Shady Grove Fertility in Columbia, MD

My experience with Shady Grove, Columbia has been exceptional. The team here is incredibly helpful and responsive, always ready to assist with any questions or concerns we had. They provided educational information in a way that was easy to understand, which placed my husband and me at ease throughout the process.I truly appreciate my care team and the entire staff, who have shown unwavering support and professionalism. I would like to give a special mention to Karen R, who had been instrumental in keeping us on track with scheduling. Her understanding demeanor made what could sometimes feel like a daunting process much more manageable.Thank you, SGF, for making this journey a positive experience. Your dedication to customer service and patient care is truly one of a kind.

I want to take a moment to express my sincere gratitude to Monica B and Karen R and our Nurse Kim for their exceptional help in scheduling our appointment. They went above and beyond to ensure that the schedule worked perfectly for us, making the process so much smoother. Their constant support, kindness, and care throughout this difficult process have truly made a world of difference. It’s rare to find individuals who are as dedicated, thoughtful, and patient as Monica, Kim and Karen. Their attention to detail and willingness to assist at every step have made our experience much easier and more manageable. Thank you both for your outstanding service and support!

I have had the pleasure of working with Karen Padmore , and I cannot speak highly enough about her professionalism, compassion, and dedication. From the very beginning, she took the time to truly understand my needs and consistently went above and beyond to ensure I had the resources and support I needed.One example that stood out was her making sure we met in person during my second office visit. Additionally her follow up calls to me following each appointment that came with such encouraging words. While this journey has not been an easy one Karen ensured that I felt heard, understood, and supported. Additionally, she went the extra mile with getting me answers to any concerns I had during the Christmas Holiday. Her attention to detail, excellent communication skills, and genuine care made an incredibly positive impact on my situation.I am so grateful for her support and highly recommend Karen to anyone in need of a thoughtful, skilled, and empathetic care coordinator.

Mrs. Karen R has been a beautiful soul ever since I started this process. She greets you with enthusiasm and excitement. She empathizes with you and shows clear support for your journey. Mrs. Karen R engages and has meaningful conversations with every patient that walks through the door with a smile. She’s a bright light in the morning for such an intense process. Thank you Mrs. Karen for everything you do it’s greatly appreciated.

I had a great experience at the this office. Once I stepped in the office Karen R. was such a bright light and made me feel comfortable. She made the process so smooth. I appreciate her so much and her patience.Dr. O was very helpful and understanding. He is very knowledgeable and I appreciate him so much by sticking it out with me.

My experience at the Columbia location was absolutely amazing! From the time I called Karen Reece provided me with the best customer service! She was kind, friendly, helpful, and very accommodating. Her beautiful smile could be felt even over the phone! When I arrived the wonderful treatment from the staff continued! They got me in and out, without me feeling rushed. SGF continues to make my journey easier and I truly appreciate them! Thank you Karen R. and the rest of the staff!

The staff at Shady Grove has been beyond exceptional! Everyone is always pleasant and helpful but Cerone Kent and Karen Reese have always went the extra mile to make our experience the best it can be. Thank you both for your continued help and support throughout the process.

Karen R is amazing! Her and Monica ensure that ever person is comfortable. They do a good job of anticipating need and addressing everything, even the small details that sometimes gets overlooked. I would give them 100 stars if I could

The journey for IVF can be so incredibly emotional some days and today was one of those days for me. trying to line up mine and my husband’s work schedules for an appointment can feel impossible, but Karen R. at SG Columbia was so sweet and helped us get it done. I have had nothing but positive interactions at the Columbia location. She went above and beyond, clocking out at the end of her shift and still was determined to help me out. Thank you Karen R.!

I’ve had a wonderful experience with Shady Grove Fertility, Columbia. Everyone has been extremely compassionate, knowledgeable and courteous. Karen R has specifically been extremely helpful- especially in the beginning of our process. Cerone K has also been lovely and great every step of the way. I am very glad to be on this journey with staff that has been very supportive and kind. Highly recommend. ❤️

The Shady Grove team in Columbia is amazing. A huge shout out to Karen R. She was very helpful and very responsive through the whole process. I can tell she actually cared about helping my family and me and wanted us to feel comfortable.Thank you Karen R., your kindness is contagious!

Karen Reece, Marlena and Barbara were great. From the point of my first contact with them, they followed up with me and kept me updated on any changes. Karen was patient and helpful whenever I called to ask any questions or needed assistance.My first visit to the office was great, they greeted me with smiles and even made jokes. I think this was great because it helped relieve my worries.Dr. Osheroff was awesome, he was thorough in his review and detailed in his explanation. I feel really at ease and trust his team to help us arrive at the best option suitable for our situation.I am really pleased with the entire SGF Columbia and I am glad I found this place.I highly recommend them.

My husband and I had a wonderful experience with the Columbia, MD office. Our care team, including Dr. Osheroff, Karen R, and Kim S, was always easy to reach and very responsive to all questions and concerns. They helped us get to the next step of growing our family and for that we are forever grateful!

I just have to give a shout out to Dr. Osheroffs team- Ceronne & Karen Reese ! They are AWESOME ! Karen R’s hugs are the best and she is so encouraging & ON TOP of it when it comes to her patients AND I’m at a loss for words to describe how Ceronnes voice has come to be a comfort through the process- I look forward to her instruction calls after my monitoring appointments! We had a stellar experience from start to finish , with Dr. Osheroff being up front about the prospects (I appreciate the statistics/honesty) ; an amazing experience with Dr. Tanrikut for urology in Towson/ Rockville ; and all in all amazing care for our 2 transfers (a failed fresh transfer and a frozen embryo transfer which gave us our first baby December 2022) and this level of care alone is what makes me excited to try again in 2025 for a modified natural embryo transfer !*I was in shambles , anxious and honestly having a bit of ptsd when I began testing late 2024 for hopes of giving our son a sibling BUT I will never forget Karen Reese and Ms Shelly stepping out from behind the counter to hug me after seeing me start crying and Ms. Karen’s words of encouragement♥️

Karen P. has been absolutely amazing as I started the fertility process and guided me through the entire thing. She listened to me and my concerns, and was completely on top of everything! Im grateful to have had her on my team, and though Im transitioning to a new team who will undoubtedly be wonderful, I wish she could work with me on the next stage of this journey!

My husband and I have been coming to SGF for a few months now. No complaints. Everyone is warm and friendly, and were confident were in good hands!Shout out to Karen R. at the front desk for always making us smile when we come in.

Karen is absolutely amazing and beyond supportive. Ive had a lot of life things happen, and Ive never felt judged or rushed at ALL. Im so lucky to have Karen on my team!

I love this office! Everyone here is so sweet, welcoming, and full of positivity, from the front desk staff to the monitoring team. There isnt a single person without a positive attitude. My favorite person is Karen R—shes always so kind and instantly lifts my mood the moment I walk in. She truly has a heart of gold.

We love Shady Grove and Dr. Osheroff’s team! Monica, Karen R. and Casey were our main contacts and they were all so friendly, helpful, and supportive. They helped make us parents and we absolutely recommend this team when needing help with growing your family!

