AFC Urgent Care Bedford

I took two stars off due to the male nurse practitioner who took vitals and asked me about why I was there. he Was outrageously rude In regards to the reason, I was there on the first place, he made me feel so unwelcome and uncomfortable , and spoke Down to me like he was above me ! The young lady at the receptionist desk and the doctor I saw a woman named Abby were absolutely fantastic, they Both made me feel like they had my best interest at heart I can’t even find the words to describe how warm and welcome they both made me feel and how at ease I felt about my condition as I left because the male nurse practitioner had me thinking I had something ridiculously more serious going on for no reason

My experience at AFC urgent care in Bedford was wonderful. The desk attendant was very helpful and very accommodating. The nurse practitioner was very professional and very welcoming and very helpful in explaining everything I needed to know. All In All I would say it was the best experience Ive had in Urgent Care in quite a long time. I highly recommend them.

Best urgent care I’ve ever gone to. They took me in right away. They were efficient. They covered all bases regarding my health issues results came back quickly and they called in medication as needed promptly. staff was kind and helpful

AFC Urgent Care Bedford took good care of me. They explored all avenues and clearly were carefully reviewing my history and current and future options. They spent a good amount of time with me, listened and treated me with respect and kindness. I have confidence in the plan of treatment. Thank you to all the providers and staff.

Pleasant and professional employees from reception to intake person to doctor; quick diagnosis (flu), actual discussion of treatments and, empathy. Spacious set-up so I didn’t need to sit near any other patients. Appeared clean and well-run.

Very impressed with service. I came in with an infected cyst under my armpit. Nurse Practitioner Jillian anesthetized the area, exuded pus from and irrigated the cyst, placed a wick and bandaged it up and ordered oral antibiotic from my pharmacy. Told me to come back in 2 days to check it and change the dressing. I couldn’t imagine better service from my PCP or dermatologist, neither of whom could see me for over a week. Bonus …. The facility is squeaky clean

Filled out my paperwork in advance of my appointment. Arrived at my appointment 15 minutes early. Checked in immediately and was called back after 5 minutes in the waiting room. Nurses and docs were quick, responsive and informative. On the road to recovery in less than an hour. Great spot if you’re not feeling like yourself and need a quick professional opinion and your PCP is out of pocket.

Came in with stomach problems from a virus. The staff took a urine sample, blood sample and x ray and recommended a liquid diet for a day. The virus had caused loose stools and constipation. I feel much better today. Thanks.

My honest review. Sadly, I didn’t have a good experience there. Maybe I just went there on the wrong day. I felt like they just milked my insurance with various tests & unnecessary X-rays (in my case). I came there with a problem & left there with my problem. They had no answers or a solution. They were basically webmd guessing. Waste of time & money (co/payment). I should’ve just went to the emergency room; which I did the next day. Also, the male intake person at the desk was very robotic, lacked empathy, condescending, borderline rude. The one star was basically for the coffee & water that they offer. I hate to say it, but if you need something more than a bandage I wouldn’t recommend you going there. Best wishes…

Dr. Orio is great. The reception guy was nice, courteous, and speedy. The technician who took my readings, etc. was very good to. The whole place is professional yet friendly. Only suggestion is to stop asking how are you because people dont go there because they feel well.

Serious concern regarding a recent experience with a Physicians Assistant at AFC: On January 15th, a family member presented with significant eyelid erythema and edema beyond the stye he developed 2 days prior, a condition he had successfully managed at home in the past. Typically, a stye presents as an isolated, well-defined papule that responds well to warm compresses and gentle cleaning; however, this time, those treatments were ineffective, and the condition worsened considerably overnight, indicating a likely secondary infection which necessitated a medical evaluation.Despite clear clinical signs suggesting potential preseptal cellulitis secondary to the infected stye—an indication for systemic antibiotics—the PA prescribed moxifloxacin eye drops (which are typically used for conjunctivitis or infections involving the eye, sclera, conjunctiva)—and told him to give it 7-10 days despite the rapid progression of the swelling. This was not appropriate. erythromycin is the first-line treatment for infected styes when isolated and not spread across the entire lid! As expected, after administering three doses of the drops, the condition deteriorated further, with erythema and edema spreading beyond the lid to the upper brow and lower lid. This necessitated an additional urgent medical evaluation the next morning. Where the physician at another practice agreed that moxifloxacin is not the recommended go-to for infected stye treatment but rather for conjunctivitis and actual eye infections not skin infections. The appropriate medications (oral antibiotics) were prescribed however the delay in appropriate treatment led to further spreading and worsening symptoms which could have been avoided had the PA recognized that his clinical presentation warranted treatment of the skin.. not the eye.This experience highlights a missed opportunity for accurate diagnosis and appropriate treatment, which could have prevented further complications. I hope this feedback encourages a review of diagnostic practices to enhance patient care.

Front desk help was a pleasure to deal with and very helpful. Physician was a different story, not very helpful. Explaining the what she was doing and for what reason would have been nice. Counter help took there time explaining the steps as they were being performed yet the physician seemed her time was more valuable than mine.

Overall my visit today was 10 out of 10. The staff were very welcoming, kind, and user-friendly. I would like to especially highlight the young lady at the front desk. Her customer service was top-notch. From the moment I walked through the door, she greeted me, during our interaction while checking me in she maintained the eye contact, providing reassurance that my medical inquiry was important to her. There was an incident where I had to call back to receive a passcode to see the document from my visit and she provided step-by-step instructions over the phone on how to receive my password without making me feel incompetent. Due to the amazing staff I was able to be seen by a medical professional and get treated in a reasonable in decent time.

I went in with swollen painful neck, fever, sore throat to the point I can’t swallow and ear pain. Provider was in the room at most 5 min, she spent more time listening to my lungs than anything else and never even checked my ears. Was sent home after 3 swabs and was told they would call if anything was positive…. Don’t feel like I was listened too when she didn’t even look at my ears.

I had very bad burns from taking antibiotics for pneumonia and then staying out in the sun. The provider was very nice and caring addressing my problems and drained my blisters and cleaned them out thoroughly and put dressings on them. The provider prescribed me another type of antibiotic to deal with infection of the burns and wounds. The only thing I am disappointed about is that I did not get pain medication prescribed for me, when I am in the worst pain of my entire life She should have gone the extra mile and prescribed me pain medicine. But overall it was a 5 star experience

Once my immediate concerns had been addressed, the practitioner stood there and waited for me to prompt her. She checked her watch, waiting for me to say I was done. The lack of professionalism made me question if I was getting the best standard of care, and overall made my visit less pleasant.

Kathryn, and crew were all great. It was a quick and easy process. I am very appreciative. The online registration especially with requiring personal info plus ID is unnecessary and unsettling.

Very efficient process to schedule an appointment on a Sunday morning. Very nice and very competent medical staff. Much better experience than a trip to the ER!

Poorly run business. Medical staff are overworked therefore unable to provide adequate care to patients! Go to your pcp! Patients constantly complain about being over billed after their visits as well! 153 complaints not responded to by the better business bureau!

Staff was friendly and I promptly got a test, diagnosis and prescription.i feel very lucky to have Urgent Care so close by on a holiday weekend when there was no staff or lab services available at my regular doctor’s office.

