Northwell Health-GoHealth Urgent Care

I had an immediate family member go to this facility to get an antibiotic late on a Sunday night. Again, this was for an antibiotic and was completely unrelated to COVID-19. They told her she HAD to be tested for COVID-19 and the flu, and it would be an additional $80 on top of the $120 office visit. Since it wasn’t presented as optional, she agreed. A month later, she received an additional bill from northwell Labs for $148 for the PCR test! They charged her $80 for the rapid test in the office, which, of course, was negative, and then $148 for the PCR test, which she was never informed about and was told HAD to be done! In total, it cost $350 just to get an antibiotic. It took hours to reach someone on the phone who could explain the charges. Beware of this place; it should be investigated by the Attorney General.

Very easy to set an appointment. Short waiting time to see doctor. Very competent staff. Pleasure to deal with.

The entire staff was Amazing! So good.Saved my life from an asthma attack! This was from my post a few months ago. I went again on Monday and once again...The staff is so amazing. Always go when I need same day health help!

We loved this Urgent care on Forest Ave. In Glen Cove bc they were so knowledgeable, friendly, efficient & the facility was exceptionally clean!!! What else can you ask for?! We were so happy!!! Zero wait time!!!

Had an appointment. Nurse took vitals, doc (?) came in, brief exam. Gave me an RX and was out in half hour. Well handled!

Seeing the PA at Urgent Care was ok- follow up was not. I had to find a working x-ray location. Urgent care x-ray tech was out, 10 Medical the x-ray machine was not working- ended up at Glen Cove Hospital-which was fine. It was Friday Nov 8th, early morning. I waited for results-on Tuesday Nov 12th ,morning, I called Urgent Care. I was told someone would call me to let me know about the X-rays. By 4:30 I called again- so follow up was not a good experience. I was also told last Friday that a Podiatrist appointment would be set up- On Tuesday I asked when to expect that call- I was given a phone number to set up myself- I will do that later today-again follow up is less than appropriate. I would much rather go to my PCP but due to the restructuring of healthcare that takes too long when I am sick or injured-such as now with my ankle. This is not acceptable but how do you change policy?Emilia Roussine

How quickly I was taking into the room and the complete care and bed side manner. All were concerned about me and that really helped me. Im improving every day. Please thank all the nurses and doctors!!

Dr. Kelly was a wonderful. She was thoughtful, professional, knowledgeable, and down to earth. The wait time was not too bad either!!

Open late, seen fast. Bad thing is there is no way to call and speak to staff. My prescription didnt go thru so I had to leave pharmacy, return to urgent care to have them resend. I then had to go back to the pharmacy. I could understand if place was busy. Even if it were, there should be a way for pharmacist to contact the provider or for me to leave a messsage for provider vs returning to urgent care.

Kelly, the PA, was awesome. Ill definitely come back to see her next time even though I live in Bayside.

I love this place when is not the people working tonight no experience at all and bad attitude nothing compared of the other people, sending people to ER just because they want to close and go home and dont want to do the proper job easy to get pay

The providers were extremely professionalKerry was my PA and I highly recommend seeing her as she was cordial and very professional despite being short handed with a heavy case loadThey need more help please

I was a late night walk-in and I was seen and released with follow up instructions in 40 minutes. Very grateful and feeling better!

Staff was friendly and caring. I was taken in quickly and was treated very well. Overall it was a pleasant experience and I would highly recommend Northwell Health-GoHealth for urgent care.

I went there on a Saturday morning after booking it on my phone. My appointment was within 1 hour of my request. The staff was professional & courteous

I found it easy to schedule a convenient appointment time online. Waited maybe 5 minutes before being shown to a treatment room. Every staff member was personable, professional, courteous, and thorough.

There is only one PA on staff at I’ll times. Therefore you will wait for hours for an appointment, even when scheduled. It horrible.

I had not made an appointment, just a walk-in. I didnt have a long wait. Everyone was professional and knowledgeable. I was so glad to see the PA, she quickly knew what treatment I needed and quickly called my pharmacy and expedited the medication.

I was a walk-in and thus had to wait. But it was worth it! Kerrie took good care of my slashed finger and its infection, which is now okay.

Admin staff was great. Medical staff excellent. Little to no wait. Could not have been better.

Everything was great AT the place, but booking for an appointment on line was not easy - or successful.

The PA that saw me was so great and gave me a shot that was painless and no soreness the next day.

