HelixVM

Exactly as described so far so good they were very quick and in depth got me out of a predicament I was in due to scheduling issues got a fast response and gave me the help I need so far so good. People need to understand this is a temporary solution they even state that in their description if I ever need in the future I will definitely be coming back to helixvm. All of these bad reviews are just people trying to request things that I’m positive they don’t really need, don’t let the bad reviews discourage you from using this service if you have a legitimate issue and medical records to back up your claim you should have no problem with receiving help. I have a strong feeling a lot of these bad reviews are people expecting to get a controlled substance when they don’t really need them get mad when they get charged for this by not reading the terms beforehand if you have a legitimate reason you should have documentation to back it up.

I recently tested positive with the flu and this service was EXTREMELY helpful during the busy holiday season. They were able to immediately prescribe me with remedies and the visit was easy and effective. I totally recommend to anyone who needs quick and reliable treatment and the providers were knowledgeable and truly cared about my well being. 10/10 experience.

The process for making an appointment was quick and easy, and the appointment itself was quick yet efficient. The need for such quick care was addressed thoroughly, and the physician on my video call was extremely kind and attentive. Other video healthcare visits in the past have make me feel like I was just one more person on the agenda to get checked off. I actually felt heard with Helix medical and genuinely cared for.

The first impression is a lasting impression and with that being said, I will never recommend this service for anybody that I know anybody that I dont know even my enemies. Im a type 2 diabetic, and I want was a freestyle libre so I could better monitor my numbers which Im willing to pay for out of my own pocket. HelixVM did not help me. Im just trying to be proactive with my own healthcare.

I had appointment 12/23/24. I just needed prescription refilled. They were able to refill for me. I should of known at the pharmacy that these people scammed me but did not realize till later on (until the insurance went thru for appointment). But the main problem was how they billed my insurance. Clearly they scammed the insurance. I saw in my email there was a claim that went thru so I checked to see what went thru. It was these people. They billed my insurance $1,000 just for prescription refill. I asked insurance what office put thru since it was clearly a billing problem. The insurance said there were 2 $500 charges, one was for office visit but didnt know what the other charge was for. I just know they said they are out-of-network (which ok fine I was unaware and so I knew to pay whatever they charged). I tried asking HelixVM and pretty much said I think they billed insurance wrong cuz it should not be $1,000 for my visit. To recheck how they billed me cuz it was clearly wrong. Their response was literally ask your insurance why amount so high. These people were of no help. Now Im stuck having to pay $1,000 for their billing mistake.EDIT -- 1/13/25 I received an email from Helix saying they were charging $78 and never once tried putting thru $1,000. Apparently since insurance did not pay claim they were charging self pay price, and claimed insurance should of told me the price that was sent over needed to be adjusted. I emailed back showing the $1,000 they sent over to insurance. Still never heard back after that. I added screenshots of the $1,000 they denied sending over. I guess they dont want to admit some people actually check and will see, maybe going with someone not checking and not realizing what they did.

This was my first time using this site. I feel like they could give you the opportunity to type in symptoms, as their options werent inclusive of everything I had going on. It would have given the doctor a better idea of a treatment plan.

This company was fantastic to work with!They helped me in my hour of need after my doctor of many years suddenly passed away. They sent over the script the next morning to my pharmacy. They were more helpful than other family doctors as well. 10/10 would recommend.

DO NOT USE!You charged me $1000 for 2 refills and the doctor was on a black screen, half asleep and didnt even get the medication correct. Im not paying! I am SOOOO UPSET! I have never seen worst crooks in my life. Do not use this service!

It was easy to schedule, but I was never connected to a provider after waiting 45 mins. No one even came on to say they were running late or that someone would be with me in a few minutes. Probably will not try to use again, which is a shame because I would use it if was available.

The service itself is fine, but the back end billing is terrible. They claim they contacted my insurance and were told that it was only secondary insurance. That is ridiculous. Our is the only insurance I have, routinely pays quickly, and has no record of contact from Helix. I would absolutely use someone else.

Couldn’t get into my PCP so I Did a virtual visit for stomach issues. No fever, no extreme symptoms. It’s a peptic ulcer I’ve had them before. Nothing that warranted a trip to the ER. Doctor said “nothing I can do, go to the ER”Now they want to charge me even though their website states they help with stomach issues. They were no help. I’ve used other online services with no issues before. I definitely don’t recommend HelixVM. Use a different service. Save yourself a headache.

I literally never spoke with a Dr, or received any kind of service do to my insurance being denied. Yet theyre still emailing me, saying they cant reverse the charges made on my bank card, nor will they stop it from being charged again. DO NOT GIVE THESE PEOPLE ANY INFORMATION. THEY WILL STEAL YOUR MONEY, 100%. WHAT KIND OF COMPANY TAKES YOUR MONEY AFTER YOU ASKING THEM NOT TO, FOR A SERVICE YOU NEVER RECEIVED? THIEVES....THATS WHO!!!

Dr Carmelle Beauvais was not great. I understand you’re a teledoctor but the medication I was asking for was not a controlled substance. the symptoms I was describing felt reasonable for the medication I was inquiring about. Besides this, the dr did not let me speak. She went on a rant informing me specialists I need to see when I explained to her I had already seen them. I am perfectly healthy and was worried on a particular symptom I had while being on another medication. She is the expert and I respect her look on it but she could’ve articulated it in a better, respectful manner. She did not “want to spend any more time of this” because other providers “would better assist me with any other questions I had”. Felt very rush and extremely dismissive. No advice either. I believe an essential key to being a doctor is having empathy and understanding and if you lack this, your tittle of job should not be a doctor. My advice, have doctors that have empathy and a level mind of understanding for their role. You are teledoctors and if you want returning customers I can assure you, I will not be one. There are other teledoctors who do a better job out there and can provide me with the outcome I want with a better explanation as to why a medicine should or should not be prescribed to someone.

I was in a bind with my Dr quitting where he was working and was not notified so when I showed up for my appointment there was nobody there to assist me and I needed a prescription that you were not able to stop immediately so I tried Helixvm. I provided all my info and that same day a Dr. had sent over a temporary prescription to my pharmacy. I am very grateful as now at least I can find another primary physician. Thank you for doing what you do. Russell

3 stars because your app and website are hard to navigate around. Communication about what would happen next was unclear. They sent an update of a treatment plan that I clicked on and it would not open. Not the most user friendly experience. Please work on that. I didnt know I actually had an order called in until I got a message from my pharmacy that my meds were ready. Poor communication.

I used this service a year and a half ago and it was pretty good. I.trurd to refill the same prescription at the same dosage that they filled for me a year and a half ago so I thought there would be no issue. Unfortunately they have gone way down in terms of intelligence and patient care. They refused to refill fluoxetine generic Prozac at 40 mg despite the fact that I have been taking it for years and they already filled it a year and a half agoThe wan who contacted me told me they are not able to refill a prescription at a different dosage despite the fact that they had filled the exact same rx before and the fact that Walgreens could have verified that you was taking that dosage for the last two years. So they also charged me 75 dollars and when I was transferred to their billing department I got an answering machine. Order your online medication somewhere else. They are just taking 75 dollars to leave me without my medicine and its terribly unprofessional.

No one answers the phone on site. All automated email responses. They have on their site you can get a Z packw out a Dr visit having 2 small children and just being to the Dr and the antibiotic wasn’t working and a zpack always does. They took my ins info. Charged my card and then told me I would need to go to a lab to have blood work done. Total,scam. In process of filing a fraud charge and having my insurance do the same.