The practitioner was professional, friendly, and informative. The time to see the practitioner was quick after payment was received. I also like that they sent secure digital paperwork with all the details of what happened and what to expect.With the latest visit, I had a frustrating issue where the front staff asked for my workers compensation insurance information before I could be seen by the practitioner. I spent 20 minutes attempting to secure this information before giving up and paying by credit card to be able to continue for treatment.Although this part was frustrating, I was ultimately satisfied with what happened because Kinsley, the Director of Occupational Health & Workers Compensation Services, called me directly and apologized for my experience and personally helped me obtain my companys workers compensation insurance and claim number. She also reversed the charges to my credit card. Kinsley told me two things that will prevent these types of events for the future: (1) the front desk staff will be trained on the nuances of workers compensation insurance billing when the customer does not have the info up front; and (2) Kinsley will work to have my company workers compensation insurance in the AFC system so it will be all set should for any future incidents with employees. I really appreciated this level of professionalism and customer service.

I was taken back by this Urgent cares attitude towards patient . On Dec 14th, 2024 I rushed to Bedford from Acton taking my middle school kid as she was sick. We reached there before 8 pm . But the behavior and attitude of Jessica was beyond words. She tried to push us to Dedham and Woburn. Instead of willingness to take care of the patient this lady was more inclined towards very soon the center will get closed you may go to this and that center. My child was with me and she could literally see that the child needed a check up. If a person is not compassionate and kind, that person should opt for some other jobs . Jessica definitely needs to go to some other domain and not health care.When me and my kid returned home, and my kid was dealing with her sore throat and shivering ... Trust me I remembered Jessicas face and wondered how could she do it to a 14 year old. While she sleeps in comfort she never even gave a second thought for how this kid will sleep . Such people with no empathy and care should not be in health care. Nobody goes to urgent care for fun, she needs to realize that. Shame on Jessica and Shane on AFCHorrible! Find empathetic people for the front desk ,someone with willingness and cause to help.

PA Hayley helped me sort out my symptoms. She was thorough, kind and informative. In and out in 20 minutes. Needed x-ray which was unstaffed in Bedford that day, so had to make a short trip to a different AFC. Hayley called immediately to discuss results.I will definitely go back with future urgent needs.

First time I have needed to use urgent care for myself. Everyone there is friendly and approachable. I was also seen quickly with no issues.

Quick and efficient care! Generally concerned about his you feel and shears a follow up call or visit to make sure you are improving. Thank you for taking such good care of our Bedford people.

Urgent Care Bedford was awesome as always. However it would be really nice if you could get your X-rays as image files. The CDs don’t really help me.

Excellent experience. Very helpful front desk. Pharmacy messed up and they took care of straightening things out.Friendly, helpful. Especially since I am from out of the area.Good conversation with the PA, about dealing with a nasty rash.

My father received such compassionate care on Sunday. Im very grateful for the kind and thorough care provided to my dad. Thank you.

Had a bad experience at this location. The front desk staff was very robotic. The online registration system was very slow and the front desk associate was not willing to help and just scan the insurance card. Came in for an emergency and was in a lot of pain. But had to go to an other emergency care facility due to the front desk staff.

Middle of the road american Healthcare. Mostly all PAs. Some are good some are mediocre. Fromt desk staff is consistently seemingly robotic. Typical Healthcare chain really. Underpaid overworked people. No bad experiences. Just basic.

I went in for severe pain Ive been enduring for a week. Cost 250$ just to be told they cant do anything, including prescribing anything. Was told to try the ER instead. Waste of my time & money.

While they are very nice it seems they only have physicians assistants for most appointments. This means it’s very by the book and there’s no actual thinking. So if you have an issue that requires medical skill or experience you are out of luck.

Everyone was friendly and I was able to see the doctor without waiting much time at all. Dr Rebecca Kano took her time answering my questions and contacted the pharmacy to order the medication I needed.

Service was courteous and timely. Each staff member was very caring. I will continue to choose this locationThank You

Provider was good to carefully examine patient’s asthma condition. But front desk was the worst even seen, she refused the patient to go back to talk again with provider for asking unclear prescription status. Asthma patient could go wrong if no suitable treatment is in place and in time. Obviously, front desk do not care about patient’s health and life. This girl should be fired immediately.

I am so impressed with AFC Urgent Care in Bedford! The staff is so kind, efficient, and welcoming! My husband was seen by Jillian and we cannot say enough about the person-centered and evidence-based care we received here. We were pulled from the waiting room within five minutes and triaged by a very friendly staff person (I’m sorry I didn’t get her name). Triage included asking about chest pain and shortness of breath to accurately inform the sense of urgency for next steps. This person anticipated the orders from the provider so when we saw Jillian she had all the information she needed to make her diagnosis and recommend next steps. Jillian explained every intervention, recommendation, and informed our expectations for next steps and when to seek follow up care. We were in and out quickly and feel confident and comfortable with the care plan. Jillian clearly believes in the vision of AFC urgent care, and now we do, too! Thank you!!Return visit and second review 12/26/24Hayley was our provider today and I cannot say enough good things about her care. AFC is fantastic but Hayley’s approach to person centered, evidence based practice stands alone. She is thorough and thoughtful, comprehensive and cautious. She considers all of the factors presented and treats for best outcomes from the evidence based practice perspective and the patient comfort perspective. She listens and pays thoughtful consideration in treatment planning, while being kind and pleasant in all interactions.Hayley’s approach to care is the standard that should be followed. I have to say that AFC has been consistent, reliable, and delivers high quality care, as evidenced by their commitment to retaining high quality medical professionals.Hayley was fantastic and we are super grateful.

Two of us went there for multiple symptoms. Staff were friendly and competent. We were informed there is nothing major, but number of over the counter medicines and remedies were mentioned. I am disappointed that there were no written details that we were given in the end to take and refer back to. I hope this can be improved.

I cant say enough how wonderful everyone I came in contact was at Urgent Care Bedford this morning. I made an appointment online and filled out the necessary questionnaire without a problem. I was taken in very shortly after I arrived and was very satisfied with the care I received.A very efficient, friendly office.

Made an appointment online to be seen within the hour; when arrived, was seen within 5 minutes. Very satisfied with care received.

Bedford Urgent care has the caring, attentive and helpful staff. Am always treated like a gold star patient.

Staff was great - Only issue was I needed x-ray and or ultrasound and the Bedford Location does not have the ability to do it and wanted me to go to another Urgent Care in Stoneham or Waltham. I just chose to go to Lahey

I have never been to AFC Urgent Care before, but this weekend I had a medical issue that was too severe to wait til Monday,but not severe enough for an Emergency Room. I was very glad that we have AFC Urgent Care here in Bedford.The online appointment and registration system worked flawlessly, and I was very happy with the care I received.

Me and my husband we had an awesome experience at AFC Urgent Care Bedford. Good professionals helping us out with the process we had to go true. Thank you all!

I got in quick and the Provider understood my needs and met them immediately

I checked in and was seen very fast. Doctor and nurse were great. Highly recommend

The staff was very attentive. We were seen by a doctor shortly after our appointment time.

