University Reproductive Associates (URA)

I went to there Hoboken office for patient monitoring. The worst experience I ever had. The front desk receptionist was probably the meanest coldest woman I met. I walked in for my 7am monitoring appointment and she didn’t even acknowledge that I walked into the room. I was waiting patiently…and she just ignored me and continued typing her very “important” email for almost 15min. She didn’t tell me just to take a seat or she will be with me..she just acted like I wasn’t even there. Finally when I was acknowledged she told me I have a $250…when I have been having insurance cover all my appointments. She loudly said, u don’t have infertility coverage it’s $250. After telling her that I was diagnosed with endometriosis and my insurance does cover these appointments with that diagnosis. She looked further and said oh…right…I didn’t look into your file. Since I was preparing for my embryo transfer I had to go 3x that week for monitoring, and each time the same receptionist continued to ignore me every time I walked in. I even told her let me know when I’m able to check in. She responded “oh I did already”…I wish she would have communicated that instead of just ignoring me sitting there.Dr Wolf also wasn’t the friendliest. She didn’t review my paperwork sent over by my doctor so she has to do my transvaginal ultrasound twice in the same day because she didn’t collect the correct information my doctor needed.…when I told her I have 5 good embryos with my first retrieval with my doctor She made a comment that she could’ve gotten more embryos if I did it with her, Wow that’s really nice to say to someone that’s going through IVF for over a year now…no doctor can ever guarantee that and it’s so unprofessional to speak that way…considering I had already suffered some failed transfers and pregnancy loss. I pretty much left crying after every appointment I had there…it’s already emotional and stressful to go through IVF treatment but to also be treated with no kindness or empathy. They don’t even make you feel like a person, it’s like your cattle when you walk in. They don’t even read your patient file! I’m never going back.

I had a great experience doing IVF with Dr. Wolf. She is knowledgeable, kind and wants you to be informed. Her bedside manner is wonderful and she takes time out of her schedule to call you personally. If it wasnt for her I wouldnt be pregnant with my baby girl and I am eternally grateful to her and everyone at URA.

My first telemedicine consult was amazing. Some very heavy topics were discussed. She never once discouraged me. She was thorough. The day of my visit was amazing. She did all the testing needed and made me feel comfortable. Her staff is amazing. Kat, her MA was great. Found my vein and I didn’t feel a thing.

Everyone, as usual, looked after me very well. I always feel welcomed, even by staff, nurses and doctors who are not dealing with me, always stoping when they pass by to say hi and wish me luck, that’s just so so lovely. I was quite nervous for this transfer but the minute I saw Dr Wolf I felt considerably calmer. She is without doubt my favourite part of this journey ( hoping to replace her as favourite with a baby though, sorry!). Thank you to everyone who looked after me.

Dr. Wolf and the staff are wonderful! They always made me feel comfortable and listened to all of my concerns. They were patient and truly amazing during a very difficult emotional time. She helped me to become pregnant and I could not possibly thank her enough.

I have had a series of very unpleasant experiences with this clinic and decided not to move forward with them because they clearly do not care for or value their patients.It started with me requesting an appointment through their website. The appointment was confirmed but then canceled less than 24 hrs before the appointment because the doctor, Kavitha Persuad, had to prioritize a procedure over my appointment. Why did they even schedule me in if she already had a procedure scheduled, that is a different question.When the time for the rescheduled appointment has finally arrived (it was a web tele call that was later billed as an office or outpatien visit), Kavitha did not try to understand why I was contacting her for help. Instead, she made some assumptions that were very superficial and ungrounded.Moving on, she said I could just show up at a certain time window at their Hoboken office for blood work, which I did. There I was met with a grim and told that they could not draw my blood and the doctors directions were incorrect. When I insisted that those were the doctors exact directions, they eventually took me in. Weird.Next, their further instructions about how to proceed were extremely conflicting and unclear. I have not heard from the doctor again. The nurse called yesterday, almost a month later, to tell me that she just saw my messages in the patients portal and that the doctor will address my blood work results during my next visit. I assume another tele visit.The most unprofessional medical experience I have ever had in my life. On top of that, the amounts billed are in discrepancy with the services provided.They have not won my trust with such an important step in my life and I am moving on.

URA is kind and caring they have a wonderful staff and excellent doctors. I have been a patient for quite a while now they certainly strive for the very best for their patients. I recommend URA to anyone who is seeking help.

I love love love Dr. Wolf and the entire staff! I wouldnt trust anyone else! JP

Fast, clean and caring.