Appointment was scheduled same day (within 1hr). The questionnaire was seamless and straight to the point. Was seen by a doctor (virtual/video). Very quick and painless. From the time I registered (11:30am) I was picking up my script from Walgreens by 3:30pm hassle free. Will definitely use HelixVM again. Definitely recommended!

Don’t do it they charged my insurance over $1000 multiple times For one visitand then tried to drain my bank account. I had to dispute charges and order new cards. I already reported them to the BBB and plan on suing do not use them If you want a virtual urgent care, use Teladoc helix Has been reported So many times for fraud. And they are well known scam artists I also had to report them to my insurance, so hopefully they’ll be shut Down soon

The process was smooth from start to finish. I got my antibiotics prescribed without any hassle. Highly recommend this service!

I signed up online. There was no correspondence with the doctors office. Helixvm sent me warning emails to make payment or they were automatically charging my credit card. No live agent to speak to except through slow email support. I never did get my prescription and their customer service still billed me. I had to dispute the charges with my credit card company. STAY AWAY or use a different site. Save yourself the headache.

I love how easy it is to get appointments through this platform. The fast-track service is impressive—my prescription was emailed to me in under an hour. Excellent service and highly recommended!

Completely wasted my time, did not even complete the prescription. Wish I would have checked reviews before attempting a visit. Amazing how everywhere else they have very poor ratings except on Google somehow. Still want to file a claim on my insurance for doing nothing but sending me an email. Scam.

Quick and easy process! I contacted them in regards to a massive toothache I was having overnight and they had my prescriptions ready by 8/9am that following morning! Definitely recommend! Quick easy and simple

First I was greeted by a friendly nurse who helped me with check in since I could hardly walk. Then an attendant came to get me and found a wheelchair for me and then I met the doctor who was very friendly, helpful and we came to a decision of how to treat my condition. I’m very grateful since my symptoms immediately improved after the prescriptions were administered! Thank all of you!

Very straightforward simple service to use. Everyone is responsive and get straight to the point so you can continue your plan with the doctor.

This virtual care service is a game-changer! I connected with a physician via video call, and the entire experience was smooth and efficient. Great service, and I appreciated not having to leave my home.

This place is a scam. I was never contacted by a doctor but I was sent a billing statement saying my card would be charged. For what service I don’t know. None of my emails or texts were answered except with an automated response that someone would contact me. Can’t reach anyone on the phone. Very sad that they are taking advantage of people. False advertisement.

Scam artists. 9/6/24 I was immediately denied my request for prednisone- I never spoke to a doctor through call, video, text, email, or any other format. They sent me a bill for $143 and have been trying to withdraw money from my bank for months. I went to the BBB and Helixs response was that I picked up a prescription they wrote for me. Wrong- I picked up a prescription two days ago that I got from BeeperMD.

BEWARE!!! My doctor stopped seeing patients so I saw this and thought it would be convenient as I had taken a very lose dose anxiety med which they advertised as prescribing from convenience of home.. In asking what current meds I take I wrote in Suboxone which I have my own provider for and have taken for over 10 years but I guess to them I am still considered an addict because they wrote in capitals WE DONT PRESCRIBE SUBOXONE and closed the case denying me a visit even . Funny because I never inquired about it I just filled out the current meds part .So now on a weekly basis I am harassed for a $98 bill .. so I guess they charge to discriminate based on what your regular doctor prescribes...In short, if you dont want to get charged for being denied a visit .. stay away..

I had a fantastic experience with this telemedicine platform! The process was seamless, and I received my prescription within an hour. Highly recommend it for anyone needing quick medical assistance!

I was very disappointed with HelixVM. Their website claims they refill prescriptions and write new ones if needed but when I asked them to refill my insomnia medication (Clonidine), Kenneth VanDerBeck instantly replied with We dont do that. Go to a primary doctor ..... It might not be a very good idea to false advertise.... theyre quick to bill your insurance though! HelixVM is a scam. A report will be filed with the Better Business Bureau, they need to be investigated.

I did not think the patient experience was good. Needed a quick refill on the weekend before going out of the country. Was asked to submit some additional information, which I did, then never heard anything back. Then was charged for the service with no additional information or communication. I emailed and asked what happened and was informed my refill was declined because my rx was more than 2 months old. Horrible communication and still charged me. Dont recommend.

I came across this site after finding out my doctor is no longer in practice. I went online and registered. I spoke with a doctor who was very professional and explained everything to me. I was able to pick up my medications in less than an hour from registering. I highly recommend!

Great visit at Helix. Clean facilities, staff at front desk were efficient at getting me signed in and squared away with insurance, and my wait time was very short. Leo and Dr Pruett were very efficient and friendly, which goes a long way when one feels under the weather. Overall it was a 5-star experience.

Went to Helix Urgent care years ago when I had an ear infection while on vacation and I just went again recently because I got an ear infection yet again. The girl at the desk was friendly and very helpful with signing me in quickly and efficiently and the nurse and doctor were quick to check out what was wrong with little wait time. The doctor was extremely helpful, friendly, and was very good at explaining what was wrong and what I needed to do to recover. After coming here twice it’s safe to say I know that if I ever need to see a doctor ASAP I won’t hesitate to come here.

I would highly recommend Helix Urgent Care in Stuart , FL. Before going I called and the kind person who answered said they could help me. I was in and out in 45 minutes. They diagnosed my issue, called in prescriptions and followed up a few days later. I give them 5 stars!

This company is a fraudulent, they charged me over $1500 for a service I never received. For urgent care that I’ve never been too. I found them online to get a prescription and to see if my insurance would cover it never got anything nor any services. Now I don’t know what to do. We need to come together and sue this company.

Dont use this company. When they mess up (and they just make things up about your medical history - doc looked at the wrong record or made it up), theres NO way to contact them to correct their error. They give you a phone number, and when you call, they have a message informing you they dont accept patient calls. What kind of doctors office doesnt accept calls from patients?? Im filing a complaint with BCBS. Absolute scam. AVOID if youre smart.

Absolutely awful. Clearly dont care about helping people. I requested for a virtual visit then they denied me. Their reason being we cant give you any refills as youve had one recently. First off, Im not even on medications. Second off Ive never been seen here before. Third off, I didnt even ASK for a refill. I was asking for an appointment. I think hm maybe a mistake. So I try AGAIN to get an appointment. They set it up and then cancel it without ANY explanation as to why. What an absolute joke.

DO NOT USE !! if I could give zero stars I would. I am being charged 90 dollars for them to just tell me to visit my local ER did not receive any help I have left several messages and no one reached out but yet they can send me emails charging me 90 dollars when I didn’t even get the doctors not I originally went to them for. Please do not use this service it is fake !

I’ve been to this emergency clinic three or four times, and each visit has been a positive experience. The staff here is incredibly nice and kind, making what could be a stressful situation much more manageable. The waiting times are surprisingly short, which is a huge relief when you’re not feeling well. I highly recommend this clinic for anyone in need of prompt and compassionate care.

Helix is a scam. They denied my prescription and I didn’t even have a televised visit or even a phone call. They just decided to deny my prescription (non controlled substance) and charge me $98.00 anyway. No way to call them and no way to get in touch with “my doctor” Joel B Durinka. Just took my money, ignored my response and went fishing for the next sucker. Reporting this fraudulent scam also.

Virtual appointment went well, trying to get the prescription was the issue! Needed a prior authorization, they never sent anything even after saying they started it, even after I provided them the fax number to send the PA, even after the pharmacy reached out to get more information! NEVER GOT THE MEDICATION! Save your time and money, just got to an actual doctor’s office if you can, this is not it! Won’t be using again. Good luck to whoever does!