Easy to get an appointment, great staff knowledgeable and pleasant . Feedback on symptoms and x-rays very quick. Would use again.

Really happy with the care I received and the follow up that was done. Highly recommended.

I’m someone who has a lot of medical anxiety and fairly bad luck when it comes to being sick. I’ve always experienced patience, thoroughness, and excellent care from this location. I’ve gone in with some pretty embarrassing conditions and ailments and I’ve always been met with understanding and compassion from every staff member present. My health and I have always been taken seriously. Thank you.

Everyone here was super helpful and went above and beyond helping me out. Shout out to the person working the front desk that helped me navigate the process!

The receptionist was very polite, as was the young lady who did my vital signs. The physician recognized me and was friendly as well as professional. Finally, the young lady at the desk by the physicians area wished me a good day and was very kind. A really outstanding visit!

Great folks. Nice to get some help when you dont feel good.

I’ve been here once for myself, they were quick, very friendly. I came in with my 4 year old and the practitioner that saw him was the greatest. She was kind patient and sweet

I went into have my ears cleaned. They took me right in and did an amazing job. I can now hear and I no longer feel like I’m dizzy

Very positive experience N/P Bryant excellent explaining my options. I’m feeling much better

Great experience, helped out over the phone and was very suggestive in what I should do and I was very impressed

Each time I am at AFC urgent care, I am reminded how lucky I am to have them within five minutes of my house. They are friendly, quick, efficient, and either help us solve whats happening or move us onto the next place that can help. It seems well-run, and we always have a positive experience in multiple locations, but always at the Bedford office as well.

Check-in was efficient, the nurse thorough & the physician informative & listened to my physical complaints

I messed up making my appointment, without realizing it I asked for a virtual appointment. My mistake I went to the Bedford office. They were understand and I was able to meet with a doctor there.

Perfect for walkins. The whole visit took me like around 45 minutes or maybe less, I waited less than 10 minutes to get in and I was done with everything. They were very nice. Welcome, and helpful. I recommend AFC for everyone

We have received wonderful care here for our two young children. We were seen extremely quickly, our kids examined thoroughly & compassionately, & received quick diagnosis & treatment. Couldn’t recommend more highly!

The pa there was knowledgeable and very friendly. The front desk was very helpful and awesome, Definitely look forward to getting care from them again.

Usually don’t leave reviews but never had a more pleasant experience getting an X-Ray done. Kayla P at the front desk made it so quick and easy. Highly recommend thanks to her

Great location, office staff, and vibe. Highly recommended when you need care.

The NP was wonderful, efficient, kind and professional. The MA did not introduce herself or her role until I asked. It was very busy and we had to wait about an hour to be seen. Overall this is a great addition to our healthcare system but needs further improvement.

We had an appointment and we were taken in on time. The nurse was very sweet to my son and even offered him a freeze pop to help his sore throat. The doctor was very nice, she was patient and answered all of my questions.

Excellent! I will be using them in the future. Beautiful office, even better patient rooms.My RN was great. The staff were great.During the pandemic they were overwhelmed, but now that things are more “normal”, getting in to see someone is best in class, as far as I can tell.They deserve the five stars in giving them.

Horrible! Horrible!! Horrible!!! After weeks of back and forth, and the higher you go from V.P. Lindsay to Pres. Dave, I feel the more inaccurate and misleading the information I was given. From my experience, AFC Urgent Care left me feeling like, if you want accurate information and have two weeks to waste, until they suddenly tell you the same thing youve been telling them for two weeks, well then I feel like this is the place for you!

Was close to on time and efficient. Reception was great

The staff were caring and helpful. My doctor listened to my concerns and symptoms and treated me appropriately. As a nurse, I found her kind and very thorough. I would recommend her to anyone needing care.

I have white coat syndrome, so my blood pressure generally goes through the roof. The staff was incredibly kind and thoughtful and it was a very clean office, incredibly peaceful appointment without having to make an appointment. They made it painless and truthfully, they deserve all the stars not just five. Thank you so much for taking good care of me!

I’ve always had a great experience here. The staff is friendly, and I am usually taken quickly, with or without an appointment (but still depending on how many people are waiting). Today I went in without an appointment because they were all full (and surprisingly no one was there) and I was in and out in about 15-20 mins from check in to check out. It was nice to not feel like I was waiting forever to be seen, and everyone was very helpful.

I was greeted when I walked in and asked how I could be helped. Front desk was very nice. I was easily found in the system and taken in to a room quickly. The medical assistant was very attentive, caring and detailed in her description regarding my health concerns. The PA attended to me and was very clear and concise with her assessment. I was pleased with the my treatment.

Experienced great service in the past. However, today I called ahead to find out if it was okay to come in without my physical insurance card. I had my member ID. I was told that was fine. The man at the desk in Bedford gave me a hard time. When he finally put the ID number in the system he said the card was not active. I knew it was active because I had just used it. My husband took up time at work (during a meeting) to call the insurance. They verified all the information. I even provided the man at the desk with a number to call to verify the information. He refused to call. Then called and pretended they hung up on him. He insisted there was nothing he could do and that he didn’t need to talk to the insurance. He said that he couldn’t spend time on the phone with the insurance company. I told him that the insurance could fax information or provide information. He refused and he seemed to not want to provide us with service. He definitely did not want to proceed with our appointment with insurance. He was not trying to solve the issue. He was very quick to write us off. I called another location to set up an appointment with the intent of leaving this location and going there. The other location was able to verify my insurance in a matter of minutes as I made the appointment over the phone (I asked them to check the member ID before I drove to the other location).

Quick and efficient.Able to make an appointment and they took me on time

Clinician was on time, ordered appropriate testing, was pleasant and competent.

Check in process was easy and straightforward. Limited amount of wait time. Reception was pleasant and welcoming.I saw the PA and was very disappointed. She rushed through my exam and provided me with a follow up regimen that I could have googled. She seemed bored, agitated, or both, which never feels good when you don’t feel well. I went looking for specific recommendations for my symptoms and left feeling like I wasted my time and money.

The staff were all very friendly and professional. I did not have an appointment but I was attended to immediately I walked in.Dr. Kim was amazing. She made sure I was comfortable in every way possible.

Fast, easy visit, easy to get an appointment the night before. Very courteous team

Haley was great! She’s very proactive and very patient answering all my questions. We even had some challenges but Haley supported us along the way with our l-693 appointment.It’s our first time visiting AFC Urgent Care in Bedford and our time there was pleasant. The nurse who did our blood work made sure we are comfortable and Dr Rebecca Kano was warm and friendly. We definitely recommend this clinic and will not hesitate to come back.

Everyone was very professional and took care of my issue very quickly

Other than the wait, the procedure to help wuth my pain was great. Thank you.

Thank you for seeing me so promptly and competently. We’ve had a cold that turned into a bacterial sinus or throat infection for some of us- not strep though I was checked for that, too. Hopefully the rest of the treatment will kick this out of my body

Took my daughter for an xray and overall the care was quick and great. My only complaint is they were playing music in the waiting room that was not appropriate and had cussing in it which I didn’t appreciate with my 7 yr old listening.