Karen P and the whole team here has been extremely helpful, attentive, and supportive throughout my whole experience with shady grove Columbia. Not only was Karen P quick with her responses in getting back to me, she always provided details and all the information I needed, and also always took the time to address my concerns. I highly recommend working with SGF Columbia, especially with Karen P!

Loretta Trumble is amazing! So sweet and gentle very caring and willing to help her patientsKaren R. Is a breath of fresh air. No matter how busy the day is Karen goes over and beyond to make sure her patients are taken care of ALWAYS!!Adrienne L is also a huge part of the team. Polite and resourceful so kind and patients

I recently called the office to ask a few questions and had the pleasure of speaking with Adrienne. She was incredibly kind, patient, and thoughtful and her responses which truly put my mind at ease. Her excellent customer service has left me. Excited about using this facility soon!

Karen Reece demonstrated exceptional customer service during my visit to Shady Grove Fertility Clinic. She was incredibly helpful, attentive, and kind, which significantly contributed to making my experience stress-free. I will certainly recommend this clinic to friends and encourage them to seek out Ms. Reece for her outstanding support and professionalism.

Shady Grove at Columbia was very prompt with phone calls and getting my appointment in quickly. Karen R. Was especially a delight to talk to over the phone and she was so kind and understanding. I sincerely appreciate all of her and the teams effort to make this whole process pleasant.

Karen P. is the best ! She is patient, kind, and truly has walked with me graciously through my journey. Wouldn’t have had the faith to keep going if it weren’t for Karen! SG is blessed to have someone like Karen on their team ! Thank you lots Karen P. !

Karen Reece of SGF Columbia, MD is absolutely amazing. She is going above and beyond her duties to ensure my wife and my dream come true. Thank you Shady Grove Fertility!

I had an exceptional experience at SGF out Columbia, thanks in large part to Karen R., the receptionist. Her warm and welcoming demeanor made me feel incredibly comfortable throughout the entire process. Karens support has been invaluable, and Im grateful that shell be with me on this journey. Her presence truly enhances the overall experience, and I highly recommend meeting her if you have the chance!

From the moment I called to start my process, Karen Padmore helped me a lot at all times and with enthusiasm and patience she helped me. I am very grateful to her and to the entire team that has been helping me in this process, but Karen has undoubtedly been a big part of me because it made me happy with the kind way she received me and coordinated the entire process. I will be very grateful for all the nice treatment because it is not an easy process for us, but people like Karen Padmore make the process much easier and more encouraging.

Karen Padmore is an angel! She has made my journey (dare I say it) fun. She has so much empathy and care, that I always felt supported. She truly has become a friend that I can rely on during this time in my life!

Karen R. is the best. No matter when I call or come into the office she has the friendliest and has the best disposition ever. It’s amazing to have her as a person on my team. I just love her.

I have been a patient of shady grove for several years. They have helped my husband and I build our family of three. I have appreciated the joyful and compassionate support from the shady grove staff throughout the years. Special shout out to Karen R and Natalie E. They have jumped through hoops to make my journey easier. Helping me with the tricky scheduling logistics or lending a supportive ear. Thank you Karen and Natalie!

I am amazed with the entire team here, everyone is extremely nice and welcoming. Mrs. Shelly and Mrs. Karen R. at the front always greets you with a big smile and makes you feel like home. Dr. Esposito is not only kind but extremely knowledgeable and helpful. She gave my husband and I much guidance making us feel safe and comfortable for our journey. Karen P helped make my pre screening a breeze. And thank you nurse Erica Moore for always following up and answering all my questions when I’m extremely slow when it comes down to instructions. Love love this location!

Karen Padmore has been a blessing.  She is compassionate, caring and knowledgeable. Karen Padmore had made my journey at SGF easier and stress free than I thought it would be. I am very thankful for her support, charisma, kindness and efficiency. Had it not been Karen, I would have to reschedule my appointment for my HSG. She checked in with me a day before the test to ensure that I took the antibiotic prescribed (doxycycline) a day before the testing, in which I forgot. She also keeps me posted if there are any cancellations where I can have my appointments early and check up on me after my appointments. She is an amazing Lady and I am very grateful and thankful for Dr. Esposito assigning me to Karen Padmore.

The team here is amazing and were very supportive during the lows and highs of the fertility process! Thank you especially to Loretta for her fabulous energy and supportive nature, to Moira for her precision and patience, to all the nurses, counselors, and blood technicians who are so friendly and helpful, and to the front desk team esp. Shelly, Adrienne, and Karen who are so welcoming and warm. Thank you to Dr. Esposito who created our plan and saw it through! We are very grateful to everyone behind the scenes at Shady Grove Columbia, youre all amazing and we appreciate you very much!

Always a pleasure to come to the Columbia location. Shelly, Karen, and the rest of the front desk are easy going and keep all spirits up when we come. Also the patient care coordinator team have always been very helpful. We are thankful of everyone at shady grove

Karen R. Is worth the mention!!! She truly is a star on team at Shady Grove. She’s loving welcoming and as they say presentation is everything. She’s at the front desk and as uncomfortable as the visit may be she truly makes it feel like you’re coming into your family’s house. I love my shady grove family 💗

After a year of trying we decided to get evaluated. The process can be intimidating and complicated, but with the support of our patient care coordinator, Karen P., everything went so smoothly quickly. She explained any questions we had throughout the whole process of testing and checked with us often. She is so considerate and attentive. We got so lucky to have Karen P. as our coordinator. I highly recommend the facility!

After being hung up on a few times by the Annapolis location I decided to make my appointment with Columbia. Karen R has been beyond helpful and her personality is unmatched. I am extremely nervous for this journey but Karen R makes everything feel more comfortable. Her light is unmatchable. Thank you Karen R!

KAREN PADMORE! Thank you for been an amazing person from day 1.You encourage me from time to time.You gave me hope through out last year when i was completely down and shattered. It’s been an honor having you as part of my care team.I pray that the Lord will continue to be abide with you and be your strength in all endeavors. Thank you Karen.

So grateful to be working with Ms. Karen R. and Ms. Marlena F. at Shady Grove Fertility Columbia. They have been really good to me and my fiancé. I’m glad we have people we can trust and they care for us while on this journey. I appreciate them, big time!!

We’ve just started our journey at shady grove. Obviously, these appointments aren’t the most “fun”, but the service provided by the wonderful nurses and front desk staff is phenomenal. Karen R. was especially welcoming at the front desk and made me feel like true “family”. The appointment was quick and efficient. Results were available within 24 hours via the patient portal. Thankful for shady grove.

The team is amazing. Hugs to all the wonderful staff. Karen R., Karen P., and Shelly are always smiling and kind. Loretta has amazing communication skills and made us feel secure and relaxed. Dr. Osheroff is knowledgeable and experienced. Appreciate everything and everyone there!

