of our son when he was ill. The entire staff was kind and truly cares.

My wife and I highly recommend this clinic. Our daughter comes here often. We all agree AFC Washington Heights is the best in the area. We have tried others, but the timeliness and care by the personnel cannot be beat.

It was our first time there, all the staff was friendly, very attentive and provided compassionate care. I would definitely recommend.

Staff are very nice but I’m not sure what the point of appointments are here. It’s basically like everyone is a walk in. I waited over an hour to be seen even with an appointment.

They were very helpful to me when I went to them this past week for pain in my left eye, it was a same day/walk-in appointment, and I’ve always had an excellence experience here!

They are very professional. The gentleman who provides care (Jose) explains things very clearly and I feel like he really cares about his patients. Definitely recommend this location.

Came a few times for quick in and outs. Everyone was kind and friendly. I was able to get the treatment I needed and medication in a timely manner. They take Aetna Texas Advantage which is a plus. Check in online

The best urgent care in the country! The staff is super welcoming, helpful and always makes us feel like family.I always feel supported, feel like I get great medical advice and never have to wait long! 5/5 would highly recommend

Love AFC urgent care! They took good care of my issue, they listened and addressed all my questions!

The staff were so nice!! They had me in and out of there in under an hour and my prescription was at the pharmacy in 20 minutes

Always my go to for non emergency medical issues. Fast, inexpensive vs the time saved, good hospitality. Have spent hours waiting at a PCP but this place is usually in and out in under 30 minutes.

Super fast, incredibly kind staff and brilliant care. We moved and still drive here even though it’s farther to get care.

Went for a dog bite on New Year’s Day and they were extremely efficient and had me out with a prescription in minutes, which was exactly what I needed.

This is my go to place for care. It’s easier to get seen than my doctors office. Always professional and quick! I refer my friend and family all the time.

They get you into exam room quickly.Always courteous.NP listens well and explains things thoroughly.This urgent care has always been excellent.

Very happy that I chose AFC Urgent Care in the Heights. I was able to be seen by the doctor immediately. Staff was great. I feel better already.

The staff was very attentive and hospitable. The location was very clean and sanitized. Was seen fast would definitely go here again!

Best urgent care, been there more than 3 times and always taken care of.

Everyone was super friendly an very professional. The Doctor put me at ease and was also very professional. I would highly recommend.

Easy to check in, link easy to use, quick to get you in. Spends time with you on your issues and don’t feel rushed.

Please update your website if you are not open for patients that need urgent medical attention. Booked an appointment and the urgent care clinic was closed at 6:00 PM on Thursday.

The attending NP was very attentive and thorough. He listened and performed his examination accordingly.

Short wait to see me about my medical issue and great professional support, thank you!

I’ve been here a few times and I am never disappointed. Very punctual, knowledgeable, and helpful folks. This time was for a simple check and they cook care of me within 20 minutes and I’m already feeling better

Very friendly staff, the doctor that checked my son out paid attention to my concern and she did all the required test and despite it only just being allergy related she explained and also gave me a few sample of sample that could help him feel better. Thank you all at AFC Urgent Care, y’all were all helpful and friendly. Also getting off an overnight shift I felt it was easy in and out and if I have to use the urgent care again AFC Urgent Care is the one for me!

Very rarely post a comment, yet this is my second for AFC Heights. Reliable, great doctors and service, easy to book and appointments are always available. This has become my first choice, no longer a back-up

I highly recommend AFC above other Urgent Care choices I have used in the area. My sister used them in other states and said they were the best she ever used and liked them so much she wanted them as her Primary Care doctors. I was not disappointed at her recommendation. AFC was so thorough and professional. I left there feeling confident I would be better soon and I was. If you want great care, this is the only Urgent Care I recommend.

They were very friendly and through; i really like how they handle the examination and did not let go until find the cause. Thanks again

I paid in cash on the day of my visit and now they are charging me again. When I called to discuss the issue I was dismissed.

Reception and intake was quick. Very friendly staff. I was seen by a nurse practitioner that was helpful and listened. I will definitely be back since they made the experience so easy to get treated. The hours are VERY convenient and they offer an array of services.Fast forward to Nov. 2024. I’ve been coming here all this time and they decide to change the registration process. Something that’s was so easy now has been complicated. You have to sun in with a QR code, create a profile, and so on just like doctors offices and emergency rooms now. They want to rethink what they list as their benefits now on their website. When I got there people we’re waiting. I can tell you in all the years I’ve been coming here, there has rarely ever been a wait. They really messed up something good.

I was super impressed by the knowledge and time Veronica shared with me. Highly recommend!

First time visiting and I have nothing but good things to say about our visit. Son and I both went in not feeling well and walked out feeling great! Staff was very welcoming and the doctor was very patient and thorough was us. Adding to the the great service was the cost of care. My son is in between insurance but self pay paid prices were reasonable and affordable. We will definitely visit for future medical needs!

Great customer service. They called my son in very quick. Checked him out very well that he didnt have the flu, covid, and infection in the throat. The wait wasnt long in the waiting room either. We were in and out in good time. I will come back if needed.

Went in yesterday due to my daughter not feeling well and the staff were really quick with getting us seen and super friendly! Dr. Lara was patient, sweet and informative. Definitely would recommend this urgent care!

Best care ever. The staff and the doctor or NP were great. Very friendly and helpful. They took care of me right away. They took their time examing me and asked me questions of how I was feeling. I will definitely go back if I cant get in to see my doctor. Thank you.