I always have a good experience here. From a quick check in to coming in without an appointment, we as a family always find a solution here. We usually don’t have to wait to actually be seen and we can pick up whatever medications we need at the cvs down the road. They also are able to assess a situation and let us know if we need to go to the ER if it’s something beyond their operations -which happened to me once. Overall a good experience and I’m glad they are around.

Kiana made this environment very pleasant. The atmosphere was clean and she was extremely helpful.

NPs and staff are always very helpful, thank you. The building could use an accessible front door opener and the double entrance doors are very heavy and hard to open when your in a wheelchair or trying to get your elderly mum through the door .

Great experience here doing an immigration physical. The immigration coordinator (Haley) was outstanding, and the civil surgeon (Kristina) was very professional and efficient. Haley was super helpful navigating the assembly of vaccine records and the rest of the process. Everyone at the desk during visits was also very kind and helpful. 10/10, would absolutely recommend to anyone who needs an immigration physical.

Excellent experience overall. Was seen by Nurse Practitioner quickly & received comprehensive assessment & X-ray. NP was pleasent and easy to deal with. Ill definitely return if I need similar services again.

Pleasant people , and wait time goodLove going to Urgent care of Bedford!

The ladies there were knowledgeable, helpful, and very friendly. My nurse was awesome! Definitely look forward to getting care from them again.

Everyone was helpful and skilled got both my wife and I out in record time

Very quick in and out. Front desk staff very helpful

The wait was long due to the time of year and a lot of sick people I get it however, I did not receive any paperwork on my way out. I hate that everything’s on the computer now very difficult sometimes to access it.All the doctor did was look up my nose and in my ears and write a prescription I did have a chest x-ray and it showed it was clear which was great.When I mentioned the lump under my mouth she didn’t even feel it. She just said oh you have swollen glands OK I just felt that they could’ve been a little bit more personal, look you in the eye kind of thing I felt very much like ……..Next

Very friendly staff. Prompt attention and spotless facility.

I went in Sunday morning with suspected strep. I hadnt made an appointment, but they got me in quickly. Everyone was very friendly and quick. The woman at the front desk was particularly helpful and friendly. There was an issue with my insurance, and before I had time to contact them myself, she had reached out to someone else within her organization to find a solution. What was truly incredible was that this morning (two days later), they called to find out how I was feeling. My PCP has NEVER done that for me. I was incredibly touched and would absolutely recommend that others visit.

I was a walk-in that night and had to wait a little extra but my treatment and advice was well worth the wait. Major League compliments to my attending nurse,the doctor and the entire staff at AFC for providing a most pleasant and informative experience. I informed my doctor at my routine exam and am feeling much better now.Thank you all.Michael Kucher

I had to wait a long time to be seen, and the doctor sent the wrong prescription to CVS...she didnt make any recommendations, she just said to look for a PCP

Went in for ear pain for a cold. Was seen and checked very quickly and rushed out. she didn’t do any type of exam. Never looked at my throat or felt my glands etc..

Setting up appt was easy. Facility was clean and welcoming. Plenty of parking. Staff was professional and friendly. My PA was attentive and she listened to me. In the end I felt that I was well taken care of. I would recommend Bedford AFC Urgent Care.

I was feeling miserable with high fever, headache and severe cough and went to AFC urgent care Bedford, MA. I had overall great experience. All the team members were helpful. Quickly I was taken in and tests performed. They were to confirm outcome of tests in 30 min but I got phone call quickly with diagnosis and course of action.. prescription was already sent to CVS . With the treatment already in progress, I am feeling much better . Stephanie my care provider also followed next day by a phone call. I am very happy with overall experience.

The clinic is convenient located in an outdoor mall with 4 reserved parking spots right in front. The interior is modern and airy. I first met a registered nurse, followed by a doctor. They both were efficient and courteous. After half an hour, the diagnosis was completed and a prescription sent to my local pharmacy. I got a follow-up call after two days. My problem was cured after one week.

Fantastic service and wonderful staff! Very attentive and caring.

I scheduled an appointment online and was brought back fairly quickly. I had to wait about 40 minutes before seeing the physical assistant. I was not kept informed of the delay. The physical assistant was knowledgeable and professional. After my X-rays, she popped back quickly but did not take time to explain my discharge instructions.

First class care. Relatively quick and professional.

Had a great experience at Bedford location. The staff is very professional. And waiting time was very minimal compared to other locations. Will prefer to go there for my future needs.

I’ve been coughing up gunk for a week and decided to go in because my child had just been treated for walking pneumonia. After being checked I was told they won’t prescribe any antibiotics without an x-ray. The problem is they don’t have an x-ray and I’d need to drive 30-45 mins away, wait for an x-ray, then get one to get an antibiotic treatment.My son literally just had this. I’m coughing up green gunk. I’m asking for antibiotics and willing to risk the fact it’s not 100% without an x-ray versus wasting up to 3 more hours of my day. Just prescribe it and don’t waste my time.I also asked for a flu shot and didn’t get one.

Why on earth are appointments required if you have to wait literally an hour and a half to be seen. The ER would have taken the same amount of time. Literally spent the entire afternoon with an 18mo old waiting to see a PA for five minutes. So to sum it up, do not go to this urgent care. It is incredibly inefficient and to top it off, the care is as mediocre at best. I knew more than the PA with my TV MD. And, I will not go into the way she spoke to me and my husband as if we had no working knowledge of anything. The funny part is my husband is actually a physician working at Northwestern Medical Center in Chicago. Implicit bias at its best. Don’t go. Find another one.

Never fun going to Urgent Care, but the people who work at the Bedford location are great! They are super friendly and made me laugh when I was pretty nervous. Super helpful, quick and nice. What more could you ask for from your town urgent care on a holiday weekend?!

For travel vaccinations, I would say only come here if you are desperate. It’s $85 for a quick visit. And if you need something like a typhoid vaccine, you need to go way in advance, pay in advance, then wait for it to get shipped to the facility then pay $150. By contrast, my doctor put an order in at cvs and the typhoid vaccine was filled same day for $130. They inflate the cost and it takes more time.

I went into urgent care Sunday around right around the first quarter of the Super Bowl after 2 days of abdominal pain. I thought it was food poisoning or a gastrointestinal bug. After a quick examination and urine test they sent me to the ER (Winchester Hosp). There I had a CAT scan where they diagnosed appendicitis. I watched the end of the Super Bowl in my exam room and about a half hour after was wheeled into surgery to have my burst appendix removed surgically with a laparoscopic appendectomy. Going to Urgent Care at that time was the best decision I ever made. I had thought about waiting another night to see if things would improve but that is what a knucklehead would do.

I’ve been to American Family Care in Bedford a few times over the years. The staff is always helpful and supportive. I would recommend the Bedford location.

I was at AFC Urgent Care last week and I had to come leave a review about Kayla Pope. She was fantastic! They need more employees like her there!

So grateful for this place! I made a same-day appointment and was seen promptly, in and out and diagnosed within half an hour. Everyone I interacted with was kind, understanding, and helpful, from the front desk, to the nurse, to the physician’s assistant. Thank you!!!

Very positive experience: overall care, communication with staff, attention to my personal situation were extremely professional and pleasant. I am truly grateful and highly recommend the AFC Urgent Care office in Bedford.