Highly recommend this place!! I just moved here from FL so I didn’t have a PCP lined up yet to check on me. They were able to get me into a room within 10 minutes and ran a test right away. The PA was so nice and took the time to answer all my questions/concerns without making me feel like she was in a rush. Northwell followed up with me the following day and got me in line with doctors who were within a 5 minute drive of my house. The facility was very modern/clean as well. Highly recommend. Many thanks to your team!

Came down with covid in a big way. The staff was kind and understanding even when I got nauseous in the exam room and let me sit for a while before leaving.

Highest recommendation! Everyone was kind, highly skilled and very helpful. Super clean facility; fast and efficient.

Professional and excellent care. Listened to my symptoms and concerns about treatment.

Hit or Miss. Depends on the doctor present. I got COVID in September and the doctor, she was amazing and extremely helpful. As of recently. I had eye pain that had progressed to other places, cheek, & jaw. As I was evaluated, I overheard the doctor present tell another nurse whom I’ve never met until then about an incident I came in for 6 MONTHS AGO. Serious HIPAA violation. I was then asked if my symptoms were real. As a minority woman, it’s bad enough doctors don’t listen to us but really? Won’t be going back. I’d rather stay sick.If I ever see that doctor, I’m telling him off and requesting another cuz ain’t no way

I was a walk in and they immediately tended to me which was great! All the staff was knowledgeable, efficient and kind!

I came in terrified after a fallPA Suneski deserves a culture of care Star. She treated me and allayed my fears.

The front desk people were very nice and I was seen very quickly!

I have been going to this urgent care since I moved here 3 years ago and I am very satisfied with the care and the facility.

That Urgent Care Location is the best office I have ever been too. My past Primary Care Physician of 28 years could have taken lessons from Kerri and her staff there. The very best. There arent enough stars to describe how I felt when I left. I was treated with genuine care. 😊

The staff here was great and they have longer hours than other locations.

I seem to have come during a slow time so things moved along. Staff very friendly and professional. They took very good care of me. Thanks!!

Not a lot of people. Not a Long wait n the attention was given with the upmost respect.

1.Waiting time2.Felt that was treated nice and with a careThank you

Excellent, quick care!Thank you for being there for us!

Friendly and professional staff—they took good care of me, including follow up phone calls to ensure after care was working. And I was in and out quickly without having made an appointment in advance. Would recommend!

The people working at the facility work together well. I was a walk in and was seen quickly. It was easy to sign in. I was seen by a PA Kerri. I had eye pain. She said how to treat it and if problem continued to return the next day. I followed Kerri’s direction and I was within an hour without eye pain.

Great place to go when you have a problem after hours. Very caring people.

Nice staff. Everyone is very friendlyPA is knowledgeable and made me feel very comfortable. No wait. Clean. Ralphs ices next door 😊

ALL of the staff was extremely caring and efficient. Hands down the best experience at an urgent care. My daughter felt at ease the entire time(she’s 5 and was nervous before entering the building because she was feeling so sick) the receptionist was extremely friendly and fast at checking us in. Dr. Peter Barone was very sweet and intelligent, great with kids!!

Easy to get an appointment on their website and very prompt service. Kerry saw me and explained everything in detail. I left treated and reassured.

Appointment was at 8:15 and I was in the room and seen by that exact time. Every one I interacted was kind and listened to my concerns. They solved and gave suggestions for all of them. The receptionist, the medical assistant & physician assistant were all great. No complaints.

The staff is great. My PA was really awesome. I had a sinus infection but it was viral sinus infection. Kris the PA was amazing and I would definitely see her again. She knew her stuff. That was just over a week ago. Thank you Kris the PA. Please continue your great work. Your patient Kris W.P.S. The meds she prescribed really really worked I was better within the day. Thank you Kris the PA. Feeling like myself again the next day.

The Physician Assistant was knowledgeable and friendly. She put me at ease. The medication she prescribed worked quickly and took care of the rash I had. The facility was very clean. The wait was very reasonable.

Just took too much time to be seen by the doctor, but the people are nice and very polite. I like the place.

Staff is kind and attentive, reservation system works well and I was taken back right away. Exam was thorough and guidance helpful. It’s an amazing back up to my PCP. Thankful for this team.

The staff is great. Did not have to wait too long. Photo of my insurance card wouldnt upload. Receptionist was courteous and quickly resolvedthe glitch. The medical staff listened to me, understood and handled my situation quickly.

