Hartford HealthCare-GoHealth Urgent Care

I love the clean, open interior and they have fantastic staff. Ive been three times (twice myself and once with my partner) and Ive had a fantastic experience every time. Highly recommend. Definitely my favorite urgent care in the area.

I honestly love this place but not sure if I’ll return. Our visit in 11/13/24 wasn’t so great. My 9 year old had ALL THE CLINICAL SYMPTOMS OF STREP (sore throat, swollen glands, striating on his tonsils, and a STREP RASH! The doctor wouldn’t treat him because he had a negative RAPID STREP TEST. Instead she treated him for Contact Dermatitis. Which I knew he didn’t have because I am Pediatric Nurse and know the signs and symptoms of how my son presents with STREP! Shame on the provider, she should have prescribed ABX and if the send out culture was negative we would stopped the ABX! That’s typically how we treat in Peds if the child PRESENTS WITH ALL STREP SYMPTOMS BUT HAD A NEGATIVE RAPID STREP!

Ability to make appointment on line is very convenient. Check in was quick. Facility spotless/very clean. Staff was great and provider knowledgeable. Good communication throughout visit. Very very pleased with visit

Everything went very smoothly. My vital signs were checked by the attendant and she was very helpful. The PA was very thorough and down to earth. Overall experience was good

Convenient, clean, helped with a problem dealing with a culture done several days earlier at the ER - was able to access all results from ER and was able to treat me appropriately.

I walked in right before they closed and they were so friendly. No attitude, no rushing me. This is the second time I have been there. Very convenient for me, hopefully Ill never be back, lol

Very helpful and friendly. They were knowledgable about my condition and how to treat it. Not a very long wait for service,

Amazing experience as always. Attentive staff. Informed waiting. Pleasant employees. Would not choose another location.

The front desk staff was very friendly, the healthcare staff was very helpful and accommodating. The nurse was easy to speak with regarding my symptoms and very attentive. I recommend this healthcare facility

My dad came here complaining of chest pains. His blood pressure was astronomically high, 180/130 and the doctor told him it was fine. He died of a heart attack shortly after. Don’t come here.

I called the Derby location to ask if they remove sutures. The rep said yes and that they werent busy atm and closed at 8pm. I went to get my 3 stitches removed that I received while out of town.When i arrived, i was asked if i got the stitches at that same office with the same provider. When i said no, i was THEN informed that I would have to pay $50 out of pocket since i did not receive the stitches from them specifically.Why wasnt i told this when i first called? Surely Im not the first person to have had this issue! Also, to add insult to injury (pun intended), my husband is a 20yr Hartford Healthcare employee. I was told that despite this, that, this urgent care center wasnt owned by HHC, even though HHC is on the sign out front! Furthermore, the employee seemed just as frustrated by the policy as I was.Long story short, I had to wait until the next day to visit the real HHC clinic in Shelton, where I received excellent care.Please note that my experience with this clinic until this time has been excellent. I was disheartened to have had this recent experience.

The team was compassionate & efficient.They did an excellent job with daughter’s stitches. We are very grateful for their care.

The whole staff is so warm, inviting, and attentive! The doctors and nurses are so thorough and kind, truly have never been so impressed with an urgent care! My new go-to and top recommendation!

Place deserves zero stars. Did all the online work and forms and made an appointment to get to this location and a big permanently closed sign on the front door. If your bussiness is permanently closed stop accepting appointments there and maybe change your hours online to closed. Joke of a walk in that just waste your time.

The visit was prompt and thorough, and I feel if I was really sick, I would be in better hands than the usual spot the Valley uses.Also very close to home.

As someone whos had awful experiences at walk in clinics, I can honestly say this was by far the best experience Ive had. Front desk staff is pleasant, the medical assistant was patient and thorough, and Christina (APRN) was knowledgable and had great bedside manner. I was in and out very quickly. I will definitely go back if the need arises.

Very convenient location. It was easy to set-up the appt. Staff was very friendly and dr was very thorough.

As always I am very very grateful for the very attentive care I received at your health centre. It never fails. The doctors and nurses kept updating me on what next theyll be doing and I do appreciate their professional care. Thanks again

Outstanding experience! From the moment we walked in, to the moment we left!! Carly greeted us, and quickly registered my husband. Cynthia showed us to the exam room and graciously took my husband vitals, three times at my request (wasnt a fan of his B/P). Dr Saniee is the kindest, most forth coming doctor I think I have ever met! Everyone was kind and efficient! My husband is feeling 100% better!! We highly recommend this Urgent Care and will likely use it again in the future!!

Best urgent care I have ever gone to. The nurse and doctor were both extremely kind and caring. I have gone to a few urgent cares where they lacked in that department. The place also extremely well kept and beautiful! 10/10 experience will be using this place again.

Thank you to Carly and Laura at the Derby office. They are very caring and helpful. Wonderful experience!!!