They were professional and I felt I was in good hands.Only problem is that I’m still waiting for a copy of my visit note to be sent to both my provider as well as myself. They said they’d sent it over and emailed it to me but neither of us received it.

Amazing staff. Excellent interpersonal skills and am very attentive to my three-year-old daughter. The team went above and beyond to ensure she was comfortable during her visit. We were in and out with no issues.

We have already used UC Bedford several times for our son and have had very good experiences. The medical history was taken very carefully and time was taken to find out the exact causes. Both the nurses and the medical team were competent and friendly. After 2-3 days, we were also asked again by phone how we were feeling and asked for general feedback. We can unreservedly recommend the UC Bedford on the basis of these visits.

We visited twice and I had very good impression about our first visit very clean and friendly staff. However today not so much. My son had a fever and he complained about his ear so we took him. I don’t judge the physician decisions because she’s the expert but the way she treated my son made me very uncomfortable. He’s a 5 year old with pain in his ear. After the check, she said he has ear wax so she couldn’t see anything. The nurse came in to clean it up but no obvious result. The nurse even said for kids his age, it can be hard but the physician insisted to clean it up otherwise she couldn’t do anything. So more cleaning by spraying water in the ear and eventually my son started crying and resisting pretty hard. Instead of suggesting something else or maybe just stop. More splash and water got everywhere, which made me super uncomfortable. I just felt that she didn’t know how to deal with kid… also I said several times I did covid test at home so it might not be covid but they just kept suggesting covid test and flu test. Eventually we did test my son but I was like… why? Anyway, we ended up leaving with a ear drop prescription. Not coming back for sure.

Had a great experience taking care of my elderly mother in law with an infection before a long flight. They were so helpful and transparent about cost and got her in good shape and able to fly. Thank you!

I had a great experience with AFC Bedford. I injured my finger on labor day weekend and they were the closest urgent care that was open. The wait time was minimal and probably faster than an ER. The PA Raksa was very reassuring, kind and polite and patched my finger up well. I give her many thumbs ups! The following day I was able to get a follow up visit done with the doctor, who changed the wound dressing and provided instructions of recovery and then they called me up the next day to ensure that all was well. In all they provided great care and service. Highly recommend!

I normally do not leave reviews, but I had a great experience coming to this AFC in Bedford. The staff was extremely helpful, and kind. They were able to answer any questions I had or any concerns with no issue. If I ever have any sort of health problems in the future I’ll be sure to come back here!

Doctor tried to make a simple bacterial infection into something way bigger. I had to insist on being prescribed antibiotics. Two days later, I’m better. If I’d listened to the provider I’d be still pounding ibuprofen and going to get a series of expensive tests.

I don’t hesitate to use Bedford Urgent Care. They are welcoming, listen and are thorough. It is also a very clean environment.

The front doors are extremely heavy and difficult to open. There are 2 sets of doors. I had to wait outside and wave at the receptionist till she saw me and came to help. I also needed help leaving.This is a health care facility and should be accessible for people with disabilities.

Smooth intake, and efficient care of my wound. Very professional.

Only go there if it’s an absolute emergency. They don’t accept insurance for anything and you have to pay out of pocket. Not to mention the receptions act money hungry. Insisting you pay before you get anything done. The service was mad slow I had a scheduled appointment at 3:30 didn’t leave until 5:30. I was in the empty waiting room for about an hour. I was getting one shot. That’s it. They didn’t even have to check vitals.Anyway don’t go here unless you absolutely desperately. And ends up it’s not affordable health care.

Can’t say enough about the girls who work the front desk here. They are so professional and friendly . I think they all deserve a bonus or a raise for everything they deal with. Just amazing! The doctors and nurses are great. I just love the option of going to a local urgent care facility, rather than sitting in an ER waiting room for hours.

After three visits and one more to go, I can confidently say that AFC Urgent Care Bedford is OUTSTANDING! Everyone has been kind, friendly, compassionate, cheerful, and professional. I received skilled & efficient care each time from Kim, Sara, and Courtney. Karissa was also wonderful, as well as another young lady who said she liked my outfit (which was actually pajamas, lol😆 Lisa was very patient and accommodating, and I was impressed at her calm courtesy when reamed out unfairly. What a great team!! Well done, ladies 😀

Had to find another provider to give my daughter her flu shot, as there was some supply issue with her pediatrician. That office told me to go to one of the pharmacies, but I couldn’t find an open slot (except in Boston or South Shore). So we came to AFC as a walk-in. The staff was awesome…told us the process and what to expect. Explained the different forms and gave us an approximate wait time. My daughter got her shot relatively quickly too. Highly recommend them, and there are multiple locations. Would have been quicker if I made an appt on their website. But still really quick for a Monday evening. Really appreciate their efforts!

Amazing experience with Vanessa and provider JP. Quick and efficient service and everyone was friendly and knowledgeable. Will definitely be back for all urgent care needs. Thank you for making me feel comfortable and taken care of.

We appreciate that they were open late, and started the tests quickly and efficiently. Very seamless and we were able to get prescription before closure too.

I had a great experience. The people were all super friendly and the service was prompt. I also felt very safe from COVID exposure and felt like there was genuine care in my care! It was my first time at AFC Urgent Care but we will go again!

After being unable to find a an appointment anywhere for a COVID test, a friend recommended I go to Urgent Care in Bedford. They did not have any appointments available, but their website indicated walk-ins welcome.My daughter and I arrived an hour after they opened and only waited ten minutes to get registered. The receptionist was very friendly and a pleasure to work with. Once registered we were able to sit in our car and wait to be tested, which only took twenty minutes.Received a text within two hours with results.Service and care were excellent!

I had two great experiences here this week! Their testing is efficient and easy with little wait times. I especially loved the PA, Beth. She called me after I left to make sure I got the right prescription and I appreciated it so much!

I was having no luck being seen by my PCP. Then had trouble finding an urgent care facility that had XRay tech on site that day. I contacted AFC Bedford. The person on the phone was calm and reassuring. I arrived and everyone was kind. I was brought in to be seen in no time. The PA who examined me was thorough and explained everything. I would not hesitate to go back. Thank you AFC Bedford

Everyone there was so friendly, patient, and helpful. I was very impressed with the service I got. It took a whole time to get all the wax out of my ears, but they kept telling me don’t worry will keep at it until we finish. They did. I couldn’t be more pleased.

The medical staff at AFC urgent care in Bedford where extremely helpful and friendly. I would recommend them to anyone needing immediate care.

Walk in Service is garbage don’t ever go there. Reception ladies totally 😞 bad behavior Urgent care doctor take 1 hour or more to see Vs other urgent care 15 min they will get you out of the clinic. FYI after all this waiting and filling out forms Nurse practitioner (NP) will see you not even doctor.good luck who ever sick and go there

I didn’t have an appointment and I still was in and out even with the physician being very thorough! the staff was super friendly! Highly recommend this location!