I was a little nervous entering my journey with SGF, as I didn’t know what to expect or how the process would go however the ladies at the Columbia office have all made me feel so comfortable and welcomed. I really appreciate the support they have provided me along the way. Karen R, Adrienne L, Shelly F, big shout out to Marlena and Lastly Dr. Osheroff for all you have done. Thank you all so much for everything you’ve done this far and will continue to do. You are truly amazing.

Karen R. at the front desk is always professional. She always shows patience and kindness when scheduling appointments. I look forward to her friendly welcome every time I come for an appointment. She has helped me to feel at ease throughout my journey at SGF. Thank you so much Karen Really!!

Karen R. was lovely to work with for checkout. Not only was she personable on a dreary Thanksgiving morning when most people have the opportunity to be enjoying a day off with family, but she corrected an oversight pertaining to my account that no other front office staff noticed. Thank you, Karen R.!

Adrienne & Karen R, DeNita and Dr Osheroff were phenomenal. I want to thank the entire SGF team for the miracles they deliver daily, by providing high quality care to their patients. Our story is short of a miracle. Thank you for the hugs, prayers, love and kind words, they were a source of comfort to us❤️❤️❤️

Karen R. is the absolute best and made the initial steps of our journey with Shady Grove so seamless. She shows such kindness and empathy and I look forward to working with her more as my husband and I navigate our fertility journey.

Mrs.Shelly, Mrs.K Reese and the other lady that sits in between them (light skin with curly honey blonde hair)at the front desk are superb professionals and the epitome of beautiful black women loving their jobs and what they do. Their energy is unmatched and is needed.The phlebotomy staff all have excellent bed side manners and gentle, considerate when sticking you. They are the party and stamps the family feeling .The ultrasound tech Mariah was pleasant, patient, insightful and kind. Sad she has left and advanced to another place of employment, she will be missed.Their Nurse Elaine is sweet and resourceful.This entire office is by far the best one I have been to as a whole office is concerned and they deserve a raise and the golden standard award.To All thank you,I see you, and you all are deeply appreciated especially during this journey of Ivf.

Infertility can be a roller coaster of emotions and a long process, but Dr. Osheroff and Karen R in the Columbia Office are with you every step of the way. You always felt like a priority to them and they were so kind to us. Karen R always has a smile on her face when you walk into the office. She is always thinking of you and hoping for the best.

I have been working with Karen Padmore and Dr. Esposito and it has been great. They always follow up and are there to answer any questions I may have before or after appointments. I really appreciate that Karen always sends reminders and calls to check on me as this process requires a lot of appointments and tests and thus can get overwhelming. I am so glad that I chose this office.

Karen R , Monica, Adrienne, Loretta, Natalie, Barbara and Dr Esposito have been a key part in the process of creating our family over the past two years. They have also created an extended family within Shady Grove to our family. I would not have made it through this process without their support and dedication and today they are the reason why my wife and I are smiling!

We have had such great experience with SGF. Dr. Esposito and her staff have been absolutely fantastic and accommodating in our infertility journey. I cannot say enough good things about our Patent Care Coordinator, Karen Padmore, who has quickly become my favorite person - she is kind, professional, understanding, and has been so helpful and supportive every step of the way! The process itself has a lot of unknowns and is stressful enough by itself for anyone battling infertility, so having such a great team in your corner is a blessing. I will report back when we complete the process :)

Omg the team at Shady grove columbia has been so amazing throughout my whole journey. Big shout outs to Loretta, Adrienne and Karen.R for being such wonderful rays of sunshine for each of my visits and making me feel warm, welcome and calm. Thanks so much I will never forget yall.

Karen R!!!! She made a stressful situation; smooth and effortless!!! She has the ability to make you relax just by being herself! I really enjoyed the conversation with her, she was very insightful, absolutely helpful. She had all the answers to my questions without skipping a beat. It was like talking to my aunty😂 truth be told; I don’t want to deal with anyone else from that office. She’ll be my go to from now on! 💜

Update: I reached out to the office managers via the form on the Shady Grove website. It has been two weeks and I have not received any communication, except from a woman who says they will be contacting me shortly. Based on how active they are replying to other reviews, it is safe to say I am being intentionally ignored. This is even more disappointing and invalidating. Please go elsewhere.My husband and I have had horrible experiences with Karen R. at the front desk to the point where I now have extreme anxiety about calling for anything or going in for an appointment. I have been belittled and made to feel like an idiot. If I could do all of this again, I would go to a different office. Rockville has been fantastic. I will gladly drive out of my way to avoid any contact with Karen R. and her attitude.Its stressful enough going through infertility without being ridiculed the entire time.

Karen R. Is amazing and lovely ! She deserves a raise for what she does! She goes above and beyond for everyone including me that walks into SGF! Please give her, her due recognition!

Throughout our fertility journey we have had the best experience at SGF Columbia. Everyone in the office makes the early morning appointments a little bit nicer and the care team is top notch! Weve loved working with Dr. Osheroff, Karen R and Loretta Trumble. They are professional, sensitive, and caring each step of the way! We cant thank you enough!

I cannot recommend Shady Grove Fertility in Columbia, MD, highly enough. From the moment we began our fertility journey, the entire team provided exceptional care, compassion, and professionalism. Nurse Erica Moore and Dr. Esposito are incredibly knowledgeable and took the time to explain every aspect of the process, ensuring we felt informed and comfortable.The facility is clean, modern, and welcoming, which helped ease some of the anxiety that can accompany fertility treatments. Scheduling appointments was convenient, and they were flexible in accommodating our needs. The entire team genuinely cared about our experience.

Karen Reece did a great job with my appointment. She was professional, knowledgeable, and answered all of my questions. On top of that she filled the appointment with laughter and made the visit a joy. Would highly recommend.

As I start my journey, my experience thus far has been great. Karen R. was very helpful. She has a great personality.

I called SGF to get some information and Karen Padmore was amazing! She provided me with the basic understanding of what services the team offers and the processes needed to continue to next steps. Even during the holiday season, she would always make sure to respond back very quickly. Thank you for all the information and support Karen Padmore!

KP (Karen Padmore) is very friendly, knowledgeable and responsive. I have appreciated my time working with her. You can hear the smile in her voice and I appreciate her ability to work with my busy schedule. Thanks KP!!

Ms. Karen R. is exceptional! Her warm and welcoming demeanor makes every visit pleasant. There was a small mishap with my appointment this morning but she went above and beyond to get it sorted out making sure I got everything I needed. I really appreciate her for looking out for me. Thank you Ms. Karen R.!

Karen R is the best! Her smile when I come in has helped me tremendously in this fertility journey. Very thankful for the SGF team!

Mrs. Karen. P coordinator for Dr. Espisito always goes above and beyond. She shows compassion and understanding. She has a calm and comforting voice that just makes everything right when going through the IVF process. Mrs. Karen is always so positive she always looks at any situation and thinks of all the positive, she is considerate and truly loves what she does. I know that I can always call on Karen for encouragement through this process. I am so blessed to have her working with Shady Grove Fertility and Dr. Espisito. There are not enough words to describe how great and caring she is. Her thoughts and hard work are appreciated.