I seen a lot of negative reviews but my neurologist was on vacation and I was in need of medication refill and was in a panic as I can’t go without my meds. I submitted my info and what refill I needed. Within 1 hour they called a prescription into my pharmacy. Was very easy and I’m so thankful and satisfied with my experience!

The video consultations are straightforward, and the fast-track service ensures I have what I need in no time. I highly recommend this service for anyone looking for efficient and reliable care!

Fantastic service! I had my antibiotics prescribed within minutes. The whole experience was smooth.

I have set up 3 appts with these people to try to get help regarding my seizjdss, migraines and sleep. literally all three times all the doctor would say is you need to go back to the hospital. like if i wanted to go to a hospital thats what i would have done, i set up appts and got billed so that i wouldnt have to go to the hospital. they were no help and def would NOT recommend. also!!!! i only got to talk with a doctor once on video, the other times they billed me with out letting me speak with a doctor just to tell me to go back to the damn hospital. the one time i did get to speak with a doctor, she was NO help, very rude and rushed me.

DO NOT use this practice. For starters they charged my insurance $500 for an appointment where I never spoke to anyone actually. They are lousy about prior authorization and refill request. There are many other cheaper options that actually do what you pay for. They also lie they claimed to have sent information m

So convenient to use instead of sitting in a er with millions of germs! This one also accepts Medicade which was huge!!!! Doc was awesome I’m hoping for Somme relief soon

I have NEVER used their services before and NEVER use my CashApp card to pay for any services. I only use my CashApp for in store purchases at local convenient stores, but today I went on my CashApp app and saw that “Helix Medical Virtual” was trying to charge my card $8.75. I don’t keep cash on my card. I load it as necessary so there wasn’t enough funds on the card for it to be processed. I am going to contact them to see what this is all about because I also have never even used a virtual doctor except for my own designated psychiatrist (has no affiliation with HMV) so this is definitely sketchy. Be weary of them because I am reading a lot of reviews that they over charge patients who have already paid or already collected from someones insurance. There is absolutely no reason for them to have my billing information and no reason for them to be trying to charge me for services. No services were ever requested or provided. Idc that it was only $8.75. I want to know how they obtained my credit card information!

Their online practice is 100% a scam. I attempted to use their FastTrack Rx and was billed for the pleasure of messaging with absolutely no one while failing to receive a prescription. Thankfully, it seems that I got away with a lighter bill than some other reviewers - to the point that I would rather just pay it and get them off my case forever rather than fight - but yeah. Stay far away for sure.

I wouldn’t be surprised if this was a completely fraudulent practice. My virtual care meeting was exactly 2 minutes. I was provided a bill that I paid in full after receiving it. I never received care from this practice after and after 8 months of silence, was hit with a surprise bill related to the visit and multiple demands to pay it. I tried in earnest to call and have some explanation of the charges but they don’t take phone calls. They sent me sham, nonsensical invoices over email to explain the costs and when I detailed how the invoices didn’t make sense, they stopped responding. This practice should honestly be shut down, it’s very shady.

Was really good I had no problems told them how I felt, was asked professional questions just like a doctor would was given my diagnosis and they asked me how I really felt. I was given an opportunity to let them know how I really really felt. My prescription was sent to my pharmacy and I am waiting for it to be filled. All in about an hour if that long. Thank you HelixVM for treating me so well.

From beginning to end, this was easy! I got my asthma meds without having to ever talk to anyone, just input my details, health insurance, and it was sent to my pharmacy that same evening!!

This telemedicine provider made my life easier. I could connect with a doctor from home and get my refill without any hassle. Excellent service overall.

Dont waiste your time with them, they are a joke. I need it a prescriptionbut instead I was told to lose weight. What!? Depression doesnt go away losing weight.

Paid $100 for them to tell me to go somewhere else. Ended up going on TelyRx and ordering meds to help with my issue. Will never use HelixVM again. They also charged my insurance. I wish I wouldve read all the 1 star reviews before being charged $100 for absolutely NOTHING! Please, read the reviews and dont waste your money here. Like I said, I went on TelyRX and got a prescription and it only cost me $50 total and they absolutely did not charge my insurance.

This platform is a lifesaver! I got my prescription emailed in less than an hour. Highly recommended for fast and reliable care

Had to recently go in and get an X-ray of my foot! Honestly, it was the best customer service I have ever had at any doctor’s officer. Everyone was nice. They worked promptly and gave me their honest opinion. It’s rare to have such a pleasant experience at a doctor’s office. It was very pleasant!

I was amazed at how quickly I could connect with a doctor through this platform. The entire process was efficient and user-friendly. I received my prescription in under an hour, which was a lifesaver! This is definitely the future of healthcare.

Worst service I’ve ever used. They were unable to treat me and charged me for a REFERRAL. $95 for a REFERRAL? Absolutely insane. I do not even need referrals with my insurance. This is a scam site. Do not use this site or enter your credit card.

Don’t waste your money. They do nothing to help and advise you to go to an in person appointment. They take your fee and they do not offer any care or treatment.

I was amazed at how easy it was to tell them my symptoms and they sent the script to the pharmacy. I just picked it up and I am very grateful!!

I couldn’t get a timely prescription from my doctor of a medication that would stink to go without. HelixVM was able to send me in a 7 day supply. I guess I’m lucky to get a controlled substance refill at all, but I was hoping for 30 days worth. So my problem isn’t totally solved, but the service is easy to use and I got quick service and they billed my insurance so I didn’t have to come up with large sums of money.

I never saw or spoke with a provider. They advertise medication prescriptions but would not refill my medication and told me to follow up with my PCP. My PCP no longer practices, and this is the reason I tried using this service in the first place. They are billing me even though they did absolutely nothing. This is a scam. 0/10

Helix urgent care has always been awesome when I’ve had to visit. They are professional, so attentive, very caring, concerned and the wait time is always very minimal. I recommend them highly!

Didnt see a doctor. Filled out a form, then sent a perscripton but the medicine is $1200 and my insurance wont cover it so they decide to charge me. I contact them, they give a robot response of pay your bill or it will go to collections. They took the money and it paid it off. No services rendered other than them sending a random perscripton not hacked against if my insurance would cover it or not then said youre on your own now. They are refusing to delete my account and seemingly are going to keep sending in perscriptons so they can charge me every month. Ludacris! Do not use these people unless you are 100% sure your insurance will cover the medicine that the website says guaranteed will be $99 or less. Wrong very wrong.

I wish there was a no star option because this company doesnt even deserve 1 star. I wish I would have looked into the reviews beforehand. This company is absolutely fraudulent. Im healthy, not on routine medications,all ai was needing was a sleeping pill Ambien. They automatically said no (because they dont prescribe controlled substances which Ambien is) and gave me a referral to see my primary doctor. The only reason I tried to get it through HelixVM is because I work M-F 8a-5p and I drive an hour to work each day so its hard for me to take off to see my doctor. Billed my insurance $500 & is now trying to collect $148 from me. I have contacted my insurance company and reported this company as fraudulent. I will not be paying this company a single penny.

EDIT:Coincidentally after this review, I got a call from HelixVM and they informed me that my prescription was sent and it would be ready in 3-4 hours. This was true and my medication was finally sent.Original:This place is a scam. They have charged me for my visit but there was no visit nor medications prescribed. There was a visit summary claiming I would get treatment and that my treatment had been sent to the pharmacy. I contacted them to told them that my pharmacy had no such information. HelixVM CM rep stated that the prescription was sent. This was 3 weeks ago (after they have charged me for this visit as well), and they continue to tell me they are sending my request to the medical team, but continue to not get a response other than an automated reply.

My regular doc couldn’t see me and the soonest urgent care appt was the next morning. I was extremely uncomfortable. I contacted HelixVM and had my Preston hand 3 hours later!