The staff here are AMAZING!!!! Wonderful with communication, friendly, clean, and on task! I was having symptoms of a UTI and my doctors office and staff were so rude and inattentive to how much discomfort I was in! Now, I understand there is an entire pandemic going on, people are stressed, doctors are understaffed, etc..... But these people here treated me better then my own primary care. I called them in tears explaining to them how I was trying to get in contact with my doctor for days and they took me right in. Simone from Bedford was so helpful, caring and understanding!!!!! She helped me guide me to get an appointment and everything else. I am grateful there are still some calm, patient, compassionate people during these difficult times. Beth was also extremely nice, informative and on task. She had a wonderful attitude! Overall great experience thank you to all your wonderful staff!!

It was a good experience here. Kim NP listened to me and gave me what I needed to feel better. The rest of the staff are really nice and client/patient friendly and professional. Thanks everyone. Keep up the great work.

Tatiana, the Nurse Practitioner we saw for our 2 year old son who had a medical emergency due to an allergic reaction was incredibly knowledgeable, kind, and professional. She assessed and treated us in an extremely expeditious manner and explained everything very clearly. We are so grateful to her and the staff at AFC Urgent Care for their excellent care of our son in the midst of a scary situation.

Too slow. Had to wait for more than an hour just to take two swabs. There was no crowd. At peak covid testing, the tests were done 1000 times faster. 2 stars because the results came on time and the staff were friendly. I will never understand why is it so relaxed when its called urgent care.

Staff is uneducated on how to handle any medical card with an accompanying 49cfr intrastate medical exemption waiver required for certain conditions by the CMV. Also about 30$ higher than what most occupational services cost to perform the same DOT exam I asked for my money back so I can go to the more reputable and knowledgeable hospital that I normally go to in Cambridge, was basically told to go pound sand by the nurse at the desk and billing department never followed up. 10 years with no issues renewing medical cards until I had to deal with AFC. I’d rather drive further to my old doctor. If you are anything less than 100% healthy with no pre-existing condition do not waste your time. Iv never had to make four visits to any dot examiner.

We had an absolutely horrendous experience at AFC Bedford and Burlington. We waited with our three year old, who had shut his fingers in a door, for three hours to be brought into a room. When I kept asking for updates on wait times I was told “ I don’t know” and “five minutes”. We were then in a room we continued to be told 5 minutes, and it was closer to 30. The person who roomed us asked my three year old to rate his pain 1-10, which I explained was not age appropriate. Once the doctor came in, for barely two minutes, she said we needed an X-ray, which I had called before presenting to the urgent care to ensure they had pediatric X-ray capabilities. They brought my son back for an X-ray and the machine was broken. They then sent us to Bedford. We were brought immediately into a room and quickly got an X-ray there, however the doctor then said the doctor at Burlington would call me. I explained I did not have service and asked for her to tell us what was wrong. She explained. Barely answered questions and sent us on our way, without the X-ray imagine, which I drove back to get later that night. I then had my sons PCP look at the image the next day and they missed a fracture in a finger they did not even indicate had an injury. Two different doctors at AFC locations missed this. I have also now been trying to reach a manage to discuss my expunge who I was told would get back to me urgently last Friday. Absolutely appalling care. Don’t go here. Especially not with a child, would have been better of in an emergency room.

Not positive. Very burdensome check in process. When ill…. makes no sense. Puts burden on patient; no customer service, no MD. Left you and went to ER. Got antibiotic!!

I had an excellent experience with AFC urgent care!!!;I needed a more timely result for my PCR test as other places required longer times. It was returned in an hour. It was great,!I appreciate your timely manner!

What a wonderful experience! This establishment lives up to its name: American Family Care. Erriks interpersonal skills are unmatched by anything Ive seen before, and Kevin was very through in his assessments. Would recommend to a friend.

Was shocked to be able to get tested after waiting only 10 mins - with no appointment - for my entire family of 5. We had the results within an hour. Great job, AFC! We are very grateful. All the other places had multi-hour waits. 👍🏻👏🏻

I took my 3yo son on a Saturday afternoon for sudden onset severe ear pain after he had been dealing with fever/cold (not COVID/flu) for the past week. The PA (John) was really fantastic. He was thorough and kind, and was great with a 3yo kid who felt like garbage. I am so happy we have this place right in town. They’ve been lifesavers on many occasions!

We did covid testing at AFC Urgent care, Bedford MA. They were very efficient and friendly. We got same day appointments and the process took only 5 minutes. They even messaged me that I can go in for an early appointment since they were ahead of schedule. They will come out to our car and do the testing. We don’t even have to walk in. Great experience overall!

I visited UrgentCare Bedford on March 29. No wait so I got right in. Everyone in the staff was friendly and helpful. I forgot the name of the lady who took my vitals but she was really cool! Tierney the nurse practitioner was friendly and very thorough! Based on this experience I’ll be back for sure!!!

Amazing experience - from the online reservation form, to how organized and prepared the drive-up process was, to the friendliness of the testers, to the quickness of the process itself (done in 15 minutes, never left the car), to the speed in which I got the results, just an overall perfect customer experience. Thank you to all of the amazing front-line workers here who are out there doing this work every day with a smile on their face (well, they were all wearing masks so not certain about that! :-P)

I took an appointment on the web and went to the center at my scheduled time. After checkin, I waited for a while before I was called by nurse into a store room as there were no rooms available. A bunch of questions and swab tests were done while standing in the narrow store room with no seats. Finally room was available and I was moved there. After waiting there for more than an hour all by myself, I came out and was asking the nurse at reception on why it’s taking so long. As she was explaining , another nurse came by and almost started yelling that they are busy in a very confrontational tone. I was not even talking to her and just wanted to remind the receptionist that I have been waiting. This was completely uncalled for. I then go back to the room and the doctor shows up immediately after. Without any other pleasantries I am asked- how long have you been coughing. I was not even coughing then was asked so what is the problem. She did not look any of the prior notes. In the course of conversation, an OTC drug was mentioned which I asked for in writing but was told to just ask the pharmacist instead. Overall a very bad experience to treat a patient.

UPDATE 8/4/23: New very complex form to fill out on your phone, including pictures of both sides of your drivers license and insurance card. Although they already had most of this information for me. Once that was done, they took care of my problem with ease. Convenient and fast. Couldnt get a Dr appointment today so used them. Excellent!..UPDATE: the following day I had extreme pain in my belly, which is why I went here. I went to the ER and had a severe gall bladder problem. The ER was surprised that they didnt even run any blood checks. Whether my problem got very bad in the next 24 hours or they overlooked something I dont know. As they say this is not an ER. Be sure you know what service type you need...REVIEW: This was my first time using any of these clinics. I was pleasantly surprised. There was a simple one-page form to fill out. Half of the information you did not need to supply. It was a Saturday morning and it was a little busy, but I only had to wait 10 minutes. It is nice having a screen with the list of people ahead of you and the estimated wait times. The nurse took my Vital Signs and asked a number of questions and entered my answers into a tablet. A few minutes later the PA came in and asked some more detailed questions and did more of a physical exam. While they didnt nail the problem exactly, they ruled out a number of more serious issues which was my initial concern. She gave me some advice and written instructions and said if I wasnt better in a day or two to go to the ER or my doctor. It was covered by my insurance, I just had a copay. Well worth it! My experience here was as good or better as I have ever had at any doctors office. No appointment was needed, a minimal wait, and I felt they were a lot more concerned about my well-being then a typical doctors office.