Karen R is a very pleasant part of the customer care team. She was warm and friendly on the phone , knowledgeable , and just as pleasant in person.

Cerone Kent is an amazing and supportive woman during my visit at SGF, she was very encouraging. She is someone that I would highly recommend. She responds well to inquiries, is very informative, and nice. I am very grateful for her help.

I love Ms. Karen R is always an absolute delight to me and my husband, whenever we have a question or need to schedule an appointment. The people in this office are always so delightful and caring. 10 out of 10 would always recommend

Karen R at the front desk is a godsend to the patients at Shady Grove Columbia. She not only greets everyone with a big welcoming smile, but she goes out of her way to make sure we are all taken care of. This morning I had a scheduling hiccup and showed up to her desk in a panic. She took care of everything while ensuring me everything was going to be okay. This is just one small example, but truly anytime I need something Karen goes above and beyond. Thank you Karen for your amazing patient care!

Ms. Karen R. Is the friendliest face we love seeing every visit. We love it here. Friendly, clean environment. Patience with explaining things to people and understanding that everyones situation is different, I highly recommend coming here.

Every visit I have, I look forward to being checked In by Karen R. The journey to becoming a parent is challenging for many and on those difficult days, she has been a light to everyone that walks in to the Shady Grove Columbia office. She encourages each person and is always warm and caring. All of the ladies are. I am sure many of us keep going because of her caring nature. Thank you Karen R.

Karen R. Went above and beyond for me while I was trying to figure out which would be the best insurance to get to help with my fertility journey! She was so thoughtful on the phone with me.

Karen Reece is amazing! Shes professional, kind, and makes every visit smooth and comforting. Highly recommend!

Karen R. was great and super kind! Dr. Osheroff was attentive and answered all my questions. They both put my mind at ease about the next steps!

The staff at the SGF Columbia office is the best! From the front office ladies to the sweet team that does blood draws to the nurses and PAs, everyone is great!I did have a favorite though, Shana Perman, PA-C. No one wants to be part of the infertility club, but if have to be you want Shana on your team. Her presence is like a big hug. Every time she came into the exam room I immediately felt a sense of calm and ease. She is so knowledgeable, caring and kind with the best bedside manor of any medical professional I have ever worked with. She always took the time to answer my questions and really listen to me. She always showed so much concern for my feelings and wellbeing.My husband and I now have a beautiful 7 month old son. I of course credit my doctor for his help and guidance in finding success (Dr. Doyle is awesome!), but its the people like Shana who you see regularly during your infertility journey that really help get you through. I am happy that I get to work with the team at the Columbia office again when we are ready for baby #2 :)

P.A. Shana was absolutely amazing.My wife has had several sonogram, and Shana always seems to find the ovaries with no issues. This helps reduce the discomfort for my wife (her words not mine) and makes it less stressful. Great work Shana

I am so grateful for my nurse assigned to my medical team, Cerone Kent. She made this experience such an easy one for me. She always took the extra mile with my care and made sure I was clear on every step throughout the process. I felt seen, safe, and understood. She truly was the best nurse!! Thank you Cerone for all you did and are doing for me.

The questionnaire was a little difficult to navigate even on a computer which is why I took one star off, but Karen Reece was able to help us through it and made sure we had everything we needed in order to have a successful first appointment!

Karen R from the front desk was a wonderful saint and made the process of checking in with the initial paperwork a lot less stressful. Being able to connect with her has certainly been a highlight of my experience

My experience at SGF has been so great! Everyone from my clinical team to the front desk staff are so kind and so helpful! Karen Padmore and Cerone are always there to answer my questions and make sure I have the beat care!

Just wanna take a second and publicly thank Dr. Osheroff’s assistant Karen R for her kindness and cheerful attitude towards me ,when I call or come into the office. On this journey it’s not always easy , But it helps to have Dr. Osheroff and Karen R on my team making it a little less stressful. I can always depend on that smile from Karen when I walk in the office, And that truly means a lot.

This Columbia office has been more than amazing. I had issues with the Baltimore location in which whenever you call, no answer or long hold periods with very rude representatives, and late feedbacks on very important tests. I switched over to the the Columbia office and from day one my experience has been more than you can ask for during a tough journey. From my very informative Dr. Osheroff, who provided knowledge and offered every option with every step. To my caring and compassionate nurse Natalie, who responded within a timely manner reducing my anxiety about this journey. To Mariah, who made each ultrasound experience pleasant. To the front desk staff, Karen R., who provided a welcoming smile everytime I came into the office, especially on my hard days. She worked with me in scheduling my appointments around my work schedule, assisted me with documentions that were needed, and was very informative and helpful with using the patient portal. To the all nurses and front desk staff Thank you Columbia office for all the hard work you do.

So today was Consultation Day and I was super worried and nervous. But Karen R. made the morning so smooth. Dr. Osheroff answered all my questions and put my worries to ease. Thank You both so much for helping me start this journey. ❤️

Karen R is the best ever!! She is always pleasant and extremely helpful. Her personality is one of a kind, too. The kindness she gives to Dr. Osherhoff patients is unmatched. Thank you, Karen!!

What a great office!!! Everybody from the staff to the nurses did a great job! They were super quick, efficient, kind and friendly!! They had out of there within 18 minutes for blood work, Ultrasound and blood pressure.

Karen Reece and the entire Shady Grove Columbia team have been amazing throughout my infertility journey. Everyone is so kind, attentive and helpful, and they have made this challenging process much easier.

Not only do I HIGHLY recommend Shady Grove, but even more so I highly recommend the Columbia location. Every single member of the staff is kind, warm, welcoming and incredibly competent. This was my first time with fertility and the whole thing can be overwhelming and scary but I always felt seen and taken care of. Not all locations are equal, and I have been to at least two others in MD, but everyone at Columbia was —front desk nurses and staff especially-professional and focused on the patients and their care. I was lucky enough to see the same faces frequently and it always felt like a connection, we were happy to see eachother. I even had the same ultrasound tech and, while I feel like a dummy bc stress/pregnancy brain means I can’t remember her name, she was always so sweet and thoughtful. (Please if SG responds to this, give me names and I’ll add them!). Thank you to Dr. Loretta who wiped away the anxiety these last few ultrasounds. You made me feel seen and taken care of and I was so touch led with how you went above and beyond to make sure my wife and I had our special moment. Similarly the graduation almost made us cry. This has been such a surreal experience and everyone at shady grove has made it so amazing. Definitely recommend and definitely feeling more optimistic for future siblings too. Thank you!!

Karen at the front desk makes me and my anxiety just dissolve. I feel so confident when I enter and leave there, but she is the epicenter of incredible customer service. She gives me hope after I leave and when the time comes and we have our child, I cannot wait to bring our bundle of joy to SGF and introduce that baby to the people in that clinic who helped make our dreams of parenthood come true. No doubt, Karen will be one of these first. I love when I call and she is there reassuring me and my husband that parenthood is just around the corner for us. Anyone who enters that clinic is going to feel the same way. You truly are in good hands.