Came in right before they closed with a twisted ankle. They were so kind and nice to me even though I made them stay later than closing. Took x rays and gave me all the indications and medicine to get better! Super grateful and hopefully I don’t have to come back but I if I need urgent care again, this would be my choice.

I appreciate the prompt service. Dr. Sharde Angelle and her team are great assets.

My experience here was great! The Nurse Jose was super professional and so was the staff! No waiting at all.

This urgent care is great. I have been several times and they are always fast and efficient. The nurses are polite and thorough. The doctors have been great and very collaborative. I highly recommend them for your urgent care needs.

Their doctor diagnosed me with a bacterial sinus infection and prescribed antibiotics. Symptoms resolved, but came back a couple days after finishing the course. AFC would not give me another round of antibiotics without coming in again, so they could bill for another appointment.

Best Urgent Care experience Ive ever had. 5 minute wait to get checked in, once in the room, waited maybe 5 minutes for doctor. Very thorough exam, patient, kind, and knowledgeable. Wish I could use them as my General Practitioner!Hands down, best Urgent Care center in Houston area.

Everyone was so kind, and they got me a diagnosis and filed prescriptions effectivelyAnd efficiently.

We have great insurance that is accepted just about anywhere we go. After vising a number of places over the last couple of years including hospitals THIS place has proven to be the most efficient and effective in helping me get better fast. It was a team of 4 and from the moment I walked in I felt I was in good hands. They are kind, and they are on it. They work well as a team. All 4 did something to care for me during my visit. This place has proven over and over again through the years that it is worthy of being ourGo-To when we need care.The ONLY thing I am.not a fan of is the smell from the grease trap from the restaurant next door. I own restaurants so I know what that smell is and its not the clinics fault. Its their neighbors not cleaning it out like they should.I still give them 5 stars. You will too if you just want to get better and dont want all the B.S. that is common in so many other places. Their prices have proven to be better as well when we compared bills to other joints.Hope you feel better soon. These folks will help.

Pleasant and quick experience! I don’t even have a general practitioner, I just use this place.

Great and friendly atmosphere! Tito and Kat were exceptional and provided great service. They ensured that I was checked in on time. Ensured that I understood all the paperwork. They made me feel comfortable and ensured that my visit went smooth. Prior to leaving they asked how was my visit and if I had any questions or concerns. They also reassured that if I did that I am more than welcomed to call.The physician was nice as well. I wasnt able to catch his name but he was great and informative.

Efficient and Friendly. Second time Ive been here and next time I need urgent care I will return.

On Thursday, Nov 07 ,2024 I went into AFC Urgent Care Because i was feeling bad coming down with a cold and more the staff and doctors were treating me with care and got me in and out without no problems less than 30 mins

Everyone was caring, professional an friendly and fast. I was in and out within 30 minutes. Highly recommend

I made an appointment online, it was quick and easy. Staff was very nice and helpful!

Excellent customer service from the reception to the assistant to the Nurse Practitioner, I paid $125 as self pay. Which is affordable. And the nurse practitioner included me in my treatment plan. He listened, gave me options and in the end my treatment cost $40 out-of-pocket. I would definitely go to this urgent care again because I trust them with my health.

The visit was quick and the staff is very warm and welcoming! 10/10

Everyone was so nice and helpful very informative they helped my son he had a cold and this was my best experience!!!!

I’ve had good experiences here before but my most recent visit was a waste of time. Kassey Burney was extremely dismissive and careless and got weirdly defensive when I asked the tech to see someone else.

I have been to this facility many times over the years and Ive always been very pleased with the service.This past week, the doctor on duty went above and beyond to calm me down. He gave such professional advice and recommended a Hospital ER visit due to my medical needs.He could tell I was not feeling well and emotional due to being so sick and worried so the less time waisted he felt was best, so off I went to the ER.As I was leaving he did tell me he would call me later to see how I was.Just as he promised, I received a call later that evening from him to see how things turned out, I was just leaving the ER. I have never in my life had such extremely caring service from a doctor at an urgent care facility. Thank you so much AFC for being there when I need you.... and this is exactly why you will always have my service in the future. WELL DONE ALL!!

I received prompt service during my visit. All my medical concerns were addressed after a very through exam. A new test was performed to further evaluate my condition along with a new recommended prescription to have filled.I am very pleased with the service I received.

They were fast and friendly. The doctor was caring and went above and beyond.

Ran over to this place after finding them in my insurance directory and they were open. It was less than an hour before they were closing but helped me so much. I had to get 7 stitches on my forehead and the entire staff was so pleasant and made me very comfortable. The NP was Sharde and she was so calming, precise in her work, and personable as she was fixing me up. They were all lifesavers to me especially after 7pm. I went back two days later to get a tetanus shot and the NP Luis looked at my wound. He was pleasant, knowledgeable and comforting. And lastly saw Sharde again one week post to get sutures removed and had a quick and pleasant experience. The assistants and front desk were all very pleasant and the waits were never too long. Great to know the are close by and open late. Will return if I need urgent care again.

I usually dont like to write reviews in general but I had to do it this time. I usually come here and Jose is always taking care of me. Today, there was this new (as she stated) NP that was helping me, her name is Veronica Riojas. When she was about to discharge me, she came to the front desk and told the receptionist “really? For this? Seriously!” while she was stapling my discharge papers..referring as if my situation was not concerning. I know this because my girlfriend was waiting for me in the lobby and she heard her making those comments right before she went into my room to let me go. She is so unprofessional for not taking her patients concerns seriously. If she does not care for her patients, she shouldnt be practicing in healthcare. I will not come here ever again!