Waited about forty five minutes for my appointment. The person who saw me tested me for Covid-19 and flu. Both negative. Did not do anything for my fever. Next week I saw someone else and found out that my fever had morphed into pneumonia

Test was quick and easy to schedule. Instructions were unclear, however. I made an appointment for a COVID test. The confirmation made no mention of staying in my car. When I arrived at the facility, there was a sign saying that was what I should do. I had to ask the receptionist for clarification.

I needed an X-ray for a knee injury I received skiing less than 24 hours prior.I wasnt informed by any staff at any point that they had no X-ray tech on duty! Seems like a money grab to me, as I would never have registered just for an lukewarm, less that thorough( as an experienced RN I will say this) physical exam by the provider who saw me. And then Iwas told after the exam that I need to travel to either Burlington or Waltham to get an X-ray! Ugh.The staff who interviewed and examined me were lovely people; thats a plus.

Even in these crazy times, AFC Bedford made my visit today quick and efficient. Their enhanced safety protocols around COVID put me at ease and assured me that my safety, and the safety of their employees, is a top priority. The staff is professional, their check-in process was simple, and all of my questions were answered during my appointment. I can’t recommend them highly enough!

Great service! The staff are amazing and take good care of my symptoms. Thank you AFC Urgent Care Bedford Team!

I highly recommend the AFC Urgent Care in Bedford. Ive been here twice, the first was for a flu diagnosis and the second time was for a nasty laceration on my hand. Both were great experiences but the second really stands out because of how amazing the staff were. I showed up right before the clinic was supposed to close and was quickly whisked back to an exam room. I was immediately greeted by Raksa Son, PA-C and her MA Bianca. Bianca helped stem the bleeding and cleaned the wound before Raksa closed it up with 8 very neat stitches. They took amazing care of me throughout this ordeal for which Im very grateful.Thank you Raksa!Thank you Bianca and good luck with your RN training!- Gavin

Starting out as a good experience later turned into a nightmare of misinformation and confusion. 05/27/2023, about 3:30pm, the doctor’s examination for hernia or muscle spasm revealed no problem. But a possible problem with my spleen. A work order, I believed, was sent to Emerson Hospital, radiology dept. Arriving at Emerson, there was no work order and I was submitted to Emergency. There, they wanted to examine me for a fall from a to z. (?) After a total wait of over 2 1/2 hrs for a doctor, I could not wait no longer and left Emerson.

My experience at the urgent care facility in Bedford, MA. was excellent. The staff were very friendly, accommodating and professional. There was nearly no wait to be seen and I was very satisfied with the results. Also they have free coffee and a nice waiting room.

Staff were very professional and courteous.

When I book an appointment online and give all information including current medications, allergies, medical history, insurance card copies, drivers license, etc., my expectation as a customer is that you would make every effort to make sure I am seen at my appointment time. I think it was too much to expect, as your staff very condescendingly told me, when I reached on time, that they couldnt even tell me how long the estimated wait would be.They were very prompt in taking my credit card number but then proceeded to ignore me for an hour. When I was ushered into the exam room, I sat there for another 10 minutes. This is not just mismanagement but a complete lack of compassion.

There is no other location I’d rather go when I am feeling under the weather. Their service was outstanding & timing was perfect. I was in the waiting room for less than 5 minutes. Let’s not forget to mention the cleanliness! Definitely recommend.

Had a reservation but still waited a long time. Came in for RSV and Covid tests which take no more than 15 minutes. Was stuck for 2 hours. Not even crowded. Not ok.

Cut on hand,needed a few stitches. After paperwork at desk she said “shortly”. Ok what’s that mean? She said about 20 minutes. 20 minutes later go into exam room. Girl takes history, BP and temp. Tells me they’ll be with me soon shortly whatever. She walks out and closes door. 32 minutes later I’m still watching you tube. Leave room Three people out in hall and they ignore me. Ask them what’s up? Tell me it’s busy. Ok they should have told me after 10 minutes waiting in exam room. Walked out and told girl at front desk don’t bill me.

The clinic was clean and all of the covid precautions were in place. The staff was extremely courteous and professional. I went to ACF Urgent Care because my husband had recommended it to me. I was feeling quite ill with upper respiratory symptoms. I had made an appointment the night before. When I arrived the next day for my appointment, the waiting room had several people with appointments and several walk-ins. The front desk made sure that everyone’s issues were addressed and were very calm and kind under the sort of pressure that only a pandemic can bring forward. I was very impressed with the measured and thoughtful way that they treated each person seeking care or seeking testing.I was seen by three different professionals( vitals, medical history and test). They were thorough and answered my questions with clarity. I received my tests results later that evening via email.I was very glad that I went this to this urgent care clinic and I would recommend it.

AFC Urgent Care Bedford MA was extremely well run. They take online booking appointments. They practice safe healthy distancing. Everyone I interacted with who works at this office was extremely polite, helpful and caring.

Great stiches , very gentle PA and fast service. I came here after spending 6 hrs in another hospitals ER and didnt get seen. The AFC is fast and efficient, I will be back , even though I hope I wont have to...

Very pleasant, very professional. Thank you.

I arrived at urgent care at 7:30 on a Tuesday night With symptoms of dizziness and light headedness that had been constant over the weekend.Ashley and Sarah Were Very nice and extremely thorough.After a few eliminations such as covid, I was diagnosed with Vertigo. My prescription was sent to my local pharmacy. After 2 doses and the exercises I can already feel the difference. I know they close at 8 PM. But never felt rushed at 8:40 I left and I thank them both very much.

Visited on a Sunday afternoon. Having an appointment and registering in advance means no paperwork to fill out on arrival. Called quickly and evaluated by a nurse and nurse practitioner. Thorough and competent.

It was good experience they do a good job

In my experience It was awesome I got checked for Covid19 and didnt wait long. They take you into a small room,ask a few questions, check your breathing ,then have you wait in the car. They go to your car and swab ya after. If I had one complaint it would be at all the people who werent wearing masks around the hospital who werent patients.The staff took every safety precaution and where kind,quick,and efficient. I found out within 30 min that I was neg and appreciate their hard work and efforts.

Wonderful, clean facility with friendly staff. Was able to book an appointment the same day and the process was a breeze. The clinic is also located in a plaza so there are many other options you have in terms of shopping, restaurants, etc. Highly recommend!!

Their testing process is amazing! The woman who administered my test was awesome. She was so nice and could put anyone at ease! Thanks for making a stressful situation so much easier! I would definitely recommend AFC Bedford!!! 10/10!!!

Took 10 minutes to get me checked in despite making an appointment and submitting all my info ahead of time. Waited 30 minutes to have someone take my vitals and then tell me I needed to drive to their Stoneham location for an x-ray. Would not recommend; call ahead to ask what services they have at each location on the day you’d like to attend.

The testing was quick and the office staff at the clinic were helpful. The patient portal failed to deliver my test results. I had to correspond with the help desk for two hours. I ended up driving back to the clinic to request my results on paper. If you are using this for travel and it is time sensitive, do NOT assume that the patient portal will work. It was really frustrating.