Had to go twice this week for my daughter- an X-ray one afternoon and the other day a covid swab first thing when they opened (we had a rough week). We were seen immediately both times. Staff are AMAZING! Special mention are Sam and Maria. We went a feel months ago and Keri took care of us-she’s great too! They are all so great with kids (and the parents too!). The rooms were very clean as well. Highly recommend this facility!

Amazing to have a supportive team close to home! The staff was so attentive and agile when I checked in. My wait was just about 30 minutes. The doctor I saw was so attentive & knowledgeable. I felt I was in great hands through the whole process

Great and quick even though I was a walk in.

Would not recommend due to the EXTREMELY long wait time. I checked in at 105pm, was told it would be an hour and wasnt called back into an exam room until 250pm. Then I proceeded to wait in exam room for another 40 minutes to be seen by a physician. Whats the point of calling me into the room if you werent ready for me? I came in for a relatively simple issue but I wish I went elsewhere. I wasted my Saturday afternoon just waiting around. My medicine was also sent to the wrong pharmacy even though during the online check in, I entered the pharmacy information when prompted. The provider who seen me was very nice and helpful, which is why my review is 3 stars.

Staff was friendly and accommodating. Short wait time. Take their time with each patient to make sure they understand the issue and what to do.

The level of care from Michael the MA AND pA sujeski took care of me was very professional and gave great concern to my needs!

Great experience at this Northwell Health Urgent Care Center!Crazy busy when I got there but receptionist very professionally encouraged a text call back time and the system worked beautifully.Each staff member who cared for me was very concerned about me and care was excellent!Have been to this center many times and always grateful and feel safe!Thanks again!Judy retired RN

It was a busy day and the waiting room was full. The receptionist was kind and very efficient. Jason and Christian were professional and could see how sick I was and they didnt waste any time getting me in and out so that I could get the medication I needed to start me on the mend. Thank you so much!

Sprained ankle, needed emergency opinion unworthy of an actual emergency room visit. Had never been to an urgent care before. Appointment made online, was seen immediately and cared for by four different specialists and receptionists. I highly recommend this location, based on the experience I had on Monday 10/31/22 ~ 3pm

I would give it 100 stars! It was a most rewarding experience. Very helpful and courteous the staff. And Kerri was great in treating me in a most professional manor. The only problem was reaching Urgent Care I phoned and was on hold for 45 min. I drove there and my call was answered as I pulled into a parking space. Then I found out that the calls went to a central station. Let people call directly to where they are going would save time.

I have been to this facility once before with similar satisfactory results.

Very clean, organized, fast service and friendly staff

Excellent staff! They are friendly and very responsive. Ive never had to wait for my appointment, as they rub a very punctual operation. The offices a very clean and staff is polite. KNOWLEDGEABLE and helpful. Please keep up the good work!

My experience was awesome. I was welcomed by Kirsten. She was wonderful. I was seen by PA Maria. She was great.Thank you,Tom Flanagan

They are all very considerate, kind, very thorough and you feel that they really care about you! Your not just a number. Place is clean!!! Highly recommend when you have a problem to go👍🏻👍🏻👍🏻

Great experience-in and out with diagnosis and treatment

On the whole, the experience of getting a COVID 19 test was excellent. The PA was compassionate and experienced. The place appeared clean. The staff was pleasant and helpful. The test results came back much faster than expected. My only disappointment was waiting at least 15 minutes in the exam room instead of outside.

Outstanding care from the door to triage to the procedure and back out the door. Dad is 98 and needed staples taken out of his head. Everyone was so, so pleasant. The PA whose name escapes me said she loves every day and loves helping people. Thanks to everyone for the awesome service

Everyone there was friendly and courteous. The doctor on staff was very professional and understanding of how I felt. She gave me the best solution to getting better as soon as possible. Definitely will be going back when Im not feeling well again. 5 stars

Very disappointing, it took 1 hour & 26 minutes to register my dtr to be checked for the flu. I understand some personal are new, but other staff can offer help

Ive got here a couple of times and always had bad experiences. Recently a staff member who was symptomatic of illness and refusing to wear a mask gave me a nasty attitude when I asked to see another provider

All of the staff are pleasant and welcoming. Check in process is quick. Had a minor issue with my lab results, staff worked quickly to resolve the issue. Highly recommend this place!

I was brought in and seen quickly, My visit was very helpful and I received the treatment I needed. Go health made it much more convenient.

Clean, taken in a reasonable time frame and nice staff.