After checking in online, I waited 10 minutes.Front desk was professional & polite- Sadly, this is becoming a rarity. I was efficiently swabbed for flu, strep & covid. Jose NP was very patient & thorough explaining the meds prescribed. Great experience overall. Thank you

Was in and out very quick, took my insurance and would have to say they were very honest with me and sent me on my way. They are clean and seem to be able to guide me in the right direction. Most places just treat you like dollars signs but not here. Highly recommend if you need urgent Care..walks in only.

I visited AFC urgent care center just before closing and they took my young daughter in. She had chest pressures so they were kind enough to refer us out and not charge me. It’s important to note that while we were just getting there another person came in and they were told due to the time we were the last patients, this upset the woman and she persisted to act enraged while my daughter was crying. Thankfully, Tito, at the front desk, acted professionally and calmed my daughter down and diffused the situation. 10/10 recommend this place!

The secretaries had a very bad attitude when it came to serving customersThey were about to close and thats why they were restless and upsetI dont recommend this place because of the bad attitude of its employees

Everyone was amazing and very caring. I will be back! I will also recommend them to my family and friends!

Minimal wait time with a comprehensive evaluation and treatment which helped me feel better even after one day- my go-to for urgent care in Houston!

Great service, everybody there is chill and super nice

Walk in and was seen less then 10mins great experience overall the pediatrician and employees was awesome

Was seen pretty quickly and got the meds I need. Always come here whenever I get sick.

Very nice and straight forward & super quick . I was in & out with my prescription!

I highly recommend this urgent care facility. If you schedule ahead online, your wait is very short. The front desk staff, and all the providers are very courteous and professional. Thanks to them, I received immediate medical attention, treatment and care.

The staff at AFC Urgent Care Washington Heights is absolutely amazing. From the time you enter until your departure, you’ll be serviced by a very professional and thorough medical team. I was extremely happy with how attentive and informative they were regarding my health concerns, while communicating to me all treatment options. Highly recommend this location for your urgent health care needs.

From the first day I came to this Urgent Care for my accident, the entire staff has been truly caring and a positive experience for me. They are still continuing to help me as much as they possibly can and as supportive as they possibly can be. This is all noticed and is very much appreciated.

I highly recommend AFC Urgent Care to anyone in need of urgent medical attention. They offer top-notch medical expertise, a welcoming environment, and exceptional patient care. My experience was nothing short of excellent, and I am grateful for the outstanding service I received.

Good service….friendly staff. dont like typical doctor offices, so this is my go to for my health needs.

I was told on Thursday I can go Sunday to get my TB results and to find out I have to go Monday morning but cant due to work so I was lied to

Good, pleasant support staff, thorough visit, nice Dr all questions answers and concerns addressed! Would recommend.

I would give this place 0 stars if I could. We arrived at 7:30 pm (they apparently close at 8) and they refused to attend my husband. The service, staff, 0 stars.I don’t really understand how an urgent care can operates this way.Mrs. Kat, Angie, Sharte and Tito.This is not the mission of this AFC location:“Our mission is to provide the best healthcare possible in a kind and caring environment, in an economical manner, while respecting the rights of all of our patients, at times and locations convenient to the patient.”

The staff is great! The PA was very informative and had me in and out very quickly!! Thanks!!

Have used AFC Urgent Care twice within the past several years. Each time I received excellent, prompt and courteous service.

They was very nice and friendly. And very good help

They always do a great job and are very fast.

Was very satisfied with the staff and my treatment 😀

They were all so kind and helpful. Got me in and out!

Went there tonight with my young son. We were visiting from another state and were not sure where to go. The staff here were efficient and amazing. All were very friendly and knowledgeable. They were willing to help answer all my and my son’s questions. Thank you to everyone there tonight.

All of this covid 19 stuff is a complete scam! I went in to take a Covid-19 test for a trip to Hawaii and then I receive a bill in the mail for an office visit. Nothing regarding Covid-19 was billed to my insurance. I tried to resolve this issue for over a month. It’s best to just say you don’t have insurance! Otherwise patients beware because your bill is coming!!

This clinic needs to be more careful about their patients historyi visted this clinic on Saturday to get a PPD Skin Test, which allows me to know if i do have or if i don’t have the Tuberculosis, i had to get this test since im in EMS school. i called before going and the girl who answered told me it was $30 Upon arrival it ended up being around $40. A really nice guy at the reception helped me, he was probably the only good experience about my whole procedure here, i fulfilled a chart with some questions Where THEY ASKED ME IF I WAS BORN OUTSIDE THE US. which i put yes, yes i was born outside the us, i was born in colombia. Putting all my trust in these healthcare workers i continued to get my stest, it was not that bad and the nurse who did it was rlly good. She told me to go back after 72 hours to get my results, as they said i went back after 72 hours and my test came up POSITIVE, i though for a second i had Tuberculosis and i would have to get under medication for 9 months to get rid of that desease. I was scared because i would have to drop off EMS School and go under treatment and cost me more money, and then de Doc asked me if i was born here in the states which i said no, then he said that in countries outside the US, usually people when they’re babies we get a vaccine called BCG, that is actually for tuberculosis, i didn’t knew about it since i got it when i was a little baby. So when doing this test i ended up testing POSITIVE because the vaccine made a reaction to the test, not only i was scared to death, i spent money on a treatment i didn’t needed and SHOULDNT had gotten. Now i gotta waste MORE money on the actual test i need. Tbh i didn’t even cared even tho it was their fault for not checking the questions chart where it says i wasn’t born in the states, i asked the nice lady on the front what’s the test i should get and she told me and X-ray and it was $75, i told her i was going to call my insurance to see if there was any place i could get it done and covered by them but due to martin luther kings day everything is closed, i had to get it donde that same day because 1st i was scared i might had Tuberculosis and 2nd it was something i needed to send to my school and i was overdue so send it. So i told the lady i would be back to get it there since I couldn’t get it w my insurance, i probably went back like 1 hour after i got my results and the place was closed, it was 2pm and they had a paper outside stating they were going to close at 5 due to the bad weather. I just simply went to another UFC urgent care in upper kirby, and oh surprise the x-ray was $195. Like wth I was told it was $75 now is more than a 100? I payed and i got it done in less than 30 min, but my real question is, what if it this was something else, luckily it was just a test i wasn’t supposed to have but next time it might be someone with a allergy for a medication and no one looked at the chart and it could end pretty bad. Me being part of the healthcare system knows that this is dangerous and if it were something rlly bad this clinic could be sued by malpractice and put in risk peoples lives, like cmon. Is not that hard and it makes me sad and angry that i belong to such healthcare system, which is already bad and things like this makes it even worse.