Love Karen R., she always puts a smile on our face and has helped make the process so much easier!

I can’t say enough great things about everyone at SGF- especially Dr. Osheroff, Karen R, Natalie, Loretta, Marlena, and Adrienne! Everyone was so helpful, supportive, and we can’t wait to meet our baby girl- all thanks to these people!

I have always had a good experience at SG Columbia. The ladies at the front desk and my nurse are always super nice. You see a lot of familiar faces each time which is reassuring given that Shady Grove is one of the largest fertility businesses in the nation. I’m sure it’s not always easy with emotional and hormonal patients day in and day out so appreciate the support.I’ve also had excellent interactions with all of the staff at their Towson location for several procedures. The surgeons and anesthesiologist staff are superb. Several of them studied under my neurologist at Pitt which put me right at ease.

Ms karen R is the best she so sweet and kind even if Im feeling down she always put me in good spirits as soon as I walk in the Columbia office

Karen R. At the Colombia front desk is always professional showing patience and kindness when explaining registration and scheduling process. My partner and I look forward to her friendly welcome every time we come for an appointment. She helped us to feel at ease throughout our care at SGF.

I randomly walked into SGF today to address some issues I had with my provider and Karen R. and Marlena were very quick to help me. They went above and beyond! I appreciate your help ladies!

Karen R. Is such a joy. She is attentive and wants to make sure all the information is updated and you stay on track with your care. It’s not just about making money. They work to ensure you are heard and supported

Love this location its much different from the others locations nearby which Ive utilized.The front desk ladies (Karen R., Adrienne L., Shelley F.) bring so much joy and warmth to what can be a dreadful, stressful and emotionally exhaustive experience. Their love and respect for the patients is papable from the minute you step into the office. Ive watch them celebrate women( with the ringing of a bell). Which I presume are those who have graduated and may be expecting or have a high probability. So nice to see things be done so differently given my previous experience with a different office. Thanks ladies for the joy and hope you exude by your commitment to excellence in patient care.

Karen Reece was wonderful, very welcoming with positive energy. She was very bellyful and a delight to work with.

I have a great experience with SGF the doctors, nurses and the staff are very experienced and cooperative specially my coordinating nurses karan and Erica shes doing great they helped me and guide me in every stage. I wish you success in the future keep it up you guys are doing great.Thank you

The staff is amazing here! They keep such a positive demeanor about themselves. But the two that always make my appointments easier are Karen and Mariah. Karen at the front desk is always so helpful and cheerful. Also, Mariah is just the sweetest and so down to Earth.

Karen R. is caring, detail oriented, and makes checking in such a breeze. I feel well taken care of from her. I always look forward to seeing her. Dr. Loretta is always so compassionate and knowledgeable. I can feel that she genuinely cares about me. This journey can be stressful but they take the stress out of what they can!

Excellent team! They working quickly, efficiently, and compassionately. Karen R was very kind and helpful in getting my appointments scheduled.

Had a wonderful experience with Mrs. Karen Reece coming into my appointment. I was assisted very quickly, efficiently, and was provided very helpful information.

Always a nice experience visiting the Columbia location of SGF. The staff is always pleasant and respectful. The appointments are early enough that it doesnt disrupt the rest of your day and you can always count on a smile from the front desk ladies on your way in/out. Karen R is my favorite person at the office. She always goes above and beyond to make it a great day in whatever way she can. Whenever I call to schedule an appointment, I dont even need to say my name before she recognizes my voice. Her empathy and kindness makes my day each and every time.

Hello, I must say if it wasnt for Karen R. helping me with this process I would be lost. Thank you to her she has been patient when I have been frustrated, emotional, unsure, and more, but she has been keeping me grounded. To my assigned doctor, he has been very informational, non judgmental, open, and so much more. He did not make me feel uncomfortable. I am still in the process and looking forward to moving on.

Had a scheduling mix up, and Karen R., David, Perman, and Adrienne did everything they could to fix it and get us in and out of the office. So thankful for the Columbia team and their patience with us early in the morning.

Karen R at the front desk was energetic and provided excellent customer service. All of the staff were helpful, efficient, and friendly.

The staff at at this office goes above and beyond, they always make me feel comfortable! The front desk team is super friendly, efficient and accommodating, from from check- in to check- out, especially Karen R. She is super nice and very helpful. She goes the extra mile to make sure I me feel comfortable and well taken care of. She always make my visit seamless!

Ms. Karen R., Shelly F., Adrienne L., are hands down the light of the morning. They greet you with smiles that’ll cure any sense of nervousness you may feel. They’re comforting, supportive, and truly girl’s, girls. Shady Grove Fertility in Columbia, Md location will feel like a second home through your entire process. 10/10 would recommend ❤️ as a primary location.

The organization of shady grove fertility is horrible. I was trying to schedule for a month with so much back and forth from them - each receptionist had a different answer and sent me somewhere else. Absolutely awful would not trust them to care for me properly.

Karen R. is so sweet. She makes a stressful process not as stressful. She puts you at ease when she answers the phone. Dr. Osheroff is very caring and understanding. He is not judgmental and does not put you under pressure with dates on the calendar. He understands that life happens and he is very flexible regarding your future plans.

Karen.R was very welcoming and informative. She had a welcoming smile as soon as we stepped through the door and made us feel super comfortable.

Rocky experience with Shady Grove overall but our experience with the Columbia location was excellent. Thanks to the front staff team for their warm hospitality and thanks to NP Loretta for her excellent care.

Amazing people here. Karen R knows our lives, schedules, and takes perfect care of us every time we go here!!

SGF Columbia was an amazing experience for my wife and I. We went in nervous and we were met at the front desk immediately by an amazing, friendly, and kind person. Karen R greeted us with a bright smile, great sense of humor, and made us feel extremely comfortable. She is so great!! Any questions we had, she made sure she was able to either answer it or guide us in the right direction to get the correct answer. Dr. Osheroff was amazing and knowledgeable as well. 10’s across the board from my wife and I. We are looking forward to this journey with you all.

Karen R has been a great experience since I walk through the door just making the place feel like a second home.

Karen R is my favorite Scheduler. She always has my back in finding appointment times that meet my needs. It is a pleasure working with her.

Karen R. is always so friendly and welcoming when I walk through the door. She brings a bright light to certain appointment days that I know aren’t going to turn out the way I hoped they would turn out.

Thank you to the whole team at Shady Grove for helping me along this journey. Ive only just started, but people like Karen R are helping me coordinate my appointments with my work schedule.

Trusting SGF with our journey to parenthood was the best decision my husband and I made. From our very first consultation with Dr. Esposito to feeling so welcomed at every appointment from the ladies at the front desk to being so supported by Bria, our patient liaison, the entire experience was one we’ll never forget. IVF can be such an unknown and unexpected journey, but every person at the Columbia office and the nurses at the Rockville made us both feel comfortable throughout the procedures. Because I’m a teacher, I wanted to be able to retrieve and implant in the summertime, and that wish was granted as I was able to end the summer last year with our implantation appointment. One year later, I’m now holding our holding our little miracle baby.To no fault of SGF whatsoever, I ovulated early and we were only able to get one embryo, but we will absolutely be returning to SGF for our next baby in a couple years. I’m so so thankful I didn’t listen to any of the negative reviews! I hope this one and all the others offset those and encourage more hopeful parents to trust SGF with their fertility journey!