Called at 8 to schedule appt no answer when I showed up no one in waiting area just staff chit chattingPeter the PA obviously new at job sees me pus in eyestremendous mucus in throat noted on exam chest clear had this getting progressively worse since Monday all pus now green and yellow. he offered me a 3 day predinosone!!!& padaday for eyes. I was furious 50 and now to return in 2 days so he will finally give antibotic that heit was a 2 because it was clean states Re over prescribed. did he ask last time I used them may7 yrs ago. just follows Protocols not listening to patient for 50 I would never go back and they should answer their phones I gave it a two because it was clean and reception was nice

10 Absolutely would recommend. Thank you for your personal and informative care - a big relief to get tested quickly and ease our minds after a possible contact with covid 19. And the attending DR was generous with her time and patiently & cheerfully answered all of our questions & concerns. Much appreciated! Everything was well organized and easy breezy too!

Providers were clear, patient and knowledgeable.

Thank god for this place; my doctor is never available. They are courteous and thorough and they have an online appointment system that works very well. I always EXPECT there will be a wait because well, hello, this is like an emergency room; however I have never really waited that long to be seen even when they have been pretty busy. Thank you to all the staff there.

Maria, John, and the Urgent Care team were wonderful. From fitting us in to coordinating with our doctor they really went above and beyond. Would use them again. Thank you for your dedication to good healthcare.

Sign at front desk says Be nice to staff I guess they have a lot of confrontations at front and I found out why. Rude nasty, condescending front desk person. Hell, Doctor even came out yelling. So unprofessional . Went to ER at Glen Cove hospital around the corner. All this because I asked why 3 hr wait with no patients or even cars in parking lot?Thought it was called walk- in for a reason.Will never consider going back or recommending.

I did not have to wait long as a walk-in. Everyone was very kind and helpful. I felt I was in good hands.

Maria was amazing and I have never had a better experience going to any other Urgent Care. It was very clean and everyone was professional.

RN Shannon Cream was kind loving caring knowledgeable an amazing RN and an even greater person. She made my stay at hospital a pleasure!

I went there Saturday. None of the people I saw introduce themself. And today I called for test results they couldn’t find my name because they entered wrong. The lady on the phone Britney seems clueless and one of the practitioners there who give me the results couldn’t explain my test results.

Ease of schedulingLess waiting timeExcellent staffExcellent and polite nurse/assistant who did Covid testing and vitalsExcellent PA so thorough so understanding and kindBlessing to have urgent care in our town

The receptionist was amazingly friendly and helpful! All employees were very empathetic, informative, and helpful. They listened to my concerns and helped me figure out a plan of care. Very cohesive Northwell Team! Thank you!

Staff is so rude. I came to this urgent care to get my girlfriend checked out. We proceeded to wait in the waiting area where they suggest that it wasn’t encourage. So we left to the car. Later on head back in because it was her turn to see the patient. I went to have a sit where the staff once again said “ we encourage you not to wait here cause of covid”. I said okay I don’t mind waiting. Mind you there no else there. Than an other staff member yelled no you can’t wait here. You have to wait in your car. The questions is what if I walked or took a cab I would’ve had to wait in 90 degrees weather. Very unhappy wouldn’t recommend. North well should be training their staff a little better patient and family should be a priority even through these difficult times. Patient look for an urgent care to limit there exposure. An easy quick wipe down of the area should be sufficient.

I know they just opened and need to work out any issues. The problem I had was several times they confirmed my allergy to penicillin. When I go to pick up my prescription the Pharmacist was waiting for the Physicians Assistant to send another script. She had prescribed me a form of penicillin. How does one do that?? Thank goodness the pharmacy checks all my allergies. I should have run out the door when they could not figure out what patient was in what room. I loved other Go Healths I have been to. But after this I will not go back to one ever again.

Showed up at 4:25pm and the waiting room was empty. Staff disappointed to see me I assume because they close at 5pm. I am a nurse and self pay. They turned me away saying that they are done seeing patients for the day. Offered for me to drive to the Roslyn location or to come back tomorrow. No thanks, I should have gone to CITYMD like I usually do. You guys failed me. Just needed a quick throat culture. Disappointed to say the least. As I type this, it isnt even your closing time yet. Didnt realize you need an appointment for urgent care walk in clinic.