Quick and courteous team, tended to my medical need with care.

Didn’t catch any ones name but soon as you come in you’re greeted with a smile and dimples! The young lady who took my vitals was so nice and cool, she made it feel like we’ve known eachother all the while. The doctor and her team mate ( really wish i knew her name because she was so fun and funny ) were also so delicate and nice. The visit was only 10 minutes! But this staff has a lasting effect!

Stay away from this place! Try Memorial Hermann or another reputable care center.I went to the location in the Heights because of severe back pain. I had been to this location with the same complaint 2 or 3 times over the last 5 years and I had always been treated with prescription muscle relaxers and a steroid shot. The nurse practitioner refused to administer the steroid shot because he said my blood pressure was too high (severe pain tends to cause a persons blood pressure to rise!!)I was given a Toradol shot to address the pain. However, no one offered to recheck my blood pressure after the Toradol had had time to take effect. Ideally, my blood pressure would go down after the Toradol and I would have been able to receive a steroid shot.When I got home I really started getting upset because the treatment plan was only addressing my symptoms and not doing anything (i.e. steroid shot) to promote actual healing of the underlying injury.I called the location back and asked to speak to the attending physician. I was told that the attending physician was seeing patients and that i would receive a call back. 7 days and counting later, I still havent received a call back. They got their money and moved on to the next victim!

Everyone was so nice and helpful!! Will be coming here everytime!

The doctor was excellent…will come again!

The staff was very welcoming and genuine. The nurses were very accommodating. They made sure I got all the proper treatments to help me recover from my bronchitis. I would 100% go back. It was a pretty quick visit as well.

Spectacular from start to finish. The person who took my call and answered my questions and then booked me an appointment was amazing. I called back and asked More questions and she was lovely. My registration process was easy. I had an appointment in 30 minutes. The Provider Annie was beyond anything I could hope for. I am feeling better after 2 days. I am so glad I decided on AFC and Didn’t go to an ER. This will be the only urgent care center I ever use again. Thanks for caring!

I’ve been coming here for years and always had a great experience, with the new staff and doctor recently they’ve become completely incompetent. Refused to see me because I had “too many bug bites” and told me to go to the ER. What? The ER for bug bites that are 4 days old… I just needed a doctor to look at them to see if I need prescription ointment. I went to the urgent care around the corner and they saw me just fine. Will never be returning here again.

AFC was the most pleasurable urgent care I have ever experienced. The check in process was easy, everyone on the staff was friendly and greeted me immediately, the facility was clean, and most importantly I was in & out. It’s close to home and they accepted my insurance. Definitely a 5 star rating across the board!

I needed a rapid result Covid test and I was referred to AFC. I had never been here before, however, I was greeted in a friendly and professional manner. Once I explained what I needed, I was given clear instructions. I went back to my car and scheduled an appointment on my phone for the same day within an hour. Everything thing went smoothly. I spoke with a professional on the phone, who showed concern, was tested, received the results in a few minutes and was ready to go. It was a great experience. Wonderful staff and services.

The best urgent care there is. The providers spend so much time with you and listen intently. I know I’m in good hands every time I come here!

Very fast and great service. I was in and out in 30 minutes and am very happy with the care a received. The staff, nurse, and doctor were all very friendly.

Used urgent care today as a walk in appt. Took about 20 minutes to be seen and then I was taken care of by the very kind staff. Very helpful and thorough. I will come back here if sick in the future.

Very nice people. No need to make an appointment it doesnt matter. Just walk in. It all depends when you show up.

Service from beginning to end was great. Check is was easy and fast to get me in. Nurse who checked me in before seeing the doctor was great and sweet as can be. Doctor was excellent and kind! All around great location to go into and be taken care of on a short notice.

They was pretty good! had me in the back within no time, ran tests, recommended when i should go for further testing. They said they’ll be calling to check on me which i’ve never had any place say/do that.

I was in Houston on business and developed a medical condition that needed immediate attention. Of course, I didn’t know where to go, and just Chose the urgent care closest to my hotel. The process was quick. Everyone was incredibly nice, and it could not have been an easier Experience!

I always choose AFC because they are efficient, friendly, and quick. They have my records from previous visits making the intake process no trouble at all. Thorough with the exam, testing and diagnosis.

Front desk staff was friendly and very helpful, CMAs showed empathy and were very caring while I was in great pain. Doctor on call was awesome and helped me understand what was happening to me. Overall, I got the help I needed in a very impressive time manner. Best AFC location I been to. Thank you AFC I will be coming back!