Walked in anxious. Waiting room was packed. Everyone there seemed seasoned & familar with the process.Erica, Barbara (phlebotomy) & the ultrasound tech read the newbie emotions & helped ease anxiety. With my FULL permission their hands of comfort & soft encouraging words eased the anxiety (yes, I cried like a baby).The process is suggested to be a 2-3 tubulent weeks process (visits/emotions etc), but with women like Erica & Barbara, the journey is bound to be positive!Everyday may not be high spirit, but 1 +ve day is enough to get the motions going. Excited to know some of the staff are Union Church members!! That was a common ground that gave me comfort!Great team

Thank you, Karen, for your wishes and prayers and care for me earlier this year on my pregnancy journey. You helped me on my journey to becoming a mom and I’m so thankful.

Every time I come to the Columbia office I get great customer service. Especially from Karen R, she is wonderful to work with and always has a smile.

Karen R is so amazing,caring,intelligent inspiringAnd she make my journey looking easy and comfortable.I do love her so muchI m so happy to be on this with you guysThank karen R

Karen Reece absolutely amazing! Saved me so much stress In scheduling my appointments!

Everyone in this location is so warm, in the last year that Ive been coming here, they have been really helpful, kind and smiling, especially Karen R!She and the the other team have made my appointment less scary and more fun. Thanks to the team!

I love the staff here especially Karen R! Everyone is so friendly and helpful and really take the time to make the process as easy as possible.

I accidentally walked into the wrong office and the service was so spectacular that I had to write a review. The young lady at the front desk, Karen R, helped me figure out where I needed to be and directed me. In a world where politeness and customer service is sometimes lacking,I am glad that there are still people that are willing to help.

Karen R was so helpful! She called me after our call dropped to make sure I was helped with an appt.

SGF and I have a love hate relationship. No one likes asking for help especially when you’re asking a team of strangers get you the greatest gift ever. But coming into the office has never been a stressful, tearful or awful experience. The staff are kind a knowledgable and patience with me. But I have to say the energy from the front desk staff especially Karen R does not go unnoticed. She’s always happy, giving a little dance or offering words of encouragement. When I see her when I walk into the office I know it’s going to be ok.

Karen R is so nice too patient she is Also remind me and I love every one to

I love all of the staff at Shady Grove Columbia. I have been going there for about a year now, on and off. They are all so nice and helpful. Karen at the front desk always makes me laugh and smile, even when I am coming in for an appointment after a 24 hour shift and I am exhausted. It has always been a pleasant experience and I will always recommend Shady Grove to everyone I know.

Had an appointment today. Ahead of me was a gentleman who wasnt in the best of moods. Not my business why, just noticed it because he was pretty rude to Karen R. In spite of his rudeness, Karen remained postive, cool, calm and collected. She is always a ray of sunshine that greets you at the start of every visit.

Karen R. is the friendliest person at SGF. She put a big smile on my face.

Karen R. at the front desk has always been very kind and helpful. She has wonderful customer service!

I had the best experience with Karen R. She was the bright spot on my birthday! In a sometimes overwhelming environment, she calmed me immediately. I am truly appreciative of her kindness and professionalism.

I have to come in person two times to get a result for exams I take almost two months ago, the ones my doctor say never received, the lady in the front desk give me a phone Number like two weeks ago to call because all the result go to Rockville office the one only work some days a week, and no one pick up the phone when you call, I have to come at 9am the second time, the same lady give me the results in one paper and only takes her 5 minutes. Bad service from this lady only I must say the other lady by side had a good actitud but maybe she was new and she trust in this other lady in front of the main door

Absolutely amazing, and engaging personality of Karen Reece, and Adrierine Long helped me and my spouse alleviate anxiety with our visit. They both made our visit more manageable.

Karen R. Is AMAZING! She recognizes me as soon as I come in and asks how I’m doing, and I know she genuinely cares how I’m feeling. I know she must see hundreds of faces a day, and I appreciate how she can still personalize my experience!

Had a very friendly encounter with Karen R, Adrienne, and Shelly the front desk crew who made me laugh and feel comfortable on my first visit to this facility. Thank you very much and have a great day yall!!!!!

Such a splendid facility. Karen.R is so kind, she sit up in the front desk and is so understanding, patient, and makes sure to explain everything in details about your appointment. I would definitely recommend coming to this office everyone here is understanding and kind.

This is my third cycle with Shadygrove. We love Ms.Karen R. she is always patient with us and has a caring heart. You can tell she really loves helping people. She keeps a smile on her face which makes you want to smile back. Also whenever I call or have a visit she is always willing to go the extra mile to assist us. Just like today my husband and I had an appointment. Lets just say things didnt go as planned. Well Ms. Karen R. kept me calm until we found a solution. Thank you for always being there for us during this stressful process.

I can only pray each comments on these reviews are honest and living testimony like my Ms Karen Padmore and my sweet Ms E these two are Gods angels on earth to me. Ms Karen P your amazing kind and so dedicated in everything you do for me . You don’t just talk about it you do the work that honestly pushes me if I ever fall behind . Your always on top of any situation I call you on or have concerns about always handled with grace with your the real MVP

Karen R. is very helpful! She takes time out of her day to support patients. She knows patients well and makes sign in a breeze! She made me smile today! :)

The ladies in the lab have amazing energy and always make me smile!! Barbara, Jennifer, Brya, and Kisha thank you so much!

Karen R. Has always been a joy and a welcomed smile whenever I came to the Columbia office. The staff is pleasant and didnt make me feel rushed or like I was a burden. I really appreciate their help on my journey.

Karen R. Was bright and welcoming first thing on a Friday. Always so nice to walk in to!

When walking into the door, Karen R made me feel less nervous about getting additional assistance for this journey that I’m about to embark on.

Karen R was very welcoming and pleasant. Everything went smoothly, love this office, definitely recommend

I was assisted by Karen Padmore. She was very helpful and made my experience very easy and comfortable.

Karen R at the front desk is always so sweet and welcoming as well as professional. I always hope she is the one who answers the phone when I call and I look forward to seeing her and speaking with her at all of my appointments.

I have been coming here for months and the staff are always so friendly. Karen R at the front desk makes you feel so special with her positive attitude and eagerness to help every patient. Highly recommend

I love that every time I come to the Columbia location Karen R. is friendly and remembers myself and partner. She is caring, detail oriented, kind and professional. I look forward to seeing her every visit.

Karen R., Adrienne L and the entire team at Shady Grove Columbia went above and beyond to make this a dream come true for my husband and I. Can’t ever thank them enough, you are in the best hands here!