Staff was not polite while arriving for my toddlers appt. in fact they were very rude, and pressed for time.we went sunday the only doctors open but they were little to zero help. completely brushed off sayin my toddler was fine..didn’t take it serious and was sent home no recommendations etc.. needless to say we rushed to hospital next morning... however the biggest disappointment and disbelief is when i called back for my toddlers covid test and they said it was “lost in transite” .. terrible excuse for urgent care

Service was thorough and professional. With an appointment the wait time was very short. I will definitely be back when needed.

I walked in nervous and uncertainty of my problem but walked out with a smile thanks to a super professional staff and a wonderful P A.

I booked an appointment online, which was easy to do and chose what Im coming in for. The staff was friendly and efficient. The staff asked me which covid test I wanted to do. They answered all my questions about testing for covid while in isolation and why you could continue to test positive for up to 90 days after recovering from covid. They patiently answered why and reassured me that Im not contagious after the 10 days in isolation (I was on my 10th day of isolation and was testing before returning back to work). I was able to go home and come back to get my test results, which they printed out for me and brought out to me in my car.

Seen promptly! Very friendly and professional! Showed concern for my pain. Helped me to feel better with a lot of options!!

Pristine facility with more than competent staff. Went in for a deep hand laceration on Sunday and was treated quickly with utmost professionalism. The PA, Maria Scorzelli and the rest of the staff are top tier. I am healing nicely, THANK YOU!

I was very scared when I wanted to View Urgent Care with the level of the blood pressure that I had and hoped calm my nerves. After being seen by the doctor or physician assistant she prescribed lopressor for my high blood pressure and it has gone down significantly so Im very happy about that. She made me feel at ease and calm my anxiety; that I am truly appreciative thank you

Went there and stayed in the line for almost 2 hours. Finally git inside and told me to sign in and they will call me when its my turn. Waited for 6 hours and no one called me. Went back the following day and told them that I was there day before. All they can say is sorry you have to sign your name again and we will call you and same thing no one called me. Terrible waited another 1 hour and nothing. At least call people and inform them whatever is going on so that they can go somewhere else. Unprofessional!!!

Being forced to have weekly Covid tests at work is not pleasant, but the friendly and helpful staff here at Northwell made it very quick, painless and convenient. I registered online and made an appointment on Sunday night for Tuesday. Most gentle Covid test I have had! They also take my insurance for the rapid test, which another place did not. I will be back weekly.

Unprofessional is an understatement. Maria Scovalli hung up on me. The girl at the desk wouldnt make an appointment for me. Forces me to show I.D. to make an appointment. Told me to make the appointment on line, unless of course its too difficult for me. Very insulting. Never had an experience of such. If I had a learning disability, I would have been screwed. They yelled at me and they were not helpful. Told me to go to the E.R. The parking is in back of the building and my I had trouble walking because Im visibly impaired. This place gets a -100 from me.

Staff was very caring, helpful and polite. Dr on call was very complete, answered all my questions and prescribed just the right medications to help me feel better. All the care I was looking for. Very pleased.

Went to this urgent care and the one in Roslyn for a flu test and both came out negative. Ended up going to the Er and finally got diagnosed properly (influenza A) and prescribed Tamiflu. The rapid test are pretty inaccurate this happened to my cousin and sister in law at this urgent care. Keep that in mind if you have an infant or someone at higher risk within the household.

Awful experience. I need a covid test to adhere to NYS travel guidelines. They force me to do a virtual visit before I can make the appointment for the test, which is a waste of time and money, since I’m asymptomatic. So I wait a day and a half for the 3 minute virtual visit. Then I have to wait for them to call me to schedule the test. Of course they never call! So I try them for hours, and can’t get through. So I drive to the location. They won’t test me. I tell them my whole dilemma, but not only won’t they test me, they won’t even schedule an appointment. They tell me to call the virtual visit number. So I do...They tell me to call the location! Total runaround. I am trying to follow the guidelines, do the right thing... have been isolating for 5 days... followed their process, and can’t get a test! Infuriating...

Great staffFriendly staffVery caring and always willing to educate on any questions I hadWanted to make sure I was taken care to its highest degrees before leavingLet me know if anything I need to call themThey were all a delight

Dirty floors. Extremely long waiting time

Maria Scorzelli, PA was very kind, professional, and compassionate. Her diagnosis was spot on and she probably saved me alot of unecessary suffering. I was seen in a matter of minutes, had a referral for the next day and the medications I needed immediately.