They were very thorough, you dont see a provider! They go off your prior medical history and put together a treatment plan for you and send it to your email! So easy! I would definitely refer everyone I know!Thanks Helix!

Got a infection in my face because of my tooth contacted them to try to get some antibiotics they said I dont need anything Im fine. How am I fine when my face is swollen I cant bite down cant sleep because of the pain but they charged me for it be rip off just go to the urgent care or er because they will not help.

*edited*. This place is a nightmare! Do not waste your money! The doctor I just saw via video was so rude. He kept contradicting himself. Finally I ask him why he was gaslighting me and he hung up the video on me. He refused to give me a treatment plan, or even tell me what they treat. He was extremely sketchy! Like one of those docs you wouldn’t take your dog to!

Scam. Medical fraud. Unauthorized charge. Repeatedly told them not to charge my card. They no longer take phone calls. They dont answer emails. I even sent legal emails telling them no. They dont provide any service. They send you fake labs. They pretend to submit prescriptions. They hit your insurance for thousands of dollars.Medical fraud. The next review is going to be for the BBB, the fbi medical insurance fraud dept, and an attorney.

Receptionist was very friendly and helpful and made check-in a seamless process. I was seen immediately. The nurse who checked my vitals was very nice and I was seen by the doctor within a ten minute wait. They called in my prescription and I was home within an hour and already starting the meds. This is my ‘go to’ urgent care and has been for years. My entire family shares my opinion. Always a good and caring experience.

Did not provide prescription. Charged my card anyway. No contact information to dispute charges.

First time visiting.PA spoke way too loud, not a fan of that behavior.Front Desk young lady apparently wasnt focused - despite getting my DL/CC/Insurance Card/the filled out form & the correct spelling of my name by me, she still found a way to put my name in the computer incorrectly.David (I believe his name was) - Xray personnel was fantastic! He listened was calm, patient & kind.

Fantastic platform! I was able to consult with a physician about my pain management quickly and effortlessly. The fast-track service is a game-changer!

Scam company!! beware, they will charge you 95 dollars and not fill your script if you are one of the lucky ones. they seem to be a fully AI driven cash machine that neess ti be shutdown. Im sure all the positive reviews are fake as well. dont give the. your insurance info, you will be fighting a false claim. Hopefully the BBB can help get these guys shut down

Dont do it. Just go to a clinic in person. I have insurance. I could have paid a $25 deductible at a clinic. Helix said I would not be charged. Used helix to get a $14 prescription for pinkeye. Two days and many emails later I actually got my prescription. Now I get an email saying theyre going to charge my card $80. This is a scam!

Reception was easy and very pleasant. Clean facility, doctors were easy to talk too and never felt rushed. Major insurance accepted. Will go back!

Please be aware that if you just look around and dont finish the service, they will try to charge you a few months later. Please be careful.

Five ⭐ cost for RX if outta state doctors but thats insurance not there problem.. fast started at 1 in town 30 mins away from home an have RX great service

Needed a doctors note for work due to sickness. Paid $50, was prescribed medication but after 3 messages asking where my doctors note was I never received one. Awful communication and customer service.

Worst experience I’ve ever had with an online Dr. They filled my prescription the first time, but when it was time for a refill they took my monthly payment and didn’t give me my medication. It was BP medicine, nothing crazy. I had no new symptoms or any reason why they couldn’t fill it. I called and customer service told me the dr said I needed to be seen in person. Which is fine, I’ll do that. But they refuse to refund the money they took from me. I thought I could trust them, they seemed legit. I would just caution any new person, don’t give them your bank information. I’m so disappointed and absolutely done with online medicine after this.

I was amazed at how simple it was to get care through this platform. The doctor was knowledgeable, and the quick turnaround for my prescription was just what I needed

Thank you thank you thank you . Helix VM pulled through. My type 2 dibetes came back . No prescription for metformin. HELIX had a precription waiting for me at walmart the same day.I was skeptic about online companies. This company more or less saved my life . My blood sugar is down and I am alive . I highly recommend helix. Even just the piece of mind was well worth using helix . 5STARS absoluely

This company is absolutely horrible, first off the doctor that I had my virtual visit with was acting like she didnt want to be there, had an attitude and basically said okay to anything I said without even really listening or explaining. Then when I got my bill I was a few days late and they sent me a bill literally every day to where I had 15 bills in 3 days on top of that they would call an email me basically harassing me until I pay them of course I paid them and now Im fighting with them to get my account deleted

Skip this for any male issues. They make you goto a real Dr anyway to get labs. Regardless of how healthy you are. They will give you one month, then they make you goto a real Dr to get labs dawn. Skip this! Just go to your general Dr and get your script. So much easier. Even if you wanted to get labs the app Helix they make you use has no way in the app to send your labs to them.

I agree with the previous reviewer who suggested that I do not waste my time and money. I should have read the one-star reviews first! I needed a fast response service due to positive Covid test and flu-like symptoms. Over twelve hours after I first requested service, HelixVM were asking me to use an app to schedule a video chat (at a time to be scheduled hours later!) and were sketchy in advance about exactly how much I was to pay. I went with a competing service and received my Paxlovid prescription within two hours. I wasted my time and will ensure that these scammers dont get my money. SUPER SLOW SERVICE!

I love how easy it was to get a refill without visiting a clinic. The doctors are fantastic!

BEWARE: SCAM and INSURANCE FRAUD.Their customers service is absolutely impossible to get ahold of and they will charge your insurance over $1000 a couple days later for nothing. I thought I was just having a consultation and was never in clear communications with any doctor or find anyway to reach out to them. Their patient portal is terrible to navigate as obviously they’re a scam. I had a consultation with them in April and they sent me lab-works to do but I ended up just not going through fully as I was never able to reach out to anyone, they said they accepted Cigna my insurance and I was charged $98 for which I already emailed them back in April why I’m even being charged for this and now my insurance said they’re claiming we own them $1,100. I don’t understand how all our bad reviews don’t show up on top as MANY MANY other patients have the same exact experience but they only show the good reviews. For everyone please for the sake of your time and money do NOT EVER use this company. I hope someone can file a class action lawsuit against them so all of us don’t have to keep worrying and dealing with this disgrace of a company out of our billable hours.

SCAM, Stay Away!They will charge your insurance without providing any care. Just search reddit for the horror stories. Put two separate claims of $500 on my insurance without providing any actual service.

I love that HelixVM offers fast, high-quality healthcare through its network of partners like employers and universities

Great care , excellent efficient staff great doctors! Spotless Well, organized, urgent care. I had a great experience here and would recommend Helix, if you’re in need of medical care.

Shady company I was billed but I did not even receive services . This was supposed to be a telehealth visit ….please avoid and be careful when you sign up for online help . I was told my insurance didn’t cover so it was cancelled . I never saw a doctor and I ended up going to a local urgent care the following day .Not sure why I got billed for not receiving services . No doctor spoke to me or anything . Please avoid this company . They just want to bill you !!! Scam!!! Avoid at all costs !!!!Im not paying a cent because I was not seen shouldn’t never put my insurance information on file but I wanted to see if it was covered never again !!! They didn’t do anything but I need to pay please …. Please avoid this shady company !!!

Had lab work done five days ago and haven’t heard anything from them regarding results since and can’t get into contact with Physician downloaded the app and everything I don’t understand why they make it so hard just to get in contact with your doctor and on top of that they keep sending me text messages about “follow up” appointments with links that don’t even work all it does is take you to their homepage this was my first and last time dealing with this virtual clinic I thought it would be easier but honestly it’s not wasted a whole week when I could have been seen and treated already going to a traditional clinic.