The ladies of AFC Urgent Care are beyond amazing - so helpful, kind, professional, attentive, and spoke in ways that made me feel understood, as well as they communicated clearly to me in ways that were easy for me to understand (not heavy medical jargon). I was in and out very quickly. Attended to with care. The staff made the visit feel fun, and when is visiting a doctor ever fun? They made me laugh and smile and feel comfortable. All around great experience. 10/10 recommend this urgent care.

Excellent staff! Everyone has a wonderful attitude. They make you feel right at home. Very professional! I would recommend anyone to come here.Thank you to all the staff that made my visit nice and smooth.

This is by far the best urgent care I’ve been to. Very quick and addressed my issue so I won’t have to come back. Very thorough and answered all my questions. I was a walk in as well.

Went in due to a muscle strain, the doctor there she was amazing, as well as the other staff, got my treatment in under 30 minutes those people really care about their patients. 24 hrs later I feel great. I didn’t get me doctor name but she was the best, and I’ll definitely be back if I have any other problems thanks doctor and continue being who you are

This location is a winner every time excellent and unbiassed health care. As a medical professional myself my wife and I had nothing but the best treatment hands down. The river oaks location is straight racist and total garbage.

Highly recommend this urgent care. I was able to walk in without an appointment on a weekend to get an X-ray. The staff was polite and the facility was clean. The nurse practitioner on staff, I believe her name was Annie, was so patient and helpful. I would definitely come back to this location again just because of how great my experience was meeting with her.

Computer issues that I was told had been going on for a few weeks. Was getting a drug screen and they asked me to empty my pockets and put contents on counter in hallway for everyone to see and have access to. No locker to lock them in while taking screen. Would not recommend this facility.

Best urgent care around. Very friendly and prompt service. You can call ahead for wait time, but I have never had to wait more than 10 minutes, even when busy. They will give you medicine too rather than sending you home with just a recommendation to gargle salt water.

With the Houstons seasonal changes and bipolar weather I get I’ll quite often, and AFC Urgent Care has been my saving Grace. Super professional and most importantly good service and quick. I’ve been to a number of other urgent cares, and hands down the best one I’ve been too. Thank you (I never write reviews either, so if that says something).

Came to this location on a Sunday and they had me in and out within 35 minutes. Everyone was nice and helpful. I was satisfied with the outcome of the visit.

DO NOT VISIT THIS PLACE. This urgent care is a bunch of crooks! (I will say, the doctor we saw was very nice and we had a good experience until our bill came.)We got a bill for $88 from our visit and tried to pay online. Their online system was down so we had to call in to pay. They confirmed the $88 charge over the phone, but then the charge showed up for $240 on our bank statement. When we called to clarify, they said it showed we only paid $88 on their end and were not helpful besides giving us an email address to email? Very unhelpful! We will be reporting to the Better Business Bureau. The way healthcare in America takes advantage of hard working people is absolutely shameful.

Great experience; Entire staff very nice and helpful, good atmosphere, nurse practitioner was extremely personable and knowledgeable! Would definitely visit again if necessary. Would have given a perfect 5 but seemed a little dirty. Staff and treatment was excellent.

The staff was extremely kind and caring. They where considerate of my needs and helped accommodate me throughout the visit. The doctor was well educated and answered all of my questions and offered good advice. Service was quick too. I’d highly recommend if you’re hurting to come here.

Great service! They took a while to see me but I understand they were busy with a few other more serious matters. The staff were super friendly and very down to earth. The doctor was amazing and very much on the same page with what I was going through. I filled out one form when I got there and they handled everything else. I definitely recommend this facility to anybody coming in from out of town who needs to be seen by a physician.

Quick and super helpful experience with every person there! Easy to schedule an appointment, and I felt cared for and heard the whole time.

I have been several times to AFC with overall positive experience.For our travel we needed a COVID test. This time the experience was HORRIBILE! Not only were we charged a co-pay for emergency visits rather than urgent care for my plan, also the test results which were supposed to be emailed and texted to us NEVER arrived... were now 12 days later (back from travel). Also the way the personnel at the front desk and facility behaved and treated me was unacceptable. They refused to call my insurance to sort the co-pay out and said that I had to call them. When I was doing that I was told they wouldnt listen to the information from my insurance anyway. I felt in a situation of my word against yours that you cant win as a customer. The persons were rude, did not want to deal or solve the situation... and on top I dont have the results yet. I was told they were just doing there job. Will NEVER set foot back in this place. Working on a full refund for services not rendered AND being abused in the way I was treated.Stefan C.

I have been here a few times on the weekend when I’ve been sick. It is always easy to get an appointment and quick to be seen by the doc. All of the staff I have encountered have been lovely and helpful. I will continue to use this place!

Great service in a timely manner. However, do not leave without confirmation (written or digital) about your diagnosis and/or prescription. They did not send my husband’s prescription to the pharmacy and we had to wait for the clinic to open the next morning and for them to send it to the pharmacy because they forgot to send it the night before.

I went in because I cut the top of my hand and needed stitches. They got me in pretty quickly. Erika was very nice, knowledgeable and straight forward. The nurse practitioner Ms. Annie made me feel at ease, answered every question honestly and made sure I understood the severity of my injury. I left with reassurance that everything was going to be OK. Im glad that now have a place to go if an emergency ever arises again.

I was able to make an appointment online very easily and got in quickly. We were in and out in a flash with a diagnosis and Rx. Everyone there was friendly and professional. Highly recommend.