Karen Reece is a delight each time we visit and gives such positive vibes!

You would think I would have the process down being my 6th go around. I came into the office a little flustered & defeated my 1st day back but Karen R. was able to assist me and calm my nerves! I appreciate her kindness & willingness to always help! Thank you Karen R. & everyone at the Columbia office!!

This location is insensitive, cold, and UNorganized! I arrived at my appointment excited to explore fertility options and was immediately met with an attitude at the front desk. She was very accusatory telling me that I hadnt filled out the paperwork and my appointment was cancelled. We had discovered just the day before that the location was sending me information to an incorrect email address. Okay, so I completed the portal documents once the email address was updated. Apparently I didnt do it fast enough. I arrived at the location and the front desk staff looked me in the face and said it wasnt filled out this morning when I came in so they cancelled it (I had filled it out that morning). Either way, there was no accountability, grace, or understanding provided on their error. I just walked out in tears because I was really looking forward to my appointment and thought that it should be a safe place. But I was met at the door with nasty attitudes. This was not what I was expecting!

Everyone I met at the Columbia location made my experience a lot less stressful than I expected it to be. I always felt welcomed and at ease whenever I walked through the doors. The women at reception were always very kind and accommodating, and a special shout out to the ultrasound tech, Mariah, who was just the absolute sweetest and most encouraging person there. I hope I don’t have to go through another egg retrieval but if I do, I look forward to revisiting Columbia for all of my appointments!

SGF Columbia office has been detailed in addressing my treatment. But I want to personally shout out Karen R, she is such a kind yet quiet soul in what a rather abrasive industry this can be. My adoration for her is top notch, and although she works at the front desk, that is who - we who are struggling see first, and often the most overlooked employees. Her simple gestures of help and her want to go above and beyond have been immeasurable in my personal journey.

Karen R. went above and beyond for me. I forgot some paperwork at home and she was on the phone with the referring physician trying to have the information sent over. Very grateful for her support in the midst of delicate matters.

Thanks Karen R for helping me with all of my appointments and all of the doctors and nurses have been wonderful to work with. Thank you!!

Karen R. is the sweetest! I make my appointment early and seeing her bright face when walking in sets my day going in the right direction.

Karen R. Always a joy to see very welcoming and makes you feel at home puts a smile on your face every time.

Karen Reece was amazing. Awesome service and a really great experience. Service was 100%

Karen R is wonderful and always willing to help! Her positive attitude always helps during a stressful time!

Karen R was very friendly, patient, and sensitive to our situation.

Karen Reece was wonderful and great customer service A++

I would like to highlight Karen R, Marlena, and Sherron at the Columbia office. They have been available to answer my many questions, assit me with scheduling appointments and provide details on expectations for testing. There are a lot of tests and emotions during this process and wanted to share that the Team has been a great resource.

The lady who sits at the first computer at the front desk is RUDE AF!! I walked in and all three ladies looked at me seeing that I had a mask on I was smiling with nervousness and greeted them with a Good Morning. The lady at the first computer said with an attitude said, Good Morning. I didnt say anything in response to her because its Monday, I had a GREAT workout, and I wasnt going to let her ruin my day. I told her my name and said, Thank you proceeded to sit down. The lab tech that drew my blood was nice, Mariah who did my ultrasound was SUPER SWEET, and the nurse at the end of my visit who took my weight and BP was very kind. As I was leaving heading to the elevator I noticed that the lady at the first chair was having a side conversation with another patient in the hallway whispering I am assuming about the office. Just be aware of the lady at the first chair is not a nice person at all. I will be back to the office if need be for another appointment because it is convenient. I am not going to let one BAD APPLE ruin it.

Karen R and Adrienne L made our visits amazing. Kudos to the customer service team at Columbia, MD.

Thank you Karen R for always being so patient and so kind. God bless you♥️

I meet Jennifer at my store she gave me some good information about shady grove I’m interested in becoming a patient I will be scheduling an appointment at the Columbia office very soon. Thanks again Jennifer for the information I will be seeing you all soon.

Karen R. was very friendly and helpful, my visit went very smoothly and cannot be happier.

Karen R. is AMAZING!I had no clue how the process worked and she provided an in depth explanation + clearly answered all of my questions. Her energy was so welcoming and made it so easy to have what could have been an awkward conversation.She is the ONE! Cant throughly explain how friendly, knowledgeable, and helpful she was! Give that woman a raise + have her create a training.

Karen Reece She is amazing! Customer service was a 10/10

Adrienne was super nice and helpful, she made this experience very comfortable and easy going

I wish there was no stars, they dont even deserve 1 star. I swear one of the first experience at the front and I didnt even get to see the doctor yet. I wonder how much patients get there and feel the same. I went in person to reschedule my appointment. I didnt appreciate some personal questions that should have been done by the doctor and also how the receptionist loudly assumed and said I had no insurance. I filled my insurance online and over the phone. I left there feeling terrible, once I got home I started looking for better options. Reached out to another location. This location is closet to me but rather go miles away, rather go to a place were I was treated with such unprofessional and unkindness. I would never return here or recommend any of my friends or family at Columbia SGF location.

Karen R. was awesome to work with, we had a fantastic interaction with her and was incredibly helpful!

Ive just starting coming to the Columbia location and Karen R. Has helped me out- over the phone and in person, she is so friendly, engaging and helpful! She made me feel at ease when I called with some anxiety for scheduling!

The Shady Grove Columbia team has become family to us: seeing such friendly faces each time we come in for an appointment is a bright space in a difficult process. Thank you SGF Columbia!

As a physician, I can say that one of the most important aspects of a practice is the front desk/support staff. It is the face of your practice, and that is how the patient experience can start on the right foot or the wrong one. Patients spend as much time with them as the providers.The front desk here is unprofessional and lazy. My wife said she was scolded by the front desk woman during her first appointment for not knowing that she needed to check in on her phone. She had abnormal lab results and her care coordinator gave her an attitude when she asked to have a phone call from a provider to go over the results.In another instance, she had taken a half day off of work for her follow up appointment, only to realize Karen had canceled it the day before because I did not complete a work-up - that had nothing to do with freezing eggs. If Karen had many any effort to understand what was happening or reach out to my wife or myself, she would have known that we decided to pursue egg freezing and my workup was now irrelevant - we had discussed this with Dr. Osherkoff.Very disappointing experience overall and would not subject any of my patients, friends or family to this type of treatment. Excited to leave and pursue care elsewhere!

Karen r is the best so helpful and sweet love seeing her

Karen R. is wonderful. She is efficient, informative and perhaps the nicest person Ive ever spoken too.

The lady at the front desk in the first chair when you walk in is awful. So rude every time I come in. They really need to replace her at this point. It makes the entire experience very uncomfortable especially since the rest of the staff is so welcoming and friendly.

KAREN R. always greets me with a smile and enthusiasm and it’s always so early in the morning so i appreciate that kind of customer service

Karen R. Is the best !!!! When I say she’s the most amazing person I’ve met there so far . She hands on and helpful and has this sense of calmness when you’re feeling overwhelmed . I loveeeeee her . If you ever get a chance to speak with her then you know .