Great platform for those who need quick appointments. The process is smooth and super fast.

They were great.. I needed a refill for eliquis they just ask you a couple questions . What is the medication for & how long you’ve been taking it.. then it’s done took about 2 minutes.. and my prescription refill was called in .. the next day 2 out 3 of my prescriptions were called in and I’m still working on trying to get thev3 rd resent to the pharmacy..

All of the staff was considerate & well versed in their position. I was in & out quickly.The Dr. was calm, caring, & told me what he was going to do beforehand.

Disappointing service. Did not provide the requested antibiotics and did not give me an opportunity to converse with a doc. Will not use again.

The on-call medical associate was knowledgeable, kind, thorough and the remainder of the staff was polite as well. I was the only patient and I was treated professionally as well. My experience with Helix has always been excellent.

Helix made my pre-op exam extremely easy. I was grateful for how quickly everything was performed and how thorough they were with the work that was done.

Do not deal with this whether it’s Mobile or in person or Zoom do not deal with this company they literally will endanger your life. They’re the worst company!! they are a total SCAM!?

I received 5 days supply on a refill for a co trolled substance sleep medicine I’ve been getting 30 day supplies of previously before I moved. I do not have an established doctor because I’ve lived here for three weeks, and my insurance is to be used at Ascension only yet Ascension physicians haven’t been able to take any new patients because of the hack that’s been all over the United States in the news. So I went onto the website it said it would refill a controlled substance. I made tea, paperwork and payment and they took the $95 and they gave me a five day supply. I could’ve went out of pocket anywhere in the area and gotten a 30 month with probably at least one refill to get me through anywhere else if I just would’ve waited a few days and made an appointment. But because it seemed very easy, they said they except sleep medication and there wouldn’t be any issues and yet I only got a five day supply for $95 and they won’t refund my money back. I have asked them and giving them an explanation of the fact that I have been out of a job for two months and I really don’t have this kind of money to spend for five days supply and if they didn’t want to refill my prescription, they didn’t have to take my money but instead they took the money and only gave me five days supply. It’s not acceptable if you’re going to exclude controlled substance that exclude them on your website or when they ask you and tell them no they’re not going to give you a refill that I wouldn’t have done it, but it says that they accepted it spoke to someone they said they wouldn’t be any issues and they won’t refund my money.. there are many other places you can use their way less money to refill prescription or to give you a new prescription that are online! Don’t use them

BEWARE!! Do not use this online doctor! I wasted my money for them to tell me to go to the urgent care. No recommendations or guidance to help with my symptoms. This is just a way for them to take peoples money! Go elsewhere!

I got a super quick appointment, and got the medication needed. As I was on vacation and suffering a terrible migraine, the wonderful staff and doctor truly saved me. All were incredibly kind and supportive

I wanted a prescription for a headache so I went on they’re website to get an online prescription and they charged my insurance $1000 and I still had to pay $98 extra for just a headache experience, I’m not an expect on how insurance work but I know I’m not supposed to pay $1000+98 just for a headache prescription. They could not fully explain the charge and when I called they sent me to their billing department and they kept telling me to call my insurance which they billed $1000. Do not absolutely trust please read the reviews first they have a lot of bad reviews for a reason.

More expensive than the other online rx prescribers for the USA, but effective and came in handy when I needed it.However, they do actively violate do not contact attempts when spamming/harassing me, so I did have to lawyer up and let them know they will be reported to the CFPB for each violation (over 14 as of today) as well as pursuing damages in court (thankfully im legally disabled and thats documented with the government as is my unemployment currently.Just as a warning for anyone whos mentally disabled and is being harassed by any company, such as this one.

My experience in Helix Urgent Care has been amazing, specially when not feeling your bestThanks to the reception staff, Angelo and Francisco. And of course the nurse who did my test. All of them so professional and kind.

Glad to see I’m not the only one who was SCAMMED by this company. I scheduled visit in November ‘23 and my appointment was canceled as the provider was “held up”, a term others have said was used on them too. So then I was supposed to be rescheduled and nothing. So I went to CityMD virtual and had great experience. Month later I receive bill and see they charged my insurance over a $1000 for a visit that never happened with a Dr. Mary Buggia (a doctor others have mentioned in complaints) when my doctor I was scheduled with was a Dr.VanDerBeck. I see messages on app that prescriptions were sent to what pharmacy who knows but definitely not for me. My insurance company starts investigating and says they found in favor of the provider so after hours of calls back and forth and three way calls with Helix customer service, same girl each time, and promised someone would get back to me, no responses. Then I leave voicemails n emails and nothing. My insurance rep actually lost her patience with them when told a “manager” would get back to me personally but she could NOT provide a name of manager, not even a first name. Really fishy. Usually I’d research first but I was sick and day after Thanksgiving so I just wanted to get treated and instead I got stuck like a turkey. Now reading all these reviews and on Trustpilot, similar MO for this company and obviously racking u thousands of dollars in insurance fraud and credit card fraud. I am looking into filing class action lawsuit and want to reach out to attorney general in Florida as this company and its owners need to be held accountable and jailed. Don’t know how they got away with this for so long doing the same thing repeatedly and following same scripts. Will keep you posted! For new people, HEED THE WARNINGS, STAY AWAY!

ABSOLUTELY A SCAM- DO NOT USEI have been reaching out for months trying to get an answer as regarding my bill since the balance has gone up significantly and now the bill is $277 instead of $147. I have been contacting by email and phone with no answer since March and have received nothing. I was trying to see a doctor and answered a series of questions, never saw a doctor and it ended up sending random prescriptions and I was never seen. Now it is saying I have a large bill and I have tried contacting for months and nothing.

A very smooth experience from start to finish. The doctor was compassionate and gave me great guidance.

The video call with the physician was so convenient. This service saved me a trip to the hospital.

Waste of time.Great tool but you cannot put any information into system but only choose what symptoms they have already programmed. I had poison ivy and there is no entry for it. Crazy… you have to use the word rash which doesn’t help at all and gets zero help.

They ignored everything I wrote and prescribed me a medication I’ve already been taking for over a decade that isn’t meeting my needs at a lower dosage. Never even spoke to me.

HelixVMs integrated platform gives me a complete experience from diagnosis to medication delivery and ongoing treatment

Ive used HelixVM and its incredibly fast and convenient even with insurance

05/24/2024 UPDATE: A manager called and apologize for the situation and although it took a few months, did do the right thing and refund my total charge. Obviously I dont need the medication anymore anyway. Just be careful when dealing with these companies go in person if you can but I will say I respect this and most companies wouldnt have called . 1 star -> 3 starsLike others have mentioned, was billed for a service I never received. They claimed I was never assessed and then right under it having an assessment section LOL. I received a summary of my visit that never occurred recently for March 4 at 7 AM that also never occurred (was sleeping). They said the prescription request form i sent over could not be fulfilled because it was a controlled substance. So I literally never met with anyone never spoke with anyone nothing. They didnt bother to directly email or call me with a message or options. But thats fine. Whats not fine is sending me a summary document filled with stuff that never happened, bogus vitals, and then the day later charging me the full fee of now $100. My bank did the right thing because when I couldnt get in contact with these people it appears they would not. Stay away

I am so grateful for the entire staff. Especially when you don’t feel well, the last thing you want is a bad experience and lengthy wait time. Not here!!! . Everyone was polite caring and I was in and out within an hour. Dr Pruett and staff THANK YOU!!!