Horrific bedside manner ! Never again will I go to this factory in case of an emergency ever again! An older doctor there completely dismissed my ailments I was there 4 days ago my left ear is hot burning red for no apparent reason tells me I have poison ivy on my ankle poison ivy is supposed to blister !!!! wanted to put me on vertigo medication too embarrassed me in front of nurse and my husband w his berating patronizing ignorant attitude and send me out the door !!!! would not do any routine bloodwork on me said to go to my primary care physician for that!!!! Now I have to wait until Wednesday to go see my doctor because this urgent care refuses to do bloodwork even though I have painful alarming symptoms!!!! Completely inappropriate comments about women’s periods as well !!! My daughter had to come here about seven months ago to get a Covid test and made inappropriate comments about my daughter telling me she was getting her period this man is obsessed with women and their menses It’s irrelevant information and he’s disgusting and-is very inappropriate!!!!! This “Doctor” obviously hates his job and just came in on a Sunday to collect his $2000 Selfish unethical individual, tell me Doc is it because YOUR wife has menopause that’s why you’re there on Sunday ?! How do YOU like it?! not sure WHICH bizarro medical school YOU went toBut in MY world your medical behavior is sueable!

Everyone is so kind and they took care of me right away.

I went to this urgent care on forest Ave in Glencove around 2:30 pm today. I tried calling from early in the morning but no one answer the phone so I went on the website and saw that I could walk in which I did. When I arrived, I was told to come in and was ask by a young lady if I have an appointment. I told her no because I have been calling all day to know what to do but no one answered. There was a black male sitting beside her who took the conversation over and ask why I was there, I explain to him why and he got so rude because I ask him how long I wold have to wait, I have to be at work for 3pm and if today is not possible then I would have to come back. I ask him politely his name and he told me that I dont need to know his name and I should not come back but apply on line because he will not help me if I came back. This is my second time here but this guy need to know that it is my money and others that is paying him and if he cannot be respectful to the customers, he should not be working there at all. I will not accept anyone disrespecting me especially when Im paying them.

Very nice and friendly plus professional especially during such a stressful time for the Doctors, PAs and Nps and staff ! They handle themselves with grace!I have to mention PA Kerri Sujeski! Such a kind , PA!You must keep her in Glen cove. She is a Gem!

Staff was friendly and efficient.

Very clear and focused attention. Did all necessary tests, nothing over prescribed. Clear diagnosis and recommendations for follow through. A walk in clinic with hospital-like attention. Dr Maria Scorzelli was as good as it gets.

Definitely lacking MD experience, under prescribed medication dosage, had to deal with discomfort a couple extra days until visiting Dr. Miller at the Jericho location. He & his staffs knowledge of medical issues and diagnosis abilities are far superior than the Glen Cove office. Worth the extra drive for sure, identical fees for better service.

I have a concern about the care I received at the Northwell Urgent Care at 71 Forest Avenue in Glen Cove New York on Monday May 16 2022. I was seen and treated by Stephen Gunn DO for pharyngitis.He insisted I had strep throat despite a negative quick strep. He did not send a throat cns. He said he was sure I had strep throat and prescribed amoxicillin 500mg tid for 10 days.After 5 days I noticed a minor rash on my legs. Despite the fact that I had previously taken amoxicillin uneventfully. By Monday May 23 it had progressed and at the advice of another physician I discontinued the amoxicillin.Despite starting antihistamines and then prednisone the rash progressed to involve my entire body to a severe reaction which required an emergency room visit at St. Francis Hospital on Wednesday May 25. There I was evaluated by the ER staff and a dermatologist. They concluded that there had been no evidence of an acute bacterial infection; it was a drug reaction. My physicians were concerned that an antibiotic had been inappropriately prescribed by Dr. Gunn. There had been no documentation of a bacterial infection.As a result of this inappropriate treatment I missed a week of work, was unbearably uncomfortable, and am now financially responsible for additional unnecessary medical expenses.I am concerned for my community who might avail themselves of Northwells Urgent Care Centers.

All the staff is Lazy and unprofessional. I came in and the doctor was sleeping on her desk... no one greeted us just told me to sign in after I waited at the reception desk for 5 minutes. I’m a medical assistant so as least I knew what to say and expect. I feel sorry for those who don’t and really need help from this place. The next day,I had an adverse affect to the medication and the receptionist told me , after hanging on me , to continue the medication. How!! You don’t have that authority to say that. There’s more to complain about but I’m too weak give this all my energy.