Administrative staff and nurse were great! The doctor was terrible. He told me to trust my husbands opinion and observations over my own experiences with symptoms when I had clearly told him I had not been around my husband when I had symptoms. He also told me it was anxiety causing me to feel short of breathe over the last 2 weeks right after having a respiratory illness. I will not be returning to this location in Derby

I have no complaints. The doctor was very thorough and efficient.

Went here a week post ER visit. Tiji George, PA-C did a lyme test but failed to inform that insurance may not cover it. $560 bill later. That should be something that is mentioned to a patient. She also told me I was anxious and should seek behavioral health services. After an MRI and MRV that my GP requested it the results were abnormal and I actually have a rare brain disease. How about that ? Do better.

Very kind, professional, office staff were amazing. Dr.Sadinee was wonderful! 👍

The staff was very caring and knowledgeable. They took my issues with my allergies seriously.

Not good. They specify the hours to be 8am to 8pm on weekdays, however, when I or a loved one goes there, they are always closed. They really need to abide by the times they specify. We went on a Wednesday at 6pm, door is locked, no one is there. Ridiculous!!!!!!!!!!!!

Have to leave a credit or debit card on file just incase they need to charge you extra fees that can automatically be taken out !!

Being able to add my name to wait list in advance.Cleanliness of facility.Staff were amazing.

I found my new walk-in! Excellent service from the front desk staff to start. The provider listened to my needs and was very attentive to them. A+

Prompt service when needed, provider was very informative, all staff very professional and friendly. My self and my son needed to be seen. No issues booking an appt same day. The provider took her time and listen to our concerns. I am very pleased w/ my experience.

Making an appointment online was easy, just register first. As stated, the facility was nice, clean, and modern. The staff was attentive and professional. I experienced little to no wait time. The office is convenient location right next to BigY.

Always a nice fast in and out experience. Everyone is very friendly.

Friendly, attentive, thorough and communicated what was going on and why. all the things you could hope for.

I brought my son here after he hurt his ankle, our experience was great. Very clean, the staff was friendly and kind. We will be coming here when need be from now on.

Waited 50 minutes to get in at 9am on a Saturday and I was the second one here! Then had to wait more when they finally called me back. 3 people walked out because they couldn’t believe the wait and no one explaining why.

The staff was knowable and kind. It was very appreciated.

The PA was absolutely wonderful. She was extremely compassionate. I wish that all your staff have her work ethic.

I really like it, first is close to my house and has a good parking but the most important is the service the lady I front is very nice the wait time is less in 5 min, the NP who check my daughter was nice and take time with her did a lot of questions and suggestions, prescribe medication and was open to we can call back if we need it and he said “I will be here for the next 3 days from open to close time” my girl was happy y comment he is nice she is 12.Really recommended 100%

Kindness matters. They were very kind and helpful from the first person I spoke to, to the last before I was discharged. Very pleasant experience!

Everybody I encountered was professional, efficient and kind. They heard what I was saying and made me feel as though I was a priority to them

Very convenient in making online appt. No wait. Nice and caring staff. Highly recommend

Greeted/checkin promptly, staff courteous, kind, answered all questions, facility very clean and welcoming. Would recommend

Professional, friendly service. Easy to schedule an appointment. Short waiting time once in the clinic.

Excellent Urgent Care. Very clean, professional and friendly staff. No wait, I was in and out. My care provided was exceptional.

Wonderful clean facilities welcoming staffTerrific doctor so gentle after a bad fall just what I needed

Kevin, PA-C was very personable.

Professional emasculate and caring.Over The Topo

Everything, Dr was fabulous , very kind great bedside manner. Helped me tremendously

Great staff. Easy and friendly check in. Super clean facility. Impressed with the Dr

Dr. Was great and service exceptional

Welcoming, friendly staff, clean location and the PA Tiji George that saw me was caring, engaging and fully understood my needs and concerns.Thank you!

Pleasant, competent PA & MD, as well as reception staff & medical assistants. Minimal wait time.

My second time there and honestly is better than my doctors office.

Provider was very diligent, caring and very helpful! Professional and kind! Staff was efficient and polite

I had a bad experience the doctor put me down I dont know if I trust

The whole staff was very thorough and professional. Jacqueline was very good

Swift, professional, clean experience...I would highly recommend!!!

10/10: Nice job, in facility and process setup, and especially by your local team. Thanks!

Friendly staff, clean facility no long wait times.

Very good and efficient process, and top notch care.

The wait was very minimal and the staff was incredible

I felt great leaving this facility.

Instant confidence.

I was handled with caring professionalism.

Everyone in there are fantastic people

Pleasant ,timely and friendly.

Very fast .

The last two times I have got the wrong diagnosis. The first time they told me I just had a head flu and I had a sinus infection and needed medicine. The second time they didn’t tell me I had the flu, but I had Covid neither time they provided me with the correct information and they charged me hundreds of dollars