Edit: I have never, ever wished I could leave a negative star review, but Helix has outdone itself. I had hoped leaving a one star review was enough, but incessant texts and emails about collecting $103 from a 2-4 minute video call where a doctor says We dont do that. I cant help you. Heres a referral. Good luck is their preferred marketing technique. I attempted to return the call from the gentleman investigating the one star review (since they are more concerned with Google Reviews than patient outcomes) and have yet to hear back, which shows just how much they care.This was a complete and utter waste of both time and money. Despite advertising itself as beginning a healthcare journey and care, and despite being under the purview of primary care, my appointment was actually a five minute video call of We can only discuss one issue per visit and Oh, you need to see someone else. Heres a referral. Bye. If you need urgent care for one issue, this might be useful. If youre looking for a service that actually provides care, I wouldnt bother.

Not a good service they didn’t provide the prescription and on top of that they want to continue charging on a regular basis difficult to cancel as well. I had to call the bank to put a stop.

I made an appointment online and they said they took my insurance. I got medication that didn’t end up working, I did my whole appointment through answering questions on an app and never met with a doctor, which was fine by me. I was charged $10. Then three weeks later I got charged $98 on my card. They said that they took Aetna insurance and I would have never made this appointment if I knew it would be over $100 WITH insurance, to not even see or talk to a doctor. Not counting the price of the meds. I feel very scammed.

Dr Chris D was great. I walked in and immediately was impressed with how clean the space was and how professional the staff was. I had a bad cut that required stitches in a very tough spot. He took the time to explain and go through the process and fix me up right. Any future urgent care I will go here and recommend others to it.

HelixVM lets me get medical care fast from anywhere using just my mobile device

Great service, quick response, and professional doctors. Perfect for getting care from the comfort of home

They literally saved my partner from being feed fish antibiotics. Its so hard to get in to see a doctor. I rarely try websites like this because there always seems to be a catch. Oh I am so glad i gave it a chance. I cant believe how incredibly easy it was. My partner had a tooth infection and was in a considerable amount of pain, after a few questions, i was contacted via text message and asked to make an appointment. Took the next available one witch was literally 10 minutes later. The doctor called via video call. The doctor was patient and knowledgeable. Not trying to rush me to get to the next patient. Also not trying to take up my whole day. She took a look and prescribed him some antibiotics. So easy and fast. Im definitely bookmarking this website and telling all my friends and family. Thank you Guys. Love love love

Great and quick service. Much better than having yo get out and go wait forever at urgent care. Great doctors and quick responses. Prescriptions sent very quickly to my local pharmacy!

Awful. They help you maybe once or twice but after that will send you a million medicines that are not what ya need then tell ya to go to the hospital . Doesn’t reply back either

Refused to give me a medication refill and tried to charge me $100 for the appointment. Provider claimed gabapentin was a controlled substance and refused to look it up 😭😭😭

The virtual care platform exceeded my expectations. The video consultation was seamless, and the doctor was incredibly knowledgeable.

Skip the processes that dont matter, and only agree to what does matter. From start to finish, I was at the pharmacy the same day. Great job!

I spent $95 and was told that I would meet with a provider, also on their website it lists that they prescribe certain medication‘s which they certainly do not. I just had a video call with Cory Stanley. He was extremely rude. He hung up on me just because I was unhappy with the company’s service. He just said, “I am ending this appointment.” Then he hung up on me. If I could, I would leave this company zero stars. They are very sketchy and super unprofessional. I have never had a doctor hang up on me before, absolutely do not use this company if you want help.

Dont waste your money like I did.My past prescription was ignorant.I was prescribed something that doesnt work and didnt even see the doctor and they took my $$$

A complete scam. So called physician called in 15 tablets of a 90 tablet refill of the wrong medicine. Dont waste your money.

This company is running a scam. I doubt they will post this as Im sure they are controlling the postings. Do not do business with these people. They will take your money and there is no way to speak to someone on the phone. Everything is done electronically.

I was pleasantly surprised with how fast I was able to book a telehealth appointment with a real provider. The process was smooth and I was able to provide the necessary documents. I’d recommend them to anyone and I would use the services again if I’m not able to get an appt with my primary in a timely fashion. Give them a try.

They didnt help at all. Couldnt even speak to a human, it was all automated, useless.

This is a SCAM- please go to an in person doctor and AVOID using this platform. I recently was experiencing intense stomach pain, and was unable to get an appointment with my general doctor within the time frame needed. I set up my portal as a quick alternative expecting to meet with a doctor via call. Instead the “doctor” was an AI generated questionnaire which ultimately prompted me to “seek in-person medical care”.After giving me no helpful information, or access to a real doctor- or person. I was billed close to $100 for the 10 min online questionnaire they provided.It was my fault for being so ignorant to poor reviews, please don’t make the same mistake I did. Especially if you are not insured, or are paying your own cost of coverage.Do not use.

They are very kind and caring. The front desk staff is very nice and by healthcare providers, Rosemond and STEVEN are awesome. So is nurse Monica

He was very pleasant to talk to. He answered any questions I had. The appointment was pretty fast

Very thorough and fast. Doctor was very kind as well. Wish I would have known about this sooner.

Scam . All I needed was preventative malaria medicine before a trip abroad. I wasn’t diagnosed anything. Just a simple prescription. The video call was barely 5 minutes. My pharmacy didn’t have the prescription and they tried to reach out to the doctor to ask for an alternative. The doctor knew I left for the trip soon, and never responded. I had to go through a different doctor to get a new prescription. I was charged by these people $98 out of pocket. And my insurance was charged a whopping $1000. For a 3 minute call, and an unhelpful doctor that didn’t respond to correct my prescription. I tried calling and emailing customer service multiple times. A couple weeks go by and still no response. And they charged me without hearing my complaints.

Outstanding level of care! All staff members were friendly, professional, and knowledgeable. The healthcare providers were so caring and wonderful. The facility is super clean.

The easiest and most simple way to get the prescriptions you need! I’ll definitely be using this a lot more!!

Healthcare should be this easy!B.S.-IT NEVER HAPPENED. Its THAT easy!Our simple process takes just a few minutes to secure your appointment with a Provider.-Still, no text, no call,-NOTHING!

HelixVMs service is quick and high quality for all users

Charge my insurance company and then told me to see my primary care doctor over medicine that was not even a controlled substance. Im a very healthy person but work a lot and I thought this would be convenient. Dont let them charge your insurance company too with no resolution. Just go see your primary care doctor as thats what they might tell you like they did me.

100% positive experience from making my appointment online to my appointment. I will absolutely go back when needed.

Dr. Pretty and her staff—especially the women at the front desk—made my visit an altogether pleasant one! One small matter I feel compelled to mention is that The clinic seemed understaffed. Dr. Pretty was the only physician there, and when I left at around 6pm the waiting area was full. It looked like she could use some help.

I was able to schedule an appointment on line. My appointment was at 4:15 and I was in my car heading home by 5. When I went to pharmacy to pick up my prescription it was in and ready they had sent it electronically. These things are so important when you are not feeling well

Scam / fraud. I needed a refill on my asthma inhaler and my Dr clinic was closed. I stumbled upon this and they claimed to take my insurance. They had an option to use refill without speaking with anyone. They claimed to send script to my pharmacy but it never went through (similar to others here). After repeated attempts and about a week later, they finally sent it over; by then I didn’t even need it. About a month later, they bill my instance 500 bucks and charge me close to 80. Firstly they claimed to take my insurance and then they still manage to charge me a crazy amount just for a refill. On top of that, all of my “ chart” is wrong and they falsely documented my vitals, didn’t ask me for my medical history or anything. This seems like a money mill and taking advantage of people / salon to insurance fraud (over billing). I will be filing complaints to the state licensing board among various other organizations.