I would not recommend this urgent care center to anyone that actually needs help fast. I have been a total of three times, this will most likely be my last time. I have had to wait in the waiting room for over an hour every single time and it takes about half an hour before you see the doctor. However, I do like like the doctor. She is very nice and professional. It is a great place to go if you are not in a hurry and have time to waste. The office is clean, its a nice area, and there are nice places to eat right around the corner

All the staff members were absolutely fantastic. They took really good care of me They were friendly and attentive. I also appreciate the honesty from the attending doctor. The 4 stars is only because I was not offered an X-ray. I asked for it for my peace of mind. Other than that the service was excellent.

Our visit was quick and very welcoming. Took my daughter in to get her ears checked since shed been itching a lot. We feared it was an infection but it was just wax. Thank you. You all did a wonderful job handling the evening.

I had a good experience. The doctor was able to figure out what was wrong with me and provide treatment quickly. Staff was very friendly and the facility is clean. When I first arrived I had to fill out s sheet of paperwork & was called back by a her nurse within 5 minutes... she took my vitals & got my background and I was in room within 10-15.. now my only con of this visit is the fact it took the doctor 25 minutes to come in the room. That time felt even longer cause I was miserable. But after she came in everything went pretty fast as they gave me an antibiotic shot which started to work fairly quick. Over all good service

Today’s visit was so smooth and fast but amazing! The nurse practitioner Annie Robertson is amazing! So was Erica the nurse. The front desk young ladies were so sweet as well and welcoming. They were ALL so nice and sweet and answered all our questions. I will definitely come back if needed.

When I walked in I didnt need to complete any paperwork because I had been there several months ago. After waiting less than 3 minutes, I was taken to the exam room. Again, after a 2-3 minute wait, the physician entered; she was thorough, professional & empathic. After questioning me about my symptoms & examining me, she made her recommendation about treatment. The physician and both Medical Assistants were courteous and professional. I experienced a quick and highly satisfactory visit!

Very professional and hardly any wait time!

This is the worst place. I went to this clinic in 6/2022 because I could not sleep. I was practically begging for care I couldn’t take it anymore. I was told the doctor could not prescribe anything because they could get in trouble. I felt so anxious and was having suicidal thoughts due to lack of sleep. I thought I just needed sleep. I asked the nurse, what can I do? She said “I don’t know but we can’t help you” and informed me i could leave. I never saw a doctor, NP or PA. No one asked me a question about what was going on what symptoms I had. I had never experienced not sleeping for 2-3 nights straight and I could not think clearly. The next day at work I tested positive for Covid. I am glad my spouse and friends were supportive and helped me through it. I ended up getting better and did see a doctor that prescribed a PRN medication to help with anxiety and sleep. This place is a medical clinic if they can’t help you they should at least point you in another direction.

Fast ,efficient service the staff was very helpful an the atmosphere was welcoming

The lady at the front desk immediately acted like she was disgusted that I was there to be seen for a work related injury. When I told her what I was there for she asked me if they had sent paperwork with me I told her no. She immediately says well I don’t have your paperwork. But yet she had not even asked me my name yet. My employer had not only called over several hours prior to my arrival but also faxed my paperwork. After explaining to her she still kept saying real loud and just smacking her lips. I don’t normally say anything but I had to confront her about her poor customer service skills and she did not like that one bit. As far as the nurse practitioner I seen she was very very nice very understanding and very explanatory in her treatment and her thoughts on my work injury. Due to the lady at the front desk unless I have to go there for a work related injury I would not return to that clinic nor would I recommend anyone go there unless they want to be humiliated.

Quickest and smoothest urgent care visit I’ve ever experienced. Staff was great and super responsive when I called back with a question later that day. Love that you can book online.

Erika was amazing!!!! They had my rapid test done so quick! My appointment was at 6:45pm but got there early and they were able to accommodate. The were so helpful, patient, and fast. one of the few places that were able to guide me through the paperwork that Hawaii requires. HIGHLY RECOMMEND!!!

The front desk staff, Ms. Erica, and Ms. Annie all provided excellent service. They are all very kind and caring, and they ensured I had the least painful experience for my procedure. Very quick service done and very efficiently done as well. I was seen within 10 min all of the times Ive come here. Definitely recommend - thank you so much for everything!

Came here with chest pain and hard time breathing. The staff was outstanding and saw the doctor fast. No wait once so ever. Thank you for all your help!

This is the BEST Urgent Care facility I have ever been to. Everyone I came into contact with was kind, professional and treated me like they CARE. I called at 6pm and the phone was answered by a friendly voice. She confirmed that they accept my insurance. Once I arrived, there were about 4-5 people ahead of me. The same young lady that answered the phone was at the front desk she did my intake quickly. I waited no more than 30 minutes and was called back to see a nurse. She tested me for the flu, and unfortunately it came back positive. The nurse patiently listened to me explain my symptoms. She then communicated everything to the nurse practioner. The nurse practitioner was a pro and I was confident that I was in good hands. She talked me through the medicines she was prescribing. Made sure that I understood that I cannot go to work for a couple of days. The whole experience from walk-in to check-out was 1 hour and 15 minutes, all for the cost of my co-pay. Amazing!

I loved this office! The doctors and nurses were really friendly and extremely fast. I showed up 8 am Monday morning with the flu and was out of there with all the testing done and a school note by 8:45! When I got there, there was no wait and when I left, 2 patients were waiting to be seen. The medication prescribed was a lifesaver and I was so happy to be in and out so quickly. I will definitely come back!

The receptionist were amazing and helpful. They were so kind and super funny. The doctor completely amazing and very informed. I like how they are still keeping the COVID regulations that made me feel even safer. The whole experience was just so amazing and comforting. Thank you!