This has been the best urgent care experience I have had. The staff was amazing and worked as a team. I love that they explain everything, are very patient and extremely knowledgeable. I don’t want to be sick but I know where I will go if I do.

Short wait, terrific people, even the front desk was polite and caring. They also listened to me, and changed a medication due to an interaction with one I take.Wish i could make them my regular doctors!

Visit was quick after I made an online appt, people were very nice and I felt like I was in capable hands.

Everyone is always so nice! Great atmosphere and fast service! I had an appointment and was in and out in 20 minutes!

Great fast courteous service

Friendly, easy to sign in and the staff of doctors were very good and efficient. Definitely recommend to anyone.

Amazing care, as always. Thank you

Like a previous review said, lacking MD experience. The receptionist and medical assistant both referred to the PA as The Doctor which is completely false. It is unprofessional to mistake the two. The PA wanted to prescribe me something before even examining me and referred me off. Very friendly people though; but needs more professionalism and expertise.

I went to this urgent care after 1 week of a horrible cold and cough...I checked in at 11:30 ish....I was called up front for my copay and ins info at 12:00 pm...I went into the exam room at 12:10 or so...just to wait till 12:53 for the PA to see me...and thats only because I had to go ask how much longer..Only to find the PA looking at a lunch menu online...thats when they told me I was next...She spent approx 5 min with me and said it was bronchial and she will sent over some meds for me...I went to pick up my meds at the Pharmacy just for them to tell me theres nothing in there system . I called the office and they told me theres nothings in my chart that states meds. They said I would need to call back on Monday because thats when the PA is in. I understand it gets busy and dont get me wrong the PA was nice...but my experience at this location has been the worse. I really wished I wouldve never gone to this location... I would never go back again. Now I have to go spend more money and go to a different Doc to see of I can get something to relieve my discomfort..

Lovely doctor and helpful staff!

Everyone was great I feel better

Everyone there is super nice and professional specially Dr. Colton really the best care you can get in United States. After a second you can see that he’s a different breed of doctors.Really top class!you won’t find better then that.

The staff was very courteous and friendly, believe me that goes along way! I play on the opposite team :-). I must say I was very impressed with the professionalism and expedition of treatment.

The provider who assisted and Conrad were extremely professional. Got me in and out quickly. My script was ready at the pharmacy as soon as I arrived there.

Amazing quick service, exceptional friendly staff!!

Eased my worries, helped with explaining everything in a manner I understood to make the Best choice for my recovery. Also said if I had Any questions about anything to just call.

Everyone was top notch at the center. They listened to me were kind and provided great care!

Facility was clean, staff was enormously kind and comforting, I left feeling better than when I entered. Will definitely return to this location and absolutely recommend to anyone in need of urgent care.

Well I went to the urgent care center and too my surprise. They were As Tony The Tiger would. There Great.keep up good work Happy Holidays 🙏

Extremely unprofessional and very rude staff this place should be shut down for poor operation I went there with a injury went to get an x-ray to find out I have a broken toe my toe is black and blue swollen I kindly asked the doctor about pain medicine to help the pain and right away with no consideration I was denied medicine for an injury unbelievable.

Great staff. All the PAs are great. Ex-ray tech on staff and he is terrific. Support staff move things along quickly. This is the place to go for healthcare.

If I could give negative stars it would be for this place. Very unprofessional. I have been there twice and had terrible experience both times. One time they said they would call cvs for my medicine, They never did and they closed and I couldn’t get my medication. Absolutely horrific.

Staff was friendly & got me in & out quickly. Dr. Kerry was awesome! Very informative & easy to talk to. Great experience!

Kerri Sujeski, PA-C was knowledgeable and pleasant, and she communicated clearly. As a result I learned that I had COVID-19, and I could begin treatment with Paxlovid right away.

Worse experience ever, long wait . No coutersey to patients. rude. long wait for covid testing. after waiting charged for molecular test w insurance, wo being notified ahead of time. Not good w time management.

I like the staff so friendly and I dont have to wait long for the doctor also its very clean

Fast, efficient, very professional.

My daughter was there and told she probably has the flu . They DID NOT TEST HER. NOR DID THEY TREAT HER WITH TAMAFLU.She went to her regular GP and they tested and treated her and our family. DO NOT EXPECT quality care

The service attitude is very good, the medical facilities are complete, the doctors are skilled, and the patients feel relieved and comfortable

We were quickly received and provided assistance to my son. The staff is very friendly.

Excellent service, friendly and professional.