This was my first time using any kind of medical online service so I was kind of skeptical. At first there was an issue with the pharmacy but after contacting HelixVM they were able to get things corrected in a timely manner. This service is great for people like me who have full time jobs and full time mommy duties. I will continue to use this service in the future.

Horrible experience. No way to contact anyone with questions or concerns. No ability to find out my diagnosis or my medication being prescribed, and as of yet, no prescription sent to my pharmacy. Never use this service again.

Went into urgent care in Tequesta with a splinter in my eye they were quick efficient, friendly, and pain-free!!🤗

The people here are great. Had a couple different appointments. The place where I got lab work done did not send the lab work to them so I sent them an email with the results, they updated my chart and I was able to get an appointment easily to go over the results. Quick and easy from my home. Thanks everyone!

This place is an absolute joke. False advertising frauds. I had an appointment and confirmed with the provider where my pharmacy was, the one I input myself before the appointment. He still sent it to the wrong one. I tried calling as soon as it didn’t show up at my pharmacy, no answer. Out of over 50 calls during business hours, they’ve answered twice. Both times I was told they’d correct it. Still, no prescription at the right pharmacy.Incompetent, money driven service with no value and a talentless hack of a provider who had to resort to this business model.

I love not having to sit in a packed waiting room sharing germs, I dont even have to get dressed!

AVOID. SCAM.Somehow got forced into a request for a prescription only instead of a Teladoc visit. They advertise prescription sent without a visit. How the hell can a physician prescribe medication with a new patient without ever having visited them? The reason for the visit was fairly benign, howeverthey canceled the request and simply stated go to the ER for an abscess complaint on the gum line. They canceled the request and simply stated go to the ER for an abscess complaint on the gum line. They then charged my card 90 some dollars even though I input my insurance information they mysteriously “couldn’t verify” this appears to be nothing other than a quick method to bring in revenue without any actual care exam or thought put into the process.

Really good friendly staff doctor was outstanding was right up front with you and Ive been there before Ill be back.

I would highly recommend Helix Medical in Tequesta. We had a great experience. Everyone was so professional, helpful and understanding. We had no wait, the staff was very friendly and Dr. Pruett was very thorough and kind. My daughter, who sometimes is uneasy with new medical offices, was very comfortable and happy we choose this office.

Was actually googling quick at home remedies when I came across this place. Everything seemed/sounded great, super convenient. Did the Fast Track option at 4am bc I felt awful but had to work in the morning. Super easy, but I didn’t think anything was going to happen. Later on in the evening I received a text that they sent the prescription, followed by a text from my pharmacy that it couldn’t be filled. Called and they told me they put in a request for an alternative bc my insurance didn’t cover that one (something I’ve never heard of). It was just a simple antibiotic, I’ve literally never had one that my insurance did not cover. I called the number Helix gives on the website and got voicemail telling me to leave a message. No response. I sent an email and the only response I received was that they’ll look in to it further. It’s been 3 days and nothing, however I’m sure my insurance got billed for the “visit”. It’s either a scam or incredibly inconvenient for an “urgent care” kind of situation. A) why send in something crazy that my pharmacy doesn’t even carry and insurance doesn’t cover when there are a billion other more common options B) if it takes a week+ then it’s pointless

Fast, friendly and professional service. I was seen promptly by a real MD! He agreed with me on a course of treatment, wrote a prescription and I was on my way. So grateful as I was out of town on business.

Do not waste your time. I booked an appointment to see about getting a psych referral. I met with a doctor via a telehealth appt and the doctor did nothing other than put the referral in. 6 weeks later, I’ve still not heard back and they charged $500 for the visit. Apparently the doctor who booked the referral put in a “treatment plan” basically telling me to walk outside and exercise to relieve anxiety. Thats what the $500 charge was for. That wasn’t the reason I asked for an appointment though.Based on my experience, it appears that this organization cares more about money than it does patient care.

This is a scam! Buyer beware!They will charge your insurance and your card. Deny your claim for a bogus reason. Then refuse to refund and stonewall you.

I got sick with a sinus infection ..got online.. gave my info and they called me in a prescription . This was great. No long wait at Dr office getting more germs. All from the comfort of my bed I did this. I highly recommend! 10/10

Doctor prescribed me too large of an amount, pharmacy couldnt fulfill it, pharmacy tried to contact the doctor to resubmit a different prescription, doctor never responded. Got charged $75 from Helix & $150 from my insurance.. for a service that didnt fulfil me with any sort of help. Thanks guys. Good luck getting paid

Amazing team that showed kindness and gave quality care even when I showed up just 20 minutes before they were ready to close...and on a Saturday. Thank you to the Kanner Highway Helix Team ! Great job showing compassion, patience, and kindness with a SMILE 😃

One of the worst experiences trying to get anxiety meds. they do NOT listen, and are quick to label you as medication seeking if you are opposed to SSRI’s. they will minimize your problems, say you’re “too young” to be on fast acting medications that are proven to relieve your symptoms (I am in my twenties and have been dealing with severe anxiety for almost 10 years), though at this point I won’t make it to the “right” age. they refuse to return calls (or answer them in the first place), and do not answer emails or messages. they don’t show for appointments you have made in advance, and tell you they sent a prescription when the pharmacy never receives anything. of course, they’ll be charging you & your insurance for all this, and even MAKE UP A FAKE APPOINTMENT to charge your insurance for after you said you would go somewhere else. don’t waste your time, money, or mental health on this place.

A total scam!!!!! Will take your money. No script will be given. Total scam!!! Beware!!!! Doubt if there is even a doctor or legitimate script ever given. Do not use!!!!!!!!!!

DO NOT USE THIS COMPANY. A complete scam! Never heard from a physician, was charged $95 for someone to tell me once I called to find out what happened with my appointment to look on the back of my insurance card for a physician. I have recorded all of my phone calls with their customer service telling me they would refund my money since last weekend and it’s Friday I still haven’t received that refund so now those recordings will become TikTok videos unless I receive my refund for this fraudulent foolishness!

I ended up paying twice as much and getting a prescription that was supposed to be for 90 days ,Blood pressure meds, I end up with a 2 week prescription and payed double what any one of their competitors have charged me to get what i needed.Im outta here.

There was a couple stumbling blocks getting started. I almost gave up but thankfully a lady who answered when i called customer service named Angela helped me get everything figured out. She was so kind and pleasant. She literally went SO above and beyond to make sure my son and I both got our appointments completed and the medications that we needed. The PA Kenneth VanDerBeck was so lovely. I am absolutely using Helix again and would recommend them.I will say that if youre trying to get through to customer service and nobody answers just literally keep trying until somebody picks up. You will be glad you did.

If I could give 0 stars I would. I was trying to get a script filled through them and they sent me a text to give my pharmacy 2 hours to accept and fill it. A whole day goes by, nothing. I try and call them and I keep getting sent to voicemail. I better not be charged! Reporting to better business bureau.

Scheduled a fast track video appointment and they never reached out. just charged me and never filled the prescription.

The team at Helix in Tequesta were very quick to get me in and on my way with solutions for my health issue! I would highly recommend them, they are kind, patient, and thorough.

I was told by the director of operations that I would never encounter the same horrible experience with them again as I did in the past and what happens?? I EXPERIENCE IT AGAIN! I used fast track again, said my meds be sent to pharmacy in a few hours then I get an email that everything was CANCELLED! NOTHING and I mean ABSOLUTELY nothing but bad experiences with them. Then they dont even reply on my emails. Worst, most horrible set up ever. Inconvenience. Time wasted with these people AGAIN. Please take my advice! Go elsewhere. Dont waste your time. Thats what it seems like they are out to do! No show doctors. Yeah fast track prescription alright! They need shut down. Keep conducting business like this with people, pretty soon youll have now and more than likely will be shut done. Profit seeking time wasters! Now I am about to take to social media and let everyone there know what I let you know here. Please, dont expect much out of this place. They are ridiculous! Trust me.