First time I had been here, highly recommend! Front desk staff of Tito and Kay greeted Me and were helpful and so very nice. Bre who took My vitals was just as pleasant and nice . Dr. Carillo was very good about listening to EVERYTHING i had to say . Treated Me as a Person, not just a patient.Did not have to wait long at all.HIGHLY RECOMMEND!

I was seen quickly. Adequate facility and doctor/staff. Place feels kind of old.

Love love love this place‼️😁 The staff is always friendly, professional and helpful. I’ve been going to this urgent care for 3 years now it’s my go to. The NP Mrs. Annie has an awesome bedside manner , very knowledgeable in medicine, her diagnosis and the care given is always accurate and to the point. I couldn’t be any happier. She is a blessing I pray she never moves from this site.

I love when I come there I never have to wait the front is always so nice and they show you that they care never speak loud about your business always resure me that it will be ok the Doctors are always on time take time out to explain what the steps are and how I can about to resolve my issue that y I put my trust in them ♥️

Front staff and the nurse that took my vitals were very friendly. The Family Nurse Practitioner was not very caring though. I went in with complaints about my toes being slightly swollen around the nail bed, and the FNP did not come in the actual room and inspect my toes, she opened and closed the door behind her, asked me what was wrong etc... and stood by the door the entire time she was talking to me, wearing her mask and gloves, as I sat on the table explaining to her my symptoms. She said it was an infection and prescribed me antibiotics. She never once come over to me and actually look at my feet. She glanced at them from the door, it was so odd. I asked her if the area needed to be drained and she said no that you didnt want to mess with it because it would make it worse. I felt like maybe it had grossed her out, and if that was the case shes in the wrong profession. I went to see a podiatrist a couple of weeks later after I finished my antibiotic dose because the problem didnt go away, and the podiatrist said I probably didnt need antibiotics and that the area needed to be drained, that that is what you do in that situation. The podiatrist drained and cleaned up the issue and sent me on my way. It kind of upset me how I was treated at AFC by the Nurse Practitioner, the paperwork said her name was Sharde Angelle.Another thing I didnt care for is that when you leave, the front desk prints out your paperwork with all your medical history and medication, and I didnt like that the front desk has access to that sensitive information. Maybe the nurses should print that out and give to you.

Incredible service, quick and empathetic to me as a patient. Staff was informative and great consultative communication. The lady that came out to my car and also did the consultation this morning was so friendly. Had a Covid test done on the spot once arriving and it results came back in 10 minutes. Highly recommend for any urgent care visit.

Friendly, fast, caring, and all of the staff truly had compassion. I’m so glad I found this urgent care, now it’s time to feel better!Update- I went back to AFC today and was just as impressed. Dr. Carrillo was so kind and explained everything to me about my symptoms, expected recovery, and what I can do to ease the recovery. All the staff were personable and kind and helpful. Best Urgent Care in Houston, maybe in all of Texas!!!

Professional, friendly, clean and thoughtful. There was only 1 doctor working last Saturday 5/28/22, and the office was busy. The doctor was thoughtful, he did not rush my appointment, he gave me practical guidance on my condition and sent me on my way. Without a doubt would suggest this location anytime.

Great clinic! I did a walk-in appointment on a weekday for an upper respiratory infection and was seen very quickly. All of the staff is very personable and the clinic is very clean.Honestly, one of the best urgent care clinic experiences Ive ever had. I will definitely go back!

My experience from beginning to end was exceptional! All staff members were pleasant and friendly. Mrs Annie was very thorough and professional in her assessment, explanation of my condition, and develop and explanation of my treatment plan. I walked out feeling confident that I would be better. I would highly recommend this practice and will not hesitate to return for future care.

From the front deskto the MA and NP…amazing!

Receptionist and Dr were all very friendly, efficient and informative. We were in and out In well under an hour with no wait, all from the comfort of my vehicle. Erica was very skilled in handling swab testing & hope to get our results as quickly & efficiently! I would highly recommend this place!!

This urgent care is really good! They have been super quick and good and everyone is so nice and helpful! It’s the best urgent care I have gone to here. They really do a great job of not wasting your time by waiting! Plus you can get in the queue online as well rather than just waiting there. I think this was my third time there and I’ll continue to go back when I need something.

Staff very polite and accommodating. Jose Lara N.P. Very nice and diagnosed my problem and prescriptions issued. Already feel better after I got that shot!

Update: my daughter and I just visited again with a very badly hurting toe. It was Saturday afternoon and we were taken in back within 2 minutes of finishing 2 forms to sign. We were then seen by the nurse immediately. When she finished the doctor immediately took her to X-ray. He reviewed it immediately and then a second opinion by radiologist. We were done start to finish in less than 20 minutes. A+ service and attitude.Every where else we went there was a minimum 2 hour wait, or as in the night before closed and refused to help us. Here they kept Covid testing outside and regular urgent care inside prompt friendly service, especially our physician. Will definitely only go here in future for urgent care.

Best urgent care I have been to… EVER! Friendly, professional staff… Appointment held on time. Loved the nurse practitioner so much that I wish she could be my primary care provider!!

I have been coming to AFC Urgent Care on Yale since 2018 and I have always been completely satisfied with the excellent customer service and high quality medical care provided during my visits. The staff are continually friendly and patient with all questions regarding billing, insurance, symptoms and treatment. I never feel rushed and feel the staff genuinely care about my well being. Unless seeing my GP doctor is required, this is my first choice for the services they offer.