Excellent service.I went for a Covid test, was in out in no time, got the Results right away in few mins.I think PA Maria was very good.

No one answers. Called 6 times trying to schedule a rapid COVID test for my uncle who’s traveling back home. Had to drive 30 mins to Prohealth Urgent care who took him in right away

Everyone was polite and professional and I got my testing done quickly

Extremely friendly and cautious in care. No long waits and very accommodatingNo hassle.so much better than a emergency room staff

Was just seen by Kerri Sujeski, PA and was treated promptly and with sincere care and respect. It was nice to be seen by a woman enabling me to explain my symptoms and concerns.

The staff at this Urgent Care is phenomenal. Helpful, kind, professional, efficient and incredibly patient. Thank you for your care.

I liked everything, the highly qualified staff as always and the nice and clean medical offices

This establishment is very efficient and staff is always prepared and professional. They all have sweet demeanor to them as welll! That pretty much sums it up.

Everytime that I went to northwell I always had good experience. There friendly, pleasant, and also caring about your needs. But every time that I went there it’s always been a good experience no complaints

Everyone working here is professional, skilled at what they do, and they are patient oriented.

The facility was clean, the staff was friendly and the wait time was short. The physician was friendly and professional

She was amazing. Very helpful and spoke and explained everything.

Staff very friendly and helpful. No wait time to see PA.

Everyone was amazingly polite and understanding. The clinic was super clean. I will be coming back soon.

Kerri the PA was excellent!!

Great staff and very polite my daughter loved the staff she wanted them as a doctor provider

My visit went very well. Everyone at the office was so professional. I highly recommend.👍👍👍

The nurse and doctor were amazing! Thank you so much!!!! Quick, professional and friendly provider and staff!

Always the first place I go when I don’t feel well. Have never had an issue there and everyone is always so nice!

Attending staff was very professional, caring and competent.

I have visited this location on Forest Ave in Glen Cove several times for minor ailments and each time I was diagnosed correctly. The staff eas excellent too.

Very Friendly, Knowledgeable and clean. I would highly recommend

Professional , clean, well attended to, friendly and perfect location thank you for doing a wonderful job.

Incredibly kind, patient staff. Everyone was so professional and answered all my questions.

Excellent Staff, all around. No wait with. Appt.

The staff was very friendly and professionalI’m highly recommend

Not the worst experience but the issue with sending the e prescriptions through should be taken care of. Huge disservice.

The staff was personable and competent. I waited no more than 5 minutes

The entire personal showed me they care about the patient’s concerns and wellness.

Even thou I show up with no appointment I was treated with love and respect I was treated immediately

Fast service and friendly staff. It was a painless/smooth visit.

The staff was great, friendly and knowledgeable. There was no wait time

The staff is wonderful here. They are always polite and get me in without a wait!

They were extremely friendly, comforting and supportive.I am glad I went.

Excellent care. Highly recommend!!

I had a great experience right from the start. Everyone made feel comfortable and the outcome was great.Thanks everyone!

Excellent staff. Very professional and caring. Clean, beautiful facility.

Went for a covid test today 11/06/2021. Was never notified of my results. Saw a missed call from them. Impossible to get through to this place! 👎🏿👎🏿

Wonderful staff very professional, caring and friendly. I definitely recommend it.

Worst clinic ever ! They had me waiting in the room for over 25 min and no one had the decency to come and let me know , what’s the point in coming to a walk in clinic ? employees here are ver unprofessional and rude !

Easy access to schedule appt, pleasant staff, seen right away.

The staff here (Glen Cove branch) were really nice & helpful. Highly recommended place to go to...

The staff, wait time and the Dr who seemed to be concerned and giving me answers and advice.

Office was very clean and staff were very friendly

Stay away ! They are clue less they give out prescription without running simple flu test Registered nurse served as a doctor, my wife call them to follow up no response at all .Spend your money elsewhere

Was able to walk in and get an appointment

Very professional, respectful experience. Would recommend highly.

Excellent !!! ⭐⭐⭐⭐⭐ everything was fast not even 10 minutes in and out, very friendly people.

Doctor was very good with questions and answers and diagnosed the problem

The doctor Maria went above and beyond to make me comfortable with my eye!

The staff are friendly and the doctor in attendance was pro

Was out in an hour.,very caring people!

Good location, fast set, good stuff

Clean facility. Estimated wait time was accurate. Staff was professional and through.

Fast service listen to your problems and are extremely experienced