This place is my go to spot when I need immediate medical care. There is seldom a long wait and they are very accommodating.

This telemedicine service is a lifesaver! I didnt have to leave my house, and the care I received was top-notch

This is the fastest appointment to get my prescription I have ever had. No hassles or anything. Since I was between doctors, I was in trouble because the medication that I needed I’ve had filled for five years and without it would be in trouble.

This company is a complete scam. They charged my insurance $500 and I never even finished the consult. Now they want to send me to collections over a $5 bill that I don’t even owe. I’ve reported them to my insurance company for fraud. Hopefully it’s taken care of soon. Don’t use this company.

If I could give it a negative I would. Poor etiquette and the Dr just blows you off. This is the worse site ever......

They had me easy in and east out while making me feel 100% better. Definitely recommend

Scheduled a virtual appointment, provided requested information and received results and a prescription was sent to my local pharmacy. Pharmacy sent a text to confirm the prescription was ready including the $ amount of my deductible. Sounds great, right? Yeah, no. Get to the pharmacy and the prescription was cancelled by this outfit. I called Helix to ask why and they couldnt tell me why but did want to schedule me for a follow-up (at a cost). Fool me once, shame on me. Youre not fooling me twice.

Attempted to use the service, figured it was a scam but thought why not.Immediately got a denial email.The process took 10 mins, they did nothing for me. Just an email saying they couldn’t help,They are trying to charge my insurance Blue Cross $500!!Beware!

Do not use them. I paid $98 for a month supply of medication for gabapentin they gave me three days worth. When I called to ask about it Tina answered and told me gabapentin was a controlled substance In Florida I let her know she was misinformed and it wasnt thats when she got really defensive and hung up on me. I called back to speak to a supervisor and she refused to let me talk to anyone. I think its really sad that their lead medical assistant doesnt know what a controlled substance is and is giving people false information. You can tell shes not very educated. Luckily I got a refund she told me she was going to make sure I didnt receive a refund but it wasnt up to her and I did receive it. Shes really rude and I would never use this company again because of her

When I need urgent and reliable care, Helix is my go to choice! Twice diagnosed with Covid and Helix provided immediate care and reliable follow up assistance. Employees are 10!

This was for a virtual visit with a Cigna patient. Cigna is advertised on your website as being one of the major insurance providers accepted, and in addition you claim that no more than $95 out of pocket to be expected. I got a notification that my visit would be over $600 with FACILITY fees included (the visit was VIRTUAL), and that the provider is not in network! How does this happen with so much discrepancy from what is being advertised on your website?! Ive NEVER had to pay more than $100 for a virtual 10-minute lasting visit. Thats insane to think that I now owe more than $600! Scam!!

I was very Leary and sceptical to use an online service but today is a holiday and I didnt want to go to the ER for a UTI and waste time and resources but from a quick entry online no phone call or back to back communication I just picked up my antibiotics. From start to finish it was about an hour.

I had CoVid and a corneal abrasion at the same time. My local opthamologist clinic was not seeing patients in person. Go Telehealth, right?When my visit started, I began explaining what was happening, but the PA rudely interrupted me asking why I was there. Apparently, he had not looked at my chart.I explained I had CoVid and a painful corneal abrasion-- and my local opthamology clinic was not seeing patients with CoVid. I was in acute pain- my eye was visibly inflamed! Again, he asks why I came.Maybe I insulted him when I said that corticosterioids eye drops reduce inflammation, pain and prevent further injury. This was immediately refused.He then asked if I needed anything else? Hesitantly, could I have tylenol w/ hydrocodone for pain? Of course not! He would have to see my eye first! Wait, isnt this why I was there?To add insult to injury, instead of billing my insurance-- Helix charged my bank $97.00! What happened to using my insurance info that I uploaded?I called customer service and was promised three times a supervisor would return my call. Nope. But I did get two emails stating everything went just as it should, service was provided, end of discussion, pay up.The Helix PA did not hear my pain or care that his suggestion that I see a specialist was not possible. He lacked compassion and made me cry. Oh, and made no attempt at any sort of examination or interview.Hopefully, more patients will not be turned away and shamed when they are in need. It was a bitter pill to say the least:/Janiece in CA

HelixVM is so awesome they really care about your needs. Its so convenient when you not able to get in to see your regular to get a refill on your prescription. I go on the website and within hours my refill as been sent to my choice of pharmacy.

If I could write this place at zero Stars I would! The very first telehealth visit that I had with them went smoothly. The doctor was very kind patient and understanding to my concerns. But today marks a different story. I used the AL Driven Technology for the fast scripts, where theres no need to see the doctor. This is only supposed to take about 2 or 3 hours at the most well since about 11am, and it is now five, still no prescription at my Pharmacy. I made two telehealth appointments to see the doctor virtually also today one at 2:00 well no call no nothing. So I called them and only thing you can get is an answering machine that doesnt call you back until who knows when. And then I make another appointment for 2:30 and the same thing. No doctors appointment. No notifications of it. Nothing from Helix! So they say this is convenient no in my case its not. I have an infected tooth that I needed antibiotics for and now Im sitting here in pain with my mouth swollen because twice theyre our technology did not send my prescription into my Pharmacy and twice on top of that my appointments that I made to actually see the doctor virtually were not even completed! Would I recommend them to anyone after my first visit yes I would have. But after today after four tries, ABSOLUTELY NOT!!

They were all so great from the front desk back. Very thorough and made sure little possibilities. I appreciate you guys so much.

I found their staff and doctor very nice and was impressed at the level of service I received from an urgent care. This will be my go to place if ever needed again.

OMG, everyone this is a true life saver. In todays hustle and bussle it is so nice to have a doctor right at your fingertips. They are accurate, fast, caring and amazing. Please give them a try and tell all your friends! I am so grateful I found them! You can get refills or get general doctor care, whatever your needs are. Give them a try today, you will be happy you did

This was by far my best experience at any urgent care in any state. Very quick, everyone was very friendly and helpful!

She had an impatient tone all the way through. I told her what 3different doctors prescribed for the depression and she insisted they were wrong the Bupropion was NOT a booster to the Sertraline I’ve been taking for 3 years…She said I didn’t submit the Sertraline to the web site… it was first on the list.She scolded me saying this isn’t going to be a full submission, I never asked it to be. She said it’s just to get me from running out of meds to my next Dr appointment… I said, yes, that is what and why I calling…Then I said I needed Meclize for the bad heart burn, she yell at me saying I didn’t tell her that… um, I told her from the start about the GURDS, then the middle saying I get bad heart burn, she said I know, I already got it…But hello how can she say I didn’t tell her when I wasn’t finished telling her what I was out of…..she ended saying she was going to review and see if she will send these over!She was horrible to deal with! I’m as highly educated as she is, and can guarantee I’ve had more life experiences! I don’t talk to her or anyone the way she spoke to me! she has no right to talk down to me like she did!Not to mention last night I was scheduled for a 7:15 appointment and I waited for 2 hours on the phone and NO ONE EVER GOT ON!

Negative stars… Advertise max 95.00 out if pocket… false advertising, should be investigated! Charged $1000.00 for a UTI. Advertised Cigna- Cigna out of network. Called in, didnt talk to a doctor only answered a questionaire, knowing it was a UTI. Was charged 500.00 facility charge and 500.00 physician charge. So much for telehealth lowering health care costs. This is nuts! Helix Telehealth should be investigated.