The care and bedside manner given by the PA I saw was absolutely horrendous. She saw me for one minute max and decided what she was going to decide before having “treated me.” She didn’t even conduct a physical exam just sent me to another facility for lung X-rays because Bedford wasn’t able to do so. Awful

Wonderful experience receiving the first dose of the covid vaccine. Was quick, convenient and very safe. Received all needed documents and was observed for 15 minutes in my car. Happy to have access to their services!

NP Jillian was really patient and sweet, followed up with calls regarding my husband. Thank you

Dr. Albert and his nurse, Cory, were absolutely terrific when working with our grandson. Their sense of compassion and patience were so appreciated. I would not hesitate to go here again. The office staff were great, too.

The website appointment system and humans on the other end of the phone werent much help to reserve an appointment for a Covid-19 test. My wife called 3 times and got minimal info each time. So far, were at 1 star... She drove to the facility and spoke to a Medical Asst. who was extremely helpful. We returned later on for the test and the MA who administered the tests was very nice and informative. That was a 5-star experience that averages out to 3 stars.

I preface this by saying that I brought my 6 year old, who is on the spectrum, here with a minor eye irritation.The clinic was very easy to navigate to and it had convenient designated parking right in front. My child and I were immediately greeted with warm smiles and quickly attended to. The process to verify our insurance and full out paperwork was pretty easy and the waiting area is clean. They offer a variety of coffee, tea and bottle water while you wait. Also there were several TVs, soft music playing, and free Wi-Fi available.We were brought to a room within 15-20 minutes of arriving and the room was clean and spacious and the staff member put on a movie to help ease my childs visible discomfort of having to go to a doctor. The staff member was very attentive to me as I answered her questioned and the intake/triage process went smoothly.The PA was professional, patient, and quick with examining and diagnosing my child. She quickly and expertly explained his condition, how to treat it and immediately sent a prescription to our pharmacy, as well as, provide us with paperwork about my childs visit and a note for his school.We never felt rushed, the entire staff gave a sincere goodbye and my child left happier then when we arrived.While we have a primary care physician, we were not able to get an immediate appointment. We are very content with the convenience and professionalism of AFC Urgent Care Bedford.

Donna MAbsolutely fantastic care! Helped me very much with my care. They got me an appointment at LAhey for a much needed ultrasound the same day so I did not have to go to ER. What a great help this was for me. Cannot say enough about this staff!! Would recommend highly! Thanks to all of you from the bottom of my heart!Sincerely,Donna M.

I am very disappointed in the service we received. My daughter went for a Covid test and was told she would have results in a day or so.On the day of her appointment she did not get seen until 45 minutes later than her appointment time. I thought maybe they were short handed because every place is right now so it wasnt a big deal. However, it has been 4 days and we have no test results. Ive called at least 5 times and no one answers. Ive left 2 messages with my call back info and email but no response. Weve had to cancel dentist and doctor appointments because we didnt have the results. Just a very frustrating experience.

Excellent service! The staff were friendly, kind, and got to see a care specialist right away. I was in and out within 30 minutes! Highly recommend urgent care in Bedford, MA

I had an EXCELLENT experience at AFC Bedford. We were going for a Covid Test but they carefully asked other questions to determine what was happening. Both people that came to the car were pleasant, professional, and dedicated! Really impressed.

Ive been here for multiple times and the first few times is positive or neutral experience. However, the most recent one for a covid test is awful. The waiting time is very long. When I walk in, the receptionist doesnt inform me the waiting time. And after about 1.5 hours wait and it finally come to my turn, they suddenly find I need wait more time because I need a triage which is not ready yet. And a guy come much later than me for a test just enter without any problem. I am pretty sure people before me with symptom entered with no delay. And the staff is very rude, reluctant to explain a little bit except for urging me to take a sit. I feel they basically want you to sit there and wait whatever long without any questions like a dummy. I truly think the front dest staff should be more professional, especially in a busy day.

DO NOT GO TO THIS CLINIC!!!my husband called this place beforehand and the staff there encouraged him to make an appointment to get the prescription. During the appointment , the PA was EXTREMELY RUDE and told him that he could not get the prescription and SHE HUNG UP on him RIGHT AWAY!!! There were several problems with this clinic:1. they never sent us a doctors note after the appointment and we had no idea what was going on.2. when we called, the staff there told us we could get the prescription if we booked the appointment. and apparently this was WRONG. now we have to pay $$ for an extremely unpleasant appointment only to find out we couldnt get the prescription after all. and they took ZERO responsibility for it and we have to pay the bill.3. the PA there was shockingly shockingly RUDE!4. AND they charge us the full amount for this 20 seconds appointment where we only got yelled at!!! ARE YOU KIDDING ME???We will definitely report this.

Never received my 30 minute check in text, went in 15 minutes early and was told my email must not have worked. Many people, some obviously ill in the waiting area and constantly being told we are running a little late. A great deal of confusion as people approach the desk who have been waiting as to who was checked in and who they were seeing! My 3:45 appt was not done until at least 4:45 after I complained in the waiting room. Very disorganized and unprofessional!

Terrible experience. Front desk very unfriendly, does not explain or answer to your questions. She did not give me my Driver’s license or insurance card, only when I asked for it back. Long wait. When finally seen, they insisted on doing a COVID test and flu test even though I had told them I was negative. When doctor arrived, they did not check me and only told me to drink ibuprofen for the pain, something for the cough and allergy. Today my symptoms are worse and I’ll have to go to a different UC again to be seen. Do not recommend this place.

So glad my friend recommended AFC urgent care. We were in and out in about 25 minutes. Everyone was very nice. The P.A. was great. Professional and friendly. Diagnosed quickly that ear pain was not an infection but most likely allergy related.

My visit to the AFC in Bedford was a very smooth and enjoyable experience; all the Medical Assistants, especially Alyssa, were great! Would highly recommend to anyone.

The first part of my visit for a PCR Covid test which I needed for travel ($150) went well. I had an appointment at 12:45, and the clinician was right on time coming to my car and taking my sample. She told me Id have a text in 30 minutes if it was negative and a call if it was positive.The frustration was the six hours and at least as many calls (from me to them) with no call or text - only the explanation that the lab was backed up. And, after 6 pm they stopped answering the phone.If only I had known that AFC had sent me an email 5 hours earlier (2:45 pm) inviting me to view my medical record! When I accepted the invite I was able to see a document that was hard to decipher but had one critical line: SARS-Cov-NAAT: Negative.This PDF ultimately did the trick to get me onto my flight but the lack of clear communication was frustrating - specifically: telling me the lab was backed up when they had sent my results via email, not texting as they said they would (I never did receive a text) and not answering the phone after 6 pm when they are open until 8 pm.I hold AFC and its workers in extremely high regard for providing this critical service at a reasonable price, but am submitting this review to (1) guide others urgently needing their covid test results and (2) hopefully impress upon AFC the need to address these communication issues.

Primary care could not fit him in to be seen same day, so sent us to ER or urgent care. picked urgent care, always less wait, and problem did not seem to be worthy of hospital visit. went in to get checked out, the doctor found sth in mouth of patient that needs immediate biopsy. we probably would have never checked it t otherwise