This was our 2nd time using AFC Urgent Care Vintage, they are quick and always so nice. Very thorough as well. In and out quickly and everyone was so pleasant and friendly. Highly recommend. Visits were both for a teenage boy for a dislocated pinky and then a bad sore throat. (Strep)

By far the best experience I have had in an urgent care or er. The staff was wonderful, super nice and looked after my son as if he was the only patient there. Nurse on staff made my son feel comforted and let him know what to expect and so he had a better experience. They answered all my questions and informed me on everyrhing I needed to know for him to heal as best and fast as he could. Before we left I felt they did everything possible to make sure my son was alright. Recommending it to everyone i know.

I went to AFC for covid testing. I scheduled it via video conference & the woman that answered was nice, patient, & made sure to answer any questions. On the day of my test I called & she came right out to my car. Test was over in about 15 seconds. This is my second visit at this location & I have never had a bad experience. I really love the people that work here. They are always really helpful and pleasant.

Very quick and thorough. As soon as I walked in, they had me update my address and pay my co-pay. The instant I turned everything in, the nurse called me back. The nurse was very blunt and to the point but it didn’t affect her care at all. She asked all the necessary questions, took me to a room and within another 5 mins the doctor was there to see me. Doctor was very friendly and made some jokes to lighten the mood. Overall, I was very satisfied with the care I received and doctors recommendations.

I got turned away from my usual clinic because I had a sore throat a month ago... Im vaccinated so they had me come in right after they opened and got me scripts and a shot of steroids. There was virtually no wait and very attentive staff. Today I came in just randomly to get my ears checked out and again no wait and really nice, attentive staff! Thanks for being so helpful and get me feeling better quickly.

My husband and I scheduled a PCR test at this location on February 3rd, 2022. The process was quite simple with a series of questions to answer online. We arrived 5 minutes before our appointments and called the number indicated by their text. They ask another series of questions and told us that someone would come to our car and do a swab test shortly. Within 5 minutes, they came outside and completed our tests. She indicated that it would take about 24 hours to get our results. We received our results via email about 10 hours later. We highly recommend this location and will use them in the future if needed.

Whenever I cannot get into my primary care doctor I come here. They are fast, caring, and consistent. Over the last three years Ive been a patient here three times and each time Ive seen the same health professionals. It speaks to the great work they do and a company that retains their employees.

While I preferred walk-ins for covid testing, scheduling an appointment was easy and convenient. The lady that did my swab was not rough as Ive heard other peoples experiences elsewhere. She was gentle but through. My results were email to me (my preference). This was very convenient.

Wow! What a pleasant surprise to find an urgent care that is a pleasure to work with! From the front desk staff to the nurses and doctors, they are really nice, helpful and just awesome!I had an ear issue and they took the time to look into my ears, clean them out carefully and even recommended and printed out a white noise machine to use instead of earplugs that have been contributing to the problem!Such a relief to be cared for by people who are positive and helpful, especially in a time where customer service is hard to find!TWO THUMBS UP AND FIVE STARS!!!

Great staff and service! Super easy & fast. Not like your regular urgent cares where you have to sit and wait. Making an appointment is great especially because you just pull up and call! Would go here any time I needed anything.

My friend had a very bad experience. None of the workers that day were courteous or respectful. There was very loud arguing going on between the doctors and the nurses while in the waiting room. When a nurse was told that my friend had been there for an hour and a half already, she simply replied I dont care, I dont care. The nurse also gave my friend a shot by biting off the cap of the needle and spitting it across the room. Overall she was disrespected and not properly cared for from the HEALTH CARE PROFESSIONAL.

I received stellar attention at this Urgent Care clinic. I had injured my wrist falling down and needed my hand x-rayed. I was guided patiently, kindly and efficiently through the checking in process; at all times i was told what to expect next which helped me relax, trusting that i would b cared for. The NP who attended me was excellent at listening to me and getting the complete information. The x-ray personel were careful, kept me safe, accomodated my request for a full lead-protectin shield, made sure the images would be clear for the radiologist to give a report. In less than 30 min the report was back, a diagnosis and treatment explained to me very clearly. All my insurance claim procedures were done with like efficiency. I am grateful to all the staff

The app was easy to schedule a covid test.The staff was knowledgeable of what was happening. The staff nice and respectful. The test results were very fast and easy to view. Thank you for your service and I will recommend your clinic to others.

Im not sure what the ladies names were who helped me today or on Tuesday 06/21/22 - but I scheduled a COVID test here and they came out reasonably fast since it was a drive thru test and they were both exceptionally nice and polite with pleasant attitudes. There was only one lady today doing the testings and even though she had a bunch of cars to attend to herself she worked very fast paced and with a smile. 10/10 on her part!

Went to the AFC Urgent care and check in and waiting process was super quick. I got there around 6:30pm and left about 7:15pm. My medication was needing authorization from the doctor at the office. So as they were about to close 10 mins before 8pm they took down my information and my pharmacy information and submitted what needed to be sent. Plus the front office staff member were very helpful and professional. Will recommend this urgent care to all family members and patients too.

I was able to make an appointment and see a doc in a Telehealth setting quickly and easily. I needed this because I was sick with a cold and contagious and needed some relief for the extreme symptoms I was experiencing. From the scheduling to nurse’s desk to the physician everyone was attentive, kind, efficient and professional. I was very happy with my experience and would recommend them to anyone who needs to see a doc urgently.

I came in about 30 minutes before closing, asking to be seen. I didn’t have my insurance card on me and they needed the physical copy to have on file because I was new. The lady at the front desk didn’t turn me away and did everything she could to help. She waiting patiently while I called my provider and created an account. It was great being serviced by someone who wanted to do their job. The service was great and very patient and helpful.