This place extremely lacks customer service and any attention to detail. Called a month ago to get some lab results re sent to me, was rudely interrupted by receptionist saying I need to send a message through the portal. Sent the message and still havent gotten any follow up a month later. Same thing has happened with other lab results, never sent them until I follow up. Just an extremely inefficient place to have any services done.

Infertility is not an easy journey. It is something that can range from embarrassing to exciting(when on the right path) and 9 times out of 10, nerve wracking. My first time coming into the Columbia office Karen R. absolutely made my day. All of the ladies at the front desk have put any worries at ease and made me feel like everything really will be ok. Im seriously considering traveling an hour just to keep seeing her!

My journey has just started with Shady Grove but one thing that stands out to me is the front desk staff. They definitely make you feel welcome especially Mrs.Karen R. She is always friendly and attentive.

Beautiful office and Karen R. is such a joy at the front desk :-)

So co-IVF is not the most pleasant of situations to go through as it has its moments. As I’m approaching the end of “my part” with having my eggs retrieved, I want to give a special thanks to a few people I recall interacting with and as I know their names.First there’s Kiera (SGF-Columbia) who is always pleasant and who always greets me with a smile as I know things in the office can get hectic (based on how the waiting room can be filled up) and she always helps me with scheduling which I’m that one who would say a place and time then adjust it a few times as my schedule can be crazy lol), answering any questions I may have, and just helping out as much as possible. She’s always professional, efficient, and pleasant to interact with, so thank you Kiera!Next,Jennifer (SGF Columbia)- I have to do a lot of blood work due to my health conditions and with co-IVF it’s needed, and this lady right here is one of the best in taking my blood…it’s smooth, may not even feel the needle go in, and I’m done! She’s always cooperative, quick, professional, and pleasant to interact with. She’s great, even with the small talk to distract me from what’s happening at the moment so thank you Jennifer!

Ms. Karen R. at the front desk is always so kind and helpful! I love seeing her when I come in for my appointments.

Karen R. was amazing she assisted me with getting some paperwork completed right away !! She is a true asset to Shady grove and helping LGBTQIA families . I am so grateful for her .

Today was my first visit. One of the worst front desk services reactions I have ever gotten at any medical facility. I wish someone would have disclosured that no children was allowed in the office. Yes I do understand patience come to have a baby and wouldnt have brought my 2 weeks old baby with me.I was told to leave the office with my baby!! Please stay away from location. Also I called to ask direction to the office because I heard I was in the wrong building and its was then they told me my appointment was cancelled, so rudly and unprofessional.

No matter how much excitement you have when you go to the appointment, to figure out that the treatment succeeded or to see the baby for the first time, they will ruin your excitement with an immeasurable lack of consideration. We were worried when we read the reviews about this office, but it was the closest to us. It turned out that the 15 minutes we are saving by not going to a different office dont worth dealing with them. They will keep you in the waiting room for HOUR if they are busy but will cancel your appointment on-site if you arrive a few minutes late due to traffic or morning nausea. Spare yourself a stressful experience and go to a different place. You deserve a pleasant and respectful experience while unpacking the exciting pathway to parenthood.

So Im not sure what happens when other people come in this office but every time Ive come I am greeted before Ieven get in the door. Karen R is a ray of sunshine on the worst cloudy days. Then you have the other ladies at the desk who always help and are friendly. The ladies drawing blood are friendly and so are the ladies who have done my monitoring. No issues for me ever.

The office staff is incredibly rude, unprofessional, and insensitive. I cant speak to the quality or effectiveness of the care provided by the actual medical staff, as Ive only just begun treatment. But if you care about being treated civilly or kindly, look elsewhere for your care.

DO YOUR OWN RESEARCH BEFORE GIVING THEM YOUR MONEY…Dr. Esposito in my opinion did not treat me on a case by case basis regardless of all the medical paperwork I filled out. She told me her treatment is the same no matter your medical history or circumstances and she did not take any accountability if she was wrong in her assessment. Dr. Esposito told me that I should have known the ramifications of the medication I was taking but I’m not a medical professional and I presumed that she would thoroughly go through my medical information and take into consideration the ramifications of the medications I was taking, and inform me of those consequences, but she did not! She looked at my egg reserves/count and did her analysis. I believe the medications I was taking counteracted the medicines that were given to me through this process based on speaking with my gynecologist.Dr. Esposito specifically told me that I should have done my own due diligence on the medications I was taking to assess how they could affect me. THEN WHAT DO I NEED YOU FOR? And WHY DO YOU HAVE A MD?? And why did I fill out medical paperwork and have a medical consult with you, to not be fully assessed?! — the only good thing about this place, is the front office ladies and the ladies taking your blood work, they are nice.Dr. Esposito was very patronizing towards me on the phone when I voiced my concerns and Dr. Esposito told me that based on this review that I am cyber bullying her, as if she is the victim 😑 if I could give zero stars I would have

January 2023 4-star review: Im updating my review because this month I returned to SGF and everything has been much better. Staff is friendlier and so far, I havent waited long for my 7:30am appointments. I still dont love coming here, but so far its not because of the staff or clinic and more just anxiety about why were here. I hope the office continues to improve!November 2022 1-star review: Starting our 3rd round and every time I have to come here my day gets worse. From the person who checks me in, to the phlebotomist, to the ultrasound tech, you can tell everyone is untrained and unhappy working here. Also, EVERY TIME, I schedule a 7:30am appointment and here I am at 8:20 still waiting… why even make appointments? This place is the worst, and if you read positive reviews, it’s because they haven’t been coming long enough yet 😑.

Like every business place, this office has it challenges. We cannot expect 100% of things to go right a 100% of the times. If something goes wrong, you tell them (especially the office manager) and it gets fixed.Now that we have this out of the way, let’s rate Dr. Esposito at this office (1 million perfect stars). She’s an extremely caring doctor. She’s very personable! She loves, she’s compassionate, she’s kind, she listens, she’ll create a plan with you and not just for you, etc. Everyone knows why everyone goes to a fertility clinic/doctor. The entire process is stressful and working with people who care is of the outmost importance. She calls, she checks in, she follows up, you’ll hear from her and not just your nurse. I cannot say even good things about this doctor and this office.I can assure anyone, for every bad review that this office might get, I and others can counter that with a story of hope, a story of perseverance, a story of care etc. for this office.This office allowed me to get pregnant with my two precious babies, one an angel and one a rainbow baby. At 20 weeks gestation with my first I PPROMed and lost my baby at 22 weeks. Talk about pain and heartache. Dr. Esposito cared and listened and as I type this, I am holding my perfectly precious rainbow baby in my arms which she made possible.People, give this office a chance, don’t expect perfection, they will fault, we all do! At the end of it all, they all care and they’ll do all in their powers to help us get what we all go there for.FYI- The best nurse in the universe works at that office-Nurse (N.Eaton). Absolute BEST! Hands down!!!